Thank you for always providing the things we need. Ace hardware store serving our community well. Keep up the great job!
Tracy T
Customer Reviews for Ace Hardware Kempsville
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Have the gas full before renting. This will avoid the inconvenience of going to the station twice.
ROY LThe truck was dirty inside of the cab as well as water being in the box truck due to leaks where we put our furniture. If we had to move during a rain storm our items would get wet. The engine struggled to accelerate which caused so much gas to get used. Right after filling up the gas there was less than a mile drive to the location to drop the truck off and the gas steadily kept going down. This truck needs to either be replaced or needs some major work. I also did online check in and included my ID and all other information but they made me physically do it there as well when trying to pick the truck up.
Taylor AExcellent service à la clientèle
Maurice VKent and the team was FANTASTIC!!
Matt MKeep gas full before renting
Roy LNo comments everything went well but
joseph bGood experience overall...
FRANK MKeep the gas full before rrenting
Roy LThe staff at Ace Hardware provide superior support even though hardware is their primary concern. My hat's off to them!
Kenneth LI called and was able to rent a truck within 1/2 hour
Elizabeth FThe website was down for the entire day. However, the Ace Hardware representative worked his tail off to help me!
Charles lThey had me on the road by 11:55, even though they don't open until noon! The vehicle was new and in excellent condition, and the customer service was excellent. I can't think of any suggestions for improvement.
Bryan SKeep gas full
Roy LThey were very professional and accommodating. Merci.
Eric SThe mirror was cracked the seat in vehicle did not adjust there was trash all under seat like a whole chicken again side passenger mirror glass broke like how are yall renting this out still it was not a good uhual the older man that served me was great this isn’t about customer service cause it was great this is strictly about the condition of the U-Haul van
Porstia HEveryone did a great job easy pick up and drop off. Happy
Mark OFill gas tank before renting
Roy LClean the cab
Karen BFill up gas before renting
Roy LTruck should be less than 75 000 miles any truck if customer is renting. This location gave me which has more than 100 thousand miles on the odometer. Not cleaned, seat adjustable thing has to do by 2 people that much hard to do it. Dealers should be responsible if they are providing these trucks for longer distance from state to state. Unhappy with the truck.
Dheerajkumarredd VKeep gas full before renting
Roy LKeep the gas full before renting
Roy LFill the gas before renting
Roy LI pray I never have to use your services again! Moving is HARD work! The people and the service were exceptional! Friendly and patient with me! I rescheduled twice and was not penalized, nor were the reps frustrated with me. They made the hard work bearable!
deborah bKeep the gas full before renting
Roy LKeep gas full before renting
Roy LHave a reminder for the mileage on the estimated price
Dakota MThe people were nice, but I will never use the online interface again. It was confusing & then I got charged extra because I didn't know how to use it. Seems like you don't want older customers with less knowledge of apps.
Lara GThis location doesn't use uhaul share (check in with mobil device) so you have to wait for business hours to pick up trucks
Terrance JKeep gas full before renting
Roy LThey have hidden fees and did not explain other charges
Gabriele MKeep the gas full before renting
Roy LExtremely cluttered store, dirty and stinky truck. Why do I pay 0,89/mile and then have to fill up the gas on top of it???
Victoria VThe app seemed a bit finicky. But the in person service and equipment were great!
Mary RKeep the gas full before renting
Roy LRepresentative at location kept saying how much uhaul was terrible to work with and kept bashing the system. Uhaul was given filthy. Never again.
Lauren RKeep gas full before renting
Roy LThe Team at Ace were wonderful! Such an easy transaction and they were all so very friendly and helpful!!!
Heather CQuick availability, nice & accommodating staff
Madeleine MThe guys at the Ace store were wonderful!
Heather CGreat customer service and knowledgeable staff. Parking was easy for the 15' truck I rented to get in and out.
Rafael AHave more equipment available, I need a furniture dollie. They had none and claimed UHaul was always short on providing necessary moving equipment. This was my third move this year thru UHaul and each time they didn't have necessary supplies to fill the order.
Thomas LWe were told we could drop off the truck at any location. However, when they went to drop on the truck at this location, it was after their hours. So your instruction said we had to go to some other location which was an half an hour away, So we called Uhaul after hours and the lady explained how we could get the rental process completed. We did the paperwork on line and got the truck turned in to Ace Hardware.
Stephen MTHE WORST EXPERIENCE EVER HORRIBLE SERVICE AND RIP OFF DROVE IT SCAMED ME FOR MILEGGE FEE THEN SCAMED MED AS I DROPPED THE TRUCK OFF CORRECTLY EARLY GAS FILLED THEY SECRETLY TRYED TO BACKDOOR ME AND CHARGE MY CARD FOR MONEY WOW WATCH OUT
Vince LLocation was out of hand trucks. Management needs to ensure that location has all the equipment on hand that they advertise is available.
Daniel Pbefore they hand the key please check what is been paid.. coz this afternoon i rent one and they just hand the key.. charged me for trolly but no trolly on the truck..
John rThe truck drives really rough, seems like a transmission issue. Also If u lightly hit the brakes it jerks the truck, i did not feel safe driving.
Dontay BGreat location with friendly service! If I need to rent from U-Haul again, I will definitely use this location and recommend them to friends and family.
Cynthia MEven though the employee was gone for the day. They ACE lady was very helpful in taking the truck from us.
Gerardo TMake sure you cover the time limit of 6 hours now. Website lets you choose how many hours but doesn't say anything about multiple rental/insurance charges. This may have been a mistake but if not and it's standard practice then it's just shady and dishonest hitting the customer on the back end when they've already used the equipment and are turning it in. That's poor advertisement. From now on I'll work with Budget, Avis or Penske. I did not appreciate the ghost charges.
Brian PThe gentleman who helped me was very nice and helpful
Tracy MThe rate rate per mile is not correct on sign it said rate Sunday thur Thursday was ,69 cent per mile and Friday thru Saturday was ,88 cent per mile which It showing on my copy I was charged a straight 0,89 cent per mile for all miles which is not correct and wasn't please with that I can count as well that is highway robbery be correct on details thanks
TOUCH OWe didn't go inside to return. We put keys in drop box.
Shelia NMake sure the staff stops leaving cars running after you drop off car to Jack up the gas fee. Caught in the act and have on camera
Andrew RBest team ever to work with ........
daniel bFrom the start of the rental process, the entire staff was extremely polite and friendly. They made the entire process super easy and fast
Keishe n