This experience with your company has really disappointed me. First there was no pick up truck available even though my reservation said there was then I had to spend over a half hour on the phone trying to get the situation resolved. Once it was resolved with a box truck (which did not end up working out for the job I needed the truck for) I get to the location to pick up and key was not in the lock box. So I ended up wasting money on a rental truck for nothing. I did not get to accomplish what needed to be done. Moving is stressful enough with moving truck rental putting more on the customer.Katherine H.
Customer Reviews for Access Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Springfield, KY 40069
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 1h pm à 11h30 pm
- Sam - dim : 9h am à 11h30 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.SANDRA S.
Would never use U Haul again or suggest that anyone use U Haul!! Even your crappy survey tries to lay any blame on the â€œlocationâ€. It is corporate U Haul and the crappy software and extremely poor manner of communicating that is to blame. What a piece of crap company. On a Likert scale of 1-10, you rank â€œ0â€!Joseph M.
Le client n'a pas laissé de commentaire.NORA S.
Le client n'a pas laissé de commentaire.Stacy H.
The pick up and drop locations were great. The worst part was being lied to buy U-haul on the pick. Made arrangements for 6:30 in Bardstown and two days before location changed and had to drive 30 miles out of my way to get truck. So rove 39 miles out of the 55 free miles. Than have to sit for an hour and half because no one said the place open at 8. Arrived at 6:15 and had to wait until 8am. Than the mobile check out was a joke. It kicked me out before had a chance to finish. Was planning on making a reservation for two weeks from now. But will be more than happy to rental from Penske since this rental was a poor excuse and the whole thing handled as a joke. Glad u-haul got the money and does not care about customer service. Thank you for training your staff to care about money and nothing else. The 50 $refund given back was a joke and will never rent another u-haul.Bob H.
Le client n'a pas laissé de commentaire.John & Lisa W. | Expérience générale
Le client n'a pas laissé de commentaire.Lisa S.
Le client n'a pas laissé de commentaire.Anna S.
Customer service top knotch and willing to work thru holidays to support my emergency . Check out chd Very respectfully, Sha.Shane D.
Went out of their way to help usRene O.
Le client n'a pas laissé de commentaire.Paul H.
Someone smoked in it and 2 butts were in it but other then that everything was okWayne W.
Make the return process easier with there phone. I had to change settings on my deviceJason B.