The store was great, however you overcharged me by far almost triple what I was told. There was $100 hold and it took almost 6 days to get back. Then I was told I was charged for being over miles. How can you tell the miles when all the indicators were flashing the hole time. Change oil service breaks, service abs, etc etc. I drove from Clare to mount pleasant and back no stops. It was actually less than what I anticipated. Apparently you just charge whatever you want. I was told $40 and charged $70 and it took almost a week to get back. I returned same day also. What a horrible experience I will never do business with U-Haul ever again. Furthermore I explained all this to a rep and he said is that all sir rushed me off the phone and never gave me an option to request a refund nothing. Jeromy 989-487-9272
JEROMY YOUNG
Customer Reviews for Ace Hardware of Clare
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Not tell me one price on the phone and on pick up day make me pay over a hundred extra “customer service”… Clare was great service but he couldn’t get the price down because it’s what you are calculating in the computers… I find that BS that happened.
Dakota FikeThe Claire store did a phenomenal job at receiving the car hauler.
GERALD LANDENBERGERDo your job
DOUGLAS DALE DANBERRYThere was a power outage when we tried to return the truck at 3:30 pm so Ace Hardware was closed. Didn't realize we had to check out online. ACE didn't answer the phone when the power was out.
PAUL HENKEKeep up the good work!
James DoolinNothing it worked out well. Thank you.
ALGER SMOCKthe people who rented the truck to us were very helpful and courteous.
David TothCustomer service was impeccable thanks😊
heather keathelyThe car trailer was in very good condition and towed behind my vehicle like it was brand new. Thank you uhaul for very pleasant experience.
Michael HilyardToo expensive. Have an hourly rate
ZACHARY SCHULTZHopeful that Matt follows through with repairs
todd WITBECKProfessional and courteous employees was by far the best experience I've ever had with a U-Haul. They went out of their way to make me happy. It was much appreciated, and I would definitely recommend them to anybody who needs to move. Or rent a truck.
DARE WAREMy comment would be..I think you all were very Nice..Friendly..Thorough on questions we had..I would Recommend anyone to your Location! Thank you all!
debra cosgroveThere were several blankets left inside of the unit and there was several piles of sand and rocks on the floor. Shortly after getting the trailer to my house I noticed that the tire seemed low. Prior to leaving ichecked the tire in the morning and it was at 22 psi, the tire said max pressure 65 PSI. I checked the other 3 tires, all varied between 60-70 psi. Comparing the low tire to the other 3, it had different tread and the other 3 had green stem indicating nitrogen. I had to pulled the trailer to the closest gas station about 3 miles away because the closer ones that had a machine for air were inaccessible with a trailer. While putting air in the tire you could feel how warm the tire was. I check and was unable to see any nails in the tire. The $2 to put air in the tire was minor compared to the worry about having a flat tire on a 450 mile move at 330am. Due to the concerns with the tire, every hour I made a stop to check to ensure it wasn't loosing air. Luckily it wasn't. If I didn't check they was potential for major issues, I'm extremely disappointed in Uhaul.
Scott CoderePerfect
HALEY SLATTERBetter customer service, just better service over all. Just a terrible experience all way around.
Gary GendronThe exterior of the truck was pretty dirty. The interior of it was in good condition though.
Chris KaminskiThey was garbage in the back of the truck plus the wipers did not work well at all
Felisha DrakeThe people awesome
Thomas ESCHLe personnel était amical et serviable. I would rent from them again.
ANOTHONY RUDDI had to rent the trailer to pick up a piano that I inherited from my grandmother. It was a very difficult day and I have to say that Annie at Ace went above and beyond to make things run smoothly for me, and even had me laughing. The only glitch is the refund of my deposit, which would be no fault of anyone in particular, just technology. I will definitely be using this locations rentals if the need arises and I recommend it to anyone. I hope Ace realizes how lucky they are to have a ray of sunshine as a manager!
Heather AdsitOne of the best U-Haul locations around. Big thanks to Matt, Tom, and the crew. Merci encore!
CHRISTOPHER BRINKMatt was a tremendous help on this round. Tom helped me on the last rental and was very thorough as well. Give these guys a raise!
CHRISTOPHER BRINKService was outstanding!
Steven ScovilleNothing. This location was awesome
Wendy EasterbrookTires were not in great shape for a cross country trip. They made it, but I carried my own spare because i was not optimistic.
Jim WalterThanks again, Tom!
CHRISTOPHER MARKSo upset I rented a car trailer for a minimum of 24 hours, returned it after use of 6 hours called the store this morning (with in the 24 hours) when they opened to check it back in and they charged me a 20 after hour charge. I was not told of this fee and even asked while renting if I could bring back early !!!! No mention of return fee…
Carol ChandelFriendly and Helpful
ronda JohnsonThese people made this a very easy experience
Randall RollsNothing you are very nice people
sherry duncanUhad to pick up equip at a different location than scheduled, but it worked out. People involved at the truck location and the auto transport location were very patient and helpful.
Gordon WarrickCheck in online
Scott KustarzThis location had super slow WiFi and then the uhaul site was down. It took 45+ minutes to finish the check in process.
Laura GarciaCustomer Service persons were very friendly and helpful.
Mary BatesExcellent service à la clientèle
craig albrightThe trailer had visible dirt and sand all over the outside
Kurt WichmannGreat place
TIMOTHY HASKELLService was quick and staff friendly
Dollie Stubermiscommunication at first .. FIrst it was no deposit being returned then deposit was returned long process to return truck.
Jacob ReinboldVery friendly. Easy to rent.
DORIS MILDRED STEFANIAKSales people more knowledgeable
Michelle Dunajto make sure the trucks have no issues prior to pick up would have been nice. the check engine light was on the whole way. was told it was due to someone prior doing 70+mph which caused it to come on. there was no walk through with the truck either
Krysn Provost AcreNo comment.
CLIFFORD WOODNo uhaul boxes, trailer lights repaired with duck tape. One of top lights was not working
Lawrence CrowleyIIIU-Haul always rocks my world
MILDRED HELENE LEACHMANStaff very helpful!
Karen BeebeThe customer service was excellent! Very friendly staff!
MIKE DABASINSKASI had a truck that seem to have mechanical issues clunked n banged when i turned. Then my reservation drop off time was for 6:30pm i got to the location at that time n they had closed at 6pm so got charged extra $20 bc after hours but i was following my reservation.
shanee Mccrimmon