Évaluations des clients Access Cornerstone II

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Access Cornerstone II

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James R. le

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Le client n'a pas laissé de commentaire.

Anthony K. le

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Jennifer was very friendly and accommodating. Will go back to this location because of her

Michael D. le

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Le client n'a pas laissé de commentaire.

NOEL N. le

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Le client n'a pas laissé de commentaire.

Roque C. le

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Ally was so kind and informative. I’ll only rent from her from now on.

SANDRA G. le

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NO REFLECTION ON THE INDIVIDUAL PICK UP LOCATION but corporate governed practice lacks GREATLY!!!! A specific requested Vehicle, pick-up time and pick-up location should be able to be confirmed and LOCKED in with a credit card if needed at the time of the initial phone call!!!!!! This "preferred" specifics clause as to time, vehicle and or pick-up/delivery location is utterly RIDICULOUS!!!!!

Matthew C. le

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Don't change a thing. Process was simple, people were friendly, truck was clean and reliable. Perfect!

Patrick H. le

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Booked U-Haul online for 7am 24/7 share. Arrived at 7am and app stated I must now come back at 9am when facility opens to get the key. Came back at 9am and the staff member had to get my key out of the lock box and didn’t understand why the process didn’t work correctly. Unnecessary 2 hour delay... again...

Reina G. le

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Le client n'a pas laissé de commentaire.

delilah r. le

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Le client n'a pas laissé de commentaire.

JAMES T. le

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I went to Steele's Hardware in Tannersville, Pa, to rent the auto transport trailer 1 week before I needed it. They said it would be there when I wanted it. When I didn't hear from anyone I went to check and was told the rental was moved to Access Cornerstone.24 miles from my home. There was a transport located 12 miles away but I was not told about that one. I feel that it should have been sent to Tannersville or the one closer to my home.

JIM B. le

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Le client n'a pas laissé de commentaire.

jim l. le

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Le client n'a pas laissé de commentaire.

David S. le

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Le client n'a pas laissé de commentaire.

Edward B. le

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I have no issues with the location, they provided the best service they could provide. The uhaul computer software needs work. Their mobile software and infrastructure software are on 2 different pages and after an hour of trying to add the safemove option to my rental with no success I decided to NOT take the rental. The vehicle had rock chips on the paint and only half had a previous claim sticker and the rest did not. I was not going to get stuck paying for rock chips i had nothing to do with seeing that some did have a claim stickers which was evidence to me that they will issue a claim for rock chips. The location was willing to walk around the truck to put stickers on the rest of the chips but it would of taken more time out of my reservation. So i decided to get the safe move insurance and as stated above after losing more time I cancelled the rental. The truck was clean and was in good shape so my issues are not with the location at all but with UHaul itself.

Edith S. le

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Excellent

Armando S. le

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set better expectations for the mobile pickup process

Anthony C. le

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very professional- friendly-

Denny r. le

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Le client n'a pas laissé de commentaire.

milton j. le

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The lady in the front desk Sunday it’s so nice helpful a lot. I really appreciate

jonah l. le

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Le client n'a pas laissé de commentaire.

Thomas S. le

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Le client n'a pas laissé de commentaire.

joseph m. le

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Le client n'a pas laissé de commentaire.

eric l. le

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Le client n'a pas laissé de commentaire.

Donna L D. le

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They were very helpful and made my return of the truck easy

Margaret M. le

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Le client n'a pas laissé de commentaire.

PERCY C. le

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Le client n'a pas laissé de commentaire.

Lisette H. le

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Le client n'a pas laissé de commentaire.

. le

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Thank you very much!

Yaron H. le

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Easy check in and check out.

John R. le

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Le client n'a pas laissé de commentaire.

giovanni v. le

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They charged me a cleaning fee ever though when I brought the truck back cleaner then I got it and tried charging me for extra day over two hours witch wasn’t my fault when the store was actually opened an hour later then I picked it up plus I dropped it of a uhauls desired location witch was an hour from my home this is just greedy money hungry company and will not use or recommend this company to anyone

Gabriel L I. le

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Le client n'a pas laissé de commentaire.

