Customer Reviews for Access Cornerstone II
(U-Haul Neighborhood Dealer)

544 évaluations

2275 Milford Rd   East Stroudsburg, PA 18301
(Across from Bamboo House Chinese restaurant, Local rentals only)

(570) 424-5253

Heures d’ouverture

  • Mon-Fri: 9 am–6 pm
  • Samedi : de 9 h a.m. à 2 h p.m.
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(570) 424-5253

2275 Milford Rd
East Stroudsburg, PA 18301
(Across from Bamboo House Chinese restaurant, Local rentals only)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 9 am–6 pm
  • Samedi : de 9 h a.m. à 2 h p.m.
  • Sun: Closed

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Not ready. Closed before time. Last told me they close at 6pm when I got there at 5:30pm.;they were closed So disappointing. The uhaul return is so not computer friendly. I hope not to do this again. The van was was ok clean. I left it ok clean.

Clarice P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

was ok no issues at all

Douglas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy E. 
Évaluation :
5

Mirrors and windows should be cleaned..

Peter B. 
Évaluation :
5

Keep doing what you're doing!

CLAVERTIS M. 
Évaluation :
5

THE STAFF IS THE BEST I HAVE EVER SEEN OR WORKED WITH WHEN IT COMES TO RENTING A VAN OR TRUCK

Mark G. 
Évaluation :
5

All the guest services employees were professional and courteous. Brianna was exceptionally helpful and informative with helping me return the vehicle. Will definitely be back there for anything U-haul.

ANDRE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon B. 
Évaluation :
5

Great business and very helpful staff. Fortement recommandé!

Frank F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica M. 
Évaluation :
5

the staff is the best i have ever work with on a rental . i do not think it could improve its the best now

Mark G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SYDNEY S. 
Évaluation :
5

Nothing that I can see. You have a superb, knowledgeable, professional, polite and friendly staff. A pleasure!

Mark G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dahiana C. 
Évaluation :
5

Staff very professional and helpfull,

Izabella G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

angel V. 
Évaluation :
5

A+ Service / Great Communication / friendly and helpful staff / truck and equipment clean and maintained

STEVE H. 
Évaluation :
5

Good experience. Customer service is stellar. Merci.

Keith S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN V. 
Évaluation :
5

The location and staff are on the money. I can't think of anything you need to improve. All around great rental experience.

Aristides S. 
Évaluation :
5

Pleasant people in the office

seth P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Corey D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron B. 
Évaluation :
3

Store opened late as lady arrived after 905. She got out of the Uber, stood there and vaped, once she finally opened the store we waited a few minutes before going inside so she could open, however, even when we went inside she was extremely rude saying they were not open. When we asked what time it opened since our reservation was at 9am she just continued to state how they were not open. So another couple and ourselves continued to wait outside until the other lady with long black hair said we could go in. The lady who was on the middle register and had blonde hair was extremely rude even after opening after our reservation time. She needs a lesson on customer service and simple respect. Even though she was nasty her coworker who actually helped me was an absolute sweetheart and only because of her would I recommend anyone to go to this location.

NIKAIYA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY K. 
Évaluation :
5

Everything was great

Scott I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R. 
Évaluation :
5

Merci

jeffrey H. 
Évaluation :
5

The staff was very helpful and nice to do business with.

Walter G. 
Évaluation :
3

Customer service. Create a more welcoming staff. They were not too friendly.

Deborah C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrea L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTIN G. 
Évaluation :
5

Hire more employees because at times this location gets busy , the staff that are there are good . But they to can use help .

Willie L W. 
Évaluation :
5

Keep doing what you are doing

augustin K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Osvaldo T. 
Évaluation :
5

The service agent was knowledgeable with the rental information and products.

JOSE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aristides S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry O. 
Évaluation :
5

Le service a été excellent. Truck was clean and the location was accessible. I am very please with my UHaul experience and I will definitely use again. J

Lynda T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arnold D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
4

Some type of secondary system to assure customers put the keys back in the drop box

Shelley D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sheila G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MISTY W. 
Évaluation :
5

Nice staff

ARA B. 
Évaluation :
5

Breanna Davis was 100 % awesome employee

Cleo P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cleo P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Prince B. 
Évaluation :
4

windows were extremely dirty on the inside of the truck,

harry D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maximiliano C. 
Évaluation :
5

Keep doing what your doing! Excellent customer service…..

Ulises M. 
Évaluation :
5

A driver lol just playing

JOHN R. 
Évaluation :
5

Atticus and Breanna were the kindest and most thoughtful CSRs anyone could ask for. You should seriously consider making them CEOs - I'm not kidding - they were awesome

ALAN S. 
Évaluation :
3

Truck was hard running went through gas like nothing and it was cleaner when we returned it than when we got it.

