Customer Reviews for Ace Hardware
(U-Haul Neighborhood Dealer)

115 évaluations

2556 Overland Ave   Burley, ID 83318

(208) 647-0358

Heures

  • Mon–Sat
    De 8 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm

Services dans cet établissement :

Pour nous contacter

(208) 647-0358

2556 Overland Ave
Burley, ID 83318

Services dans cet établissement :

Heures

  • Mon–Sat
    De 8 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

Was charged $40,8 for fuel when I filled up the gas back to the mark of where it was when I left the lot with it.

Josh G. 
Évaluation :
3

I would never refer another person to your company whatsoever. 12 dollar fuel charge after I brought it back on your specifications along with my pictures. I should take you ass to court for defamation. Not to mention the truck in question needs a serious tune up, engine idles rough and the suspension is loose as hell. Not like this is going to help. Major corperations these days are shit

Benjamin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfonso S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda S. 
Évaluation :
5

Not a thing

ROXANNA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert O. 
Évaluation :
3

I was charge for the dolly that was not given to me during pick-up. Came back the next day to informed the associates, the lady called someone to let them know what happened. And after a couple of minutes on the phone/she was looking at my receipt, she said that I should receive a refund for the dolly that was not oil the truck during pick up. Up to this minute, Im still waiting for my refund.. I don't see it happening. Poor service.. Associates are still on training. Waiting for my refund please.

Rosa J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda S. 
Évaluation :
3

The customer service should could use improving. The man helping me seemed to not have any idea of my reservation - unsure of the size of truck I reserved and then failed to give me a dolly I had also reserved. Fortunately it all worked out and I received the right keys to the right truck. Which was operational and worked out well for my move. I had to go to a different location to get the auto transport trailer which was annoying but U-Haul headquarters were helpful in keeping me updated and communicating.

Kate Y. 
Évaluation :
5

The associate I believe his name was Rick was outstanding getting the trailer checked out and returned. Thank you Rick for all your work. Outstanding.

Scott R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kody C. 
Évaluation :
1

Wrong equipment was given. We were required to take extra time to fix the problem they created resulting in loss of help loading. They didn't seem to know what they were doing.

Lynn Marie O. 
Évaluation :
2

Overcharged me.

KC B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LOIS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer E. 
Évaluation :
5

All is good. Great employees at this location.

Bruce L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andy G. 
Évaluation :
4

install a lift jack to make it easier to hitch up to ball hitch vs using your back

JOSE R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Terry C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jamie G. 
Évaluation :
5

The Uhaul return in Burley was awesome. FRIENDLY and helpful as anyone could EVER be. Thanks !

SHIRLEY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles G. 
Évaluation :
3

It's the very back of a strip mall area, there is nothing about it that is clean and inviting.

DOUGLAS S. 
Évaluation :
3

I wish picking up the trailer was as easy as dropping it off. There are no keys on the trailer. I have rented many times. Why do I need to walk into the store to scan my driver's liscense for the fourth or fifth time in one year. I wish I can reserve the trailer on the app, Take a picture before taking off, hit check out, receive my information, contract and insurance information electronically and go. I have a CDL, I know how to hook up a trailer. Why do I need to walk in and wait 30 minutes for a guy who does not do this everyday figure out how to check me out.

Eric S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DILLON P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA T. 
Évaluation :
2

Knowing what to do and giving customers privacy by not taking the driver's license away from customer.

marlene T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cameron W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kim W. 
Évaluation :
1

Trying to use a gift card for the rental, it took 7 employees and over an hour to figure out how to process the transaction. In the end my card ended up being used for the entire amount of the rental, still have not received my refund.

JACOB P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alvin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lanny C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABRAM G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mikki O. 
Évaluation :
3

We reserved a 26' truck for two days. That truck was in for repair which we were not told until late the day before we were to pick it up. We ended up with a 10' truck which meant we had to make more trips. We picked up the truck on Friday at 1:23 and returned it on Saturday at 1:50. We were still charged for 2 days. I am not happy with U-Haul!

Vickie H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SUE F. 
Évaluation :
5

Drop off went smoothly.

John A. 
Évaluation :
2

I was supposed to pick up the truck in a whole different city it was very annoying to have to drive 45 miles to pick up the truck !!

Shirlene E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Duane S. 
Évaluation :
2

Ace a subcontractor (franchisee?) in our small town or u-haul as the provider (franchisor?) Failed to properly train store employees on use of computer systems and customer service. First, our computer reservation did not make it to the store before pickup time. Second, store employees focused on finding the missing reservation rather than focusing on filling out needs with available stock. It took almost 45 minutes to for them to resolve our needs. Then it took another 30-40 minutes attempting to adjust the corporate generated additional charges for blankets and a two wheeler we did not want. We wound up accepting the charge to get out of there. Third, on return within the 24 hour period our charges included a charge for a second day. It took another 40 minutes or more and for telephone calls to u-haul to have the second day charge removed. Whew. Now the employees were valiant, courteous, and worked hard to resolve all the issues, but ... either u-haul did not train well, or control too much with off-premise managers ... The entire experience was frustrating to us as customers. Really frustrated. We've been u-haul customers infrequently for years and have enjoyed excellent and prompt service from four different cities over the years. We'll remain customers but ... truly hoping for serious improvement. For our next rent, we'll confirm arrival of reservation, preview prices, and expect on premise adjustments as needed... on a timely basis.

