Évaluations des clients Access Cornerstone II

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Access Cornerstone II

Cote générale :

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John C.
Évaluation :

Workers not wearing masks until I entered store and one was eating. She did not wash hands before handling credit card or signing contract

PETER T.
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Communicate with your costumers

John G.
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I rented a truck total bill was,$67. I drove a mile home . My neighbor decided not ro use the truck. Immediately i took it back driving 1 more mile. I was told that i drove 4 miles. This was totally false. Refused to full or partial refund. Made excuses. I literally threw away $67. In 15 minutes .what a waste of hard earned money SMH uhaul could careless. Becareful when renting !! Leave the truck drive car back to perhaps double check. Once you drive on the street it's a Rap !!!! SMH other locations maybe a better place to.rent ! "Warning !!!!!👎🏿👎🏿👎🏿

Rafael M.
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The drivers cab was dirty and had a bad odor. I reported it as soon as picked up the U-Haul. I needed to move that day so I had no choice but to take the rental. I was also disappointed that the location I wanted to rent from did not have my rental which I reserved a week in advance. So I had to travel an extra 42 miles round trip to a different location. I feel I've should have received the different in mileage from the location which I wanted to rent from to the location I actually rented from. That would've been about 32 miles.

Lourene E.
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Le client n'a pas laissé de commentaire.

Serge S.
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Le client n'a pas laissé de commentaire.

jose P.
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Not impressed with my rental. The console at the center of the truck had crumbs on it as well as dried liquid stains. It was obvious that the truck was not cleaned prior to my pickup. This location needs to work on keeping the trucks clean. Due to time constraints, I did not report the debris and because of it I was charged a $25.00 cleaning fee. In addition, I reached out to customer service via email as instructed on their website , and I have not received a response.

Raymond L.
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Le client n'a pas laissé de commentaire.

Osvaldo R.
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Le client n'a pas laissé de commentaire.

Sonia A.
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Le client n'a pas laissé de commentaire.

Lourene E.
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Le client n'a pas laissé de commentaire.

Krystina D.
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The person who opened the store opened up late.

Matthew D.
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Actually leave the key in the box where it's supposed to be.

Brian L.
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Le client n'a pas laissé de commentaire.

Anthony F.
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Le client n'a pas laissé de commentaire.

Mary M.
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Le client n'a pas laissé de commentaire.

Cristina G.
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Le client n'a pas laissé de commentaire.

James N.
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Nothing the two young ladies that were there was extremely helpful and pleasant

Lisa W.
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Le client n'a pas laissé de commentaire.

Christopher P.
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Le client n'a pas laissé de commentaire.

PHILIP B.
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Le client n'a pas laissé de commentaire.

DANIEL D.
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Le client n'a pas laissé de commentaire.

janet K.
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Nothing

Tiffanie R.
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That particular truck has issues Needs wheel alignment badly Didn't feel good driving it As I drove something about a track said needed service At first I thought it was the roads but then on the highway same issues. I don't fault the facility at all however that equipment needs immediate service Thanks

Shaun W.
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Le client n'a pas laissé de commentaire.

Joseph D.
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Easy transaction from start to finish.

James I.
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Le client n'a pas laissé de commentaire.

Juan G.
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Le client n'a pas laissé de commentaire.

MICHAEL M.
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I paid for a dolly but there wasn't one in there

Gaspar D.
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Le client n'a pas laissé de commentaire.

Edward D.
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Le client n'a pas laissé de commentaire.

Stuart S.
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Awesome staff.

Peter A.
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I don't understand why would you charge me 0.69 cents per mile, I drove 91 miles, but if I would have gone over a 100 miles, the charge drops to 0.39 cents per mile. seems unfair 27.30 $ difference.

Jose M.
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Le client n'a pas laissé de commentaire.

George C.
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Le client n'a pas laissé de commentaire.

Christina C.
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Tell the person who kicked me and my 17 year old daughter out of the store for not wearing masks to read Governer Tom Wolf's order. We both have breathing conditions and are exempt from the mask requirement as per Wolf himself. The employee literally told us to leave even though we stated we have breathing conditions as Wolf stated to do. I had to go find a mask, and had to take my inhaler twice While I was in there waiting and was struggling to breathe while your employee took his time getting my rental. He was rude, ignorant, and broke the law. He spoke very rudely to me and I am appalled at his ignorance and lack of factual knowledge of the order. I will not be returning for any rentals in the future. Please make sure your employees are CLEAR ON THE ORDERS OF THE GOVERNING BODIES. He obviously was not. I am furious. And also, he had cameras with big monitors for all to see. So if you want proof, you could obtain it.

Joe R.
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Le client n'a pas laissé de commentaire.

Evan G.
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Le client n'a pas laissé de commentaire.

Donald M.
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I reserved a 20' truck got a 26 which I did not want had to wait while employee was on phone helping other customers reservation for 9 did not get paperwork till 930 now recieved a bigger unit then I wanted returned 24 hrs early and get charged for extra miles. Charged for 26ft should have been charged for 20ft will be calling to register a complaint.

Jack M.
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Le client n'a pas laissé de commentaire.

Zakariya S.
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I was overcharged.

Brenda M.
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Charge too much for two hours never again and never refer a friend,family or dog to this company.

Jose M.
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Le client n'a pas laissé de commentaire.

Patricia M.
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Le client n'a pas laissé de commentaire.

Mikhail V.
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Le client n'a pas laissé de commentaire.

Eric C.
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Helpful workers guided me through the online check out and everything went quick and smooth.

Jamie Y.
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The remote identity & driver's license verification took longer than expected, but all the instructions were clear and easy to follow.

Richard B.
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All good Brianna is nice and very professional

Noel N.
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Le client n'a pas laissé de commentaire.

