Could not get ahold of anyone at 2 different phone numbers when trying to drop off. Gates were closed and located on a very busy street.Elizabeth C.
Customer Reviews for Ace Auto Repair
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Katherine W.
Le client n'a pas laissé de commentaire.Jamie W.
The office was full of cobwebs and spiders. The trucks ac was not operational. The area is surrounded with deep potholes. But the service person was polite. But not available until the moment of the scheduled pick up time. Not at all sooner.Monica O.
Le client n'a pas laissé de commentaire.Annemarie L.
Better selection of vehicle sizes. Could not find a small 10 ft truck available in the entire San Antonio area.Kathleen B.
The man was very nice and informative.Kathrene P.
Le client n'a pas laissé de commentaire.Steven F.
The location was closed at the time of drop off... atleast an half an hour before the stated closing time...and as it was stated,if a personel had to chk in the equipment/vehicle I would be charged a convenience fee, wasn't pleased upon arrival to find the business place of return/drop off closed.Ian G.
Le client n'a pas laissé de commentaire.scott S.
Le client n'a pas laissé de commentaire.Jason R.
Small wrecker site. Older gentlemen who needs help but is very knowledgeableRafael R.
Le client n'a pas laissé de commentaire.Billie W.
Le client n'a pas laissé de commentaire.Ryan R.
The off-hours drop off location was on the side of the road, outside of a locked gate with little/no parking for a second vehicle. Other than that it was fine. The employees helped me deal with an equipment issue quickly and with no fuss. Because of that, I'd definitely recommend this location.NATHAN B.
excellent service! thank you!!!Roman M.
Repair lot condition. Remove trash.jason B.
Le client n'a pas laissé de commentaire.Ryan S.
Le client n'a pas laissé de commentaire.Jasmine S.
this alice location is greatLaura A.
Le client n'a pas laissé de commentaire.Rudy C.
The location was not clean and inviting. We had to wave someone down to open the gate to get inCrysta W.
Le client n'a pas laissé de commentaire.Jeremy R.
Very nice and understanding,professional.rosie A.
Le client n'a pas laissé de commentaire.Robert A.
Le client n'a pas laissé de commentaire.James L.
Tim is kind courteous and efficient. He handled three rentals in less time then I have experienced one rental. The only minor suggestion is for him to organize office a bit. There are a bit of old parts laying around. Overall, great job!Joe S.
Le client n'a pas laissé de commentaire.Chris S.
Told operators that Cab of this rental was infested with tiny black ants thru, out basically nothing was done. Had to treat & deal with the ant problem on my own.also the locking latch to the rear box door had been mechanically cut thru as to which a pad lock would not work in keeping the door SECURE.martin L.
Not one issue and everything went as planned and expected.mark W.
Le client n'a pas laissé de commentaire.James B.
Polite and courteous Management.Stephen H.
I would day they need to clean the place up a bit. But Tim is awesome!Eric N.
Le client n'a pas laissé de commentaire.Timothy S.
Le client n'a pas laissé de commentaire.JAMES P H.
S.O.Marie ivelisse D.
Le client n'a pas laissé de commentaire.Nilo A.
Le client n'a pas laissé de commentaire.christopher B.
Le client n'a pas laissé de commentaire.Bryan W.
Le client n'a pas laissé de commentaire.John B.
Le client n'a pas laissé de commentaire.ROBERT R.
Tim is always very helpful. Always very happy with the service.ej M.
Le client n'a pas laissé de commentaire.Rosa G.
It was very concerning leaving the trailer outside of the closed locked business gates. There wasn't much room between the drop area and the street with lots of traffic.Robert W.
Le client n'a pas laissé de commentaire.Juan D.
The gentleman there was very professional and offered me a paper receipt I opted for an email receipt as he had customers. When I received the email all that was displayed were 0.00. I checked my credit card statement and it reflects an amount approximately $30+ dollars more than the original price quote of $163 one way from Yulee Fl. to San Antonio Tx.Cipriano R.
In my experience. I went to a location close to me to rent and needed to take from San Antonio, TX to Baytown, Tx. But even throw they had about 4 or 5 they were all for in town use not for out of town use so I had to go across town for one. And I probably passed about 6 or 8 u- haul locations on my way across town and they all seamed to have plenty of trailers but apparently none to go out of town.ARTURO G.
Truck was not safe to drive. Would not go into reverse. Tried to call location truck was rented from and no answer during normal business hours. Turns out they closed early. Had to cal U-Haul roadside assistance. Lots of added stress to an already stressful time of moving.Elizabeth J.
Le client n'a pas laissé de commentaire.Bilal C.
Le client n'a pas laissé de commentaire.DONNIE H.
Le client n'a pas laissé de commentaire.Michael L.
