Customer Reviews for Access Self Storage Clifton
(U-Haul Neighborhood Dealer)

115 évaluations

196 Piaget Ave   Clifton, NJ 07011

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 7h pm
  • Sam : 9h am à 5h pm
  • Dim : 10h am à 4h pm

Services dans cet établissement :

Pour nous contacter

196 Piaget Ave
Clifton, NJ 07011

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 7h pm
  • Sam : 9h am à 5h pm
  • Dim : 10h am à 4h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Invest in full electric vehicles.

Jeffry F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Islam E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herbert M. 
Évaluation :
5

Every thing was ok. There was an issue and was resolved in a timely manner.

AMGAD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guarang D. 
Évaluation :
3

When I arrived at the scheduled pickup time, the office was locked and no one was visible inside. After waiting a while I called their number and the agent sent a message to them. Soon after, a person appeared and checked me out without issue. I was in a tight schedule and this didn't help. Office should have been open or at least a doorbell or some other way of reaching the attendant.

Herbert P. 
Évaluation :
5

The staff member was very professional, patient and he answered all questions. What you can improve is the amount you charge for milage($1,99) is ridiculous especially given the high inflation living we are in, this is truly a negative turn off if you want more customers to rent and for the amount I paid, I should have gotten a dolly/hand truck with my rental. In the past, when I rented trucks from Uhaul, it came with one dolly and one hand truck, it was annotated on the contract agreement with the customer and had to be returned with all equipment if not you were charged period, now you are nickel and diving the customers.

Edualdo F. 
Évaluation :
5

Everything went great thanks to excellent customer service provided by staff at location

Luis G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Romualdo C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandi W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurian P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ammar J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAFAEL D. 
Évaluation :
5

Excellent 

Fritz P. 
Évaluation :
5

Que tengan personal bilingue

Ruben S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CESAR M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jace W. 
Évaluation :
5

Mirror on passenger side of truck I rented could not be adjusted properly for me to see. Was looking at side of truck, not along side. Other than that everything was above average.

Brian C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas E. 
Évaluation :
5

good experience.

BRAHIM A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOHAMMED A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

IVAN M. 
Évaluation :
5

Elvis and the young lady was very helpful

GARY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zadkiel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cafer Can K. 
Évaluation :
3

Let customer park in parking lot not find side street parking

AMIR A. 
Évaluation :
3

This location does not have any parking. You have to park on the street. Drivers side floor was dirty with mud. Did not go over the operating of the trucks operating system.

EUGENE O. 
Évaluation :
5

The best thing for me was that the equipment I rented was in perfect condition for the job

JOSE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN A. 
Évaluation :
1

The track was filthy during a pandemic to have a track given to another client without cleaning is unaceptable. I had used this location multiple times before but this will be the last.

Jessenia R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Haley P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEJANDRO Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEONARDO R. 
Évaluation :
5

The employees were very nice.

GRISELDA L. 
Évaluation :
3

Mobile check in not reliable. Not back up method if there is an issue and facility is closed.

SAMANTHA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard L. 
Évaluation :
5

Very friendly staff. Clean inside and outside.

ZAKIA B. 
Évaluation :
5

Very courteous and speedy service! I will use this location again! Merci

SERVET T. 
Évaluation :
5

Excellent service à la clientèle

Lewis C. 
Évaluation :
5

No obtuve problema con nada, solo que la aplicación es un poco lenta. Pero el servicio fue excelente 

Natanael A. 
Évaluation :
1

This was the most ridiculous and inconvenient method of picking up a uhaul. The uhaul website is awful, took forever to process, the truck was dirty, and there was no way of getting any help to complete the process. Awful experience. I would never suggest anyone use uhaul.

Victoria S. 
Évaluation :
5

Easy drop off no hassles, in and out in less then a minute

Scott A. 
Évaluation :
5

They were very good

THOMAS J. 
Évaluation :
3

App sucks. Make verification faster. Shouldn't take hour to verify.

Nahid A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD L. 
Évaluation :
5

I really appreciated their flexibility when I was unable to return the truck when I said I would

Robert L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAMILLE S. 
Évaluation :
5

Elvis was a big help. Knowledgeable and made the process very easy.

Thomas W. 
Évaluation :
2

Placed was supposed to be opened at 9am but person at store didn't show up until after 9:30. Store employee rushed the process, was answering other customer questions while processing my transaction, asked redundant questions and then realized I already gave the answer (likely due to being distracted by the other customers) and the truck only had 3/4th tank of gas, not 7/8ths per Uhaul standard

RYAN A. 
Évaluation :
5

The online checkin process is very lengthy and my phone was having trouble connecting to the site to complete- a lot of buffering. The agent inside was able to help me complete my pick up

Gayle M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBARO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISANDRO P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNFREDERICK B. 
Évaluation :
5

The puerto Rican lady was great

DANIEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYNNAE R. 
Évaluation :
5

I happen to be running late to pick up the trailer on Friday evening and also not realizing it is a holiday weekend. The two you young ladies not only waited but was amazingly courteous, professional and treated me with such warmth and care, I was truly amazed. They are truly a great asset for your business. Certainly will use and recommend this location to everyone I know. That impressed.

