Customer Reviews for Accurate Appliance
(Concessionnaire U-Haul dans le voisinage)

405 évaluations

211 11th St SE   Spencer, IA 51301

(712) 264-5335

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(712) 264-5335

211 11th St SE
Spencer, IA 51301

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike M. 
Évaluation :
5

Worked well, especially the drop off.

ROBIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBBIE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NEAL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONI C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Trista E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS K. 
Évaluation :
5

Very friendly and efficient. Smooth process. Would definitely recommend.

Michael R. 
Évaluation :
3

We didn't get our furniture pads.

ALEX B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher P. 
Évaluation :
1

I was quoted the wrong price with the wrong contract only to find after the trip it would cost 5 times more than the original quote.

JOHN D. 
Évaluation :
5

The best. Friendly. Professional but not stuffy.

Abby G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONJA M. 
Évaluation :
3

We couldn't figure out the drop off check in app. Called no one available and on wait forever! Finally found old email when rented truck and found it ourselves after 10 min. So were on time and then finally check in was 10in later or so. Otherwise good experience overall. Greattinger people were wonderful help.

Jennie and Du R. 
Évaluation :
3

I reserved the truck for the Spirit Lake, IA location but had to pick it up in Spencer. IA. they said the difference in mileage would be credited to me, Don't know that it was. Truck dropped off after hours

ALAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELSEY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEFANIE K. 
Évaluation :
1

Rude, obnoxiously loud, woman called this morning, didn't quite catch her name. Blamed me for her dirty Uhual truck. It was wet and stunk when we rented it and then had the audacity to accuse me of leaving windows down. Water was coming in while we were driving it. The windows rattle so hard when driving it gave my wife a migraine and literally made her sick from the smell. It was obviously smoked in, had burns everywhere, and claimed we did the water damage? Get real lady. 6 hours whole hours we had it. The pictures included are from before we got the rental. I was nice enough to clean out the rags and food trash from the previous renter and then I was accused of trashing her truck because she didn't want to clean it previously. She was completely nasty and hostile. Then she said she was charging me $75 for gas when I put in $75 before returning it. I will never deal with Accurate Appliance for anything. Especially if this is the way they treat their customers. If you've been doing this 15 years, then you've been ripping people just as long. Youre attitude sucks and sounds to me like you need a new job or some customer service training. Update: I've made a complaint against them with Uhaul directly. They actually took $85 more dollars. I will be sure to file as many complaints as needed to make sure you lose more than you took. What a bunch of jerks. Such a nice welcome to new residents.

FRANKLIN C. 
Évaluation :
5

The air conditioning ran minimally during an extremely hot trip.

Kayann R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Derek K. 
Évaluation :
5

My total experience was very good. Personnel were very helpful and friendly. Equipment was well maintained & ready for my trip.

PHYLLIS H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
2

Restaurant parking lot. VERY BUSY!

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YANIEL G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TYLER A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Meghan B. 
Évaluation :
2

The guy who helped us in Spencer didn't know where our truck was. We fiied out paperwork inside, then walked outside. He thought we had a 24' NO WE WANT A 15'.

CATHY T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

CRYSTAL SUE B. 
Évaluation :
2

Customer service was lacking at this location. I had to wander around to find the rented truck.

Crystal B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MYRON S. 
Évaluation :
5

Very helpful with paperwork and hookup

TONYA A. 
Évaluation :
5

Very nice guys at the desk. They were very helpful!

RHONDA W. 
Évaluation :
2

We wanted a enclosed trailer which was not available so we got an open trailer. It wasn't quite ready since it was on top of the service person's truck. They got it down and hooked it up and discovered there was an issue with the left turn signal. The repairman/service person worked on it for almost an hour and got it fixed. He apologized for the inconvenience and said he would make an adjustment on our rental; however, we have yet to see any type of adjustment. I would not recommend this location as we will probably go to Spirit Lake for our needs from now on.

BARBARA W. 
Évaluation :
4

Again, my only complaint with the entire process was the uhaul computer system which didn't work right during drop off either.

Phyllis M. 
Évaluation :
4

Should have snow brushed off before customers arrive.

GILBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Polite and prompt service!

Mechelle N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK L. 
Évaluation :
5

What a great Company Representative. I like that everyone who helped was likeable and knowledgeable in making the experience a great one.

