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RONALD NOEL
Customer Reviews for Aberdeen Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Upgrade to usb for cell phone charging
Darlene TaylorOutstanding customer service.
phyliss ButtThe man that helped was very kind and the whole process was overall pleasant
Morgan DesrosiersOn your site, it states that they close at 3:30, when in fact the app makes it 24/7. So our situation, the system went down at 1:00 and we were unable to pick up the truck. So we were going to have to find an alternate solution. I received a call at 3:30 stating that it was noticed that we didn't pick up the truck. I explained that with the system being down, we could not pick up, and since they close at 3:30, we would have to cancel. Only then was I informed that we could pick it up after hours because of the mobile pick-up. :). Win for your team.
Kimberly MataiszEasy and fast transaction!!
Marvin BryanGreat guy to work with
victoria mauzyGive back money that was on hold.
jenniel wheatleyYou just have to be careful with them when you rent a truck for a day they will charge you for 2 days when you return the truck they did that to me
Neil PalmerI was over charged. Had to return back to show person and they said I would be refunded.
Kenya BrogdenThe process was very difficult, to check in online was a headache the site went down and so I had trouble completing the process also there was no one to speak with regarding this issue the gas station attended was absolutely no help he says you do everything online which was a joke. Had to wait on hold in order to locate the keys, once I received a code for the lock box from the Customer service representative, I opened the box to find the keys are not in there so again I ask the gas station attendee he then looked around and found the keys. The reservation had been put in the system wrong I had to call 4 different times to get the time of pick up and drop off corrected and it still wasn't right. Also requested and paid for a Dolly that was not even in the truck so I had to pay even more money to rent one one else where. This was a very annoying experience.
Akilah HarrisOur u-haul was muddy on the floor mat and smelled like exhaust. A better vehicle would have been nice.
Grayson ArmstrongGood service..
Amitkumar PatelHaving equipment ready to go in the truck would have been helpful. We had to wait awhile to get a different type of dolly, but they were very accommodating despite us being behind schedule by a bit.
Grayson ArmstrongI had the uhaul for 2 hours drove 11 miles and was charged for 2 days
Sonika GreenI was charged extra for gas after I already refilled until the was at the same level as when I picked it up. I consider this charge theft.
Freddie HillPrice was calculated for a certain route, but then there were additional charges added after the fact, for traveling the prescribed route.
C DFirst, the pick up location, Aberdeen Shell, was not willing to honor my reservation time, which was 4pm. The employees insisted I arrive over an hour early to accommodate their schedule and when I arrived early, the Uhaul I reserved wasn't even there for another 40 minutes. Then, they would not release the truck to me without the truck number, which I was not given in my confirmation. I was forced to contact customer service, who could not provide me with the truck number. The truck was not released to me until 4:45pm, nearly an hour after my scheduled reservation. The condition of the Uhaul was fine, but I would NOT recommend this location as they are unorganized and do not care about wasting time.
Lindsey DonovanThe engine light was on, but truck operated properly. The online system was not user friendly. Could not access to pick up… the location helped with the pick up process
Virginius BoltonUpon returning the U-Haul truck on 5/21/2022 at 7:20pm, the online self return services were not working. Therefore, I had to turn over the keys to the personnel working within the drop off location. The personnel working in the drop off location told me the U-Haul I rented would be processed for a return that night on 5/21/2022 and that I would receive a confirmation email of it's processing. The following morning (5/22/2022) at 11am, the time the truck needed to be returned by, I had not received an email so I stopped by the drop off location to get an update. The person working stated that the return process had not been started yet and proceeded to call their boss, who said it would be processed the following morning on 5/23/2022. After hearing this news I called the customer service line to see what I needed to do and ensure I did not get charged for additional days, when the truck and equipment were turned in on time. The customer service representative took some details from me and noted it and attached these detail to my account. I sent over the photo of the odometer I took and a screenshot of the time stamp of that photo. Needless to say, my move was not smooth, this hiccup added a lot of extra stress and could of been avoided if the online services were working properly.
