Customer Reviews for Ace Home Center
(Concessionnaire U-Haul dans le voisinage)

650 évaluations

146 W Town St   Norwich, CT 06360

(860) 887-1118

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 5h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(860) 887-1118

146 W Town St
Norwich, CT 06360

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 5h pm
  • Dim : 9h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Have New Jersey and NYC fix their roads! I know this is outside your control, but I wanted to joke about that question.

sheila W. 
Évaluation :
5

Quick and easy!

Aaron G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK D. 
Évaluation :
5

To note and I pointed this out when the trailer was returned, the trailer had expired Tennessee plates on it. Hopefully that will be rectified before you rent the trailer again.

Sean M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lech D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen M. 
Évaluation :
1

I was told to wait for someone at a register because she wanted to leave, no one checked the trailer or took pictures so I did a video walk around and took pictures myself. I will drive 50 miles to find another location. Lazy staff and terrible attitude.

Nicholas D. 
Évaluation :
3

You can start by not leading me to believe it's gonna only cost me 45 dollars for 4 hours and it ends up costing 110 dollars. Would have never gotten it had i known it was going to cost that much

Jonathan L. 
Évaluation :
4

Truck was ready and in good shape. Moving pads were reserved, but center wasnt' sure if they had any. After checking, they found they did.

Glenn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DESTINY S. 
Évaluation :
1

Truck was very dirty but the manager on that day cleaned I very well. I needed a ball hitch, made sure it had one. Drove an hour away only to find that the hitch was locked and we were not given a key. By this time, the store was closed. Called UHaul help, and they had to call me back. Called back only to ask questions. Then needed pictures. I had already driven the hour there and wasn't even able to do what I needed to and I had to get home to my kids. The next day I called the store and talked to the stand-in manager. She said not to worry, they'd take care of us. Only to get there and be charged extra for extra miles. And we COULDN'T EVEN TOW WHAT WE RENTED IT FOR! Completely waisted my time and a good amount of money.

Andrea M. 
Évaluation :
5

The service was fast. Friendly atmosphere. Very helpful staff. Equipment was almost brand new

Shota L. 
Évaluation :
5

Thank you Maxwell for refunding me the $10 for the moving blankets I forgot to take with me. I appreciate not being charged for a service I did not use. Excellent service à la clientèle.

Heaven Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
5

very helpful,

bob S. 
Évaluation :
5

You guys did an excellent job, we were moving last minute and you were able to meet our needs then some!! Thank you so much!!

marcie S. 
Évaluation :
5

She is helpful and courteous! Excellent customer service

Lai M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany B. 
Évaluation :
1

Absolutely terrible customer service. Never expect me to be a customer ever again.

Devon W. 
Évaluation :
5

Great service

Shirley M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aubrey T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Drew E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelica Z. 
Évaluation :
3

It would help if the uhaul representatives were upfront about whether the vehicles are one way or not. I was told the truck was one way and when I went to drop it off it said I had to be where I picked up the vehicle. We went over the fact that it was one way several times during the reservation. The vehicle had an Arizona plate on it so I am not sure why it was considered "their" vehicle when it is Norwich, CT. It would be nice if just once I had an easy return of a uhaul vehicle or equipment.

Camelia H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lindee H. 
Évaluation :
2

This was the second time that there was a problem with billing. And both times had to send extra time fixing it with my bank and with you guys. To say the least I'm very unhappy!

micheal R. 
Évaluation :
5

Change listing. Trailer is 6ft wide but gate is 4ft 9inches make it known. Had to return couldn't fit cargo through the gate

Ryan M. 
Évaluation :
5

Nice

Ramon A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarah J. 
Évaluation :
5

I would recommend this location if the trucks were actually cleaned. The truck I rented was incredibly dirty. It smelled horrendous. Dirt, dust and garbage all over the truck. The back of the truck had a lot of dirt and debris as well. It was nasty and for $92 I feel I was way over charged.

Perry S. 
Évaluation :
4

Lower prices

michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raed S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lech D. 
Évaluation :
3

Improve the training of customer service people at pickup location. Customer Service representative was cordial and , just not fully up to speed.

Richard W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine M. 
Évaluation :
3

On the 1/22/22- I used a pick up and everything good, we clean the truck and filled the gas. But on 1/24/22- I used a 15 foot truck/ dolly, I gave it back that night after only 19,2 miles/ clean the truck/ locked the dolly in the back/ filled the gas tank and my son took a picture of the gas gauge/ left the key in the drop box since need to do a double on Monday with a client in his home. I went back to Ace today Tuesday when I got out of work and found out I got charged for gas/ I filled the tank before I dropped it off- I have a receipt for the gas. They said they can't give me a refund to call the main office. Call me back thank you

CHRISTOPHER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith S. 
Évaluation :
5

Professional and convenient location

JESSICA G. 
Évaluation :
5

Convenient, truck clean and comfortable

Jessica G. 
Évaluation :
3

Well when I opted out of the insurance and you still billed me and I wasn't paying attention and already signed. That's not fair but I guess my fault and I literally had the only truck with snow on the wind sheild. Staff was good I was annoyed that of the reasons above.