Dale M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

The only downfall of this experience is the speed limit restrictions in this day and time. 55 is just a very unreasonable limit on today's interstate and primary 4 lane roads. 60 to 65 is much more realistic.

Ricky C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Myron S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jim C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ricky K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RICHARD O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

matthew E. 
Évaluation :
4

The back of the truck was not sweep out when I picked up the truck I did not order a dolly, but one was included in the truck. It was in the way loading and unloading and was dislodged from its holder and the zip tie broke, but we did not use the device.

Barry S. 
Évaluation :
4

Shorter wait time when you call and need costumer service.

Garret S. 
Évaluation :
1

There is no way on earth I would recommend Accurate Appliances for a u-haul rental. The customer service was horrible. We were charged for damage that we didn't do because the employee didn't follow the correct check out procedure, which took over an hour and cut into our moving time. The owner wasn't available to answer the employee's questions regarding the process either. When we disputed the extra charges, the owner said she would refund the extra charges but didn't actually do it. Don't bother going to Accurate Appliance. You will save time and money going elsewhere, even if it's hours away.

Lauren G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Trista E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis H. 
Évaluation :
5

The online procedure was quick & easy! Tha staff was very helpful & friendly!

NEAL D. 
Évaluation :
5

Very nice, gentleman was great when he checked the truck in. Very easy and fast!

Jeffrey S. 
Évaluation :
5

Great people to work with!

Rodney P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jake V. 
Évaluation :
3

The truck was clean and mechanically worked fine. However, cosmetically it is old, rattly and noisy. Several plastic pieces within the cab are loose.

Aaron O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
1

Had multiple issues. First issue was poor customer service. The store was not open on time. Had to wait for employee to come in to the store for 15 minutes. Truck was also not aligned which made it a bit dangerous to drive. Lastly, I was charged the $14 fuel fee even though the fuel was at the desired level. Poor experience and will not be renting again.

Travis B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

brenda D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANETTE M. 
Évaluation :
5

Great service, good people. Couldn't ask for more.

Evan D. 
Évaluation :
5

I read on the website that if you return uhaul a day before scheduled then you get $50 back

Jennifer L. 
Évaluation :
5

had issue with dropping off in other locations (not spencer location) Was sent 2 different places, 1 turned us away after being called by uhaul representative and specifically told to deliver to Story City where they turned us away. Tried to drop at EAgle grove but online after hours dropoff would not allow it so was not going to leave trailer without confirmation as was not going to be reponsible. Tried calling into uhaul and was on hold for over 30 minutes. Very frustrating and time spent. Spencer returned trailer and were very helpful with my frustrations.

TERRI L. 
Évaluation :
3

I called 1800Uhaul to make my reservation. They quoted me one price, per mile, but when I arrived at my local Uhaul rental office they charge me a higher amount. That's not right.

evelyn A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Toni G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARWIN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TAMARA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jessie S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Susan Q. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bruce N. 
Évaluation :
4

I would suggest making sure windshields are nice and clean from bugs. When we picked up the uhaul the windshield was covered in dead bugs. Otherwise very good.

Diane AND Don M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kathy N. 
Évaluation :
2

The gal I encountered when I arrived was flat out rude

Stacey F. 
Évaluation :
1

The gentleman at the store, Terry, was very kind and helpful. The issue was with this process. It was a mess and confusing and frustrating for both him and I. Terry did his best and was eventually able to help get me everything I needed.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jan J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raquel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAWN A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Bobi M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DREW N. 
Évaluation :
4

Requested a 15ft truck. There was one available but not on the website for some reason. Was not able to complete my move.

Elizabeth Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joshua F. 
Évaluation :
2

First off, we had to travel over an hour away to pick up our truck. When we went to pick up the trailer, the system was down and it took over an hour to pick up the trailer. Before we picked them up, our destination changed. So we called to change the order. Unfortunately, the phone representatives (yes, multiple) could not get our request to change our destination right. After we picked up the rentals, we got a call about the storage unit at the original location. Well, if we changed our destination (was Minneapolis to BIsmarck, ND) we really did not need a storage unit in Minneapolis. That should have been caught when we changed out destination to Bismarck. Then, we were quoted a price for the trailer but charged a higher price. After questioning it, we were told that U-Haul did nothing wrong and did not quote the wrong price without any proof to back that up. Over all, it was not a good experience that we had.

Bradley P. 
Non les évaluations ont été soumises pour cet établissement.

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