Customer Reviews for Ace and Jerry Auto Glass Pro Shop
(Concessionnaire U-Haul dans le voisinage)

426 évaluations

490 W 300 S   Provo, UT 84601

(801) 418-9335

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h30 pm
  • Sam - dim : fermé

Services dans cet établissement :

Pour nous contacter

(801) 418-9335

490 W 300 S
Provo, UT 84601

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h30 pm
  • Sam - dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

You need to fix the U-Haul app. Please let the customer know what additional documents or verification will be required *before* the final check out process. For example, I had no Idea I would need two additional forms of ID or two references.

Kyle L. 
Évaluation :
3

The vehicle I used wasn't swept and I found pieces of glass on the bottom of my boxes that I put it. I had swept it before I started putting in boxes but it looks like there was more that I didn't get. The inside of the truck smelled like cigarettes. I drove in a Uhaul before and it was a much more smoother ride but this truck kept bucking between 25 and 30 mph. I took off the tow/haul option when I didn't have a load and put it on when I had a load in the back but it still continued to buck.

JUAN R. 
Évaluation :
2

Bad alignment. Truck pulled hard to the right for my 900 mile trip. Had to stop and take breaks to rest my wrists (I'm far from an old frail person and used to driving vehicles without power steering). Inner of front tires were bald because of alignment and during stops had to reinflate front tires that were loosing pressure. Pretty sure the alignment hurt gas mileage as I got roughly 6-7 mpg avg. Site claimed 5 days when booking but rental was for 4.

ROBINSON O. 
Évaluation :
5

Everything was great, clean and very friendly. 100 % would recommend

richard C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NORMA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA A. 
Évaluation :
4

The pick up worked fine. Returning the truck through the app didn't work and was very frustrating.

Mark B. 
Évaluation :
5

This is the slickest UHaul rental ever. The service was amazing. I would highly recommend this location!

Bonnie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
5

Making sure they give the customer an accurate drop off point closest to there home location… The only thing I was frustrated and was them giving me a drop off location in Chandler and I lived in apachejunction. I had to call and reschedule a new drop off point… The waiting time To finally get someone on the line , Was ridiculously way too long for two days I tried to connect to someone… Improvement needs to be made in that area… It will not stop me from using U-Haul again if ever needed… Thank you for your service

VICKI R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cameron H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RAYMOND A. 
Évaluation :
5

They were very professional and accommodating to our needs.

Jesse G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Warren H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chu Yi L. 
Évaluation :
5

Val was a great help to us...

Larry S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Meli C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie W. 
Évaluation :
5

The app felt like a scam, I used both the online page and the app and neither did a good job. The online app never let me add a photo from my camera. The app didn't let me add a photo to dispute the fuel level at the beginning. (I accepted that it was 1/2 tank even though it was slightly below because the process was taking so long to pick up the truck and I was in a time crunch, moving help was arriving) Then when I returned it (filled up to just over 1/2 tank) it made me say that it was filled up to the next line above 1/2 tank or I'd get extra charges. It felt very scammy. It took only a few seconds to get approved after talking with the agent, but before I said anything in the chat it had been 30-45 minutes of waiting with it saying pending approval.

Trezor O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MANITREE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fenishia R. 
Évaluation :
5

Ace and Glass pro They are the best in customer service , I went to the other in Provo near to Deseret Industries was really bad the lady that was in front desk.

sergio G. 
Évaluation :
5

Professional and friendly. Excellent service and experience. I would recommend this location and will use them again.

scott H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric C. 
Évaluation :
2

-Get a host that is friendly and knows how to take care of customers. Guy was very rude and made it easy for me to say I would not want to go back to the location.

Phillip R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devon C. 
Évaluation :
3

Lights on trailer were not checked upon hook up. Left blinker did not work.

PAT W. 
Évaluation :
5

It was easy and quick to get the truck. It might have been nice to have him or someone point out some features and pointers on how to drive the truck and where certain features are. We didn't know the cab had lights until we had loaded it in the dark already. But it went smooth picking it up and it was in good shape.

Stephanie B. 
Évaluation :
5

Used Ace & Jerry Glass Pros in the past and they do excellent work. Not surprised their Uhaul service was outstanding as well. Very easy process.

Phil H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL S. 
Évaluation :
3

The gas tank is defective and would not let me fill it efficiently!

ADAM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rochelle H. 
Évaluation :
4

The people were super friendly and helpful. The only thing was the truck wasn't ready or cleaned when we showed up

merrijo G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dena B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sabrina R. 
Évaluation :
5

The family owned business renting the trailer to me has always been customer friendly and care!! Honestly, If it were not from that location I probably would have chosen a different rental agency. Professional, kind, caring people..

alan G. 
Évaluation :
3

The Uhaul location on Bull Dog Boulevard in Provo is excellent. The customer service was fine at this location, but the return location was changed from the original order. There was an issue with the wear on the rear auto transport tires that should have been addresses before the trailer was rented out to me. It looked like the previous renter transported something to heavy for the trailer which had caused tire damage. Luckily my automobile was light enough that the tires didn't wear during my usage, but the issue should have been noticed when the trailer was returned and resolved before it was re-rented to me.

Tara H. 
Évaluation :
3

If its just to pick up A U-Haul truck it's ok but they should do a better job at maintaining them.

Alfonso B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen H. 
Évaluation :
5

Stopped in last minute and was treated as though we had a reservation anyway. Quick service as well!

rich C. 
Évaluation :
1

Dont be such an asshole, and communicate with customers.

