Le client n'a pas laissé de commentaire.Ken H.
Customer Reviews for Ace Hardware Rupert
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Scott H.
Le client n'a pas laissé de commentaire.Julie P.
Ace Hardware in Rupert gave outstanding service. They really went the 2nd mile to make sure we got a big truck. We would HIGHLY recommend this site. The regional U-Haul were super committed as well to helping us finalize our moving needs.Max G.
Le client n'a pas laissé de commentaire.Larry E R.
Le client n'a pas laissé de commentaire.Brenda L.
Le client n'a pas laissé de commentaire.Ray C.
Le client n'a pas laissé de commentaire.Jason H.
Le client n'a pas laissé de commentaire.Julie P.
Very helpful and they where shocked on the price we paid and could not believe we never received any money back.Daneil P.
I have absolutely no complaints about my experience with renting a trailer from U Haul. The Rupert Idaho staff at Ace Hardware were a pleasure to deal with and made it very easy. Same goes for the people in Elkhart Indiana when I returned the trailer. Never had a single problem with the trailer or either staff. And very happy with the price.wayne K.
Le client n'a pas laissé de commentaire.Casey N.
Le client n'a pas laissé de commentaire.Melanie M.
Le client n'a pas laissé de commentaire.Matthew A.
Le client n'a pas laissé de commentaire.Brent D.
I felt they were very good people to get a U-Haul from it was within reasonable time and they were professionalcoreena B.
Le client n'a pas laissé de commentaire.Bobbie F.
Quick and friendly. Easy experience.Terry M.
Actually help the customer take dolly out to the truck and move the truck closer than a block away, plow the 12 inches of snow around the trucks so the trucks can get out instead spinning tires and burning a eighth of a tank of fuel trying to get out of that joke of a parking lot!Jeffery P.
Please make sure all systems function before renting them out. Window washing is a minor automotive system â€" until it doesn't work right. The passenger side sprayed and cleaned and I tried to move to a more central position on the bench seat.Duane S.
Le client n'a pas laissé de commentaire.MICHAEL H.
Le client n'a pas laissé de commentaire.Kathy R.
Le client n'a pas laissé de commentaire.Ian C.
Le client n'a pas laissé de commentaire.Rick R.
You just need to keep on doing what you're doing and I think you're doing just excellentKevin E.
Le client n'a pas laissé de commentaire.Cameron S.
the person that helped me was courteous and clear on instructionsJesus D.
Le client n'a pas laissé de commentaire.David B.
Le client n'a pas laissé de commentaire.PEDRO C.
Put on the website that there is additional charges for one way trips and price was higher than the price of the rental of the equipment.ALAN R.
When I received the truck I did notice it didn't have a dolly. It was ok cause I didn't need it anyways.Eric S.
The customer service we received was beyond horrible. You should be embarrassed as a company by how your employees in your call center treat people. Will never use uhaul or recommend to anyone ever. Worst company I've ever dealt with.CHRISTOPHER C.
A suggestion would be only for the trailer itself. I would add rings in all four top corners to allow straps to be placed cross wise for stability and secure transport.VINCENT G.
Le client n'a pas laissé de commentaire.Robert O.
Le client n'a pas laissé de commentaire.Michael B.
Le client n'a pas laissé de commentaire.randy V.
Charged for time before I picked up trailer and pick up almost took an hour!!!Alan C.
Ensure the inside cab is cleaned especially around and under the seats.Lisa D.
The employee did not have their phone that day, and the Check in process requires the Uhal app. Also, they made me back the trailer when i returned it, instead of them backing it for me. I was not happy about that.Ray R.
Everything was great.Jacqueline H.
Le client n'a pas laissé de commentaire.BRIAN M.
Stay in business!! Your'e very very good.DAVID W.
Le client n'a pas laissé de commentaire.DELL L.
dont reserve at truck you dont have.JESSE L.
Le client n'a pas laissé de commentaire.Leo A.
Le client n'a pas laissé de commentaire.John D.
Great service!!!Jerry G.
Can't recommend U-Haul because of the bad customer service.Bryce L.
Le client n'a pas laissé de commentaire.Ivana H.