Returning the rental was easy and quick.PABLO G.
Le client n'a pas laissé de commentaire.Renee W.
Le client n'a pas laissé de commentaire.Jessica M.
Nice man who runs the place. He could not have been more helpful and pleasant. However, the facilities are a mess. The huge pothole at the entrance prevented us from driving our car into the lot for fear of damaging the vehicle. This is not the lot owner's fault but the booking manager who directed me to this location, with whom I spoke, was horrible. When he got on the phone after the customer service rep called me at 4PM the day before my rental to tell me they would not have a 26 foot truck, he was rude and hung up the phone on me. Horrible customer service.Gordon G.
I love Tim Miller from Ace Auto/U-Haul. He is just the best person ever!Kaz S.
Le client n'a pas laissé de commentaire.ALAN Y.
Le client n'a pas laissé de commentaire.Bonnie C.
The owner was fantastic and great to talk to. I had zero issues and the trailer was ready to go upon my arrival. Highly recommend this location.James H.
Le client n'a pas laissé de commentaire.Steve E.
Such a friendly place. The owner was awesome and kind.Kristen P.
Le client n'a pas laissé de commentaire.Diego D.
Appearance of the place is not appealing, however, the owner was very customer oriented and very friendly.Thomas S.
Mr Miller was professional, friendly and thorough Will use again in the future thank you Mr. MillerDeborah R.
Le client n'a pas laissé de commentaire.Nichol H.
Le client n'a pas laissé de commentaire.Rebecka H.
Le client n'a pas laissé de commentaire.Emmanuel M.
Le client n'a pas laissé de commentaire.Jonathan V.
Location was closed . No where to Park vehicle. Called uhaul and got a runaround on what to do with vehicle. Customer service was abrupt, and not interested in helping.Chris R.
The employee was great but the location was less than desirable. Huge pothole in the driveway to enter, overcrowded with old cars, office space looked like a storage facility.Michael Z.
Excellent experience. Tim was very knowledgeable!Emmanuel M.
Le client n'a pas laissé de commentaire.sean J.
Multiuse facility. Not very well kept. Friendly service. But reservation service is flawed. Confirmed rental and then switched to another truck and location. Confirmed furniture dolly but didn't have one.MAHLON D.
Le client n'a pas laissé de commentaire.Lucy R.
Le client n'a pas laissé de commentaire.Melissa T.
Le client n'a pas laissé de commentaire.Aric A.
Really don't know why this company gets a bad wrap, sure it's an older establishment but the guy was spot on just a good chap. Would do business with them again.if I didn't move out of state.WeS B.
This location was fast and friendly. That is rare during this pandemic. The gentleman was patient with me and explained why there were no appliance dollies. The 15' truck drove smoothly; no mechanical issues.Tomekka H.
Customer service was very rudeTrey K.
Le client n'a pas laissé de commentaire.KIMBERLY F.
Le client n'a pas laissé de commentaire.Everett M.
Le client n'a pas laissé de commentaire.Jason W.
Le client n'a pas laissé de commentaire.KIMBERLY F.
Owner was very friendly and accommodating. Truck was clean and in good condition.Michael C.
Le client n'a pas laissé de commentaire.RICK ELLIS P.
Le client n'a pas laissé de commentaire.Alexandra G.
Nothing, service was fast & affordable. Rep was helpful and very friendly!martie H.
It was a great experience. Easy pick up & drop off, would certainly go here again.Luke H.
Le client n'a pas laissé de commentaire.brent C.
Le client n'a pas laissé de commentaire.clodine S.
Le client n'a pas laissé de commentaire.Derek M.
I would recommend this location because of the owner who operates it has such excellent customer service.Catheryn P.
Le client n'a pas laissé de commentaire.Axel F.
This vehicle had very bad tires. Why was it released to us to drive fully loaded for 1600 miles? The inner rear right tire blew out 120 miles into our trip late at night. Finally got thru to Raymond and he was able to get the tire fixed at the side of the road at 2:00am in the morning. On the third day of our trip we had the outer right rear tire go bald. Once again we had to call for service from the road. Leslie was very helpful. We had to wait for someone to come out and replace the tire. Yet another delay. Needless to say this was an awful experience that I hope never happens again. Making sure the tires are road worthy should be Uhaul's number one priority for safety of its customers.david O.
Le client n'a pas laissé de commentaire.Mack M.
Le client n'a pas laissé de commentaire.Ana H.
The pickup location was good. The employee was very helpful and was great about answering my questions. The price could be better for such a small Trailer.Christopher S.
None.... great expyVICTOR C.
Le client n'a pas laissé de commentaire.Judson M.
The pick-up location looked like an abandoned salvage yard. The counter rep was friendly and knowledgeable, but it was hard to get over the state of the property.Mark M.