JOHN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAROLD L. 
Évaluation :
5

The lady at this location was super helpful and kind. I've never experienced this level of customer service at any other location. And it's very rarely seen in day to day interactions. I'll be moving more things in the coming days as we are slowly moving into our newly purchased home. I will definitely be back at this location for future rentals. It was smooth and pain free.

MANUEL G. 
Évaluation :
5

Super friendly and helpful! From pickup to drop off a great experience!

JOHN A. 
Évaluation :
1

they have attitude and very bad customer service i will never return to this location

Mohammad S. 
Évaluation :
2

I'm a regular paying customer, that location told me I could not park my car in the parking lot. At other locations the parking lot is used by the customers. Or at the very least I could have left my car where the U-Haul was parked. Finally I purchased boxes and they told me I could not return unused boxes. I use U-Haul many many many times per year. I will not give business to this place again. Two thumbs down.

MATTHEW G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wilson P. 
Évaluation :
5

I wish I was told about this $20 convenience fee for dropping off after hours! I didnt realize that Saturdays close time was 5:00 and not 7:00. I want that taken off my bill.

Gregory C. 
Évaluation :
5

They where very professional and classes, love the service. Only one concern I which it was a little clearer that I could get a one way rental...

CLINTON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS G. 
Évaluation :
1

Phone app was terrible.

GEORGE G. 
Évaluation :
5

Very professional and friendly

SERGIE A. 
Évaluation :
4

The van was buried under snow. It took way too long for me to dig the van out of the snow and that shouldn't have happened. It was self service but way beyond what I should be doing to get the van.

John L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LESANDRA R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sheldon H. 
Évaluation :
5

Ashley was a massive help for me. I've never done a no contact drop off and she walked me through step by step on what to do. She even taught me how to unhook the trailer. Very good employee and she should be at least managing people. If she's not doing that already then UHAUL should rethink their strategy. Wonderful experience. Merci.

DAKOTAH H. 
Évaluation :
5

I cannot suggest anything. The whole experience was as smooth as can be

Roberto C. 
Évaluation :
5

Keep up the good work

Safinaz M. 
Évaluation :
5

Understand the charge if it's 19,99 how it being 54 . Also you need have option to use cash

DOROTHEA B. 
Évaluation :
5

Ashley D. was awesome. It was an easy pick up, truck was clean. Excellent customer service.

Jairus M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alejandro G. 
Évaluation :
5

The RR tire was under pressure, the attendant didn't care and just told us to go out air in it, which we did and the alert was still lighted. When i arrived for my 10 am pick up attendant wasn't around, i had to call and get him paged. When i returned at my 2pm time attendant wasn't ready, i called and the rep informed me about the drop off (this could have been explained when i picked up)

Jatona D. 
Évaluation :
5

The young lady at the access storage unit was extremely helpful.

Roland M. 
Évaluation :
5

The best part was the customer service it was great easy and fast

karem M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VIDAL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marta S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

zhou L. 
Évaluation :
1

I believe this site was a 3rd party site for UHAUL, Pick up at Access Self Storage, Ashley Duarte was at the counter and absolutely POOR customer service, very rude and clueless on UHAUL equipments. I specifically reserved a furniture dolly NOT a appliance dolly, Ashley claims its the SAME, NO its not I told her I'm moving everything myself I need a furniture dolly! she claims we are just a 3rd party site UHAUL should take responsibility for it NOT them. I have to park my personal car on the street because Ashley refused to let me park at the Access self storage lot, she claims this is only for customer NOT for UHAUL, I ask am I not a customer she replied "NO not for uhaul , we are just 3rd party." When I drop off the truck, I simply ask her for the receipt and if I can pay cash, she replied "NO paper receipt only email and we DO NOT take CASH." since when business do not print out receipt or take cash payment, there are NO warning signs in the office stating NO CASH and receipt is ONLY thru email.

Andrew C. 
Évaluation :
5

The staff was friendly and responsive. I'd use them again.

CHRISTINE A. 
Évaluation :
5

Great service and friendly service. Ashley treat it me very nice and she is very knowledgeable on rentals. I will continue to use this location and recommend my friends to this location because of the ser ice she provided. Thank you Ashley

Daniel N. 
Évaluation :
5

Yes great service

David P. 
Évaluation :
3

The truck they gave me had two tires with low air pressure. the dashboard message was on. I told the Mananger about it and he told me to go and find a air pump somewhere and put air into the tires. Nice way to rent out a vehicle = SARCASM.

Nicholas A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Galina M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Omayra O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eray T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELAINE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FLORENTIN A. 
Évaluation :
5

The employee (Ashley) was very knowledgeable, professional and demonstrated leadership qualities. It was a pleasure doing business at this location.

MARK D. 
Non les évaluations ont été soumises pour cet établissement.

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