Customer Reviews for Access 24 Self Storage
(U-Haul Neighborhood Dealer)

373 évaluations

1382 Hickey Rd   Saint John, NB E2J4E7
(Off Loch Lomond Dr)

(506) 657-9509

Heures

  • Mon–Fri
    De 9 h am à 4 h pm
  • Samedi
    De 9 h am à 12 h pm
  • Dimanche
    Fermé
Heures d'ouverture spéciales
  • 12/24/2022 - 12/27/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(506) 657-9509

1382 Hickey Rd
Saint John, NB E2J4E7
(Off Loch Lomond Dr)

Services dans cet établissement :

Heures

  • Mon–Fri
    De 9 h am à 4 h pm
  • Samedi
    De 9 h am à 12 h pm
  • Dimanche
    Fermé
Heures d'ouverture spéciales
  • 12/24/2022 - 12/27/2022: Fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorne B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff C. 
Évaluation :
1

Horrible location! Can't find the drop box key!!! I spent almost an hour just to look for it. Poor location and its not even the same as the sample drop box. Poor poor!

Inter Von M. 
Évaluation :
5

I just wanted to say a big thank you to the lady who helped me in the office. She was very helpful polite and very friendly. I didn't feel like being a woman going in looking for a U haul (truck) was a big problem or that I felt like I was a woman and a man feeling like he had to explain all these things to me that I already would have known.

paula S. 
Évaluation :
5

Very helpful and friendly

Alison M. 
Évaluation :
5

Always very helpful as I had to change pick up date twice.

Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott B. 
Évaluation :
5

Great experience with booking, both online and personally at the office. The system works the very best. The vehicle was in great shape. Great experience with this rental.

Jacques A. 
Évaluation :
5

Easy to work with, great customer service

John E. 
Évaluation :
5

Angela was an absolute pleasure to talk and to go over all in's and out's of the rental I even called her back to get another larger Vehical at that location and she way above her duties She's a keeper

Nancy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean D. 
Évaluation :
3

Have more trucks on hand and more options.

Jordon Violette W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly A. 
Évaluation :
3

Staff was great but office was very small and no amenities (bathroom coffee snacks)

cameron O. 
Évaluation :
5

Rien

Stephen R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam T. 
Évaluation :
2

Width was calculated by overall width and length of unit, and the inside measurement of the trailer was the most important thing needed but not provided. The online rental will change the choices you made without warning, as I was trying to rent an enclosed unit, but got a much smaller trailer than what was needed.

Shelley H. 
Évaluation :
4

No complaints

Lorraine F. 
Évaluation :
5

Very good experience and no issues at all. Excellent service à la clientèle

Lee M. 
Évaluation :
5

Very helpful staff at this location, I am very satisfied with the office staff and maintenance man, outstanding, pleasant and helpful during pick up and return Donald Mazerolle

Donald M. 
Évaluation :
3

Minus 5 stars for the company but not for the dealership.

Paul K. 
Évaluation :
1

Agent did not understand how to deal with customers using self service via application, was very rude. Also quite unhappy that padding and hand dolly are affixed inside truck intruding on available space, and not removable according to agent.

Charles K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Miguel S. 
Évaluation :
5

Excellent Service

Bruce M. 
Évaluation :
5

My only issue with my rental was that I ordered the 15ft truck and was given a 26ft truck as I was moving my son, who only had items that would fit into a bedroom. The truck we received was big enough to move a 3 to 4 bedroom household and all of its belongings. We were trying to save money on gas and it cost me over $100 to put just below 1/2 a tank. The truck was just not the correct size which required us to use more gas than we needed too. Also, the location I chose for pick up was suppose to be near my home in quispamsis 3 kms away. I ended up having to drive to Saint john, 20 kms away, to pick up a truck. If I was given more than 24 hours notice about the change in the truck and location, I could have cancelled and picked a different moving day.

