Customer Reviews for Able Barrie Moving
(U-Haul Neighborhood Dealer)

1 403 évaluations

62 Commerce Park Dr Unit F   Barrie, ON L4N8W8

(705) 417-1529

Heures

  • Mon–Fri
    De 8 h am à 5 h pm
  • Samedi
    De 8 h am à 12 h pm
  • Dimanche
    de 6 h am à 10 h am

Services dans cet établissement :

Pour nous contacter

(705) 417-1529

62 Commerce Park Dr Unit F
Barrie, ON L4N8W8

Services dans cet établissement :

Heures

  • Mon–Fri
    De 8 h am à 5 h pm
  • Samedi
    De 8 h am à 12 h pm
  • Dimanche
    de 6 h am à 10 h am
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

She was fast, efficient and friendly. I will use them again.

Paul R. 
Évaluation :
5

A big sign at the entrance I think would help for business

Jeff Y. 
Évaluation :
5

Marianna was so very positive and kind. I enjoy renting there.

ANDREW D. 
Évaluation :
5

First time renting a UHaul, customer service was great.

Chelsea P. 
Évaluation :
5

There is nothing you can do to improve the situation everything went smooth and well I would use this place again

DANIEL Z. 
Évaluation :
1

Horrible experience. There was supposed to be someone there when I picked up the truck but there wasn't. I had to call the number on the door and the guy directed me to a lock box and for a good 20 minutes kept telling me the wrong code to the box. I was so annoyed. He made us very late for where we had to be. There was also a ton of moving blankets in the back that took up a bunch of space. I will never rent a vehicle from that location again. Absolutely terrible experience.

Jennifer E. 
Évaluation :
1

Location was closed when I showed up and had to wait for the employee to show up which ended up causing extra work as our help was not able to stay and help load the truck. Truck cargo box was dirty and had to clean before our move. Not a good experience and would rent from a different provider next time.

Bryan G. 
Évaluation :
1

My pick up location was changed to this location in last minute. This location was an hour drive from my place. Very unsatisfied with the reservation experience in total. I did my reservation two weeks in advanced and still didn't get what I booked and had to drive for extra hour to pick up the truck. U-haul it's not reliable at all.

Mohammad S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN H. 
Évaluation :
5

They were very professional and accommodating to our needs.

Harmandeep P. 
Évaluation :
5

The woman who helped me out was very nice and extremely attractive. Would use the location again 10/10 !!!

Dave W. 
Évaluation :
5

Gracias Merianna por su auuda y su cervicio exelente

Shalena M. 
Évaluation :
5

This is the 3rd time I've received excellent customer care. Would highly recommend this location.

RICK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loris B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Margaret L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Allan H. 
Évaluation :
5

Personnel was very helpful and efficient.

rene Y. 
Évaluation :
5

Marrianna and the lady at the front desk were very friendly and helpful. Merci.

RICK B. 
Évaluation :
1

Was charged 220 dollars to use truck for 4 hours, retailer gave me keys disappeared for the day, when I did my circle check before leaving the doors were locked and I was given keys without door or back door lock keys took an hour to get ahold and was charged that hour in the meantime. Very poor condition of truck with 1/4 tank of gas when received the keys

Kevin C. 
Évaluation :
1

No one was there when I showed to pickup trailer. Showed up to scheduled appointment 20 minutes early and employees had left even though I called ahead to make sure someone was there. Then was told over the phone that my visa debit couldn't be charged over the phone but the next day my card was charged 745$ when the rental was only 200. Then after the trailer was returned I was charged the 200$ by aqua bay u haul dealer even though I was already charged 745. I still have not received my refund. Great service stealing money from a customer at Christmas time.

brady M. 
Évaluation :
3

I rented a 6x12 trailer. However the inside measurment of the length of the trailer is only about11 and a half feet. 12 feet measures to the end of the trailer beyound the door. I had an item 6'9" to move so this made things very difficult.

