The key was placed in the wrong lock box. The website to do the 24/7 pickup was incredibly slow and at first wouldn't allow us to pick up our truck unless we did it in person even though our reservation was for the 24/7 option. We had to call costumer service. We ended up not leaving with our truck until an hour past our actual reservation time.Joshua D.
Customer Reviews for Abyss Towing Inc
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Boise, ID 83709
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 7h30 am à 4h30 pm
- Sam : 9h am à 2h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
excellent customer service. would do business with them again& again!Judy K.
Tank was not full Had to go to another location because of an issue with the previous renter, no discount offeredMichelle K.
Le client n'a pas laissé de commentaire.Michael A.
Really nice people! Great service even though I showed up just at closing time. Will choice this site over other Boise sites, even though its crosstown.Kenneth K.
Le client n'a pas laissé de commentaire.Michael J.
They were wonderful and even hooked the trailer to my car and made sure all the lights worked!PEGGY D.
Le client n'a pas laissé de commentaire.Kelly K.
Le client n'a pas laissé de commentaire.Valeria C.
Le client n'a pas laissé de commentaire.Nathan F.
Le client n'a pas laissé de commentaire.Lucinda M.
Jesse and the whole crew were very helpful with great customer service skills. We had a couple of postponed appointments because of inclement weather and they were always very accommodating and worked with us. I will definitely recommend this location to friends and family. Mandalorian!becky D.
Extremely polite!Jeremy N.
You did great. Very pleasant and helpfulloralei S.
Quick, no fuss - did most of the work online. Everything was listed - was easy to reserve the vehicle online, and then finalize everything in person.Sean W.
Have someone answering the door or the phone during business hours. I had to pound on the locked door multiple times to return the trailer. Someone finally came to the door but couldn't fully check in my trailer for return. I almost had to call the uhaul 800 number to determine whether I should leave the trailer or come back the day after christmas and potentially get stuck with extra charges for additional days. I ended up trusting the lady that answered the door to make sure ir was properly returned so I wouldn't get charged extra.robert B.
Le client n'a pas laissé de commentaire.Darlene R.
Le client n'a pas laissé de commentaire.Lee B.
More transparency on the full cost from the Uhaul site and the location would have been appreciated.Rex D.
Very Friendly, efficient and pleasant environment!Lee B.
Le client n'a pas laissé de commentaire.Dean S.
Don't guarantee a vehicle and then change the location on your customer the day before pickup.brittany O.
Le client n'a pas laissé de commentaire.BRIAN M.
Le client n'a pas laissé de commentaire.SONJA F.
Le client n'a pas laissé de commentaire.Tiffanie S.
Low score due to the the policy of returning the truck with gas at the same level that you start with. I started with 3/4. I kept jumping into the truck to check the gauge making sure I'm not paying for someone else's gas. The gauge stalled a bit over half and I ended up filling the tank. That means I spent an extra 15- 20 that I didn't need to without the option of being reimbursed. Terrible experience start to finish. The policy should be to fill the tank upon return to eliminate the hassle and guessing game of getting the tank filled to a specific point.Jonathan D.
Le client n'a pas laissé de commentaire.Kevin K.
Le client n'a pas laissé de commentaire.LINDA H.
Le client n'a pas laissé de commentaire.vincent S.
Le client n'a pas laissé de commentaire.Bobby L.
free beer with rentalJeffrey S.
Super nice and helpful. Showed me how to do the phone pick up and drop off which now is a new level for me. Just a great experience all around.KEVIN C.
Le client n'a pas laissé de commentaire.Patricia L.
Le client n'a pas laissé de commentaire.Thomas M.
Le client n'a pas laissé de commentaire.Lisa T.
Easy dropoff.Robert P.
Le client n'a pas laissé de commentaire.Laurie M.
Le client n'a pas laissé de commentaire.marine F.
Le client n'a pas laissé de commentaire.DANIEL D.
Le client n'a pas laissé de commentaire.Dwayne N.
The person that greeted us was very friendly and approachable. Took the time to explain answers to my questions.Shelley D.
Le client n'a pas laissé de commentaire.Tyree Y.
Le client n'a pas laissé de commentaire.Jordan B.
Don't have any comparison to rate the location higher overallRANDALL R.
Le client n'a pas laissé de commentaire.Denisse G.
Nice, caringSARAH P.
The best Uhaul experience I have ever had. Lee was amazing.EDWARD C.
Le client n'a pas laissé de commentaire.Deeann G.
Le client n'a pas laissé de commentaire.Jeremy S.
Pick up mileage listed and return mileage listed on receipt. Could not find it on the receipt.John T.
Le client n'a pas laissé de commentaire.Kelly K.
Best company and employees I will let everyone I know about them and to use them. thank you for the great experience!!!sheena P.
Enjoyed the jovial manner of the office personnel.Rodney H.
Le client n'a pas laissé de commentaire.Placido R.
