Customer Reviews for Acorn Mini Storage IX
(Concessionnaire U-Haul dans le voisinage)

242 évaluations

3050 130th St W   Shakopee, MN 55379

(952) 496-4008

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 5h pm
  • Sam : 9h am à 3h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(952) 496-4008

3050 130th St W
Shakopee, MN 55379

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 5h pm
  • Sam : 9h am à 3h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith H. 
Évaluation :
1

I rented a truck for 29,95 $ and went 31 miles total. The same day that I rented the U-Haul that cost me a total of 59,00 $ with mileage this U-Haul location charged my card 129,00 $. I called the location right away and ask them why I was charged so much and they said that it would work itself out in a couple days. Woke up this morning and had a receipt for them for the 59 $but they charged me again 80 $. So I have officially paid 209 $for a truck that was supposed to cost me 59 $. And they keep telling me I have to take it up with my bank even though they are the ones running the transactions with my card. Super frustrating experience to say the least. I will never use this location for anything again in the future and would not recommend it to any of my friends. Be careful!

Monica L. 
Évaluation :
2

Packing blankets requested at time of order were not available at pick up location. Person checking us in was excellent and apologetic. We greatly appreciated her empathy.

James M. 
Évaluation :
5

Everything was excellent. The worker at the location was very helpful in explaining everything and making it easy to rent the van. Merci.

Paul B. 
Évaluation :
1

The customer service was terrible and the vehicle smelled very smoky with cigarette ashes on the drivers seat. The employee working on 10/3 in Shakopee was very rude and standoffish. Also, I see on our receipt that we were charged 14 $for safemove which we never agreed to and in my original online reservation I declined. We will not be coming back to this location again and I would not recommend it to anyone. Very disappointed.

Justin J. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

dennis M. 
Évaluation :
5

I want to compliment the young lady who attended to me. Was very pleasant and welcoming. Detailed in handling the paperwork. Sandy

Sandra K. 
Évaluation :
2

The site was hard to find from maps and took a long time to figure out how to reach the site. Online check-in was a nightmare and took an hour. I reserved a rental over a month ahead of time and still had to drive 30+ minutes out from my way. I would not recommend this company to anyone.

Jamie G. 
Évaluation :
2

I didn't get any of the equipment that I ordered and then charged me 3x the amount they told me they were going to charge

Nathan B. 
Évaluation :
4

You need directions and notifications as to road closures to access the location.

Jeffrey T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chet G. 
Évaluation :
5

Easy rental experience with great customer service by Trish Thank you

LeVar Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devon C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brad J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Whitney L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sara D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

toni O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
3

Key did not fit in slot had to force in and take off key ring

Sarah H. 
Évaluation :
5

Dana is excellent @customer service. Her wealth of information made my storage & uhaul rental a snap. She went over & above by providing ice melt to provide a safe area in front of the unit. Dana is an valuable asset to uhaul. Julie A Mielke

Julie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
4

An hour away from my residence. Won an auction and needed to act. fast . I saw your 19,95 $ per day and went for it. Got extra coverage drove 113 miles. 101 dollars. Kind of misleaeding.

Stuart F. 
Évaluation :
5

Staff did a great job

John T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Diana C. 
Évaluation :
3

Went to the storage to drop off u-haul truck, there was a sign on the door that the manager was some where in the storage area and to call his cell phone, I called and his phone was not set up to take messages, kind of defeats the purpose to have a cell phone

PAMELA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steve T. 
Évaluation :
1

No one was at facility during scheduled business hours and scheduled pick up time. I was dropped off by an Uber and had to stand outside for :30 minutes in 32 degree temperatures.

Brian C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ronald C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy A. 
Évaluation :
5

I would like to give a special thanks to Dana Dietrich, she gave us outstanding service and answered all of our questions.

Jeannine H. 
Évaluation :
5

The store manager, Dana, is great to work with.

elinor T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew W. 
Évaluation :
2

Never got a confirmation of the truck rental. So, I didnt know I was getting a smaller truck than I reserved and that it had to be returned earlier than I reserved it for. I was told we could return it after hours but was never told the process on how to do it.

Aaron W. 
Évaluation :
5

No improvements I can think of. Dana and Jim were great to work with. I will use this location again. Awesome people.

Nate M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tammy D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacie L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean W. 
Évaluation :
5

very helpful staff member at front desk making rental an easy experience

RICK W. 
Évaluation :
5

Very good staff. So helpful and polite. Stays in close contact when renting.

