Le client n'a pas laissé de commentaire.SYDNEY S.
Customer Reviews for Access Cornerstone II
(U-Haul Neighborhood Dealer)
Pour nous contacter
East Stroudsburg, PA 18301
(Across from Bamboo House Chinese restaurant)
Services dans cet établissement :
- Mon–FriDe 9 h am à 6 h pm
- SamediDe 9 h am à 4 h pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Nothing that I can see. You have a superb, knowledgeable, professional, polite and friendly staff. A pleasure!Mark G.
Le client n'a pas laissé de commentaire.Dahiana C.
Staff very professional and helpfull,Izabella G.
Le client n'a pas laissé de commentaire.angel V.
A+ Service / Great Communication / friendly and helpful staff / truck and equipment clean and maintainedSTEVE H.
Good experience. Customer service is stellar. Merci.Keith S.
Le client n'a pas laissé de commentaire.MARTIN V.
The location and staff are on the money. I can't think of anything you need to improve. All around great rental experience.Aristides S.
Pleasant people in the officeseth P.
Le client n'a pas laissé de commentaire.Corey D.
Le client n'a pas laissé de commentaire.Ron B.
Store opened late as lady arrived after 905. She got out of the Uber, stood there and vaped, once she finally opened the store we waited a few minutes before going inside so she could open, however, even when we went inside she was extremely rude saying they were not open. When we asked what time it opened since our reservation was at 9am she just continued to state how they were not open. So another couple and ourselves continued to wait outside until the other lady with long black hair said we could go in. The lady who was on the middle register and had blonde hair was extremely rude even after opening after our reservation time. She needs a lesson on customer service and simple respect. Even though she was nasty her coworker who actually helped me was an absolute sweetheart and only because of her would I recommend anyone to go to this location.NIKAIYA R.
Le client n'a pas laissé de commentaire.KIMBERLY K.
Everything was greatScott I.
Le client n'a pas laissé de commentaire.Jeffrey R.
Le client n'a pas laissé de commentaire.Robert R.
The staff was very helpful and nice to do business with.Walter G.
Customer service. Create a more welcoming staff. They were not too friendly.Deborah C.
Le client n'a pas laissé de commentaire.andrea L.
Le client n'a pas laissé de commentaire.KRISTIN G.
Hire more employees because at times this location gets busy , the staff that are there are good . But they to can use help .Willie L W.
Keep doing what you are doingaugustin K.
Le client n'a pas laissé de commentaire.Osvaldo T.
The service agent was knowledgeable with the rental information and products.JOSE T.
Le client n'a pas laissé de commentaire.Aristides S.
Le client n'a pas laissé de commentaire.Larry O.
Le service a été excellent. Truck was clean and the location was accessible. I am very please with my UHaul experience and I will definitely use again. JLynda T.
Le client n'a pas laissé de commentaire.Arnold D.
Le client n'a pas laissé de commentaire.Larry L.
Le client n'a pas laissé de commentaire.Kevin S.
Some type of secondary system to assure customers put the keys back in the drop boxShelley D.
Le client n'a pas laissé de commentaire.Sheila G.
Le client n'a pas laissé de commentaire.MISTY W.
Nice staffARA B.
Breanna Davis was 100 % awesome employeeCleo P.
Le client n'a pas laissé de commentaire.Cleo P.
Le client n'a pas laissé de commentaire.Joseph M.
Le client n'a pas laissé de commentaire.Prince B.
windows were extremely dirty on the inside of the truck,harry D.
Le client n'a pas laissé de commentaire.Maximiliano C.
Keep doing what your doing! Excellent customer serviceâ€¦..Ulises M.
A driver lol just playingJOHN R.
Atticus and Breanna were the kindest and most thoughtful CSRs anyone could ask for. You should seriously consider making them CEOs - I'm not kidding - they were awesomeALAN S.
Truck was hard running went through gas like nothing and it was cleaner when we returned it than when we got it.Jeff A.
The associate was rude when I called asking for assistance. I scheduled a mobile pickup Uhaul for 9am. When I arrived at 9:30am the app directed me to call the store because a Uhaul was not assigned to me. The associate who answered explained they did not check in the Uhaul from yesterday because they came to work late because her child's daycare was closed. They told me I would need to wait 20 minutes. I am a very empathetic and patient person so if the associate would have explained this nicely and apologized for the inconvenience I would not be writing a negative comment. However, the associate made me sound like the inconvenience, did not apologize and was overall unpleasant. The mobile pickup option is suppose to make the process easier but in my experience Uhaul a mobile pickup wasn't helpful at all. Instructions and information was poor and my time was wasted. 0/10 customer service experience. Wouldn't recommend and will not be choosing Uhaul again.Justine I.
On my receipt it shows a rental pick up time of 7/26/22 at 12pm, and a rental return date of 7/28/22 at 11:59am. I returned the vehicle to a parked location and returned the vehicle keys to the worker at 9:05am give or take a couple minutes. It's not my fault they waited until after 12pm to receive it back in and I don't appreciate the inaccuracyChristopher S.
