The vehicle was dirty, with a gas tank almost on empty, and a lot of damage to the vehicle that the site did not document on the pictures to confirm. One should never have to get gas before being able to start their moving process. Je
MELISSA B.
Customer Reviews for Abyss Towing Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Friendly, quick, and easy!
Amy M.Awesome customer service. Helpful and friendly. No need for improvement.
Dana H.The app didn't work so we had to call support to get key from the lock box and they had trouble helping. We tried several lock boxes. Finally a worker who was there early came out to help. When we got to the house we saw there wasn't a hand truck, which we had asked for.
Gina F.Van was filthy dirty when I picked it up, I used it for 3 hours and 27 miles, I hauled q roll of brand new carpet in it, Returned it with more gas than I received it, I was charged a 25 cleaning fee, but the van was very unclean when I Rented it. Will not rent from Uhaul again
Robert S.The staff went above and beyond to accommodate our needs. Thank you so much. This was as easy as it gets.
Peter W.Did the trick...
Carey D.Tony was very attentive and have great service.
Andrew V.The flagstaff location told us the boise location would be open on Sunday. It was not. I left the trailer unattended, this was frustrating. I don't know what happens to it after I leave.
Bruce D.The best customer service I have ever had at any uhaul location.
Matt W.5 stars. Always clean, fast, friendly and professional. I have rented at this location before and will continue to.
Rob E.A larger parking lot I was not sure where to park the big truck when I returned it Sorry
Laurie C.Thank you so much for the assistance
Gedeon B.Padlock needs graphite to make it work smoothly
Arnold H.Great service! And very good sales agent !
Chris L.The appliance dolly had a broken wheel but it was able to work. Everything else was great would recommend abyss U-Haul
Brandon F.Everything was great. Excellent friendly people there. I would recommend renting g here
Paul E.I'm just computer illiterate but you customer agent was wonderful. She got me through it I plan to rent your 27 truck at the end of April for final move out of Boise
Laurie C.It was inconvenient that this facility does not provide a place to park your car when you are picking up the U-Haul vehicle. I had to park down the street and walk back to pick up the vehicle.
Joshua C.Such a smooth transaction. Staff was helpful and very pleasant to work with.
Victoria B.I think customer service was fantastic the aquipment was fantastic all the way around was just haha fantastic thank you
Samantha W.The gentleman was super friendly and super quick to get me into it. I was able to pick it up sooner than scheduled. Haven't seen costumer service like this in years. He was very inviting and answered all questions I had. If your looking to rent a vehicle I'd really suggest this location I can't say it enough.
Kaydon M.The guy that helped me here was super pleasant and seemed to really enjoy what he was doing. What a great way to end my rental experience!
Marc S.The location owner was very helpful and made getting the equipment even easier.
Michael S.Answer the phone/respond
Sara R.Everything was great. Fast and easy service. Would recommend this site for renting equipment.
Craig B.Rented for a second time.ove the service and was treated kindly and professionally.
Randy C.Trailer lights did not work to begin and was charged a $30 fuel charge for less then 1/2 a gallon of fuel
Tammera K.Everything was great!
Jim W.Abyss's towing was awesome and fast fantastic job!
Daniel T.I got charged and where I picked up the track no one came to check with if the truck was dirty or not and got charged as well how's that possible???😩😩😩
Cedric M.It took over a half hour with that stupid 24/7 pick up. Drop off too longer due all the pictures. Called 2 customer support lines that are no help.
Brett M.Customer service was phenomenal. Each person I interacted with was friendly and helpful. Renting the trailer was simple and went smoothly. I will use them again!
Trish B.Very friendly and accommodating.
Duane H.No recommendations for improvements. Always GREAT service!
Susan H.No suggestions for improvements with the facility I visited to rent the trailer. The experience was smooth and relatively painless and it helped that it's in a convenient location based on where I live.
Todd R.very friendly and courteous staff at this location. I have rented from this location a number of times for local use and it is always a professional and friendly experience.
Jason B.Didn't deal with anyone this time, I was just doing an after hours drop off, but when I've delta with them in the past they were great. Love the flexible and friendly customer service.
Mikayla S.I was never sent a link to inspect the vehicle and give a report for the beginning condition of the vehicle. After returning the vehicle from transporting bags of stuffed animals and clothing I get charged 300$ for damages for gauges from straps from a metal object. I would greatly appreciate it if this would be taken care of. This has been addressed with corporate already. I will continue to contact until this gets resolved. Merci.
John G.One of the lights on the tow dolly quit working as I was loaded and leaving town. I stopped by the Garden City location and the were very helpful at getting the problem fixed.
Mark W.Friendly and professional guys to rent equipment from.
Scott C.Dropped off trailer on Sunday PM when they were closed. At 0750 the next morning I had an E Mail saying they had the trailer and no problems with it and my contract was complete.
Keith C.Both people that I dealt with ( one when initially renting and a different upon returning) were great. Nothing bad to say at all. Thanks again.
Robert W.I've used them a handful of times, and the staff is always remarkable. Merci.
Andrew P.I was charged $36 for gas for 12 miles of travel, which I find ridiculous.
Cynthia H.Great customer service. In and out quickly
Joy S.Nothing - we had a great experience.
Douglas C.More detailed information about where to drop the trailer after hours would have been helpful.
Charles C.I cannot accurately rate the drop off location because I didn't not go in. I dropped off during hours they were closed for lunch. The outside appeared very clean.
TYLER P.I really appreciated the staff! Always helpful and really nice. I felt like my belongings were very secure.
Julie K. | Expérience générale