Great service, including an initial phone call from the location to confirm my reservation as I was running behind schedule.Keith C.
Customer Reviews for Access Self Storage
(U-Haul Neighborhood Dealer)
Pour nous contacter
Saddle Brook, NJ 07663
Services dans cet établissement :
- Mon–FriDe 9 h am à 6 h pm
- SamediDe 9 h am à 5 h pm
- DimancheDe 10 h am à 4 h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Le client n'a pas laissé de commentaire.Albert P.
Le client n'a pas laissé de commentaire.jordan C.
Equipment is too old and, even thou everything is working well, it seems like it will break at any second..Javier C.
While there ended up being a problem with the initial truck to be rented. The representative of the location. Did a great job taking care of the situation. Will definitely come back for either storage or to rent a truck. Have used the space rental site in the pastEdward A.
Van was in good conditions, but doors are hard to close.Javier C.
Le client n'a pas laissé de commentaire.Frank A.
Le client n'a pas laissé de commentaire.Kevin T.
The van that I received had the wrong starting mileage and fuel level which indicates that the prior check in was not done properly. This created issues for my rental and additional time that was needed to sort through the issue. All this could have been avoided. It has nothing to do with my rental.Jay L.
This is the only location we will use now. We tried another once, but had to come back here. The employees are so nice and helpful and also accommodating.Cara R.
Le client n'a pas laissé de commentaire.Anthony R.
Le client n'a pas laissé de commentaire.Guy P.
Everything went perfectly smooth with renting a 10 ft truck from Access Storage who also provides Uhaul trucks. Access employees were professional and friendly. Truck was clean and ready to go. AAA serviceSamantha L.
The young woman who took care of me was very sweet. She answered my questions and was very helpful. She was friendly and polite. Was a very good experience.jamie T.
Le client n'a pas laissé de commentaire.Brett P.
Le client n'a pas laissé de commentaire.Sammy B.
Returning it was difficult. Site kept timing out. Had to call customer service and was stuck on the phone for an hour to return the vehicle.Enes K.
Le client n'a pas laissé de commentaire.Nathaniel S.
Staff at Access Self Storage are very helpful and friendly. Truck was great and so was the price. MerciEdward B.
Nice people..fast serviceilia K.
truck was old. Uhaul should update these trucks more frequently for the price they charge.Andrew I.
Le client n'a pas laissé de commentaire.Vincent C.
Le client n'a pas laissé de commentaire.Juan C.
Perhaps my best Uhaul experience so far! Everyone was friendly, the truck was impeccably kept.Leigh D.
Rep at location was not very knowledgeableJerri M.
Le client n'a pas laissé de commentaire.Jacqueline L.
Le client n'a pas laissé de commentaire.Josue R.
Le client n'a pas laissé de commentaire.George A.
Clean, easy to find location and helpful staffChristopher M.
The woman at the front desk was very helpful and friendly. A pleasure to work with her.Steven E.
there is only one lady at reception, she is very courteous and polite but she is very busy, she has to look after all matters alone, when there are more customers she can not handle all customers same time, need more staffMUHAMMADW S.
Keep up the great work!!!todd L.
The guy behind the counter was friendly enough, but he explained nothing. I did not like the check in process with the web page on my phone. None of the photos worked and I had to ask what to do. I got a text to check the van back in via the web that I did not know about because nothing was explained to me. I didn't even notice the text until after I got home. The tire pressure sensor was on when I picked up the vehicle. Sub par experience.BRETT P.
The lady at front desk I think her name was Patria was amazing, friendly, and very knowledgeable you should be honored to have her under your employ I will always use this place to rent uhaultodd L.
Le client n'a pas laissé de commentaire.Theresa M.
Le client n'a pas laissé de commentaire.Alcangel P.
Le client n'a pas laissé de commentaire.GEORGEB R.
Le client n'a pas laissé de commentaire.Nicholas J.
Nothing â€¦ you guys did a great jobANEUDYS E.
noneJOSEPH F. B.
Returning a vehicle in the app does not work. When I upload a photo of the odometer/gas it gives an error to upload the photo again.SHAHBAZ S.
no commentJOSEPH B.
Very good experienceFRANCIS C.
Rain started pouring once I hit the road with a fully loaded U-Haul Truck. Some how the floor in the truck got wet and ruined my couch. Nothing was done to correct the issue.Michal Z.
they were efficient and the experience was very goodRobert B.
Le client n'a pas laissé de commentaire.ROLANDO O.
Le client n'a pas laissé de commentaire.RICHARD A.
Le client n'a pas laissé de commentaire.Jennifer D.
Lower mileage rate :DAmin S.
First time using Uhaul at this location. Very accommodating.TIMOTHY F.
