They charged me for gas and the gas gage didn't change at all. I have pictures. What a rip off.
Lisa P
Customer Reviews for Access Self Storage Clifton
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Was just wondering how does it calculated since I was able to return it 1 day. I just ordrered it for 2 days just incase.
PIOTR BExcellent everything , great team members working both days I was there, they were professional friendly and knowledgeable to my needs
JOSEPH AThe gentleman that handled my rental was polite and pleasant and gave clear instructions on everything needed.
DAVID NThe staff was great - and the app made it very easy.
THEODORE E100 times better than renting through Home Depot. Excellent service, vehicle, experience.
Julio BCan't think of anything to add, the rep at the facility went over and beyond, very helpful, good service
CHRISTINE PThe team member onsite was so helpful and made this process seamless.
IIMANI MJoseph from this location was outstanding and extremely helpful. Will go out of my way to use this location again because of him.
JENNIFER LEverything was great.
JACE WTell your employees to be on time at work! Went there to pick up a vehicle at 10 am which is also store opening time. Somebody walked in at 10.17. I chose that pick up time for a reason.
Dogukan TCheck in and check out was easy and quick! Everything went smoothly. Would definitely use this company again!
ANTHONY MThe rental pickup was quick and smooth with no issues. Mr. Morrone was friendly, professional, and very helpful throughout the process. Great customer service-really appreciated his attention and positive attitude. Merci encore!
MAHER KI think nothing because everything is very good
RICARDO Ppricy and not the best service
Rene OGreat price, excellent customer services
EDUARDO QPick up was easy and vehicle was clean (and seemed almost brand new). I even forgot a personal item in the car and they were very accommodating in helping me recover it. Compared to other locations, I can't recommend Access Self Storage enough!
Kyle SCar steering wheel was so dirty
WISAM KMy experience with U-Haul at the Clifton location had its challenges at first, but overall, it turned out well. Initially, the process felt a bit unorganized, which made things confusing and gave me some doubts about how the rest of the rental would go. However, the customer service on the backend turned out to be very responsive and helpful. They assisted in clearing up any issues I had and really worked to make things right. The standout in my experience was the field manager, Justin, at the Clifton location. He was incredibly understanding and fair, taking time to listen to my concerns and make sure everything was resolved to my satisfaction. I truly appreciated his commitment to ensuring a positive customer experience. Despite the initial hiccups, I feel confident returning to this location for future rentals. Thanks to the dedicated support from both the customer service team and Justin, my faith in U-Haul has been restored!
ALEXANDRI KThank you for making it easy
TIFFANY KAnthony, at the location, was great. He was professional, friendly, and very helpful! I will certainly recommend this location to anyone that asks.
MATTHEW TCheck in through the App does not work.
Vishal SOverall good experience. A bit pricier than I'd like.
JOSPH MAll around, everything was great. Just alittle to pricey for me in the end.
EAU TEven I brought the truck clean this location charged cleaning fee for $25. They could not prove with the pictures of their statement that I brought the truck dirty. Please be aware that this Access Self Storage Clifton Uhaul puts FAKE charges on your bill
Tohir SGood condition and confort
Richard RThanks a lot
Kemal GThe self service option did not prove to be as convenient as I thought it would be. I ended up having to go in to the office location for assistance checking in because my verification could not be completed. The entire process took much longer than it would have if I had arranged for pick up at the office instead. The next time I need to rent a truck I'll utilize traditional pick-up and check in instead of the self service option.
Sonja TCreo que deben tener mas carritos de ruedas para montar las pertenencias para llevarlas adentro de las bodegas. I think they should put more carts with wheels to load the belongins to transport them to the warehouses.
Carlos Mfor some reason i experienced a issue using Uhaul app to pickup vehicle. issue was about GPS location . my phone location was on alltne time in settings and app permissions too. but when i use webrowser and logged in there everything when well with picking up vehicle.
Pawel BThe assistans Mr Anthony and Mr Joe, offer great service, they make everything easy for the custumers.
Carlos MIs to make sure that they give them a van with a good working door. To make it more easier for them to get in and out the door and to make sure when they get the van how to show them how the van work in the back part of the door of the van so that that their things don't fall out.because the one I got was not working very well and they didn't show me how the door works in the back. Thank you. Have a nice day. Bye!
Elizabeth VPersonnel were really nice and explained everything. No secret charges, everything was told you prior to renting. Easy drop off. Overall service 10/10. definitely recommend.
Melinda CVery good place they take care of the customer and you rent the truck quick and fast they not give you any hard time,👍
MOHAMMAD AVery good peaplo
WALTER EExcelente
PORFIRIO VVery friendly front desk and accommodating.
Conrad VTruck smelt like garbage when I first walked in and the car wasn’t as dependable as I thought it was going to be
Bilal AFriendly staff and help me with my need for a truck.
Robert PEverything was perfect, thank you.
Burak KNothing everything is good
ESTEBAN CEverything was perfect. Great service and the van was immaculate
Stacy GVery respectful person and helpful too.
ESTEBAN CPoor communication and bad management. Drop off instructions were not clear. We spend sometime to drop the vehicle. Customer service on the phone wasn't helpful at all. We got stuck in the premises and asked favor to people to get off. Management didn't dear to call us.
Izzettin SPlace was rude and did not correctly state what was laid out in the contract.
Ryan H