Ernie D. 
Évaluation :
2

Desk service and information was unprofessional, truck condition was poor (smelly and flat tire warning light on). Only received a detail invoice after calling u-haul and request one. Have some extra charges that were no explain at the beginning.

GUSTOVE C. 
Évaluation :
3

Equipment was excellent. There was no attendant present, but pickup was fine via phone and text messaging. The problem was on returning contact could not be made with the attendant as there was no answer and his mailbox was full. Customer support however was excellent and handled my extra day cancellation and refund perfectly.

Ronald R. 
Évaluation :
1

You charged me a $25 cleaning fee for some reason, the van was left in the exact shape we picked it up. You charged me another $47,4 for mileage when I was asked to provide an estimate for KM's I did so and that was part of the original ad, no extra charge for mileage. There was nothing on the website about the first 149 km's being free. This is nothing short of robbery. I expect repayment of $75,65 immediately.

Ken T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robb M. 
Évaluation :
4

The New Liskerd uhaul dealer told me I could of rented cheaper if I would have brought it back from where I rented from. No one told me this.

Alan S. 
Évaluation :
4

Easy to collect vehicle and manage paperwork.

EDWINA A. 
Évaluation :
1

This location was hard to get a hold of through the phone. I tried to call the day before to confirm my reservation, the voicemail was full and no one called back. I did get a hold of Uhaul head office and they confirmed my reservation as it was scheduled online. We arrived to pick up the enclosed trailer at the time of our reservation (8am). When we arrived there was no trailer, and the location wasn't open. I had to call the phone number on the door, again no answer and voicemail was full. Around 8:15 the employee arrived to open the store, but the trailer was not returned until 8:40, and by the time everything was settled it pushed us an hour behind schedule. This was very unreliable and frustrating experience working with this location.

Kaitlyn K. 
Évaluation :
5

Great customer service the employees are very friendly and helpful. Smooth in & out! I'll do it again and recommend to others!

WAYNE B. 
Évaluation :
5

I don't have any complaints. Yolanda was very helpful, friendly and courteous.

CORY B. 
Évaluation :
1

The truck we rented was literally a death trap.. it stalled frequently causing the truck to jolt to a complete stop and put us and everybody on the road with us in danger. The truck we rented should be taken off the road

KEATON DEAN B. 
Évaluation :
5

Only concern was electric connection cable extender, needed to get from another trailer, all worked well at the end. Store Attendant service was excellent! Please let him k ow.

Carlos N. 
Évaluation :
3

Interior of cab was not exactly clean, Remote/drop location would make it impossible to deal with immediate needs such as low oils and/or fluids .. ( that were not required this particular time), your milage rates are very high, it's convenient for after hours and holiday rentals.. that's it.

ANDREW B. 
Évaluation :
1

The place opened late and closed early. They didn't answer phones and their voice-mail box was full. Very unprofessional.

Joseph S. 
Évaluation :
3

Make sure truck is clean and doesn't smell for next people

Alex H. 
Évaluation :
2

The truck was dirty inside the cab and inside the box of the uhaul with dirt. I was over charged for the Km of my trip and not refunded and I brought the truck back early as well.

Jason G. 
Évaluation :
3

The location and van were perfectly fine. The agent who signed out the vehicle was very nice & polite. Uhaul itself is my problem. I tried contacting them at the end of my rental for some clarification, through live chat and was kicked out 3 times. One time, the agent decided after 10 seconds I wasn't “active enough” in the chat & that's why they kicked me out. I emailed Uhaul for follow up, and have still heard nothing back. They have now charged me more for gas that I shouldn't have to pay, bc they would not answer my inquiries. I am not satisfied at all, I'm actually rather angry, and am not likely to use them again.

Richard Sung Yun C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mathieu M. 
Évaluation :
3

The trailer hitch was just laying on the ground on pick up, sitting up on a stump at least would have been better as these trailers are HEAVY to lift. There also was NO safety pin for the tongue of the trailer which the guy said we didn't need but we are used to using for anything we have every towed. Hard to find the business as it was actually in a building which said CAFE with just a sign in the window. Drove by twice before we found it. Otherwise the trailer itself was fine and in good shape.Cost is perfect!