Philip R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT B. 
Évaluation :
1

Provide quality customer service. My boyfriend left his wallet in the uhaul by accident and realized it after the uhaul was resturned. When he went back to the location and asked to check the uhaul for his wallet he was denied. Employees stated they checked the uhaul. However, two days later the next customer who used the uhaul found my boyfriends wallet in plain sight. Luckily he was kind enough to reach out to my boyfriend to return the wallet. Clearly the uhaul was never checked. It is disappointing the employees couldn't be bothered to check.

Benjamin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

benjamin J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALEXIS A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike F. 
Évaluation :
5

Very easy transaction.

Thomas M. 
Évaluation :
2

Dirty. Lied about closing time

Jacob R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GERALD T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brien S. 
Évaluation :
5

Smooth seamless operation. No delays, fast check in and checkout! Very knowledgeable crew. Will definitely try these guys again when I need a rental.

DARNELL I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tom C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN R. 
Évaluation :
3

They didn't give my a dolly but I got charged two rental periods for a dolly that I was never in possession of.

ANDREA F. 
Évaluation :
3

Not bad but too far away - not where I wanted to pick up.

KENNETH K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurent G. 
Évaluation :
5

This service was the best so far, thankyou

ANDREW P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERICA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

benjamin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel P. 
Évaluation :
5

Quick and easy

Karen P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID A. 
Évaluation :
5

The location itself is fine, and the last time I rented a small van it was practically new. The 15 foot rental from this transaction had a gas cap warning light malfunction that I was never able to make go away. Also, what appeared to be the symbol of an engine was lit, and I couldn't tell if it was a warning light or not. It did not say "check engine", so I wasn't sure. But, the truck functioned fine and was clean. It just wasn't maintained to the level I am used to from this location.

Meredith G. 
Évaluation :
5

The first truck had an issue so we were soon in a better truck

Catherine R. 
Évaluation :
4

Everything went smoothly

James G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
5

At this location, nothing! My issue was I had to drive 30 minutes there from my own town, with 3 UHaul locations, to pick up the trailer!

Donald D. 
Évaluation :
4

Everything was taken care of well and explained easily.

Brian S. 
Évaluation :
5

It was easy and stree free. No problem with last minute reservations. Worked out awesome

BOSTIC D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joyce B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cleve W. 
Évaluation :
5

Rental truck was very clean and new.

Vicki F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theodore H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrea M. 
Évaluation :
1

My miles was off, the self check out app wasn't working . Due to that I had to deal with the clerk behind the counter who was aware of the miles being off by 0,6 miles and told me it doesn't matter I still have to pay for the additional miles that I didn't add.

Oscar R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry S. 
Évaluation :
4

Provide more diversified trucks. The nearer locations to me would have been more convenient, but they didn't have the size I needed so I had to travel an extra ten miles to get the right truck, thus costing me in miles which uhaul charged me.

Dean D. 
Évaluation :
5

Maxwell did a great job.

Kathleen R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cyril G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chet L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric B. 
Évaluation :
5

Your doing fine.

CHUCK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Van had dog hair and sawdust all over. Check engine light and tire pressure warning light was on

Paul K. 
Évaluation :
3

The lighting harness was damaged during a previous rental and at the scheduled pickup time, this was unknown to the staff. With permission and support from the staff, I had to rewrite the trailer connection to allow me to take the trailer and keep on schedule for my move. Not a major deal for me but the staff seemed unsure what to do with the damage and would have been lost for a while with a less experienced renter. They were very helpful with the fix and I still got out on the road on time.

Aaron B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra K. 
Évaluation :
1

Mirrors where non usable. Inside smelled like rotted shit. With brown stuff on passenger seat. Driver seat hard to adjust. Handle on driver side window is broken. Looked like someone pissed on front of vehicle.

Donna F. 
Évaluation :
5

Put in a rear view camera system.

Joseph P. 
Évaluation :
5

well check engine light was on, ran ok and it worked well to what i needed it for

Robert S. 
Évaluation :
4

Engine check light was on when I started the vehicle. Dash said check fuel cap.

Jeffrey G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rony K. 
Évaluation :
3

The app is problematic. Would not let me check out. Cost was more than quoted and I drove fewer miles than I estimated.

CHARLEY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cydonie F. 
Non les évaluations ont été soumises pour cet établissement.

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