Le client n'a pas laissé de commentaire.Braden C.
Le client n'a pas laissé de commentaire.Kent N.
Nothing. Pickup was extremely quick and easy. Drop-off the same. Trailer was clean, well maintained and worked perfectly. Nothing more that I could have asked for.Marc C.
Quick and easy. Great experience.Jamie S.
Le client n'a pas laissé de commentaire.bruce K.
Everything was perfect. Thy.,Adnan B.
See above post it refers to this drop locationCHRISTOPHER ROBI W.
Le client n'a pas laissé de commentaire.mike M.
will not rent from any other Uhaul location as these guys have been the best to work with by farALLEN S.
I just dropped the truck off there I did not go in.ANDREW K.
Le client n'a pas laissé de commentaire.Victoria P.
Customer service was amazingDarryl B.
While I was very pleased with the location, I was rather upset to learn that the truck I ordered did not have a ramp. A fact I learned after I had left the store. I accept part of the blame because it is not listed under equipment on the website but at the same time I paid to rent a dolly to use with the ramp that was non existent. So in essence I paid extra for equipment I could not use.Anthony K.
I was ready to drop the trailer off on Sunday and no one answered the phone. Left several messages and no one called me. On Monday around 10 am dropped by and the doors were locked. Felt that it was a unsafe location just to leave the trailer and someone to steal it. The person at this drop off location said they were there and I called a few times on Monday and no one answer. I feel like I was over charged for how the service was and the equipment wasn't up to par.Daniel S.
This Uhaul location was great! I received friendly exceptional service and will definitely go back. ThanksBrian M.
Le client n'a pas laissé de commentaire.Robert H.
You provided some of best service I've received from UHaul. Much appreciated.Robert H.
We have rented trucks from you several times for around-town needs. Your staff is helpful, friendly and really nice to do business with. Merci.Kelly H.
Excellent service à la clientèle.Tara H.
When I went to return the trailer the office was closed except by appointment due to the pandemic. I would have appreciated being alerted to that when I picked up my trailer in UT. I was later informed that I could have just dropped off the trailer there, without a person present. That information would have been helpful and appreciated before I actually got there.alysia F.
The U haul app was obviously designed for U-Haul's benefit and not the customers, it was a time-consuming hassle. Even though I turned off location services for U-Haul it still tells me when I am within a mile of the location adding insult to injury. I have deleted the app and won't use it again.Dennis P.
Le client n'a pas laissé de commentaire.Amelia R.
Le client n'a pas laissé de commentaire.Lorretta B.
Very happy with the quality of service and the condition of the truck and rental equipment. Would definitely recommend to others and use them again in the future.Cliff D.
Le client n'a pas laissé de commentaire.DANIEL M.
The guy at the counter was extremely polite and knowledgeable the latch on the truck is very dangerous though it's got a mind of its own that would be the 15 foot truckFernando N.
The customer service and overall atmosphere at this location are always top-notch. A great and fun group of folks!Lee B.
Le client n'a pas laissé de commentaire.Johnnie W.
Le client n'a pas laissé de commentaire.serena O.
Le client n'a pas laissé de commentaire.Paul P.
Very friendly and helpful with pick up.dennis C.
Just keep providing the great service you gave me.Charles S.
Le client n'a pas laissé de commentaire.David B.
Actually nothing. The gentlemen in your shop were just that, 'gentlemen' and went above and beyond to make me feel welcome and to make my experience just as fabulous as every other time I rent from you. I will never go to another location and do my business. They all are always 5 Stars. I wish I had a way to give then some sort of bonus. But I do feel they need to be recognized and let others know this this is how you do customer service, and keep them coming back. I'm one of those customers. I've been coming back for just under 12 years. Thanks for being the great guys you are, One Happy CustomerKATHERINE T.
Great location with excellent service very impressive!Joshua H.
Le client n'a pas laissé de commentaire.Jennifer M.
Le client n'a pas laissé de commentaire.Jeffrey B.
Awesome Mechanic Chris I believe was his name. Helped load the car onto the trailer. Jesse was good to work with alsoSteve S.
Excellent drop off, very nice staff!!Henry H.
Le client n'a pas laissé de commentaire.carol P.
Le client n'a pas laissé de commentaire.Reece J.
This is to Uhaul company. We we're very disappointed knowing we had to pay three (3) times as much to rent our trailer because we left CA. Your trucks were ten (10) times . A company this big should be able to move equipment around without robbing CA movers. Of course your not alone. Penske does the same thing.dennis C.
Le client n'a pas laissé de commentaire.Mark S.
Le client n'a pas laissé de commentaire.Bill A.
Le client n'a pas laissé de commentaire.Cole K.
Le client n'a pas laissé de commentaire.Kevin U.
Thank you so much for friendly, helpful, courteous, good old fashioned personal and caring services. Well done.ELIZABETH S. | Expérience générale