I was having trouble with the 24 truck share, the manager on duty was absolutely of no assistance, wasted an hour of my four hourrental time watching me download my lease only to say I have to call Uhaul customer service, which took another 30 min to be told I had to have the equipment back on time because he had booked another person right behind me
Demetria J
Customer Reviews for Access Self Storage DeSoto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The guy that works and lives on premises is rude with a bad attitude. He has also lied on numerous occasions regarding several things.
Tonia JNeed to show phone number to the physical address, not to be caught up in the automatic phone system choices.
Yolonda SCheaper prices
JOSHUA MCustomer service was not satisfactory
LaDyron JGreat experience. Super professional staff.
Stephanie WI found an Apple air tag in the truck and it was clearly intentionally hidden somewhere behind paneling inside the cab of the truck. I understand the need to track the trucks but this felt creepy and made me question the safety of using the truck. After discovering the air tag and using the Apple safety feature to play the sound, I went to return the truck early and the office was closed when the website and signs said they should have been open for another hour. It felt like they knew I found it and were trying to hide to avoid confrontation about it. Will not be renting here again
Ian WI don't think he knew what he was doing. He didn't relate to customers.
Joe JRude, racist, condescending, scammers. I was charged for two days on a one day rental.
Victor PVery smooth transaction!! The associate was friendly, knowledgeable and efficient! The location was clean and well maintained! My experience was perfect!
Semetra VRented an U-Haul pickup..easily obtained.. clean..few milage.. customer service is awesome
pamela lNO AND THANKS VERY MUCH!
Mae KGreat Customer service, quick and fast!!
KAREN JThere was a candy bar wrapper in the cup holder and there was a what appeared to be some type of check light illuminated on the display.
Joleann BThe man that helped me was kind and helpful. 10/10 would recommend.
Kimberly MVery professional and courteous
Reva JThe process of submitting a copy of my ID is not a smooth one. It took too long, it was too complicated and the employee had to submit my info. This was very frustrating and time consuming. Rethink, revisit this process.
RENEE CI was satisfied with everything.
Sandra WNot at this. However, I learned a lot about how you guys operate when it comes to billing. I have learned a lesson that won't happen again, ever. Thank You.
Minnie FThanks and thanks to Delilah keep up the good work from the keys family!
Mae KAucun
Gilbert FRonnell's customer service was amazing! He was very patient and efficient.
Devonia RNeed bigger sign for easier location detection. Difficult to find as uhaul sign was small
Sandra MI got charged an extra charge and did not have any idea what it was for! Christopher Mccullough 469-819-5084
Christopher MExcellent customer service problem solver attitude!
Jessica YYour service man had a very nasty and rude attitude. He show no friendly attitude at all. He displayed a very racist behavior with us and another couple came in they got angry with the way he spoke to them. So they said we're not doing business with this ass and they left. Had I not needed the truck that day I would have left as well. I'll never use that location again if he's there.
Cynthia SThe website interface is slow and ineffective. Not ro mention you are relying on customers to have and be willing to use their data to complete the transaction.
GARY EVery nice and patient staff.
Thomas GIt was very convenient. I am renting the storage there and at the same time I didn't have to go nowhere else to get a truck. It was good
MARCO HWindshield was dirty but customer service was Excellent
Patrick CS.O.
Corey CVery helpful easy transaction
SHERWYN RFollow my reservation don’t add stuff I didn’t choose when I made my reservation
Anisha Bs/o
Gerald AMy truck broke down and I was stranded for hours. I had to transfer all my items alone because my help had gone. The roadside assistance never closed the ticket and unsullied is still trying to charge me for extra days. Both trucks were received back same day. I should have been refunded for the entire trip.
SHALAUNDA HWe were overcharged via the locations mistake and then they refused to fix it saying we had to call uhaul. When I called uhaul I was on hold more than an hour both times and when a rep finally answered I was hung up on twice! Horrible experience!
Phillip FGreat couple that manage this location. I've rented storage and uhaul's before this arguably my best experience ever!!
DARREN Scouple who run the shop are friendly & helpful.