Le client n'a pas laissé de commentaire.Bob R.
Equipment was great, pulled easy, made good time..Debra O.
Le client n'a pas laissé de commentaire.Robert S.
Nothing. Guy was a little past promise time but did a great job.rod A.
Le client n'a pas laissé de commentaire.RONALD B.
Le client n'a pas laissé de commentaire.Steve W.
The uhaul was dirty and it had damages that we were concerned about and he said I don't know we got it like that. We wanted them to at least write that we received it damaged and dirty and they refused. Also they messed up our drop off location.VIOLET R.
Had to wait on truck because their was only one person who could process the rental was out to lunch.Sharon S.
Le client n'a pas laissé de commentaire.Lazaro L.
Brakes were making an odd noise.Anissa R.
Le client n'a pas laissé de commentaire.Michael M.
cut down on the paper workBarry B.
Le client n'a pas laissé de commentaire.JEREMY C.
Le client n'a pas laissé de commentaire.Samuel C.
Didn't help hook up the trailer to the uhaul. Not a huge deal, but it would've been nice.Max B.
Le client n'a pas laissé de commentaire.Mark J.
Le client n'a pas laissé de commentaire.Eugene P.
Went to return at 9am when ace opened, had to wait 30min because only person with password to u-haul computer was 30 min late! Have your u-haul venders train more people!DENNIS S.
Le client n'a pas laissé de commentaire.Murlin V.
Le client n'a pas laissé de commentaire.delbert B.
When I picked up truck, passenger side window was open and the seat was wet. Back of truck was not cleaned out, had some debris, dirt and mud. Had to sweep out prior to using. Windshield had black marker marks in line of vision. Cab was fairly dirty as well. Not up to your standards. Have rented a few times, worst one I have had.Stuart Y.
Oil moving mechanisms on towing dolly...Russell E.
Le client n'a pas laissé de commentaire.Lewis A.
Le client n'a pas laissé de commentaire.Rowland B.
Picked up my truck on Thanksgiving evening using the online reservation and UHAUL app. Since the store was closed, using the app was VERY convenient and was easier than I expected. I got a little nervous, however, when a women pulled up in her car and sat at the edge of the lot while my husband and I were walking around the truck making sure there wasn't any damage. She finally pulled closer, rolled her window down, and said, "Excuse me, there isn't anyone around on Thanksgiving and the store is closed!" I explained that I was picking up the truck through the app. She asked how I was going to get the key. It made me uncomfortable, but she did finally drive away. Not sure how this might be rectified just thought it was worth mentioning. It would be unfortunate if someone called the police in the future for misunderstanding the situation.Shauna J.
The store and personnel were excellent. When we went to pickup the trailer we found extremely large goatheads in the tires. We took off our shoes and spent 30 minutes picking them out of our shoes and pickup tires. This field that they keep these in should be graveled and maintained so other customers do not have to deal with this.Brenda R.
everything was good except when I reserved a trailer to rent from the Ace Hadrware location, for some reason it set it up for me to pick it up in Burley. Really not sure why it did that.Lola P.
Friendly staff, easy turn in and damage was noted at turn in location because no one at pick up location bothered to inspect the vehicle.Steven P.
Le client n'a pas laissé de commentaire.Teresa K.
Educate the staff. No one knew much.Sterling N.
Le client n'a pas laissé de commentaire.Wendy M.
Little TM drove nice.BARBRA R.
Le client n'a pas laissé de commentaire.Ethan B.
Le client n'a pas laissé de commentaire.Sarah I.
Le client n'a pas laissé de commentaire.Scott N.
Have the trailers serviced. Mine was needing some basic maintenance done on it and the trailer brakes would not release completely all the timemichael M.
I waited for over an hour for the lady to figure out how to use the computer. I was late getting my car towwed. My time was completely wasted because of poor training. After teaching them how to do their paper work I was then charged for it. This is a screwed up way to take care of a customer who's used Uhaul many times in the last couple of year's. I think it's time for me to start looking else where for rental equipment.Troy H.
My only complaint is that the truck was near empty when I picked it up and it cost me just over $100 to fill it upRyan W.
Le client n'a pas laissé de commentaire.Scott A.