This was an easy and great experience. Will rent from here again.
Tracy W.
Customer Reviews for Ace Hardware
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
The moving blankets were not ready when we rented the truck. The clerk went to get moving blankets and threw them into the back of the truck telling me "they are all there." Supposed to be 18 moving blankets.
JEFFREY F.Mileage and gas was not what was reported when picking up vehicle so make sure you check before you leave. I followed the link and took photos of the correct mileage and gas in the verify vehicle app but when returning the truck they said they didn't have my photos in the app. They did take care of it for me so I was charged correctly. The first time I rented it was accurate, not sure what happened when the previous person returned the vehicle before me. Would still rent again.
Wayne L.Tyler was AMAZING for helping us pick up and drop off. Genuine, supportive, patient, kind and caring. We will be back because of him alone.
Ryan O.The young man helping us at Ace was extremely nice & very knowledgeable & thorough. He went over everything in the contract and on the truck. He is an asset to your store!
MARIA J.The vehicle was in excellent condition, and clean. Very pleased with the rental.
arnold R.CLEAN THE TRUCKS! Maintain the trucks maintenance. The truck was disgustingly nasty and drove like it was going to stop running at any moment. Train your employees so they don't give customers false information because they don't want to do their job, or at least know who to call if they don't know the right answer.
Tamiko T.Called and asked for help, since I was being charged 329 dollars for using the car hauler for one day. Did not receive anything. I was very disappointed
DAVID R.Overall its a good system. The best part are no lines.
Reginlad H.U-Haul is/has been our go-to moving company for years. The self-checkout was great. I would say investing in trucks that have better gas mileage would be good.
Kenneth E.Everything was great and went very smoot.
KEVIN D.Two associates "hooked up" for me, took pictures yet trailer fell off and hit me. RepWest insurance will not call me back. Do I need to sue the store to get my vehicle fixed?
Kimberly J.The rental experience was simple, and the ACE employee was very helpful and knowledgeable. Very loud cabin, but overall, a great experience. The dash cup holders were dirty and there was some trash left behind from a previous renter, although it was hidden behind the seats. (Mask, paper and a rotting orange)
DAVID W.Friendly helpful staff. Easy process.
JOSEPH B.Nothing keep doing what u doing.
Terry S.Fix the app. The return took 45 minutes as it would not upload a picture picture of the mileage. Finally a Google search showed this to be a known problem for at LEAST 6 MONTHS.
WILLIAM D.Oswego Ace employees were AMAZING. They were rest for us, explained w writhing and we're friendly at the sake time. Love that store. I sent two people to rent from uhaul/oswego in the future.
Robert B.Shorten the time it takes to pickup a truck! Booked for 1:30 pickup, got there at 1:40...took 20 mins before I was given the keys....charged from 1:30.
Alan L.Very helpful welcoming and efficient.
LINA I.Steering was very sloppy on the vehicle, I have driven several rental trucks, this was by far the worst.
KEVIN M.I was charged for an extra day just because I was 30 minutes late and the guy was still on the phone calling me to bring the truck. And I just saw a new charge on my card, I don't trust that location with my banking details anymore.
KUFRE A.Got charged $20 for dropping off “after hours†even though the truck wasn't due back for another 12 hours.
Cristoval A.all good, great people at this ACE/Uhaul
STUART V.Customer service reps were not too attentive and almost rude. Acted like we were bothering them. One was eating a sandwich and made us wait! But the price is right and the location super convenient so will probably use this service again. Maybe pick up at another location.
WENDY H.Customer service was terrific. Very helpful and easy to rent a truck at this location.
JENNIFER K.Was easier than I expected picking up and dropping off using the online check in process.
pat H.Very nice people
EDDY M.I shouldn't have to wait 15 minutes for one guy to come out from the back to check me out my truck. Then when I returned it, I waited 7 minutes for him to say "Just leave the key and you will get an email receipt"' Waste of my time.
ROBERT P.I experienced a dilemma and the staff was friendly and helpful .
Dina H.Everything was great, keep up the good work!
TIMOTHY C.Good alternative to the main Uhaul station on Douglas
ARTHUR C.Ace was unable to initiate rental on-site. Requested that I do rental online myself as the van in their parking lot did not appear to be available. Returned home and was able to rent that van with no issue Returned to store but additional data needed including some I previously entered online. The rental was difficult and took way too much time. While using van, noticed dark soda pop splashed on inside of windshield so I cleaned it. Return of equipment was awkward with store personel not effectively communicating to me about the final charges and whether I would get an email or any kind of final receipt.
DAVID A.Although I did the Uhaul early "online" check in when I went to pick up my rental only half of the information submitted could be seen by the employee who was helping me with the rental so it took a little longer than expected.
peter P.I picked up the truck from a non-uhaul location. I wanted to pick up (and reserved) the truck before this location opened up. I was called by the location and was informed I couldn't. U-haul needs to update their system. You would think a big corporation would have something this small figured out.
KEITH M.When I arrived to pick up a trailer I was turned over from employee to employee till finally somebody finally helped me out... they told me if I didn't return it in person or online I was going to have to pay an extra $20... I returned it earlier then what I checked it out for but after trying to checked back in online for 30 min I was unable to use the website... I called the next morning to make sure it was checked in and they said they had already charged me another $20... after going back and forth with them on the phone they agreed they were going to take care of the $20 on their end... Of course they never did.. I don't have time to keep dealing with this so I guess you guys win... my $26 dollar rental turned into $46.... I've rented many uhauls before and never once did I have this problem in other locations
JOSE G.The conversion van I rented was a very nice updated, it drove wonderfully and smooth. The only thing I would suggest is more comfortable seats. Very stiff and hurt my back for our long drive. Otherwise extremely satisfied.
Lisa L.Using cell phone to register in my opinion was not convenient, setting up account, creating another password, sending verification codes back and forth, uploading / downloading pictures- whatever happened to here's my license information and credit card and here's the keys?? Gas tank was not “full†as was stated at pick-up, cost $10 to fill tank to go 25 miles?? Ace customer service was fine.
donald M.Richard and Ronni were terrific to work with and professional. It is a great location to be able to rent a Uhaul van.
Eileen S.