TERRIN H. 
Évaluation :
5

serious problem with mobil pick up system and support phone line. Had the very nice owner not shown up when the location was closed, we would not have been able to pick up our truck. We even called the support line the day prior to see if all was in order and the agent couldn't get it to work.

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIE H. 
Évaluation :
1

Horrible customer service. He took 20 minutes to get to us to begin the process of reserving a uhaul. All the while, he took customers and phone calls in front of us. It was very unprofessional. Even when we brought the truck back, we were left to wait. Moving is already stressful and this just added frustration to an already chaotic process. Won't rent again.

SHAINE T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roy C. 
Évaluation :
3

No one was there and there wasnt hours posted of when they were there.

Samuel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sam F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

cari G. 
Évaluation :
5

Pre existing damage to trailer. Equipment should be maintained to acceptable repair standards. Damaged equipment passed down to the next customer is without repairs could result in further concerns.

BEVERLY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S. 
Évaluation :
2

The guy who was assisting me took three phone calls while processing my reservation. Three. Made the process take 10-15 minutes longer than it should have been.

Davin E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Troy O. 
Évaluation :
5

The guy hooked up the car dolly up and was very polite. The only thing I didn't like about the whole u haul thing was they sent me done to Provo to pick it up from salt lake when the uhaul on 3900 so. State street had 8 car dolls on there lot.

anthony L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GARTH R. 
Évaluation :
5

Picking up the van went over very smoothly. The only issue I had was it asked me to sign into an account, only I don't have an account and there was no option to create an account on the page that I was on.

Kevin F. 
Évaluation :
2

Took over 30 minutes to overcome problems with key and vehicle assignment . Nobody on site. 10 minute wait before I could get somebody on the phone.

Paul S. 
Évaluation :
4

Even though I had the 24/7 drop off and took pictures of things,the staff there came and asked if we needed assistance and were eager to help in any way if we needed it!

Pamela T. 
Évaluation :
5

Thankyou for putting up with my TOTALLY Old Fart responses and reactions. Just - know that you are the best in the business. You Location and crew are at the top of the list. Thanks again. Kent

kent P. 
Évaluation :
4

Encourage online reservations. Reserving in person took quite a while.

Lydia H. 
Évaluation :
5

Very helpful and easy to work with. Would recommend.

Tim O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara M. 
Évaluation :
5

It was all good. I will probably use them again soon.

Matt E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hyunwoo S. 
Évaluation :
3

This location didn't have any extras like tie downs or moving blankets.

Raniel D. 
Évaluation :
4

The personnel were very helpful in hooking up the trailer and getting the truck and trailer situated for us to easily drive off the lot. They were very understanding of our needs and able to work with us. They were very quick and friendly.

Thomas P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morgan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roma P. 
Évaluation :
1

I was scheduled to pick up a truck at a location and when I arrived they sent me to another location. When I showed up there I was told there was no truck and was sent to another location. This was poor customer service. I never received notification of the change. Not very happy with that.

David E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc M. 
Évaluation :
5

Well done.

Lynn G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wilson A. 
Évaluation :
5

I made it in almost at closing time after phoning first. It was no problem and I was taken care of quickly and helped to get the right moving truck for my home. Thanks so much!!

Stephenie R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

brad F. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Freddy C. 
Évaluation :
5

Nothing it went more than perfect.

Justace W. 
Évaluation :
5

Fast and Informative!

Garrett T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Peter T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ernest D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDAN H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Scott W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark W. 
Évaluation :
5

Very easy experience. In and out in very little time on both ends.

Alexander R. 
Évaluation :
5

While this is an older venue that I wouldn't describe as "clean and inviting", the personnel were extraordinarily helpful and courteous. I returned my truck to this location and was exceptionally pleased with the service and all of my interactions there. Can't judge a book by its cover.

Mark A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc M. 
Évaluation :
5

Difficult turn right after a street light, but the guy came out and disconnected the trailer and had me ready to go in less than 5 minutes. It was super simple.

Richard A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Spencer E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence L. 
Évaluation :
4

The agent told me we had up to 30 minutes to add insurance on our vehicle after picking it up, but when I tried it had already been locked out. I called the toll free number for U Haul and was informed this had to be purchased before the vehicle left the lot, so I was unable to add it. We didn't have any issues, but this would be good information to know ahead of time.

Richard W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn L. 
Évaluation :
5

I was going to rent my truck early in the morning. The place in Springville Utah said they wouldn't be open so they were going to put me on the 24/7 ability to pick up my truck. I showed up and it wasn't there. Uhaul customer service was great through a bad situation. Thank you. They suggested I wait for the place to open (which was 1/2 hour after I wanted to be moving) because this place in Springville had another of the truck I needed. The owner showed up (as he clearly made it know as I asked him if he worked there, he told me he was, walking away, half ignoring me). I walked up to his office and he unlocked his door and went inside, I went to follow but he shut the door in my face. I opened the door and went in and he turned and looked at me and asked what he could do for me? I noticed the pistol he had stuck in his front pocket and with the irritation he was showing, wasn't about to begin on the other issues. I told him what Uhaul customer support had told me and he said "nope, they're wrong. I don't have another truck. You'll need to call Uhaul and get that worked out." He was an ass and I would not have him represent my company in any form or fashion. I can't believe he is still open for his own business if this is how it is. Just thought you should know.

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACIE J. 
Évaluation :
3

We dropped off after hours so wasn't able to meet anyone.

Crystal M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Trevor N. 
Non les évaluations ont été soumises pour cet établissement.

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