When I went to pick up, they were not opened and when They got there I was told I possibly wouldn't be able to get a truck, I should have gotten a call from u haul to go elsewhere. They gave me a return. I was 3 hours late to return, I got a call from them saying they wanted to call before they reported the truck stolen, that was completely an unnecessary statement to say to a customer, especially someone who answers the phone,Denise G.
Le client n'a pas laissé de commentaire.DAVID M.
The truck was very dirty. The previous renter used the truck to haul items damaged from a flood. The back of the truck was filled with mud. The U-Haul employee just hit it with a broom quickly leaving a nice layer of dry dirt dust all inside the truck for me to move my furniture in. The front of the truck was also muddy with cigarette ashes in the cup holders. An overall unacceptable level of filth.SAMUEL P.
The same day when I pick up the truck I drop off the truck at the location Before I returned the truck I went to the gas station and I fell up the gas the same way they give it to me The next day I receive a statement for $59,4 for gas That location need to be reported that's a fraud They didn't even call me or try to contact me they just bill me with the amount of money Without my authorization I am very upset and mad about that that shouldn't happen like thatIyad S.
Great staff and experience....PETER M.
Le client n'a pas laissé de commentaire.ROBERT G.
Overall, truck was ready to go and pickup/drop off was quick. Employee was late opening the store though so we were 20-30 minutes behind schedule.MICHAEL H.
Uhaul should have more moving trucks available and not put in the fine print that it will change the customer pickup location depending on availability. That is very sneaky!MOHAMMED S.
I feel conflicted about how to review this experience. There was really nothing wrong with the equipment but I drove a total of 18 miles and got charged an additional $45 on top of the $20 rental fee. $10 in taxes and $36 for mileage. $36!!?!? For 18 miles?!?!!! That's double!!! Double the normal price. Ridiculous!!! It was 100 degrees out the day I rented that vehicle and almost just as hot when I returned it. Way to take advantage of your customers.AMANDA W.
Le client n'a pas laissé de commentaire.GLENN F.
The only problem I had was that my truck that I ordered wasn't there when I went to pick it up. I had to use a smaller van.VIVIAN R.
Le client n'a pas laissé de commentaire.Theresa T.
Customer service. Be honest with the customer.FRANCESCO T.
Friendly and helpful staff. Clear communications all throughout the truck rental process. Merci.Benjamin Gill C B.
Le client n'a pas laissé de commentaire.PETROS T.
very nice customer service thank youOSCAR M.
Le client n'a pas laissé de commentaire.CLAIRE B.
Le client n'a pas laissé de commentaire.Jay L.
Nick and Martha assisted me with great excellence to wonderful Uhaul experience thanks so muchWinston G.
Le client n'a pas laissé de commentaire.RUDOLPH N.
I'm not quite sure what I can say needs improvement onWINSTONBALDWIN G.
You guys are good ,fast polite profesional Good jobOSCAR M.
Marta was very welcoming ans accomodating and her teammate. Very pleased with the service.ALGY V.
Everything went very smoothLAWRENCE H.
Le client n'a pas laissé de commentaire.HARVEY W.
very nice serviceSTANISLAW S.
Le client n'a pas laissé de commentaire.Jin L.
Le client n'a pas laissé de commentaire.LISBETH B.
Le client n'a pas laissé de commentaire.MACIEJ P.
The van does not travel well in snow. Any tiny incline ad itgoesnowhere.LAWRENCE T.
Le client n'a pas laissé de commentaire.Hasan E.
Le client n'a pas laissé de commentaire.Kristal A.
Le client n'a pas laissé de commentaire.Raamiah E.
Le client n'a pas laissé de commentaire.Ernesto S.
Friendly and helpful staffJuan M.
Staff was polite, patient, and professional !Maryellen L.
Great experience renting a 10 foot truck! Was fast, easy and affordable.Stephen M.
Le client n'a pas laissé de commentaire.Cheyenne E.
No changes needed. Just continue with the great service you have been providing! Thank you! Sorry for delay in sending this reply - I haven't been online.Claire B.
Excellent customer service. The rental agent was friendly and went above and beyond. It's nice to have great customer service during these times. Merci.Odessa M.
Have a broader selection of vehicles.Eduardo A.
Le client n'a pas laissé de commentaire.Susan J.
Le client n'a pas laissé de commentaire.Brian F.
Le client n'a pas laissé de commentaire.Nicholas M.
Excellent customer service from beginning to end, and top-quality vehicle!!Lawrence W.
Le client n'a pas laissé de commentaire.Peter M.
This was my first rental and it could not have been easier. Very clean and neat office and the van was near to new. My husband drove it and found it easy to handle. we are contemplating renting with this office again in the near future.DORIS C.
Super friendly staff!Yuchen W.
Le client n'a pas laissé de commentaire.Anthony F.
Le client n'a pas laissé de commentaire.Rouky M.
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