Susan and Richar W. 
Évaluation :
5

Everything went very well no improvements needed

Doug H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ellen B. 
Évaluation :
1

Very poor service. Employees had little to no knowledge of the Uhaul product. I picked up a 26ft truck and transport trailer. Took more than 2 hrs. They had no clue how to hookup the trailer properly and the truck had not been cleaned at all (soda spill in cab). Had to clean windshield just to see to hook up the trailer. Had to show and tell employee where all the chains hooked up and how to secure the tires. The pickup location was 80 miles away from my original reservation which they informed me 12 hrs before my pickup time. That added an additional three hrs to my driving time.

Douglas B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kenneth P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krishna H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

linda M. 
Évaluation :
5

ACE in Burley,ID, Manager was very helpful and friendly and staff as well

MARY G. 
Évaluation :
3

Slow service as Is in ACE Hardware - very friendly and helpful service. Limited rental equipment - if reserve advise call first to make sure has availability.

Carmen J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEISEA ANN O. 
Évaluation :
3

Easy access

Sherri Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alma M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen C. 
Évaluation :
5

The only complaint I have is that I have less hassle renting a $60 000 car than I do renting one of your $5 000 trailers

Barry B. 
Évaluation :
5

My experience was a result of my equipment breaking down and I was struggling to get my tasks accomplished and salvage my own gear. Rick handled my request for a trailer and he was both sympathetic and accommodating. Getting my act back together would have been much more difficult without his personal involvement. I'm grateful.

Douglas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tineyah G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delbert S. 
Évaluation :
5

The employees were all very helpful and efficient. That was both the ones that greeted me when I arrived and the one one that took care of me when I brought the truck back.

Irving F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason S. 
Évaluation :
5

Rien

Darrell N. 
Évaluation :
4

Very good

Frederick G. 
Évaluation :
3

They need more trained personnel

Robert K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce L. 
Évaluation :
1

My experience was horrible. There was no sense of ergancy what so ever. I have not had trouble using u hall when it was not through ace. I felt as though they had not been properly trained to assist me with u hall.

yolanda L. 
Évaluation :
1

Be more informative. Train your employees better so the customer has all the details of everything and not have surprises on charges

Thomas G. 
Évaluation :
3

Appliance dolly was not in the truck, had to wait in line and for the crew to gather the equipment, and the truck it's self was covered in dirt on the outside. Otherwise went smoothly.

aaron B. 
Évaluation :
1

Well first of all I had to load the trailer by myself after driving all day. It took an hour and 45 minutes to rent a U-Haul because they said they wouldn't take my bank card turns out the lady was trying to do $100 deposit on my bank card which then raised my rental fee to $250 when originally it was supposed to be 180 and that didn't make sense to me. After I told her that wasn't right then she didn't give me any insurance only charge me 140 figured out that she didn't need it apposite called the corporate office a couple times and as I was leaving came back out and handed me my deposit back and told me she should've never asked for it would never go back to that location for U-Haul ever again

Clifford T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lindsey S. 
Évaluation :
3

When i reserved the trailer the CC information didn't seem to transfer (or the person didn't know how to access it) so when i picked it up i had to again present a CC...a little frustrating to say the least.

Christine T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie W. 
Évaluation :
1

I reserved the trailer on line but when I arrived to pick it up I was told my new full size Chevy pickup wasn't big enough. I was renting a car trailer which I was told weighs about 2000lbs. I was using it to haul a Jeep which weighs about 3200 lbs. my pickup has a towing capacity of over 9000 lbs. I called u haul directly they said only manager on site could override this and that since my pickup weighed less than 3500 lbs it's too light to tow that. My pickup weighs over 4500 lbs. manager finally came back and let me rent it and I had absolutely no trouble pulling the Jeep. All in all a very miserable experience.

Ben T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM W. 
Évaluation :
5

Good experience, both sides of my trip went well. Thanks C Tracy.

Craig T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Valan A. 
Évaluation :
5

Very smooth. Process easy.

Jonathan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trenton M. 
Évaluation :
3

Windows were dirty and it needed and oil change.

Elizabeth C. 
Évaluation :
5

Local store made a communication mistake (they were very nice though) and it looked like was going to have to pay $700 more than estimated. The area office people (Paul and Kisha) fixed all of it. Highest Mark's possible!!!

SHAYNE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April D. 
Évaluation :
5

Receiving location was extremely helpful. Very good customer service. Some of the best I have ever experienced.

Jesse L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kevin D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edwin P. 
Évaluation :
4

Battery in truck was dead after sitting for a few days. Ace charged the battery but knowing it had been dead left me an uneasy feeling the first time the truck sat overnight.

Dennis M. 
Évaluation :
5

If you have special circumstances as I did, ask for the assistant manager, I think his name was Aaron. He is the most knowledgeable and really got the job done. Good work.

Kolleen R. 
Évaluation :
2

My trailer was NOT AT THE SITE IT SAID IT WAS. SO PICKED UP IN BURLY IDAHO. U-Haul in Meridian was no help to me. I was so stressed for time and TIRED.

Shawn A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ethan G. 
Évaluation :
4

The only thing that I had issues with is after we got to where we where going to pick up our stuff the truck almost did not start. And the wiper fuild was low.

Torrey T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maricela A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jacquelin G. 
Évaluation :
4

The computer didn't want to accept my card but the clerk was able to work through it and get me on the road.

COLLEEN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben T. 
Évaluation :
3

Apparently Ace just started doing Uhaul rentals and don't seem to know anything about it, and it's frustrating.

Michelle E. 
Non les évaluations ont été soumises pour cet établissement.

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