No complaintsLorraine F.
Customer Reviews for Access 24 Self Storage
(U-Haul Neighborhood Dealer)
Pour nous contacter
Saint John, NB E2J4E7
(Off Loch Lomond Dr)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 4h pm
- Sam : 9h am à 12h pm
- Dim : fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Very good experience and no issues at all. Excellent service à la clientèleLee M.
Very helpful staff at this location, I am very satisfied with the office staff and maintenance man, outstanding, pleasant and helpful during pick up and return Donald MazerolleDonald M.
Minus 5 stars for the company but not for the dealership.Paul K.
Agent did not understand how to deal with customers using self service via application, was very rude. Also quite unhappy that padding and hand dolly are affixed inside truck intruding on available space, and not removable according to agent.Charles K.
Le client n'a pas laissé de commentaire.Miguel S.
Excellent ServiceBruce M.
My only issue with my rental was that I ordered the 15ft truck and was given a 26ft truck as I was moving my son, who only had items that would fit into a bedroom. The truck we received was big enough to move a 3 to 4 bedroom household and all of its belongings. We were trying to save money on gas and it cost me over $100 to put just below 1/2 a tank. The truck was just not the correct size which required us to use more gas than we needed too. Also, the location I chose for pick up was suppose to be near my home in quispamsis 3 kms away. I ended up having to drive to Saint john, 20 kms away, to pick up a truck. If I was given more than 24 hours notice about the change in the truck and location, I could have cancelled and picked a different moving day.Melanie J.
Le client n'a pas laissé de commentaire.Arthemise T.
Wonderful counter staffLAWRENCE MARK S.
Le client n'a pas laissé de commentaire.LAWRENCE SOLOMON D.
Friendly and helpful staffMarius G.
When I went to the office to pay and pick up the key on Aug 20, the door was propped about 1/3 the way open. I walked through and hit my toe so hard I thought I broke it. The employee had used a large wooden wedge to hold the door and had it facing inwards toward the doorway, so there was no real way to avoid either tripping over it, or hitting your door on it. When they completed her phone call, I pointed at it and said â€˜that's a hazard'. I proceeded to say I just hit my foot on it and they sounded annoyed, almost mad, that I hurt myself on this. They said something to the effect of: I didn't know you just did that. It was a hot day and I'm all for a comfortable work environment, perhaps educate your employees on safe ways to prop doors open, with a tool that is a suitable size for the door and space, instead of leaving to to their imagination or working with something that becomes a safety hazard. Luckily, this time, my toes weren't broken, just heavily bruised and sore - this may not be the case otherwise.Shirley P.
Le client n'a pas laissé de commentaire.LAWRENCE SOLOMON D.
Excellent service, and met all my needs. Thank you so muchDenise C.
Le client n'a pas laissé de commentaire.Ryan O.
Le client n'a pas laissé de commentaire.Ryan T.
The lady is knowable and helpfull in truck rentals, fast service with one of the best smiles in the industry. she sincerely wants to assist the customer and conveys that she wants the best for your rental. a sincere thank you james bruce st johnJames B.
The personal service was excellentMarius G.
Le client n'a pas laissé de commentaire.Mathieu C.
Le client n'a pas laissé de commentaire.Keith H.
No improvements needed.Larry W.
This location was very responsive and efficient. Smoith process. (Much better than the online check in which would not load our license after 20 attempts to upload. That needs work!) These guys were professional and knowledgeable.Barry G.
Dropped off after hoursDominique D.
Rented this online to be picked up after hours using truck share. On moving day I was called and told I had to pick truck up early or not get it at all because that location didn't have truck share option. I had to leave work early to pick up the truck. Was told I had to 4pm next day, as were my original rental plans. The sat in my driveway until I needed it 5 hours later. Then I got double charged for everything. Never again. I had a budget, and went way over. Not happy at all.Karen T.
Le client n'a pas laissé de commentaire.Luis S.
