Évaluations des clients Ace Hardware

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Ace Hardware

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John A.
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Drop off went smoothly.

Shirlene E.
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I was supposed to pick up the truck in a whole different city it was very annoying to have to drive 45 miles to pick up the truck !!

Duane S.
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Le client n'a pas laissé de commentaire.

Susan and Richar W.
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Ace a subcontractor (franchisee?) in our small town or u-haul as the provider (franchisor?) Failed to properly train store employees on use of computer systems and customer service. First, our computer reservation did not make it to the store before pickup time. Second, store employees focused on finding the missing reservation rather than focusing on filling out needs with available stock. It took almost 45 minutes to for them to resolve our needs. Then it took another 30-40 minutes attempting to adjust the corporate generated additional charges for blankets and a two wheeler we did not want. We wound up accepting the charge to get out of there. Third, on return within the 24 hour period our charges included a charge for a second day. It took another 40 minutes or more and for telephone calls to u-haul to have the second day charge removed. Whew. Now the employees were valiant, courteous, and worked hard to resolve all the issues, but ... either u-haul did not train well, or control too much with off-premise managers ... The entire experience was frustrating to us as customers. Really frustrated. We've been u-haul customers infrequently for years and have enjoyed excellent and prompt service from four different cities over the years. We'll remain customers but ... truly hoping for serious improvement. For our next rent, we'll confirm arrival of reservation, preview prices, and expect on premise adjustments as needed... on a timely basis.

Doug H.
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Everything went very well no improvements needed

Ellen B.
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Le client n'a pas laissé de commentaire.

Douglas B.
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Very poor service. Employees had little to no knowledge of the Uhaul product. I picked up a 26ft truck and transport trailer. Took more than 2 hrs. They had no clue how to hookup the trailer properly and the truck had not been cleaned at all (soda spill in cab). Had to clean windshield just to see to hook up the trailer. Had to show and tell employee where all the chains hooked up and how to secure the tires. The pickup location was 80 miles away from my original reservation which they informed me 12 hrs before my pickup time. That added an additional three hrs to my driving time.

Kenneth P.
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Le client n'a pas laissé de commentaire.

Krishna H.
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Le client n'a pas laissé de commentaire.

Adam B.
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Le client n'a pas laissé de commentaire.

linda M.
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Le client n'a pas laissé de commentaire.

MARY G.
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ACE in Burley,ID, Manager was very helpful and friendly and staff as well

Carmen J.
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Slow service as Is in ACE Hardware - very friendly and helpful service. Limited rental equipment - if reserve advise call first to make sure has availability.

KEISEA ANN O.
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Le client n'a pas laissé de commentaire.

Sherri Z.
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Easy access

Alma M.
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Le client n'a pas laissé de commentaire.

Glen C.
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Le client n'a pas laissé de commentaire.

Barry B.
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The only complaint I have is that I have less hassle renting a $60,000.00 car than I do renting one of your $5000.00 trailers

Douglas B.
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My experience was a result of my equipment breaking down and I was struggling to get my tasks accomplished and salvage my own gear. Rick handled my request for a trailer and he was both sympathetic and accommodating. Getting my act back together would have been much more difficult without his personal involvement. I'm grateful.

Tineyah G.
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Le client n'a pas laissé de commentaire.

Delbert S.
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Le client n'a pas laissé de commentaire.

Irving F.
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The employees were all very helpful and efficient. That was both the ones that greeted me when I arrived and the one one that took care of me when I brought the truck back.

Bruce L.
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Le client n'a pas laissé de commentaire.

Jason S.
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Le client n'a pas laissé de commentaire.

Darrell N.
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Nothing

Frederick G.
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Very good

Robert K.
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They need more trained personnel

Bruce L.
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Le client n'a pas laissé de commentaire.

Bruce L.
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Le client n'a pas laissé de commentaire.

yolanda L.
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My experience was horrible. There was no sense of ergancy what so ever. I have not had trouble using u hall when it was not through ace. I felt as though they had not been properly trained to assist me with u hall.

Thomas G.
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Be more informative. Train your employees better so the customer has all the details of everything and not have surprises on charges

aaron B.
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Appliance dolly was not in the truck, had to wait in line and for the crew to gather the equipment, and the truck it's self was covered in dirt on the outside. Otherwise went smoothly.

Clifford T.
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Well first of all I had to load the trailer by myself after driving all day. It took an hour and 45 minutes to rent a U-Haul because they said they wouldn't take my bank card turns out the lady was trying to do $100 deposit on my bank card which then raised my rental fee to $250 when originally it was supposed to be 180 and that didn't make sense to me. After I told her that wasn't right then she didn't give me any insurance only charge me 140 figured out that she didn't need it apposite called the corporate office a couple times and as I was leaving came back out and handed me my deposit back and told me she should've never asked for it would never go back to that location for U-Haul ever again

Robert T.
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Le client n'a pas laissé de commentaire.