Jacqueline T. 
Évaluation :
2

Made me drive about 10 miles one way further for pick up & return= 20 miles....unnecessarily. I purposely ordered very early to have the pick up location I asked for and drop off.... neither worked for you.... I went to close rental agreement after returning the truck but had to look for 2 pads...Open sign up and no one there..... called twice. Waited 10 min. Nothing. Very disappointed in the service.

Sarah D. 
Évaluation :
4

The check in on the website was not the same as listed on the return box. I suspect the website was not working correctly because every time I logged in I was returned to the log in page

Beth B. 
Évaluation :
5

You guys are doing great job

Emmanuel B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SCOTT S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Austin S. 
Évaluation :
4

She couldn't at first find our reservation. It took her a while. But after about 10 minutes she found it. Then things went ok.

Rose S. 
Évaluation :
5

Excellent customer service!!!

Brittany C. 
Évaluation :
5

Your app experience is clunky and terrible

Jordan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel H. 
Évaluation :
4

no issues

Daniel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leo B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nancy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

curtis L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Greg W. 
Évaluation :
5

Dana is super helpful and friendly. A+ service!

Hailey M. 
Évaluation :
5

Agent was very friendly and helpful.

Samia K. 
Évaluation :
2

Be more organized

Veronica A. 
Évaluation :
2

My comments are strictly for Uhaul not this location in particular. My experience was extremely negative overalll. My reservation was cancelled and re-booked twice over 48 hours because the national uhaul line kept extending the reservation of a van I had booked. Then, on the second booking, my pickup location changed without my knowing and so I had to drive 15 minutes out of my way to pick it up. Overall throughout all of this I have had to call Uhaul or Acron Mini Storage 4 times about this issue and on top of all of that my van was not checked in properly and so I had to call and follow up on that (a 5th call) to ensure I would not be overbilled. I will say the people at both Acorn Mini Storage locations I dealt with were very nice but overall this reservation system really screwed me over.

Jessica B. 
Évaluation :
5

The lady working Sunday morning was amazing at juggling all tasks at hand. Her customer service skills are far superior compared to other locations

Brandon B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Judy M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jim A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TROY B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott O. 
Évaluation :
2

I'm not sure if systems were still down but I couldn't return the truck from the app again. It would get all the way to payment and then say it was unable to complete.

Daniel R. 
Évaluation :
1

The uhaul was dirty when we opened up the back when we started loading things in. We also waited 1 1/2 hours just for manager to show up at location to help us. Says she was at post office, but dealing with her in person she was kind and respectful but due to this experience I have now purchased a truck to do my hauling so will not use your service ever again

James R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
1

Site was not staffed at time of drop off. Information about NEW drop off was not in information we received. Notice was posted on the inside of the lid to key drop in such a location that it was easily missed. we had to go on line to learn of NEW process and by then we could not get key back. We called 800 number and were told there was nothing to do but leave it. CHARGED AN EXTRA DAY. I AM NOT HAPPY!!!!!

Terry C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aaron P. 
Évaluation :
5

Great place to rent from. Rates are lowest i could find in the area. Dana is the best to work with!!

Jane S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jim H. 
Évaluation :
3

When I made my initial reservation online, it was for a 17' truck. Minutes after it went through I received a call saying they had no 17' trucks available in the area and the next best thing would be a 15' truck at this location. On my way to pick up the truck at my 10am time, I received a text saying it would not be available until 11:30. I already had plans at that time which resulted in my move being pushed back several hours. The box on the truck was not 15' unless you count the overhang on the cab, and even then I'm not sure. I stated I didn't need a dolly or packing blankets, yet they were in the truck and I would be charged for their use if I broke the zip ties. All in all, I wasn't completely impressed.

TERRENCE N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer S. 
Évaluation :
5

Pickup was very quick and easy.

Charisse R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darci P. 
Évaluation :
5

Very impressed. Clean secure location. Customer service was fabulous. As I have managed and worked in customer service 40 plus years I value being treated the way they treated us. Will let people know! Keep up the great work

Willie F. 
Évaluation :
5

Thank You so much for all the help, it does make things easier.

Mark C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly R. 
Évaluation :
5

Everything was excellent

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken B. 
Évaluation :
5

Yes Dana was very helpful.

JODI D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

micheal R. 
Évaluation :
5

Dana is excellent. Wonderful clean office. She is extremely helpful and friendly.

DONZEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy A. 
Évaluation :
5

The rep I had on Saturday for pick-up and Sunday for drop off was fabulous! Easy in and out process both times! ??

LINDA-MARY S. 
Non les évaluations ont été soumises pour cet établissement.

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