Jeff A. 
Évaluation :
1

The associate was rude when I called asking for assistance. I scheduled a mobile pickup Uhaul for 9am. When I arrived at 9:30am the app directed me to call the store because a Uhaul was not assigned to me. The associate who answered explained they did not check in the Uhaul from yesterday because they came to work late because her child's daycare was closed. They told me I would need to wait 20 minutes. I am a very empathetic and patient person so if the associate would have explained this nicely and apologized for the inconvenience I would not be writing a negative comment. However, the associate made me sound like the inconvenience, did not apologize and was overall unpleasant. The mobile pickup option is suppose to make the process easier but in my experience Uhaul a mobile pickup wasn't helpful at all. Instructions and information was poor and my time was wasted. 0/10 customer service experience. Wouldn't recommend and will not be choosing Uhaul again.

Justine I. 
Évaluation :
3

On my receipt it shows a rental pick up time of 7/26/22 at 12pm, and a rental return date of 7/28/22 at 11:59am. I returned the vehicle to a parked location and returned the vehicle keys to the worker at 9:05am give or take a couple minutes. It's not my fault they waited until after 12pm to receive it back in and I don't appreciate the inaccuracy

Christopher S. 
Évaluation :
5

Woman behind the counter was very friendly and helpful

Joseph L. 
Évaluation :
1

You need to treat your customers with respect. At the end of the day what you need to remember is there are many other companies I can use to rent a truck from for my moving needs. You need to humble yourself and remember that it is paying customers such as myself, who ensure companies like U-Haul stay in business. I have many options and U-Haul is not the only moving company out there. This is the last time I will use your company and I will never recommend for anyone to use Access Cornerstone II in East Stroudsburg. Your representatives at the front desk were incredibly rude and lied to me saying a truck was down for repair when it wasn't and this was confirmed by customer care. Your reps refused to change my truck when the truck was incredibly filthy, stunk like s***, and the cup holder was broken.. but don't worry, I will be sure to include my horrific experience here on my google review.

Jonathan A. 
Évaluation :
5

I was beyond mad by the time I turned in the truck. That entire staff at the drop off location, restored my faith in U-Haul. They were very helpful and steered me to the right people to resolve my disastrous trip issues. They were very professional and informative. They deserve some kind of recognition from the company. Their professionalism was on point.

Hallinston R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Eric C. 
Évaluation :
5

Rien

Douglas K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ireneusz K. 
Évaluation :
4

I was very happy with the rental I made I was taking care of probably and professionally. I had an issue with my card being credited back some money due to an estimated usage but I will call them about this. Overall I will give them four stars.

MICHAEL B. 
Évaluation :
4

The young lady who assisted me was very patient, knowledgeable and kind. The equipment she was working on was so slow that is why I did not grade the site an excellent.

SHERESE W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marie L. 
Évaluation :
4

The web interface needs work. It took me over an hour to return the vehicle. And when I finally got through, I got an error message saying the process didn't complete properly. Very Bad experience.

Kevin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Z. 
Évaluation :
1

Drop off info wasn't clear. I was charged $121 for fuel charge. I called and they corrected, should not have happened

David P. 
Évaluation :
2

Also miles were off

Glenn M. 
Évaluation :
5

I would like for their check-is to be done a little more efficiently. I wouldn't really blame them, it more how their system works.

MARISOL V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIM M. 
Évaluation :
5

This location saved me. As I had reserved through Penske and operation never opened up. Quickly Uhaul gave wonderful service, great rates, and the day was saved.

RICHARD C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bobbie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lydia M. 
Évaluation :
5

Truck smelled of smoke but rest of experience was great!

Lisa P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lola S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIDNEY C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PERCY C. 
Évaluation :
1

Be attentive to the distance you send us to travel to pick up equipment. It severely impacted the time we head to move our items!!! We were moved all night! Terrible customer service as well. Very rude and the locations were in accommodating and rude. I have used uhaul many times before, if this were my first experience I would never use uhaul again!!!

REEHANA P. 
Évaluation :
5

The uhaul app sucks

Jacob G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DENIS D. 
Évaluation :
5

Nothing everything was perfect

RICHARD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica O. 
Évaluation :
5

Because everything went well in my case l don't have an improvement opinion

Dalton W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMARA D. 
Évaluation :
5

N.D.

DANELLE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joyce B. 
Évaluation :
3

The u-haul website was not working when trying to check in and pick up the vehicle, and the wait time for customer service on the phone was over an hour long. We cut over 30 minutes into our rental time for something that was not our fault, as part of the website was malfunctioning â€" however, it eventually resolved itself. Otherwise, everything was fine. Please make an easier way/separate phone line to call when having issues with picking up online rentals!

Andrew G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Percy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean C. 
Évaluation :
2

Give me the correct location so I'm not driving place to place

Brandon M. 
Non les évaluations ont été soumises pour cet établissement.

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