KATHY ANN P. le

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Le client n'a pas laissé de commentaire.

Alberto M. le

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Le client n'a pas laissé de commentaire.

Jean S. le

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Le client n'a pas laissé de commentaire.

Roland H. le

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I cannot objectively comment as my experience with the location was just dropping off the vehicle after hours. I never dealt with staff there.

Anatoliy S. le

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Thank you very much - you are the best!!!

Lenard W. le

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Le client n'a pas laissé de commentaire.

Nelly G. le

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excellent, and good service

pearl m. le

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It was my first time using uhaul. I was very happy how easy it was, I will refer you to my friends. Thank you very much I will use uhaul in the near future.

Arthur Z. le

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Girl at counter was hot

YADHIRA D. le

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Le client n'a pas laissé de commentaire.

SHERI N. le

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The customer service representative was very nice and friendly and explained everything fully.

Wesley D. le

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One tire had only 20 PSI. Safety chain had a very thin link, would not have held in an emergency. Both items were very dangerous.

John K. le

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Again, awesome professionals with a great customer service attitude.

Joseph Y. le

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The trailer I needed was not available even after pre-ordering and I had to pay twice the price for it.

Anthony H. le

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It was closed so i didnt speak to or see anyone but its a convenient location and seems good. Also if it dosen't open till 9am why would my drop off time be by 8am? It seems lile a un necessary inconvenience. (Especially for 300$)

jim l. le

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Le client n'a pas laissé de commentaire.

Robin S. le

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The workers were a little rude and it seemed that the brakes were starting to give out. However, I arrived a few minutes late because it wasn't my preferred location and the reservation was 2 hours earlier than I wanted, but I was still allowed to pick up the truck.

Ivan N. le

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Le client n'a pas laissé de commentaire.

COSTAS E. le

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Not with this location but your website, trying to locate the trailer I needed sucked

ROBERT H. le

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Derrick was awesome. Polite and helpful. Excellant employee

George S. le

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Very friendly an helpfull

Debroah C. le

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Le client n'a pas laissé de commentaire.

INGRID H. le

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Good experience. I received a text message with location address and phone number. I was able to stay in contact with personnel as I arrived late to pick up truck.

Liam W. le

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Everything about the equipment was great. But watch what you are getting charged for!

Nicole W. le

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You can get the people not to overcharge a fill up fee for the same amount of gas I got at pickup. Tell them to stop ripping people off

donna b. le

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Your small trucks need ramps too. Was horrible trying to lift furniture up into the truck

antonia w. le

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Le client n'a pas laissé de commentaire.

basimah h. le

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Le client n'a pas laissé de commentaire.

Jose R R. le

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Everything was handled quickly and effortlessly thank you

RAUL S. le

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I DROVE FROM NY AND THE LADY FIRST TELLS ME NO BATHROOM AND THEN ANOTHER LADY SAYS I LET YOU USE IT VERY BAD COSTUMER SERVICE

linda b. le

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Le client n'a pas laissé de commentaire.

Stacy H. le

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Le client n'a pas laissé de commentaire.

Miguel O. le

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Nothing everything was great

Xydemor P. le

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Le client n'a pas laissé de commentaire.

Steven T. le

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Parking trailer a nightmare at this location

KRISTOF S. le

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Smooth and easy moving

PERCY C. le

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Le client n'a pas laissé de commentaire.

Joanne S. le

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Le client n'a pas laissé de commentaire.

Rae J. le

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I reserved a uhaul truck at this location for 5 days starting 8/15 and I was given the initial total of 149.00 without mileage. Things didn’t work out as planned with my move along with not having assistance to load and unload the truck and things were pushed back for two additional days. My limit for mileage was 80 and I drove only 50 miles. My card was charged over 400 dollars . And when I asked for a reason the uhaul workers explained they charged me for an additional day, despite me explaining my difficulties with the move. Moving costs enough money and I have about 5 charges on my account from uhaul for 1 rental. There was no compassion shown at this location and I would not recommend anyone to rent from there. To many shady fees.

rudolph g. le

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Le client n'a pas laissé de commentaire.