Lindsey S.
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Le client n'a pas laissé de commentaire.

Christine T.
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When i reserved the trailer the CC information didn't seem to transfer (or the person didn't know how to access it) so when i picked it up i had to again present a CC...a little frustrating to say the least.

Sean B.
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Le client n'a pas laissé de commentaire.

Leslie W.
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Le client n'a pas laissé de commentaire.

Ben T.
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I reserved the trailer on line but when I arrived to pick it up I was told my new full size Chevy pickup wasn't big enough. I was renting a car trailer which I was told weighs about 2000lbs. I was using it to haul a Jeep which weighs about 3200 lbs. my pickup has a towing capacity of over 9000 lbs. I called u haul directly they said only manager on site could override this and that since my pickup weighed less than 3500 lbs it's too light to tow that. My pickup weighs over 4500 lbs. manager finally came back and let me rent it and I had absolutely no trouble pulling the Jeep. All in all a very miserable experience.

WILLIAM W.
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Le client n'a pas laissé de commentaire.

Craig T.
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Good experience, both sides of my trip went well. Thanks C Tracy.

Valan A.
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Le client n'a pas laissé de commentaire.

Jonathan D.
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Very smooth. Process easy.

Trenton M.
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Le client n'a pas laissé de commentaire.

Elizabeth C.
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Windows were dirty and it needed and oil change.

SHAYNE G.
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Local store made a communication mistake (they were very nice though) and it looked like was going to have to pay $700 more than estimated. The area office people (Paul and Kisha) fixed all of it. Highest Mark's possible!!!

April D.
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Le client n'a pas laissé de commentaire.

Jesse L.
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Receiving location was extremely helpful. Very good customer service. Some of the best I have ever experienced.

kevin D.
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Le client n'a pas laissé de commentaire.

Edwin P.
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Le client n'a pas laissé de commentaire.

Dennis M.
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Battery in truck was dead after sitting for a few days. Ace charged the battery but knowing it had been dead left me an uneasy feeling the first time the truck sat overnight.

Kolleen R.
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If you have special circumstances as I did, ask for the assistant manager, I think his name was Aaron. He is the most knowledgeable and really got the job done. Good work.

Shawn A.
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My trailer was NOT AT THE SITE IT SAID IT WAS. SO PICKED UP IN BURLY IDAHO. U-Haul in Meridian was no help to me. I was so stressed for time and TIRED.

Ethan G.
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Le client n'a pas laissé de commentaire.

Torrey T.
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The only thing that I had issues with is after we got to where we where going to pick up our stuff the truck almost did not start. And the wiper fuild was low.

Maricela A.
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Le client n'a pas laissé de commentaire.

Jacquelin G.
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Le client n'a pas laissé de commentaire.

COLLEEN W.
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The computer didn't want to accept my card but the clerk was able to work through it and get me on the road.

Ben T.
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Le client n'a pas laissé de commentaire.

Michelle E.
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Apparently Ace just started doing Uhaul rentals and don't seem to know anything about it, and it's frustrating.

CLAYNE Z.
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Employees extremely friendly and helpful, but not well trained on the UHaul program. Management should train employees better.

Janet L.
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Helpful staff. Great attitudes.

John N.
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Make sure the equipment is ready when the customer is there to pick up. We spent half a day running around town trying to trade U-Haul trailers because the one we got had a tire with no rubber. It's also my fault checking the equipment before I left.

Trenton B.
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Le client n'a pas laissé de commentaire.

Amie V.
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Excellent customer service, answered all questions! Very informed and helpful!

Sheldon A.
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This site is new. Have more clerks trained

Wendy H.
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Le client n'a pas laissé de commentaire.

Alexander S.
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Le client n'a pas laissé de commentaire.

debra B.
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The manager has a very bad customer service attitude

Sue H.
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Le client n'a pas laissé de commentaire.

David M.
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Le client n'a pas laissé de commentaire.

Elisabeth L.
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Le client n'a pas laissé de commentaire.

val O.
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It took 2 hours to rent the equipment Then I could not use it Your system is inadequate and the customers should not have to explain every detail regarding vehicle information The system should have this information pop up automatically Kind of like when you go to buy a part they type the year and make then the information is there It was the worst experience I have ever had Not happy with service at all Although clerk tried her best I rented equipment that was useless to me and should not have to pay for It

miguel L.
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Le client n'a pas laissé de commentaire.

Kathy W.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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