No one answers the phone. Locally or nationally. Had trouble with the check in app and no support available.Robert W.
Customer Reviews for Able 2 Scoot
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Santa Fe, NM 87505
(South west of St Michaels DR)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 5h pm
- Sam - dim : 8h am à 12h pm
Heures d'ouverture spéciales
- 8/17/2021 - 8/20/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Scott A.
We were called the night before and told about the slight change in pickup location, which was fine. I wish we had also been told at that time that the 24/7 mobile pick up was not an option for a cargo van. Had we known, we would have shown up much earlier instead if waiting an hour to be served.Leonard M.
Le client n'a pas laissé de commentaire.Mark W.
Very friendly and knowledgableTerry A.
Le client n'a pas laissé de commentaire.Patricia B.
Great company!George L.
No issues with 24/7 drop offRobert C.
The building was small and not air conditioned and it was very hot.JAMES W.
great serviceSamuel R.
Le client n'a pas laissé de commentaire.Joe K.
Le client n'a pas laissé de commentaire.Robert P.
Le client n'a pas laissé de commentaire.Nicolas H.
Every thing was great!Ruby G.
Quickly attended too, during a midday rush. Kind hearted and helpful: most importantly in and out of the process under 5 minutes! Recommend 100 %Justin G.
They were on time, had my truck ready and very professional.Ernest P.
Returning the truck was awful because your website kept freezing up but other than that it was great!!!Alejandro G.
Le client n'a pas laissé de commentaire.JAMES B.
Didn't confirm rental on date agreed upon (it was a Sunday). It's annoying to live with uncertainty.Wm L.
There can be a short wait time, but the staff is friendly, courteous, and verty helpful. I would use them again.Larry H.
Excellent service, very helpful and professionals, The front office is very good alsoPatricia G.
Le client n'a pas laissé de commentaire.Glenn R.
Le client n'a pas laissé de commentaire.Annie E.
The online check in wasn't working. Our truck was also not ready when it was supposed to be.Whitney P.
Include a truck rampMelissa H.
The staff was great. However, after i packed my truck noticed the right front tire had the outer part BALD! Cannot believe this truck can be given to someone in this condition. Thank goodness i made it to my destination. However , someone else may not, that is such unsafe practice and someone can be injured.Noe D.
The staff/operators of the physical location were great! My only complaint is about the national customer service on the phone. I was given incorrect information when I called the 800 number. The local staff in Santa Fe at the Cerillos location were very knowledgeable and able to help me resolve the issues caused by the national customer service location. I wish their direct number was listed! I couldn't find it on google. The 505 number routed me to a national agent. There would have been no misinformation had I reached Santa Fe office directly!Andrew N.
Stop making customers drive out of town to pick up a damned truck!Warren H.
Business is ran by a married couple. Once I arrived they were with a customer so waited. About 15 minutes to be exact. The man in front of me finally was done and left so finally it was my turn. From the get go the lady was rude. Made me feel stupid. She took one look at me and decided she was not going to be nice to me. She told me I had to return the trailer at 8 the next morning. Not even 24 hours from when I was picking it up. She said it had to be there by 8 am or I'd be charged a fee. The next day I woke up bright and early and took the trailer back at 9 am because I did over sleep. Got there and told apologized for being late. She proceeded to tell me that I was not late and had plenty of time? How when the day before she told me I had to return it by 8!? To top it off she was wearing the same shirt she was wearing the day before. Wow ! I was so mad. She said I returned it with â€œplenty of timeâ€? How when I was suppose to return it at 8!? I didn't bother to ask. I just wanted to leave and be done with that place. The husband was extremely helpful and nice. But the wife has some serious issues!Paulina S.
Le client n'a pas laissé de commentaire.Peter C.
Le client n'a pas laissé de commentaire.Eric W.
Le client n'a pas laissé de commentaire.Patricia B.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.Lorenzo L.
Le client n'a pas laissé de commentaire.Laura W.
When I came into the store to get my rental, the clerk was put off as it was near the closing time. If you advertise certain hours of operation, you should expect customers up until you close.Kenneth A.
Great Custermer service!Renee R.
Le client n'a pas laissé de commentaire.Alexandra F.
Le client n'a pas laissé de commentaire.Jeffrey H.
Nice employees!Wayne W.
Le client n'a pas laissé de commentaire.THOMAS G.
great serviceRenee R.
Le client n'a pas laissé de commentaire.Stephen C.
Le client n'a pas laissé de commentaire.Barbara M.