Woman behind the counter was very friendly and helpfulJoseph L.
You need to treat your customers with respect. At the end of the day what you need to remember is there are many other companies I can use to rent a truck from for my moving needs. You need to humble yourself and remember that it is paying customers such as myself, who ensure companies like U-Haul stay in business. I have many options and U-Haul is not the only moving company out there. This is the last time I will use your company and I will never recommend for anyone to use Access Cornerstone II in East Stroudsburg. Your representatives at the front desk were incredibly rude and lied to me saying a truck was down for repair when it wasn't and this was confirmed by customer care. Your reps refused to change my truck when the truck was incredibly filthy, stunk like s***, and the cup holder was broken.. but don't worry, I will be sure to include my horrific experience here on my google review.Jonathan A.
I was beyond mad by the time I turned in the truck. That entire staff at the drop off location, restored my faith in U-Haul. They were very helpful and steered me to the right people to resolve my disastrous trip issues. They were very professional and informative. They deserve some kind of recognition from the company. Their professionalism was on point.Hallinston R.
Le client n'a pas laissé de commentaire.MARK L.
Le client n'a pas laissé de commentaire.Eric C.
Le client n'a pas laissé de commentaire.Ireneusz K.
I was very happy with the rental I made I was taking care of probably and professionally. I had an issue with my card being credited back some money due to an estimated usage but I will call them about this. Overall I will give them four stars.MICHAEL B.
The young lady who assisted me was very patient, knowledgeable and kind. The equipment she was working on was so slow that is why I did not grade the site an excellent.SHERESE W.
Le client n'a pas laissé de commentaire.Marie L.
The web interface needs work. It took me over an hour to return the vehicle. And when I finally got through, I got an error message saying the process didn't complete properly. Very Bad experience.Kevin B.
Le client n'a pas laissé de commentaire.Richard Z.
Drop off info wasn't clear. I was charged $121 for fuel charge. I called and they corrected, should not have happenedDavid P.
Also miles were offGlenn M.
I would like for their check-is to be done a little more efficiently. I wouldn't really blame them, it more how their system works.MARISOL V.
Le client n'a pas laissé de commentaire.TIM M.
This location saved me. As I had reserved through Penske and operation never opened up. Quickly Uhaul gave wonderful service, great rates, and the day was saved.RICHARD C.
Le client n'a pas laissé de commentaire.Bobbie R.
Le client n'a pas laissé de commentaire.Lydia M.
Truck smelled of smoke but rest of experience was great!Lisa P.
Le client n'a pas laissé de commentaire.Steven W.
Le client n'a pas laissé de commentaire.Lola S.
Le client n'a pas laissé de commentaire.SIDNEY C.
Le client n'a pas laissé de commentaire.PERCY C.
Be attentive to the distance you send us to travel to pick up equipment. It severely impacted the time we head to move our items!!! We were moved all night! Terrible customer service as well. Very rude and the locations were in accommodating and rude. I have used uhaul many times before, if this were my first experience I would never use uhaul again!!!REEHANA P.
The uhaul app sucksJacob G.
Le client n'a pas laissé de commentaire.DENIS D.
Nothing everything was perfectRICHARD M.
Le client n'a pas laissé de commentaire.Jessica O.
Because everything went well in my case l don't have an improvement opinionDalton W.
Le client n'a pas laissé de commentaire.TAMARA D.
Le client n'a pas laissé de commentaire.Joyce B.
The u-haul website was not working when trying to check in and pick up the vehicle, and the wait time for customer service on the phone was over an hour long. We cut over 30 minutes into our rental time for something that was not our fault, as part of the website was malfunctioning â€" however, it eventually resolved itself. Otherwise, everything was fine. Please make an easier way/separate phone line to call when having issues with picking up online rentals!Andrew G.
Le client n'a pas laissé de commentaire.Percy C.
Le client n'a pas laissé de commentaire.Sean C.
Give me the correct location so I'm not driving place to placeBrandon M.
I was just dissapointed at the fact that the cabin of the truck literally smelled like urine, Imagine driving this truck for 12 hours with that smell. Better maintenance and cleaning specially after paying $2500 to use this maybe uhaul should hire people to properly clean and sanitize their equipment? I felt like i was driving a trash truck instead of a uhaul rental.Gabriel F.
Le client n'a pas laissé de commentaire.xiaowen H.
Truck was dated but did the job required. Girls in office were efficient and helpfulâ€¦overall a good experience!Cody V.
Le client n'a pas laissé de commentaire.Edward A.
Le client n'a pas laissé de commentaire.Osvaldo M.
Le client n'a pas laissé de commentaire.Richard Z.
Le client n'a pas laissé de commentaire.Gheorghe M.
Le client n'a pas laissé de commentaire.Steven M.
Le client n'a pas laissé de commentaire.Barbara R.
Perfect customer service 👌Brian B.
Awesome service.Thomas F.
Le client n'a pas laissé de commentaire.ROBERT N.
Le client n'a pas laissé de commentaire.Elizabeth A.
Le client n'a pas laissé de commentaire.John B.
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