Évaluations des clients Acorn Mini Storage
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Acorn Mini Storage
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kelly I. le
The gentleman working was very helpful. Perhaps a bit of a naysayer trying to work around the holidays, but very pleasant when I was in person with him. Unfortunately, there were systems issues that made it challenging to rent a hand truck ... and he had to have the transaction done via someone else remotely.
Michelle N. le
Convenient for me being downtown. Greg is nice!
Suzanne S. le
Having U-Haul vans available at the Self-Storage site where I have a unit has been such a time-saver. The manager at the storage facility has always been very easy and kind to work with. These two things made my experience very easy and not at all stressful.
Charles A. le
Greg was very helpful and accommodating on short notice.
alex D. le
Greg on 8/5/19 lectured me about the place being high secured which I didn’t understand since the garage door was open and I just walked in and straight to the office. Did I look suspicious since I was dressed casually or dressed like a street person?
Francisco H. le
All good, location is part of Acorn storage and everything was great. Van was perfect for what we needed. Clean on the inside, badly needed to be run through a car wash on the outside, but didn’t bother me much!!!
Ariella R. le
Rental process was great, quick and easy. The agent was amazing! Thank you for your help!
Ruth Y. le
Let customer know they have to call office for agent to open entrance to building.
Muthuraman V. le
Good
Steve L. le
The floors on the inside of the driver cab were coated with mud. The cargo area was full of sand, grass and leaves.
Sara C. le
One drive-in door was inoperable. The other required buzzing the office, who did not respond at first. The parking area smelled pretty bad. I have not yet received the email receipt.
Diane R. le
It would be great if customers could return vehicles at anytime so reliance on a person to allow drop off is unnecessary. Even it were a dedicated U-Haul spot the city approved for after hours drop off would be great! Just an idea... the service was great. Diane
Brittany K. le
The customer service at this location was excellent! Very friendly.
Sydney E. le
Not a good representation of U-Haul customer service not so hot they told me they were not Uhaul they were Acorn Storage pointed to his chest and the labeling on his shirt. Had a rough time getting checked in then had the nerve to call me the next day to see how things were going like I was being rushed when I had the truck for 2 days. Upon return apologized. Will not recommend this location
Leslie B. le
Friendly quick efficient
PETER L. le
I understand the previous renter was hardworking and maybe no time to clean up before the next rental
Edwin F. le
Thanks for being quick, easy and straightforward. Smooth transaction
jeff B. le
Greg was helpful. The Ford worked. I don't think the gmc would've to haul two queen mattresses and box springs.
Ephraim H. le
It took at least a half hour to check out only because the guy couldnt figure out how to do it on the computer. Online checkout specifically said that I would just grab the key and go. When I returned I had to wait for the guy to finish his call and when he was done he said I could just leave the key. Why didn't he just briefly pause his 10 minute call to tell me that?!
tristin G. le
Excellent experience in every respect, thank you very much.
KARI R. le
The Manager, Greg, is a jerk. Firstly, we had to wait 10 minutes to get in. It wasn't until a storage client came out, and let us in. Greg then ran my business credit card, and told me it was declined. I said that is impossible because it has a zero balance. He tried again, and said the same thing. I ended up using my private card. Once we left, I called the credit card company and it turned out that Greg had entered the CBC number wrong, twice, and the bank shut my card down. I had to drive to my bank (90 minutes away) to get it fixed. It took 2 hours before it was up and running again. It cost my business about 1200$ because of his carelessness. He should not be allowed to represent U-haul. I will warn all my fellow businesses about Greg and his unprofessionalism.
David D. le
Make available as an option for pickup truck rentals at this location.
Steve C. le
Professional and attentive service. Answered all questions thoroughly and promptly. Exceptional service.
ambrosia S. le
Explain what type of fuel to put into the vehicle
Gary M. le
I would say this was about the best any of your stores could do. I have not had a bad experience with any of your stores. All achieve a basic good level of service even if the situation is difficult at that moment in time. When patience is displayed on both sides the outcome is almost always good.
Mitya S. le
Greg was polite and helpful.
Kathleen K. le
The wait time was insane when I came to pick up the truck, especially given that I had already done pre-rental confirmation.
adam S. le
Lyle and Greg are absolutely top notch! The location is perfect, clean and well priced. A very very fine operation. Thanks! Adam
julie B. le
This location has no outside parking and was very difficult to pickup or return. Had to block traffic while waiting for an attendant who never showed up. Phone calls for help did not help. Had to leave the U-Haul van with keys locked inside at 11:30 in the morning. Horrible experience!
Kathleen M. le
the dome lights were broken (or we couldnt figure out how to turn them on) and I couldnt drop the truck off same day, I had to return the next day, which was a pain. Very friendly employees tho.
Kevin C. le
Greg did a great job!!
Trisha A. le
The whole process went smooth. Everything was taken care of quickly and effectively
Bruce M. le
Had to wait outside for a while until the person let me in when I returned the truck. He was busy with cleaning another vehicle and didn't know I was outside buzzing to get in. They could use a buzzer that can be heard in the vehicle parking area.
George K. le
The location was a bit difficult to find but I appreciate the great service and flexibility
Patrick K R. le
Signage on the exterior of the building was not immediately clear to me. Agent said that an additional sign is in process. But, now that I know where this office is, I will be more familiar with my next rental experience.
Ling S. le
The gentleman was extremely helpful and patient.
Jean U. le
It would be nice to have the option of a pick-up truck at this location. Many people who live in the area park in ramps and the cargo van is too tall for entry. Overall, excellent experience and customer service.