Melanie J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthemise T. 
Évaluation :
5

Wonderful counter staff

LAWRENCE MARK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCE SOLOMON D. 
Évaluation :
5

Friendly and helpful staff

Marius G. 
Évaluation :
4

When I went to the office to pay and pick up the key on Aug 20, the door was propped about 1/3 the way open. I walked through and hit my toe so hard I thought I broke it. The employee had used a large wooden wedge to hold the door and had it facing inwards toward the doorway, so there was no real way to avoid either tripping over it, or hitting your door on it. When they completed her phone call, I pointed at it and said ‘that's a hazard'. I proceeded to say I just hit my foot on it and they sounded annoyed, almost mad, that I hurt myself on this. They said something to the effect of: I didn't know you just did that. It was a hot day and I'm all for a comfortable work environment, perhaps educate your employees on safe ways to prop doors open, with a tool that is a suitable size for the door and space, instead of leaving to to their imagination or working with something that becomes a safety hazard. Luckily, this time, my toes weren't broken, just heavily bruised and sore - this may not be the case otherwise.

Shirley P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCE SOLOMON D. 
Évaluation :
5

Excellent service, and met all my needs. Thank you so much

Denise C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ryan O. 
Évaluation :
5

Rien

Tonya H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan T. 
Évaluation :
5

The lady is knowable and helpfull in truck rentals, fast service with one of the best smiles in the industry. she sincerely wants to assist the customer and conveys that she wants the best for your rental. a sincere thank you james bruce st john

James B. 
Évaluation :
5

The personal service was excellent

Marius G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mathieu C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith H. 
Évaluation :
5

No improvements needed.

Larry W. 
Évaluation :
5

This location was very responsive and efficient. Smoith process. (Much better than the online check in which would not load our license after 20 attempts to upload. That needs work!) These guys were professional and knowledgeable.

Barry G. 
Évaluation :
4

Dropped off after hours

Dominique D. 
Évaluation :
1

Rented this online to be picked up after hours using truck share. On moving day I was called and told I had to pick truck up early or not get it at all because that location didn't have truck share option. I had to leave work early to pick up the truck. Was told I had to 4pm next day, as were my original rental plans. The sat in my driveway until I needed it 5 hours later. Then I got double charged for everything. Never again. I had a budget, and went way over. Not happy at all.

Karen T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonny Corner E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Md Ibtehajul I. 
Évaluation :
5

everything was great no need to change anything

john S. 
Évaluation :
3

Truck had terrible odour in cab, steering wheel wobbled terribly when brakes were applied also wiring plug in for trailer lights was not working properly, improve on maintaining equipment

Derek I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott C. 
Évaluation :
5

All positive. Easy access location, helpful staff and made sure everything was safe

Dickson C. 
Évaluation :
5

The ladies who assisted me with my rental needs were very professional, very helpful and very courteous. I would definitely recommend a U HAUL from this business. Michael OLeary

Michael O. 
Évaluation :
5

N/A everything went very, very well. Will definitely use again!!

Tammy N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sergio N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise H. 
Évaluation :
5

The service was excellent and very helpful. Would highly recommend to 1sr. timers as well as professional - commercial customers.

Ralph L. 
Évaluation :
5

There was no clear obvious place to park. Had to leave it in kind of a random place. Not specific to this location but the scheduling was a mess. Reserved a 15' but was offered a 10' and the pickup time was not what I had requested.

Joel H. 
Évaluation :
4

The lady here was extremely pleasant and accommodating, making the drop off smooth and seemless. I washed and swept the truck, folded all blankets as requested.

Robert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Piotr L. 
Évaluation :
2

The vehicle had a rear flat tire when I picked it up. They filled it with air and said it's just a slow leak. I had to fill the tire three more times during my trip. This did not make me feel confident when driving this vehicle on the highway.