Jules D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amber A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Sergey T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Attendant was very professional and helpful

Sean F. 
Évaluation :
5

The lady who helped me today were simply amazing! They helped me and my father with open arms. They were knowledgeable, kind and patient. Will definitely be coming back! Special S/o to the manager( or owner).

JOHNNY K. 
Évaluation :
5

Although it took a longer than expected time to check in, because the Rogers Outrange. But the lady who helped us was extremely friendly & helpful. Due to this, we didn't mind the wait!! The truck was clean and loaded with the materials we requested (they didn't have all of the furniture pads we requested in stock, but gave us everything they did have, which worked out for us anyway). Overall, it was a good experience and I'd recommend the 62 Commerce Park location to friends & family.

SIMON T. 
Évaluation :
2

Hmm, stick to u haul dealer, that has always been reliable, which in my case is on Essa Veteran drive area Unfortunately ,meant well, rented for myself by another party

Brant L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charlotte B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

micheal C. 
Évaluation :
5

This location had top notch service. I was very pleased with the customer service. It was an easy pickup and She had the truck ready for me when I picked it up. Couldn't have gone any smoother.

Dave H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Lisa F. 
Évaluation :
1

I don't know but the guy deducted 85 $ for gas after 6 Mail kilometers and the 20' truck for Judy's 3 hours would be more than 200 $

GHOLAMALI A. 
Évaluation :
5

The Dunlop location did not have my 15 foot truck. Said was not returned by previous renter. Had to go to south Barrie to pick up a truck at Barrie Rental luckily they had one. The back bay of the truck was covered in dirt and when I pulled out the ramp, it was filled with dirt/soil. Had to sweep out the bay and the ramp before I could move my mattress and things. Had problems with my cellphone uploading my license. Luckily had my work phone and it went through. Same with when I had to return the truck. What do you do for people that don't have cell phones? I don't understand.

Jeffrey A. 
Évaluation :
1

Impossible to contact by phone. Did not receive a contract or receipt although these were supposed to arrive by text/ email. Person serving was less than helpful … seems like a bit of a ma&pa shop?

ROBERT Z. 
Évaluation :
5

Even though there are multiple U-Haul throughout Barrie, I don't mind driving the extra kilometer to come to this location. The staff is always accommodating and more often than other locations. I am always able to get what I need. Je la recommande fortement.

CHERYL S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES J. 
Évaluation :
5

I recommend to all customers talk with Yolanda at Able. She goes out ensuring a great u-haul experience.

BOGI M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Todd W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mathieu M. 
Évaluation :
5

This is the best UHAUL facility I have had the pleasure to rent from. I have used them several times and Yolanda is always knowledgeable, accommodating, and her customer service is awesome. Everything there is top notch. Thank you again!

DAVID M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jiahong S. 
Évaluation :
5

The online booking has gaps - live inventory is inaccurate. I'm sure you are aware, but talking to an actual rep was key to this being successful.

Paul B. 
Évaluation :
5

Good equipment and fair pricing

David S. 
Évaluation :
1

Customer service was completely unacceptable. Please contact me for the entire story because this box isn't big enough. Coles notes: I booked a trailer online. Got there and the trailer was not there. Employee didn't know where trailer was. Made ME call I Uhaul office and speak with someone else. (Who was also not helpful). Then I was told to take a different trailer. One of which didn't have working lights, but was the only one there. Completely unacceptable.

Jeremy R. 
Évaluation :
5

Everything went smooth, picked it up in Barrie zero issues, drove across Canada and dropped it off at my fav U-Haul in Edmonton at 51st and was greeted there pleasant as always.. got the receipt and left..

Wellington C. 
Évaluation :
5

google/apple maps has difficulty finding the location

Kimberly S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter S. 
Évaluation :
5

I appreciated the great customer service, she even helped get a little charge on my phone to get my truck signed in.