COSTAS E. le

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I understand that the trailers are light, but where I parked the trailer, I had a little trouble lifting the tongue off my hitch. A trailer jack would be great.

ANATOLIY K. le

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great service!!!

john c. le

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again very helpful and took care of everything.

DAVID P. le

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Le client n'a pas laissé de commentaire.

kevin m. le

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Everyone was polite, courteous and helpful. Maybe provide a complimentry cup of coffee? That would be great!

ERIC H. le

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Le client n'a pas laissé de commentaire.

STACEY P. le

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Le client n'a pas laissé de commentaire.

JOHN S. le

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Le client n'a pas laissé de commentaire.

ron m. le

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The customer service was great and the cashier was very informative and professional. Best experience in a u haul store.

Tara H. le

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Le client n'a pas laissé de commentaire.

Washington C. le

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Le client n'a pas laissé de commentaire.

Richard P. le

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Le client n'a pas laissé de commentaire.

Gene S. le

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Le client n'a pas laissé de commentaire.

Paul K. le

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Le client n'a pas laissé de commentaire.

fernando r. le

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Once you register your account the return proscess is simple. I returned the equipment on sunday when no one was there. Please with the service. Will use this location again.

Austin I. le

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Service was awesome. Brianna who helped me was polite, knowledgeable and courteous. Very pleasant experience, will definitely recommend and/or use this location again

Robert M. le

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Le client n'a pas laissé de commentaire.

THOMAS M. le

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Wasted the day and wasted money on helpers to move because when I arrived to pick up the truck none of the support products that I ordered online were available making the rental package a waste. We cancelled the rental which caused all kinds of issues and costs for us having to cancelled a scheduled day of moving. If uhaul doesn't contact me at 570.369.6141 to make this right.....I will be posting negative feedback and online criticisms on every rental site

Daniel K. le

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Brake light on trailer didn't work

John H. le

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Le client n'a pas laissé de commentaire.

WILLIAM C. le

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Le client n'a pas laissé de commentaire.

RYAN S. le

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There was no problem with drop off.

oscar r. le

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The staff at the location I rented from was without a doubt the friendliest , most professional group I ever dealt with . Greeted upon entry with a smile . Staff had me in a well maintained and very clean truck within minutes . Was dealt with in the same manner upon return . Hands down my best experience with uhaul . It’s that exact professional, curtious type of staff that will make for a better way of life . Awesome crew ! Thank you !

JERRY C. le

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First of all the people at the 800 customer service need to be taught how to use the system. I requested a 5x10 or 6x12 cargo trailer and i was told there were none available in my search area. when i got to the sight listed here, prepared to rent a truck, the very nice, very helpful, gentleman behind the counter said the there were 3 cargo trailers at their site. which i ended up renting. while there i rented a dolly and bought a box and a tie down strap. the gentleman asked if i needed blankets, thankfully because i forgot, and i got a bag of 6 blankets, but was never told they needed to be returned so i thought i was buying them when i returned the trailer, i was asked about the blankets, which, to my surprise, was only rented. prior to driving 40 mintues home and 40 minutes back to the store i called and asked if i could save myself a trip and just purchase the blankets, which i was told no. unfortunately, when i returned home i found and returned 4 blankets, i did not realize there were six and couldnt find 2 blankets (they were later found wrapped around plates and glassware in a box). when i return to the store with the 4 blankets i was then charged $20 for 2. I would have spent $60 for all 6 to save myself the trip during a very hectic day, as well as owned 6 nice moving blankets if the lady didn't lie to me answering, "no", to my original request. therefore, that woman needs more training or needs to stop misinforming the customers.

Monet F. le

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Quick and efficient service

OLEG B. le

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Le client n'a pas laissé de commentaire.

joshua c. le

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Le client n'a pas laissé de commentaire.