Charles B.
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Le client n'a pas laissé de commentaire.

Patricia M.
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So happy they were still open during the pandemic, as I desparately needed their services. Super nice and helpful.

Gloryann T.
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Le client n'a pas laissé de commentaire.

PAUL H.
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Le client n'a pas laissé de commentaire.

Terence G.
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Le client n'a pas laissé de commentaire.

CHARLENE S.
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Very quick visit. Called ahead to let them know we were coming and the guy can out to help us remove the trailer. The location is difficult to find because the store is so small and the sign is so cluttered.

Joseph O.
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The straight truck I rented. The speedometer was not registering. I didn't notice it until I returned it. I told the girl a estimation mileage of 40 miles. And I only did 20 miles. So she didn't believe and still charge me the 40 miles.

Antonious S.
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Le client n'a pas laissé de commentaire.

ronald K.
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Nothing they are on point at this location

Charles G.
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Le client n'a pas laissé de commentaire.

Azeem S.
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Broken passenger wiper, gas cap sign on dash, misfire engine, suspension not working

Frank B.
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The representative and the location was very helpful and pleasant even though I was a bit annoyed. I had booked online thinking I was using one location but when I showed up there they had no reservation for me. After checking my confirmation, I realized the pickup location was changed from the one I thought I selected. I don't recall anytime during the registration process where it said there was a change and unfortunately I didn't look closely at the confirmation until it was too late. I can't say if I selected something incorrectly or if the website redirected the location to someplace that had the equipment I requested but I'll have to pay closer attention next time.

Seth R.
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Same thing for disconnecting trailer leg would help. Plus your product would be safer to avoid feet getting crushed.

Onofrio L.
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Le client n'a pas laissé de commentaire.

Robert S.
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I was told over phone on price and when ,I rented trailer it was twice the rate!!! Then when ,I dropped it off the paper work was wrong.

Sadie T.
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Given it's winter, it'll be best to give the truck rentals a snow cleaner for the windshield to prevent issues if ice were the form after a storm.

Mark P.
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Not for this location, but for U Haul in general. I reserved a 26 ft truck 1-2 weeks before I needed it. The day before my reservation date uhaul told me the truck was available at a different location...over 1 hr away! I had to settle for a smaller truck that resulted in needing to take multiple trips and the need to keep the truck an extra day. All of this was $$$ from MY pocket without any consideration from UHaul. When I move again in several months I will find a more customer friendly company. No more UHaul!

Rachel A.
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Le client n'a pas laissé de commentaire.

henretta G.
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Le client n'a pas laissé de commentaire.

GARY P.
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Le client n'a pas laissé de commentaire.

Nakera S.
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The vehicle had transmission issues.

Peter P.
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Excellent customer service by gentleman who helped me. Was very professional and assisted with rental in a timely fashion. Will be back again and will refer people to this location.

KEVIN B.
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Everything went according to plan.

Derek D.
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Le client n'a pas laissé de commentaire.

Carmen T.
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I can't think of anything to improve it. Your staff was pleasant and very accommodating, I was to return it Tues. 9/17/2019 but was able to return it the same day before 3:00pm. The person at the return place was very nice as well. I would highly recommend. Thank you.

Thomas A.
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Le client n'a pas laissé de commentaire.

Keisha L.
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This is the 2nd consecutive time I rented a truck from this location and the truck was filthy: urine and all other types of smells.

William L.
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Le client n'a pas laissé de commentaire.

STEPHANIE O.
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dont add services to reservations that was declined

Melchizedek A.
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Breanna and Alison were very attentive and answered all my question wile offering good advice.

Terry S.
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The gentleman was very helpful. He helped connect it to our car. We original picked a location near us and found out the day before we had to drive 45 min. In the opposite directions because the tow dolley wasn't at our location. It put us behind 1 1/2 hours. There was one bald tire.

PAUL V.
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Le client n'a pas laissé de commentaire.

Sandra B.
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Nothing; good as is

Kevin B.
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Le client n'a pas laissé de commentaire.

James M.
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Le client n'a pas laissé de commentaire.

ROBERT M.
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The trailer had a Musty smell to it. I would recommend a cleaner every once and a while. Other wise, all was good!

Dolly B.
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The unit was very clean but the transmission was rough. We were affraid it was going to give out on us during the ride.

juanna O.
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Le client n'a pas laissé de commentaire.

Chasity G.
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The location was closed when I dropped off

David P.
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Be more upfront with the extra chargers and I returned the truck when it was closed I went to the website and it was hard to continue to process the returned I took the pictures of the mileage ,gas and there date and the truck But was not able to finish the process The 29.95 plus mileage ,taxes $140. Plus ?

Shauntay H.
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Le client n'a pas laissé de commentaire.

Caroline D.
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Le client n'a pas laissé de commentaire.

niall M.
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Le client n'a pas laissé de commentaire.

Roger F.
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Le client n'a pas laissé de commentaire.

BRIAN E.
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It was painless

James R.
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Le client n'a pas laissé de commentaire.

Anthony K.
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Jennifer was very friendly and accommodating. Will go back to this location because of her

Michael D.
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Le client n'a pas laissé de commentaire.

NOEL N.
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Le client n'a pas laissé de commentaire.

Roque C.
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Ally was so kind and informative. I'll only rent from her from now on.

SANDRA G.
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NO REFLECTION ON THE INDIVIDUAL PICK UP LOCATION but corporate governed practice lacks GREATLY!!!! A specific requested Vehicle, pick-up time and pick-up location should be able to be confirmed and LOCKED in with a credit card if needed at the time of the initial phone call!!!!!! This "preferred" specifics clause as to time, vehicle and or pick-up/delivery location is utterly RIDICULOUS!!!!!

Non reviews have been submitted for this location.

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