The vehicle was in good condition. The facility we rented from is hands down the best we've ever done business with. All of the people were incredibly nice and the return was easy!Mollie S.
Customer Reviews for Abyss Towing Inc
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Boise, ID 83709
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lundi au vendredi :
7h30 am à 11h30 am / 12h30 pm à 4h30 pm
- Samedi :
9h am à 2h pm
- Dimanche :
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Drop off was define but I could not complete the after hours drop-off online. Handled it in person on Monday.William O.
Some people are ignorant as to having to download an app to properly return the rental. It would be nice if someone would of explained how to do this and as we failed we were over charged for gas & added extra mileage than what was originally there.ted L.
Le client n'a pas laissé de commentaire.Ron M.
Le client n'a pas laissé de commentaire.Catherine F.
I rented a pick up for a day. The staff were knowledgeable and helpful, both on the phone and in person. It was easy and seamless. I would use this company again.Sandy W.
Super friendly and professional. Highly recommend this location. They were very helpful helping me pick out locks, tape ams furniture wrap.Heidi N.
I think you got it down.Thomas M.
Le client n'a pas laissé de commentaire.Richard M.
Le client n'a pas laissé de commentaire.Alexandra F.
I have used this location in the past and had a very pleasant experience. The staff is friendly, professional, and expedient at getting me checked out and back in. The equipment was clean and in good working order and I found the price of the truck and packing material was very reasonable.Dennis S.
Le client n'a pas laissé de commentaire.Alvin S.
Le client n'a pas laissé de commentaire.Wade S.
I picked the truck up with a 24 hour truck share and the truck was dirty with food and bottle remnants and there appeared to be an issue in the steering of the truck. I'm not sure if this truck was inspected after the last family rented it but it had not been cleaned.MASON M.
Le client n'a pas laissé de commentaire.Wm F.
I was greeted by a gentleman that was very welcoming & the man that assisted me with vehicle extremely helpful and friendly.Kem T.
Le client n'a pas laissé de commentaire.Yvonne C.
I was provided with the wrong trailer which made returning it more complicated. Otger than that it was great.Terek Z.
Le client n'a pas laissé de commentaire.Steve K.
This was a huge inconvenience in 2022 for me to have to return to the yard to ONLY have pictures taken. I was told I had to return to extended the contract. The reason I was given was for an inspection. There was no inspection only photos.Paul C.
Le client n'a pas laissé de commentaire.Douglas M.
Everything was a wonderful and easy experience! Right down to the gentlemen that got us going!Monics G.
Le client n'a pas laissé de commentaire.brad N.
The staff were amazing, friendly, helpful, and humorous. Free Coffee, who even does that anymore? Very cool vibe, mom, and pop shop for sure!! Old school service. So glad people remember what that is anymore. THANK YOU!jesse P.
Le client n'a pas laissé de commentaire.MICHAEL CARL O.
Quick friendly no hassle and helpful what more could you ask for.COLLEEN M.
Plenty of space to drop off the trailer and easy to complete drop off transaction.Tia C.
Le client n'a pas laissé de commentaire.SUZANNE L.
Le client n'a pas laissé de commentaire.BURKE B.
Le client n'a pas laissé de commentaire.Brian S.
Le client n'a pas laissé de commentaire.Charlene C.
Le client n'a pas laissé de commentaire.Beth G.
The truck did stall a couple of timesâ€¦ however the equipment was clean and the check out and check in process was flawless and easy. No complaintsDonna D.
Le client n'a pas laissé de commentaire.Barry C.
Check in process is too complicated. I shouldn't have to give employee info or passport infoJordan A.
Le client n'a pas laissé de commentaire.YACKOV M.
Le client n'a pas laissé de commentaire.Susan M.
Friendly on spot serviceRICHARD B.
Le client n'a pas laissé de commentaire.EDWARD L.
Check in/out was very prompt, there was easy access to the location on Cole within 1/2 mile of Hwy 84, and the Rep was very courteous, professional and helpfulStephen H.
Chris(?) was so good with the welcome and set up for the van rented. It was ready to go, on time. He got me settled and on my may. Check in was as clean as the set up. Pleasant, helpful and knowledgeable. When I need to rent in town again, I will certainly go back.RODNEY K.
Could have used a really good vacuum as there was dog hair on the seats, but otherwise clean. The two guys in the office were very nice and professional. Chris also fixed a charge that was automatically added on to my bill that I didn't want.Tessa M.
Excellent customer service- great guys- helped resolve billing issue asap- will use in futureBENJAMIN R.
Make the mobile check in approval process a lot faster, we wasted a lot of time waiting for the to call our references. Overall it was an excellent experience!Kenneth W.
Great, quick service!JOCELYN W.
Great communication. Quick pick up and drop offValerie Z.
