Évaluations des clients Ace Hardware Hebron

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Ace Hardware Hebron

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Kim G. le

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Le client n'a pas laissé de commentaire.

Molly H. le

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Ace Hardware rules, Uhaul sucks. My account wasn't connected to my reservation even though I made it on my account, so it was lost and took us at least 30 minutes to figure that out. My confirmation emails said my pickup location was at Park Hills, but it was actually in Hebron, which I didn't know because I couldn't reach my reservation, and is at least 30 minutes away from Park Hills. As a result I wasn't able to pick up the truck until 4pm, but my 24-hr reservation still expected me to return it at 3pm. All in all, my experience inside Ace Hardware was great but everything else about this reservation SUCKED and made moving more stressful, not less.

Kim G. le

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Le client n'a pas laissé de commentaire.

Casey M. le

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Train the people how to work the computer.

Jordan C. le

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Le client n'a pas laissé de commentaire.

Sandra J. le

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Both in my own experience from using the U-Haul website and that of my U-Haul location we found it hard to access the needed information without frustration and contacting support. Perhaps that would be the one thing to seek improvement upon as the current website lacks good flow in a timely manner and doesn't always register the information to continue on to complete a reservation.

Billy D. le

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Le client n'a pas laissé de commentaire.

Craig F. le

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Had to find someone to help at pickup and drop off. Air Conditioning was not working well.

Robert F. le

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The truck had a suspension issue and it was not cleaned. The truck had not been checked in from previous customer and the girl was just in a hurry to get it done.

GEORGE P. le

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Le client n'a pas laissé de commentaire.

Taciana K. le

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Pick up using mobile is useless when buying other materials/moving equipment. I thought the items would already be inside of the truck that I was renting, but no. Waste of time

chuck c. le

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Le client n'a pas laissé de commentaire.

Mark B. le

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Unfortunately we had a very, very poor experience. It took nearly an hour from the time we arrived to get the keys to the van. There was a younger kid who clearly had not been properly trained on how to operate the system. He could not find our reservation number. It took a half hour just to find it. Once he did, the keys were not in the lock box and he could not find them. It took about 25 minutes to find the keys which apparently another co-worker had left in his uniform pocket when he checked in the person that brought the truck back. He was very polite about everything but if you are going to have people working the Uhaul rentals, they should be trained properly. I see this not as a fault of his but of Managements. Check in when we returned the truck took less than 5 minutes. I would have serious reservations about sending anyone to this Uhaul location.

phillip v. le

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Took a long time to do paperwork to check out vehicle. Not organized and problem with process and computer. Employees very nice and apologetic. After we arrived a our destination and loaded the vehicle it took many attempts to start the vehicle. After about 5 minutes trying to start it, it started. Did not turn it off the rest of the time that we had it (about 3 hours) wasted money on fuel.

Kevin H. le

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The people at Ace hardware are always knowledgeable polite and helpful. Move want great with the Uhaul enclosed trailer, since it was raining.

Mike P. le

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Excellent service at this location

Cliff D. le

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Le client n'a pas laissé de commentaire.

Stephen K. le

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Nothing to improve. This ACE Hardware location is always clean, safe and very helpful. That's why I chose this location to rent the U-Haul.

Kathy L. le

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Le client n'a pas laissé de commentaire.

Gordon I. le

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Le client n'a pas laissé de commentaire.

katherine j. le

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After hours so put the keys in the lock box.

John S. le

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Had no problems

Dacia W. le

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They worked well with me needing an additional day when the movers through movinghelp.com (through U-Haul) never showed

James F. le

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Le client n'a pas laissé de commentaire.

SCHNECKENBERGER C. le

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Le client n'a pas laissé de commentaire.

halle m. le

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Le client n'a pas laissé de commentaire.

Laura P. le

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Le client n'a pas laissé de commentaire.