MICHAEL B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TRENT A. 
Évaluation :
3

Pickup took far longer than it should have. Said I needed a 4ft wide trailer, attendant assigned a 4Ã-7 trailer which was not actually 4Ã-7 it was just above 3 foot wide. Lucky that they had the 4x9 which is actually a 4ft wide trailer. If not for that one I would have been stranded with no equipment. Last but not least it's been several days I'm still waiting to get my deposit back.

ABA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIAN B. 
Évaluation :
4

Tried to use the app to return the trailer. App would not locate me for the drop off. Took aver half hour to get it to work and couldn't reach anyone to help me at U-Haul.

Didier C. 
Évaluation :
5

Very friendly, knowledgeable and professional!!

Barry H. 
Évaluation :
3

Experience was kind of meh. They first offered be different equipment than I had booked but did allow me to take what I ordered without issue. Last few places actually came out and hooked up the equipment and had me check lights. This was, it is over there and bring it here once you hook it up so I can make sure it is done right. Not an issue for me but not what I have experienced at other dealers. Equipment worked and did the job.

Marc C. 
Évaluation :
2

staff does not help customers.

Changcheng S. 
Évaluation :
1

Have the truck cleaned, have the vehicle that was promised available, and charge me appropriately. I was overcharged and my truck was dirty. I'll be switching back to my original location.

Christopher C. 
Évaluation :
5

Yolanda very friendly and listened graciously to my story. She is very compassionate to her job.

ALAN F. 
Évaluation :
5

P!!rofessional helpful & friendly young lady. Keep it up.

JASONP T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Corey C. 
Évaluation :
5

Onsite, quick smartphone would not work. Not with an iphone nor with an Android. Put us 1 hour behind, had to wait for the employee to show up to get us the vehicle. Called help desk before the employee showed up and they were less than helpful. When returning the truck, website once again would not work.

Tom G. 
Évaluation :
5

Nothing. Great location. Quick, polite service. The lady at the counter was patient to wait.

ANSON S. 
Évaluation :
5

service was spot on. I will use again in the future Thank you

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SATISH KUMAR K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TONY P. 
Évaluation :
5

Excellent service à la clientèle. Helpful through the whole process. Great assistance in hooking up trailer.

RICKY F. 
Évaluation :
5

Very efficient and capable professional staff. The truck was flawless. Good job by the team U-Haul.

MARK C. 
Évaluation :
3

Put an "Open" sign in the window. Windows are tinted so dark, you cant see if anyone is in the building or even open.

BRADLEYCHARLES K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON T. 
Évaluation :
4

Better signage on the building - this location was previously a Cafe I think and the signs that promote that it's a U-haul centre are not visible from the street, and are relatively small compared to the Cafe signage. Make the business more visible

JAMESM N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dale B. 
Évaluation :
1

Very sketchy inside. The man working the desk had no mask, did not greet us when we walked in and said “what's your name”. He then proceeded to tell me my credit card was declined which is not accurate and made me pay a $200 deposit. When I went back the next day to get my money back he said he was going to etransfer me then proceeded to etransfer me from a personal account of his.. Overall so unprofessional and I felt like I was being scammed the whole time.

MEGANAMBER S. 
Évaluation :
3

All I can say that after I spent a lot of time in order to return a rental unit through your electronic process, I was told an email to be sent out for my receipt. 24 hours later there is no receipt.

GEORGES L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Simeon A. 
Évaluation :
5

No improvement necessary at this location

VERONICAE M. 
Évaluation :
5

Customer service lady was amazing! Very friendly and would definitely recommend going!

DAVIDALLAN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Spencer L. 
Évaluation :
5

Agent on duty was extremely helpful, polite and well informed of his duties and equipment. I have lived in this area for the last 8 years and when needed will always use this U-haul vendor.

DARCYW H. 
Évaluation :
5

Yolanda and her crew was great. It is the best UHAUL place in town that shows great and convenient services and so kind to customers compared to other shops. Also they have lots of moving supplies and large parking lot so it was easy to park my car and Uhaul trucks. +A

AFSHIN R. 
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