I really appreciated the staff! Always helpful and really nice. I felt like my belongings were very secure.Julie K. | Expérience générale
Great jobDonald P.
Le client n'a pas laissé de commentaire.MATTHEW E H.
Great service.chris H.
Le client n'a pas laissé de commentaire.Matthew M.
The "easy" after hours check in took 40 minutes. 1st it couldn't access my location although my phone's settings were correct, then photos of myself and my license needed to be retaken multiple times because they were "too dark". Sure, it was after dark & the facility has very poor outdoor lighting. Perhaps the u-haul folks receiving the photos could learn how to adjust the exposure. Or perhaps some of the hassle could have been taken care of in advance. Check in was very frustrating.Cindi D.
Le client n'a pas laissé de commentaire.DAVID K.
Le client n'a pas laissé de commentaire.Laura T.
Le client n'a pas laissé de commentaire.JM S.
I was charged 217$ from my bank when the total was supposed to be 125$ I was told it may have been a hold and the difference would be returned so I'm waiting for that other then that everything was greatKORTNY V.
Charged $25 for cleaning of the truck when it was perfectly clean when we dropped it off.Stephen Q.
This was way better than the pickup location. The guy made it nice and easy.Alec K.
Le client n'a pas laissé de commentaire.Manny M.
Le client n'a pas laissé de commentaire.Richard B.
Le client n'a pas laissé de commentaire.Linda T.
Le client n'a pas laissé de commentaire.Dennis W.
Everyone was very helpful and answered all of our questions. They walked us through how to hook up the trailer and explained the safety features. The process was very easy.Paul K.
Attention was excellentRuben P.
Le client n'a pas laissé de commentaire.Charles W.
Excellent customer service, really friendly, great drink machine in the lobby too!AMY W.
Le client n'a pas laissé de commentaire.Saundra H.
Nice to work withJoe G.
Le client n'a pas laissé de commentaire.ARTHUR D.
These guys ginned up a damage charge on a trailer for damage that was pre-existing on an old 6'x12' trailer. The location now says they're closed due to lack of staffing and won't answer their phones. I contact UHaul support and they said they'd look into it... will update if erroneous damage charge is reversed before I have to initiate a credit card chargeback.Alexander M.
Le client n'a pas laissé de commentaire.Alexander A.
Very great personal service. Friendly environment. Above and beyond customer service. Highly recommendedKathryne H.
Thank you 😊!Gail M.
Chris H. Was awesome good customer relations.James A.
I ordered an appliance dolly. Dolly was not present. I was charged for dolly. WIll be requesting refund.Sean B.
They guys were awesome and super helpful.Kevin O.
Easy in and out. Staff was friendly.Todd B.
Throughout the week the vehicle gave me random indications that the traction Control and the Stability Systems needed service. These warnings were more prevalent during the initial days when the outside temperature was above 100 degrees. Also the rubber gaskets around the windows also came loose - apparently due to high heat.Roger T.
Le client n'a pas laissé de commentaire.SCOTT H.
Le client n'a pas laissé de commentaire.WILLIAM M.
Chubbs provided us with great service. Would highly recommend.Katherine K.
Le client n'a pas laissé de commentaire.Mike W.
The staff was very nice and helpfulBrandon R.
Le client n'a pas laissé de commentaire.Richard B.
Nothing to improve. The man working was super nice and explained everything, answered all of our questions. He was super helpful!Amethyst J.
Le client n'a pas laissé de commentaire.gloria L.
Everything went very smoothly with both the paperwork and attaching the trailer.Steve B.
Guys who helped were awesome and courteous!Jackie H.
Le client n'a pas laissé de commentaire.Jason F.
Front was covered in bugs.jason S.
Le client n'a pas laissé de commentaire.Linda S.
Le client n'a pas laissé de commentaire.Derek R.
Le client n'a pas laissé de commentaire.Del G.
The pick up and drop off locations were not what I originally selected and most inconvenient. Then the self service drop off app malfunctioned and wouldn't record our â€˜location' and wouldn't proceed with self checkout. No one around to ask, difficult to get into and park trailer at location (had to backup and cross 2 oncoming lanes of traffic). No answer or call back from support/service phone numbers provided. Horrific service from uhaul.Kristian H.
Le client n'a pas laissé de commentaire.erica L.
Great people and excellent experience from start to end. Couldn't be happier with Abyss Towing.Brice M.
My boyfriend did the dropoff and said the person said to just leave it and they would take care of it 2 days later. I wish I had some sort of proof. It made me somewhat nervous that I might be liable if something happened during that time.Emily P.
Le client n'a pas laissé de commentaire.Andrew P.
Le client n'a pas laissé de commentaire.Terry S.
Excellent service. Definitely recommend this location.VERONICA I.