Sydney ThompsonYour website said they were open on Sundays yet the person running the counter could only repeat "we're not open today" and refused to help in any other way. Very rude and ignorant.
Ben OrrMy account was not set up for 24/7. Had to sit on the phone for 2 hours talking with 4+ different people to get my truck. The attendant at the gas station had to be on the phone to talk with the owner of the Penske site that was only avaialable Mon-Fri and I was scheduled to pick up on Saturday. Once I was to return the truck, I was unable to complete the check in process and had to just leave the truck. Had to sit on the phone for another 45 minutes . To now have additional charges for gas when I put gas in the truck. I am very unhappy and will push this issue to the TOP of Penske customer service. I am now currently on hold for another 50+ minutes to complain about the additional gas charges when I put gas in the truck when I dropped it off. This was very poorly set up and communicated and I will never use Uhaul again. I use them when ever I need a big truck but this has totally ruined my experience with them and will not allow anyone that I know to use them again if I can help it. Need a Manager to call me back at 443-760-6109. I am in need of $46,75 back in a refund at this point and very dissatisfied with the service that I have gotten. Never again.
Karen DelaneyThe attended was not helpful, I set up a contactless pickup and asked for assistance.. His response was other people do this every day, I'm not sure why you can't. The inside of the cab was very dirty and in times with the positivity rate of covid increasing the truck should be sanitized between customers.
Justina BanksEverything was smooth and easy. They had us in the truck in about 10 minutes and we were gone.
WILLIAM SWANNGentlemen at Shell told me I needed a man that I could not drive the truck. After going back and forth for 5 minutes he shrugged and gave me the keys
Deborah TackettUhaul smells like ass. There was a vape pen left in truck with who knows what in it. Check engine light is on. I got truck with less than 3/4 as stated on paper. Now I'm being charged $20 for gas when I only used the uhaul 5 total miles! Yall are a rip off. Also No pull ramp on the truck which i thought was standard.
MARYANN ZALUSKYCab was not cleaned. Food crumbs on dash and floor. Nice new truck, less than 18000 miles on rig.
PHILLIP AIKENStaff did not send final receipt until after 4 hours later after drop off. Rental returned 2 days early but no credit balance was given in return. Very disapointed.
JOHNATHAN ROSSThe young lady that helped us was very courteous and kind, and made the whole transaction very simple and quick.
DAVID FONTANEZHave a hand truck there when I order one
THOMAS BLACKTruck that I reserved (2 months in advance) was not available causing me to use a smaller truck and had to make an extra trip to reload the truck. I hired movers and this caused me to pay them an extra 3 hours which was not in my budget. I-haul changed my order time of pick up and did not notify me. I requested dolly's and they never told that they don't have them at that location. When I returned the truck at 6:55 the clerk refused to check me out and said they are closed but the doors were not locked and I was able to enter the u-haul office. This was a terrible experience and costed me an extra $300 hundred more in my move due to there reckless booking. I feel as though they should reimburse me at least half of my money back. For the amount of money I had to put out I could have used a moving company with their own truck. I would not recommend any using U-haul and definitely do not make reservations because they will make changes without contacting you and give your truck away.
SHEILA RICEThe cabin/dashboard area is covered with dust particles and smelly. Exterior and cargo areas are cleaner than cabin. It's quite evident that the Covid protocols are not being followed in between uses.
MANOJ BALACHANDRANi have never used this company before.. The price catches your eye on the truck but the price per mile is what gets you. Then the man tells me I have to fill up the truck after I use it. it definitely cost me a lot! When I opened the cab to the truck the smell of urine slapped me in the face. i told the employee and he just agreed with me, with no expression on his face just nodded his head.. with this truck being the only truck available for miles I had no choice but to take it. it made my stomach turn and it stuck to my clothes!!!!!!!!!!!