Rob S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIRKLYNN S. 
Évaluation :
5

I believe my truck should have the air filter or cabin filter changed. The truck was clean but we used the AC, there was an odor. Service was fantastic and your policies were perfect. Highly recommend uhaul. 5 stars ☆☆☆☆☆

IAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patty J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Conrad P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PotuRaju K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melana I. 
Évaluation :
1

Unfortunately I said "I rent a trailer for the first time", they forgot to tell me to lock a trailer during basic training. After I drove it 1km up and down a hill, the trailer unlocked, and hit the muffler of my Audi Q7. I later noticed the muffler was dented. What if it happened on the high way? It could cause car accident. I'll ask repair fee if there's any.

Daesug S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandra M. 
Évaluation :
1

I had a reservation booked for a 26' and showed up to have my reservation completely disappeared. They stuck me with a 20' for the same price. And the girl acted like she didn't remember me being in and booking another reservation for 5 days prior. Was told gas was at half a tank and was only at 1/4. Then tried to tell me that I owed another $70 on top of what I paid

Taylor W. 
Évaluation :
5

everything was good staff was helpful

Michael W. 
Évaluation :
5

Everyone great. made sure i was connected trailer properly, showed me a couple of tips and we were on our way

dickson C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ken R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jensen S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Terry F. 
Évaluation :
5

Sharon was great to deal with and made the

Rheal D. 
Évaluation :
5

Nothing I can think of. You were there when I need you and what more can you ask for.

Jordon M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

len B. 
Évaluation :
3

Truck stunk like cigarette smoke. There was a leak , boxes got wet and damaged items Had to go tho three locations before I was able to get my truck which I booked more then a month in advance

Trevor C. 
Évaluation :
5

Angela was friendly, efficient and knowledgeable.

Ivan D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Katherine M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCE SOLOMON D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cameron M. 
Évaluation :
5

We were outside of the business hours. So I guess make sure the pickup is when you want employees to be there

Andrew M. 
Évaluation :
5

Service was fast and courteous would rent anytime

Armand S. 
Évaluation :
3

Online vehicle return didn't work, timed me out very quickly otherwise very good as expected

JAmes H. 
Évaluation :
5

All good, no concerns.

Jeffrey W. 
Évaluation :
3

I think the pricing was extremely high for less than 2 hours use. Yes the truck had dings and dents and wasn't really clean but that was recorded and not too much of an issue. My problem was the final bill after including the Kms. I think I will look into other truck rentals and see if there's a better rate

Mark H. 
Évaluation :
1

It was easier to get a passport than getting a truck rental. I was more than an hour trying to jump through all the hoops, making me late meeting my moving crew. When I brought the truck back, I filled up next door at the Irving Gas station. My starting mileage was 74011 mi. I brought it back with a reading of just under 74030, around 19 miles, or 31 km. It cost me $50 to fill the tank. The gauge read full when I left, so I filled the tank when I returned, at a full serve pump.The fuel consumption works out to 1 litre per kilometre, or 2,33 miles per gallon. When I pointed out the glaring absurdity of the cost, and suggested that the tank couldn't have been returned full by the previous renter, she argued that the tank was completely full when I rented it. When I said it sure didn't seem like it, she went out to check the fuel gauge herself, and then came back to say (wait for it) that I had overfilled the tank. It went out full, but I had brought it back more than full, a position from which she would not budge. I don't know how you fill tanks in the US, but here in Canada, we let the pump run until it shuts itself off. That way we know the tank is full. Your online rentals suck, and your service and attitude suck worse.

Peter C. 
Évaluation :
5

From the time I called to book this one way move until truck was picked up this location had been amazing. Every person I had spoken to was helpful & polite and if they needed to call me back they did so in a timely fashion and didn't leave me wondering what was happening. They made a very stressful move so much easier on me.

CLIFFORD JOSEPH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYLE L. 
Évaluation :
5

Excellent service all around,

FRANCIS S P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Trevor G. 
Non les évaluations ont été soumises pour cet établissement.

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