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Robert Jones
Customer Reviews for Ace & Jerry Auto Glass
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Keep up the good work
James SiilataWe had no problems with the location. But the check-in process online was a nightmare. The system wouldn't scan my license. I tried for probably 10 minutes. It was Saturday morning and the pickup location was closed so I couldn't ask anyone for help. I tried using the chat feature to get help and I got an initial response that they were reviewing my problem. And then no response after that. I called the customer service line and couldn't get through to a human. I finally downloaded the U-Haul app and started the process over for the 4th time and it finally worked. It was about a 45 minute process adding a lot of stress to the already stressful process of moving.
Maren LozanoGreat and very efficient service, totally recommended!
Carlos Orjuelaeasy and fast.
JEFFREY MURRAYThe checking was quick and easy. I wanted to pick up the truck on Saturday when the dealer was closed. I was able to check in the day before. The key was available via a lock box. I picked up the truck without difficulty, moved my material and returned the truck. The equipment worked well. Ace & Jerry is a great dealer to work with.
William CollinsI reserved a dolly which they didn't have one. Wasn't notified before hand si I couldn't make any arrangements to get one. so I only could move 1/2 of my stuff. Now I have to rent another truck and rent a dolly from home depot to move the rest of my stuff the truck should be on them!!!!
JOshua JONESKind and courteous service!
STEVEN BENTLEYVery friendly and helpful! Will be using this location for future needs!
dianna rhoadesAgain easy and straightforward
Henok ZeweldeI was over charged for fuel as the location reported the fuel level lower than how I actually returned it.
John BushmanLet the customer know if they return after hours that someone will be in the lot. There was someone there when we returned after hours and he seemed suspicious. Not sure if he was an employee or not but since the rental was there when I called in the morning it was all ok. If he was supposed to be there some advance notice would have relieved any worry that it could get stolen. I also think providing a lock for the trailer would be very helpful so that at any time it wasn't at risk of being stolen.
Rebecca JensenThe man that helped was easy to work with and very kind! I had had a pretty frustrating week prepping for a wedding and they made it so easy!Thank you truly!
Makenna SorensenNothing! Keep up the good work!
Gregory CarsonIt was very fast and efficient pick up and drop off. Keep up the amazing work.
Renn FlindersVery friendly and helpful staff that made returning my trailer a breeze!
Anthony Burson-ThomasEasy drop off.
Arthur AdairIt was quick friendly and efficient. My favorite place to rent by far
Brian KershisnikHe was some what rude. I had gotten an email asking to return early if I could because the trailer was needed. I asked for some kind of refund since I did turn it early (greater than 24 hours) ask he gave me was 15
Jennifer JuneauLet me know I didn’t actually need the paper copy.
Thomas HallOnly thing we noticed not up to par was the trailer had not been washed and was dirty. Service on pick up and drop off was excellent.
Vic MorrisThey were very helpful.
karen ricksWas just a trailer drop off at night, didn't interact with staff.
Vicki OsborneExcellent experience renting at Ace & Jerry's. The owner was super chill and helpful. Would definitely rent from them again.
Spencer HiltonThis was not my intended pickup location. I had reserved a pickup in Springville at the Friends and Go gas station. Upon arrival I did not see the 10 foot truck I had reserved in the lot. I completed the online check in to pick up the truck and it told me no vehicle was assigned and to go inside to talk to someone. I went inside to find out why the truck I reserved was not here, and the cashier had a look of panic in his eyes as he told me he gave it to someone else that morning even though I had a reservation for it. He was not helpful in helping me find a new truck- just told me to go to a place in Provo to "see if they have one". I had to call myself and thankfully the guy on the phone was super helpful to change my reservation. However, my new reservation was in Provo which caused me to travel more miles than intended, which upped the final cost of renting the truck. Despite all that, this location in Provo was easy to access and the mobile check in was a breeze. Just wish my original reservation had been guaranteed.
Allison BaileyFriendly, prompt, & efficient. Thank you for making this a good experience.
Victor LemusThe center was closed when we dropped off the equipment but the afterhours drop-off was very easy.
Gary DavisGreat location. Im not comfortable backing trailers up, and a guy who worked there volunteered to back it up and unhook it for me when I returned. It was so nice. I would definitely go back!
Megan CarterThey were wonderful to work with! Very kind and helpful service. Thanks Ace and Jerry Auto Glass!
Rinda KingThey were great!! Fast, thorough, friendly and helpful. So easy!!!
LARRY DOWNERVery easy drop-off experience, they were prompt in verifying my equipment was checked-in.
Daniel SturtevantRien
James ElsnerCustomer service was outstanding!
RANDY EGGLEFTONThe passenger side upper mirror was cracked and mad it difficult to see traffic on that side, used the lower mirror most of the time.
Don KoppWe dropped the truck off during lunchtime and no one was there, so I left the keys in the dropbox. We didn't have any interaction with anyone but the truck was checked in shortly after we dropped it off based on the email I received and all went well with it. I liked this as a drop off because the lot is large with plenty or room for parking.
Joseph ButlerThey were quick to change my reservation to 24/7 self pick up when I was running late. That was very helpful.
Lanae LewisThe furniture pads were not there.
Joseph CosbyJohnsonStaff was excellent!
mary HARPERNo problems. Check in was convenient and handled well.
brent johnsonQuick and easy - great owner
Scott SandersonThe auxiliary audio function did NOT work so I could not listen to anything other than random AM/FM channels for 9 hours. NOT WHAT I PAID FOR!
Michael DavisFantastic service! Thank you!
Glen HicksEast pick up and drop off👍🏻
Tracy EllingsonFast, easy service. Ace & Jerry were great to work with.
Fred AllenSuper easy to pick up and drop off. I was able to pick up a truck at 10pm using the mobile app. A gas station super close to fill up at. My only suggestion would be to add gravel or something to the side of the lot where the trucks are parked. When I walked around the truck to check the condition I had to step in and around some weeds that had sharp stickers in them that stuck to the bottom of my shoe.
David ChilcoteNothing Val was awesome. He went over the whole truck with to make sure I was comfortable with it. Great experience!
Jeremy MilletGood customer service.
RICHARD STARNES