Aimee HedrickAfter a nightmare experience at Pulaski Liquors in Baltimore, the drop-off location was a dream. The Shell attendant was proactive, coming outside to tell us where to park the 20' U-Haul because the tanker truck was coming to fill up the gas station. We did as he instructed, and when we went inside we were met by a friendly person who not only recognized us from the last time we dropped of a rental van, but he had us checked out in minutes and sent us off with a smile. I would highly recommend this Shell location as a pick up or drop off location for U-Haul rentals.
Martha Nayeli Garcia MowbrayI picked this truck up from a gas station and the tank was less that 1/4 full. Unacceptable!!! This was not where I was supposed to pick up, had to drive an additional 25 miles because someone at initial location did not do her job properly.
DANIEL HERRThere was no place to park the truck as the location was quite busy. I needed to wait to park the truck until someone left.
John YergerThe place was dirty and disorganized . Did not feel safe and will never go there again.
DONALD ANDERSONThe location is dirty, smells and has overgrown grass
Alisa AdjayeTook money out of my account. I would not trust them with a credit card on file even for reservation. Called uhaul to see what it was about and they couldn't help me at all. Highly would not recommend.The truck we rented was rough riding.
Noah DodsonThe worst service overall, not just in the store. The Uhaul customer's service wasn't helpful at all. My reservation was change without notification.
MARIAM SHERIFFi have recieved no paper work
THOMAS RIDGEWAYPlayed phone tag off and on for five hours on the day I tried to rent a truck because my online account wouldn't work at all, my number ended up being wrong on my reservation, and I ended up with two reservations. Tried to pick up the truck after hours from a location and couldnt pick it up, spent 30-45 minutes on the phone to be hung up on, had to callback and get it figured out. When I tried to return the truck it I kept getting transfered around because no one could apparently help me with returning it, ended up returning it late, but I haven't been charged yet for the late fees, or I WILL be calling about them. I use U-Haul EVERY TIME I move, and this was by far the worst experience I've had with a company, ever. Will not be using again.
Madelyne MentzerReserved a 20 foot and was told the day before I was getting a 15 foot. Calling I was able to get a 20 foot by going 1 hr away from where I live. Outrageous. Never again.
Angelo Leto BaroneThe person from the location is very busy with the customers. Where waiting until he finish with customers but after he finish another customer came in. We wait more than 39 minutes until he finally was able to talk to me and my husband.
MARIA DIAZThe van's rear mirrors were not in place, it didn't feel safe driving the car. The car was dirty, we had to wipe everything down.
CYNTHIA FETCHEROVery bad communication
NICHOLAS BROWNThe Gas station attendant I rented the truck from told me when I returned the truck I drove 30 miles and attempted too charge me which was totally incorrect I drove 5 miles never left the city of Aberdeen it was on fuel tank of gas when I got it and returned it on fuel tank I never put gas in it.I think it was very unprofessional that he would try to over charge me and he refused to give me any supervisors phone number or a way too speak too someone else.I don't want my credit card charged for that bogus amount of money
TITO COLEYNothing the manger at this location was great help me pick the right Truck for my move I will definitely use them again
JAMES MEWBORNSuper easy drop off process.
Louis CuevasS.O.
Christopher ClimerTrying to figure out exactly how to find the correct mileage without direction took forever. Called the 800 number only to be on hold for about 20 minutes at 2:30am because all persons were busy!! Finally figure it out ourselves!
Deanna HammelYou get it done there good .
Lashawn BoozeThis location was 20 minutes farther away than the location I made my reservation for. This added about an hour to our move day. I made the reservation for a location that I knew and trusted, and received an email the day before switching the reservation to this location. When we arrived, there was no signage other than uhaul trucks parked in the parking lot of a Shell gas station which was indeed the pickup location. The gas station was one that I would also not use frequently because it was run down and poorly managed. There was also no uhaul signage inside, but the clerk was able to help us, and we received the truck with no other problems. Would not recommend though.
Barclay GibbsEverything was Great
JENNELL SAVAGEThey staff is really rude and it's unacceptable and racist I felt attack walking in to return my truck. The customer service rep started yelling at me while it was customers in the store
Quane Holley