Le client n'a pas laissé de commentaire.Timothy L.
Le client n'a pas laissé de commentaire.Sonny Corner E.
Le client n'a pas laissé de commentaire.Md Ibtehajul I.
everything was great no need to change anythingjohn S.
Truck had terrible odour in cab, steering wheel wobbled terribly when brakes were applied also wiring plug in for trailer lights was not working properly, improve on maintaining equipmentDerek I.
Le client n'a pas laissé de commentaire.Scott C.
All positive. Easy access location, helpful staff and made sure everything was safeDickson C.
The ladies who assisted me with my rental needs were very professional, very helpful and very courteous. I would definitely recommend a U HAUL from this business. Michael OLearyMichael O.
N/A everything went very, very well. Will definitely use again!!Tammy N.
Le client n'a pas laissé de commentaire.Sergio N.
Le client n'a pas laissé de commentaire.Denise H.
The service was excellent and very helpful. Would highly recommend to 1sr. timers as well as professional - commercial customers.Ralph L.
There was no clear obvious place to park. Had to leave it in kind of a random place. Not specific to this location but the scheduling was a mess. Reserved a 15' but was offered a 10' and the pickup time was not what I had requested.Joel H.
The lady here was extremely pleasant and accommodating, making the drop off smooth and seemless. I washed and swept the truck, folded all blankets as requested.Robert G.
Le client n'a pas laissé de commentaire.Piotr L.
The vehicle had a rear flat tire when I picked it up. They filled it with air and said it's just a slow leak. I had to fill the tire three more times during my trip. This did not make me feel confident when driving this vehicle on the highway.Rob S.
Le client n'a pas laissé de commentaire.KIRKLYNN S.
I believe my truck should have the air filter or cabin filter changed. The truck was clean but we used the AC, there was an odor. Service was fantastic and your policies were perfect. Highly recommend uhaul. 5 stars â˜†â˜†â˜†â˜†â˜†IAN M.
Le client n'a pas laissé de commentaire.Greg B.
Le client n'a pas laissé de commentaire.Timothy N.
Le client n'a pas laissé de commentaire.James H.
Le client n'a pas laissé de commentaire.Paul S.
Le client n'a pas laissé de commentaire.Richard P.
Le client n'a pas laissé de commentaire.patty J.
Le client n'a pas laissé de commentaire.Conrad P.
Le client n'a pas laissé de commentaire.PotuRaju K.
Le client n'a pas laissé de commentaire.Melana I.
Unfortunately I said "I rent a trailer for the first time", they forgot to tell me to lock a trailer during basic training. After I drove it 1km up and down a hill, the trailer unlocked, and hit the muffler of my Audi Q7. I later noticed the muffler was dented. What if it happened on the high way? It could cause car accident. I'll ask repair fee if there's any.Daesug S.
Le client n'a pas laissé de commentaire.Alexandra M.
I had a reservation booked for a 26' and showed up to have my reservation completely disappeared. They stuck me with a 20' for the same price. And the girl acted like she didn't remember me being in and booking another reservation for 5 days prior. Was told gas was at half a tank and was only at 1/4. Then tried to tell me that I owed another $70 on top of what I paidTaylor W.
everything was good staff was helpfulMichael W.
Everyone great. made sure i was connected trailer properly, showed me a couple of tips and we were on our waydickson C.
Le client n'a pas laissé de commentaire.Ken R.
Le client n'a pas laissé de commentaire.Jensen S.
Le client n'a pas laissé de commentaire.Andrew A.
Le client n'a pas laissé de commentaire.Terry F.
Sharon was great to deal with and made theRheal D.
Nothing I can think of. You were there when I need you and what more can you ask for.Jordon M.
Le client n'a pas laissé de commentaire.Matt M.
Le client n'a pas laissé de commentaire.len B.
Truck stunk like cigarette smoke. There was a leak , boxes got wet and damaged items Had to go tho three locations before I was able to get my truck which I booked more then a month in advanceTrevor C.