JOHN JI came in on 5th of July paid for a 4 hours rental out there reserving a truck for a 2 hours rental from, the advice of the sale rep who was at the counter at the time of pick up. I picked up the truck by 1:00PM and dropped it back of at 3:16PM no one was in the office if you pull your video footage and you'll see me and my husband outside your establishment with our iPhones videotaping us dropping off the vehicle the mileage to and from our destination was 15,5 miles both ways a total of 31 miles. I took pictures of my miles as well as the property when, I dropped the truck off on a full tank of gas just a I received it on fuel full as well as clean the by sweeping out the truck before returning it not as the way. I received it filthy dirty and I had to sweep the truck out before I could even use it. My question to this company why's Uhaul to this day trying to charge my card $3,98 and I didn't authorize my cards to be on file with a company that. I'm no longer doing business with that is against the law I paid my dues I returned the truck your customer service rep wasn't in the office you not gonna charge my card no two days later talking about some miles if any thing my card should've been charge the day of after I was contact by phone of a remaining balance anyone could have use this truck within that two day time span I have proof by bank statement that U-Haul try to charge my card not the date of but two days following after. I left this establishment and; I did not give anyone authorization to hold my card information on file. I have video and photos to prove I'm not crazy I just didn't leave the property I made sure I took pictures and document by video everything before I walked off the property.
Deardis CI returned the unit with the exact fuel level I picked it up with which was just below half full. While adding fuel I was watching the gauge as it fueled to ensure I returned it with the correct level. I was charged to cost for 2 gallons on my invoice. In the future your locations might need to take a photo of the gauge so the customer is not blindsided by the attendants assessment of the unit having "around" a half tank. Better yet rent the units with a full tank returned with a full tank.
VICTOR YReal nice ...Will rent again.
SHENA POn my paperwork from pickup it started call this number when dropping off No one picked up phone said you are going to be recorded than hangs up that was at 7:15 pm no where to park others trucks coming in was not a good experience
ETHEL VDon't strap them with charges they declined on-line, only to see that you make them a requirement at your location. Optional means just that and I think the practice to do otherwise maybe illegal and should be investigated.
Alberta FOne is offered to provide information to expedite checking out but if the information dosen’t get to the local office, then u haul only adds an inconvenience.
Michael LFair and reasonable cost, good experience
CHARLES HLeave business cards inside the truck
DELOICE FDoor on truck did not work. Had to return back to the store. Mileage from returning for them to fix it was still added in my total cost. I feel I should be refunded for this 15miles since it was not my fault the truck was messed up.
Charla ACustomer service at the U-Haul store was great!
Charles SEach location we had to go to was fine. It was the whole experience that was a disaster. We reserved a truck at one location 2 weeks prior to when we needed it. A couple of days before the day to pick up the truck. We received a call to pick up at an other location. When get there to the 2nd location they don't even have truck the size we had reserved. So we had to go to a third location to finally get the truck (keeping in mind we had people waiting all this that we were paying by the hr to help us) i get in the truck and it had 1/8 of a tank of gas. When I returned it the truck was returned with 1/2 of a tank of gas. Then they charged us for going 11 miles over what they had set. I didn't even know we had a limit. Everything that happened to us and even returning it with way more gas than when we got it and they have the audacity to suggest charging for mileage. It wasn't that much but it is the principle of the matter. We did exactly as we were supposed to and uhaul gave us the run around and we get charged.
ANGELA MJust keep doing what you're doing, conversation and a smile goes a long way...
DUNCAN MI am so upset I had to pay double what Is hould have since you didn't not have the vehicle I reserved.
Kyle TThe next time someone pay their money and you tell them to pick their vehicle up at a certain location please have the truck there and ready for p/u. I paid my money then had to drive to Desoto to get the truck which made my p/ u a hole nother hour later.No money back. For my inconvenience.
Sheryl bI signed up for mobile check in but when I arrived vehicle was parked behind a locked gate. Attendent did not bother to look up my reservation and told me to check another location. I had to call customer service and sit on hold for 10 minutes before he would even look it up. Then another 15 minutes for him to check it out to me. The vehicle only had 1/8 of gas and I returned it that same way. Only to be later charged a refueling service fee plus gas. I will never use this location or any UHaul again.
Danielle C