One Positive: The Cargo Van was tremendous, ran great and was very clean. I was so happy to have one with so few miles on it, and it worked remarkably well. Bravo! One Negative: Online Return was not working. I tried to return using the online option, followed all directions, set my phone as directed to provide location, and was unable to proceed with the online return process. I called customer service, was on hold for quite a while before and during, and finally the very nice agent told me that he could not get through to the tech folks, so to just go ahead and drop the key in the slot and keep my photos on my phone for future reference, since I could not upload them. This was clearly a website issue, and one that delayed my check-in for 30 minutes and felt incomplete since I was unable to send documentary photos of the van and return.Peter H.
Have better defined parking areas and with after hours return instructions on the front window have a description of the drop box location.Garland B.
Excellent service!Steven B.
During heavy rain, parking help and disconnecting the trailer was much appreciated.RICHARD K.
Le client n'a pas laissé de commentaire.Gustaaf V.
No issuesFrank B.
Le client n'a pas laissé de commentaire.Ann R.
Le client n'a pas laissé de commentaire.Jay H.
Every aspect was great. A man at the Santa Fe location worked tirelessly trying to resolve a problem with our hitch. He and the woman who runs the offfice both stayed after hours to assist with the problem..Beckyann H.
Le client n'a pas laissé de commentaire.DAVID S.
Kim and Shawn were friendly, efficient, and provided great service!Douglas W.
Le client n'a pas laissé de commentaire.Margaret H.
Le client n'a pas laissé de commentaire.LARK D.
Le client n'a pas laissé de commentaire.Kevin R.
Le client n'a pas laissé de commentaire.Bob A.
knowledgeable folks and great service!Esteban M.
Super Nice Customer service!george L.
Was not allowed to use the trailer hitch. Pretty stupid policy.Marcos T.
Friendly, helpful, and efficient.Edmund M.
Le client n'a pas laissé de commentaire.Torrance J.
Le client n'a pas laissé de commentaire.Gregory V.
Le client n'a pas laissé de commentaire.Ann B.
Le client n'a pas laissé de commentaire.SCOT B.
Le client n'a pas laissé de commentaire.Edisson Q.
Overall good but vehicle was not clean. Dog hair on the seats, windows and mirrors spotty and smeared. Exterior dirty.Victoria V.
Le client n'a pas laissé de commentaire.Samuel R.
Le client n'a pas laissé de commentaire.Aya S.
Le client n'a pas laissé de commentaire.Bryan A.
Le client n'a pas laissé de commentaire.Michael S.
Kim, the employee working the day I rented, was nothing but absolutely exceptional in her service to me and the other few customers I saw her working with that day. I appreciate the good attitude and hard work.Nicholas F.
Pictures showed a clean trailer, but there was dry mud all over the front of the trailer. Location said, â€œthat's normal.â€ I'm just glad I wasn't charged at the destination. Staff were friendly and helpful.Harry I.
The service tech was very professional and when it was my turn, the return experience went quickly and easily. Again, he was all alone, so I had to wait my turn. But a good experience, all things considered.Richard K.
Le client n'a pas laissé de commentaire.Maria O.
Le client n'a pas laissé de commentaire.Wade M.
Always great service!George L.
Customer service was slow and the two employees complained to each other about the work. Not professional.Christine W.
Le client n'a pas laissé de commentaire.Tawatha L.
Le client n'a pas laissé de commentaire.Jacob A.
Le client n'a pas laissé de commentaire.Michael B.
Le client n'a pas laissé de commentaire.JEFFREY H.
Le client n'a pas laissé de commentaire.Justin H.
It was return after hoursDouglas R.
Le client n'a pas laissé de commentaire.Raymond M.
Kim and Sean are shining examples of positive attitude and wonderful customer service.James E.
Le client n'a pas laissé de commentaire.Karen F.
Le client n'a pas laissé de commentaire.MARVIN V.
Le client n'a pas laissé de commentaire.Andrew S.
Le client n'a pas laissé de commentaire.Claire S.
Friendly helpful staffSandra D.
Well-appointed facility with good packing and moving supplies available and friendly staff.Walter R.
Friendly and efficient check out and return.Gail K.
always great serviceGeorge L.
Le service a été excellent. Sean was very helpful and great to work with.Socorro R.
Le client n'a pas laissé de commentaire.Bryan O.
Shawn provided excellent customer service. He came outside to greet me when I arrived with the trailer. Very Professional! My only complaint was I wasn't refunded for the unused blankets that were still in the unopened plastic bag.Nancy S.