Angela was friendly, efficient and knowledgeable.Ivan D.
Le client n'a pas laissé de commentaire.Katherine M.
Le client n'a pas laissé de commentaire.LAWRENCE SOLOMON D.
Le client n'a pas laissé de commentaire.Cameron M.
We were outside of the business hours. So I guess make sure the pickup is when you want employees to be thereAndrew M.
Service was fast and courteous would rent anytimeArmand S.
Online vehicle return didn't work, timed me out very quickly otherwise very good as expectedJAmes H.
All good, no concerns.Jeffrey W.
I think the pricing was extremely high for less than 2 hours use. Yes the truck had dings and dents and wasn't really clean but that was recorded and not too much of an issue. My problem was the final bill after including the Kms. I think I will look into other truck rentals and see if there's a better rateMark H.
It was easier to get a passport than getting a truck rental. I was more than an hour trying to jump through all the hoops, making me late meeting my moving crew. When I brought the truck back, I filled up next door at the Irving Gas station. My starting mileage was 74011 mi. I brought it back with a reading of just under 74030, around 19 miles, or 31 km. It cost me $50 to fill the tank. The gauge read full when I left, so I filled the tank when I returned, at a full serve pump.The fuel consumption works out to 1 litre per kilometre, or 2,33 miles per gallon. When I pointed out the glaring absurdity of the cost, and suggested that the tank couldn't have been returned full by the previous renter, she argued that the tank was completely full when I rented it. When I said it sure didn't seem like it, she went out to check the fuel gauge herself, and then came back to say (wait for it) that I had overfilled the tank. It went out full, but I had brought it back more than full, a position from which she would not budge. I don't know how you fill tanks in the US, but here in Canada, we let the pump run until it shuts itself off. That way we know the tank is full. Your online rentals suck, and your service and attitude suck worse.Peter C.
From the time I called to book this one way move until truck was picked up this location had been amazing. Every person I had spoken to was helpful & polite and if they needed to call me back they did so in a timely fashion and didn't leave me wondering what was happening. They made a very stressful move so much easier on me.CLIFFORD JOSEPH L.
Le client n'a pas laissé de commentaire.KYLE L.
Excellent service all around,FRANCIS S P.
Le client n'a pas laissé de commentaire.Trevor G.
Le client n'a pas laissé de commentaire.Kathy D.
Le client n'a pas laissé de commentaire.ROBERTA LYNN W.
Le client n'a pas laissé de commentaire.BRUCE J A.
The service was very good.Guy L.
Le client n'a pas laissé de commentaire.WAYNE BASIL M.
Le client n'a pas laissé de commentaire.JASON H.
Customer service was excellent!! Had an issue with the truck starting and had to boost it but was no problem. Didn't even ask for a rebate, just wanted the staff to know, and received a rebate! Will definitely use your services again if need be.CHRISTOPHER EMIL C.
Le client n'a pas laissé de commentaire.ANDREW DAVID C.
Le client n'a pas laissé de commentaire.JOHN PATON J C.
Le client n'a pas laissé de commentaire.JEFFREY R.
In the city of Saint John NB this is my favorite location. I used the one on Millennium for my son's move to Quebec, they didn't know about the construction that put 50 plus miles out of my way, I was charged extra mileage. I disputed the extra charge, was told it would be reversed, but it never was. So in summary, i will never will use that location again, even tho it's 5 mins from my house!!JAMES AUSTIN C.
Very nice and kind servicejack M.
Have been charged 200 for cleaning and that's not ok.. truck was clean.. 200 for cleaning.. this is too much and not accepteeALIAHMED A.
Thanks for the helpA A.
Fantastic employees at the hickey road location, very helpful and courteousJOHN SYDNEY E.
Keep a variety of trucks at different locations across the city.Kelly Ann L.
Staff were wonderful.craig S.
Le client n'a pas laissé de commentaire.Terry C.