Évaluations des clients Acorn Mini Storage

Worst customer service ever!!! Sara K needs to be retrained or fired. To start off, the rental van was filthy inside and out (dashboard filled with layers of dust, cigarette stench, dog hair all over seats, and the vehicle needed a car wash badly). I felt so disgusted driving the van. In addition, the Service Reps provided the worst customer service, extremely unprofessional. I was never told how to enter the garage to pick up/drop off the vehicle and was treated with blame for their lack of process and customer service. Sara K was was extremely rude with her responses and scolded me for entering the building incorrectly and that I was late returning the vehicle. Never again will I rent from this poor service, run down and filthy location.

Just a suggestion to add more specific instructions about where you are located - what to look for when approaching your location. It was not easy to spot. I ended up calling the office as I was driving and Gregg provided great directions! Great service recovery! I love that you had customer parking. This was very convenient for a downtown location. I will let others in my area know about your services!

Greg was mean and seemed very prejudice. From the moment I walked in, he talked to me in a condescending voice. After getting everything from the storage, in the rain, I tried to explain to him that I would be late, but he insisted on telling me how much I'm inconveniencing him and other customers. I informed him that it is COVID and I wanted to disinfect everything before my daughter touched it. He told me he doesn't understand what the even means. I have rented from U-Haul several times in the past and he treated me as if I was borrowing his car. When I dropped the van off the next morning, Sarah was completely nice and apologized for Greg's behavior. I wouldn't recommend renting a UHaul from the Sibley location. Go on Eaton.

Greg was friendly and helpful! Everything was ready to go. Seamless and easy. Thanks!

Sarah the agent was fabulous. Couldn't recommend more!

Sara(h) was so helpful and kind! The whole process was fast and pleasant. She was very knowledgeable and able to answer all my questions.

Nice man at counter

Nothing that I can tell! Service was excellent and friendly!

When I had first arrived I was waiting outside of the locations for 15 min before anyone opened the door even after I buzzed to get it. I then was uncomfortable by the guy named Greg (Acorn Storage Saint Paul) as he approached the door he had no mask and no worries about the current pandemic. He wasn't professional he had a very condescending manner towards me. He kept on mentioning the previous renters and how they didn't fill up the gas tank and how I need to fill it otherwise I would get a $30 fee like they did. I've rented from uhaul before it's very easy to understand that but he kept bring it up as if I was going to do the same as the previous renters. I'm not sure why he assumed I would be irresponsible with this or why he even had to share that information from a previous renter with me. I felt that he saw that I was a young person of color and he had preconceived ideas of what type of person I am. It was a major red flag for me as I've rented from Uhaul before the same exact moving van and never felt uncomfortable in the process as I did renting with Greg. I then inspected the van and noticed how sandy the floors were and random trash in the door compartments. Greg should have been worried about making sure the rental is in clean condition and sanitized! I had to spend some time making sure it was safe for me to be in that van. I will not rent from this location again he made me very uncomfortable and that could have been avoided if he was professional and took precautions measures.

Dropped van off and later that day he charged my debit card $521.00 he said for damages.

The gentleman working was very helpful. Perhaps a bit of a naysayer trying to work around the holidays, but very pleasant when I was in person with him. Unfortunately, there were systems issues that made it challenging to rent a hand truck ... and he had to have the transaction done via someone else remotely.

Convenient for me being downtown. Greg is nice!

Having U-Haul vans available at the Self-Storage site where I have a unit has been such a time-saver. The manager at the storage facility has always been very easy and kind to work with. These two things made my experience very easy and not at all stressful.

Greg was very helpful and accommodating on short notice.

Greg on 8/5/19 lectured me about the place being high secured which I didn't understand since the garage door was open and I just walked in and straight to the office. Did I look suspicious since I was dressed casually or dressed like a street person?

All good, location is part of Acorn storage and everything was great. Van was perfect for what we needed. Clean on the inside, badly needed to be run through a car wash on the outside, but didn't bother me much!!!

Rental process was great, quick and easy. The agent was amazing! Thank you for your help!

Let customer know they have to call office for agent to open entrance to building.

Good

The floors on the inside of the driver cab were coated with mud. The cargo area was full of sand, grass and leaves.

One drive-in door was inoperable. The other required buzzing the office, who did not respond at first. The parking area smelled pretty bad. I have not yet received the email receipt.

It would be great if customers could return vehicles at anytime so reliance on a person to allow drop off is unnecessary. Even it were a dedicated U-Haul spot the city approved for after hours drop off would be great! Just an idea... the service was great. Diane

The customer service at this location was excellent! Very friendly.

Not a good representation of U-Haul customer service not so hot they told me they were not Uhaul they were Acorn Storage pointed to his chest and the labeling on his shirt. Had a rough time getting checked in then had the nerve to call me the next day to see how things were going like I was being rushed when I had the truck for 2 days. Upon return apologized. Will not recommend this location

Friendly quick efficient

I understand the previous renter was hardworking and maybe no time to clean up before the next rental

Thanks for being quick, easy and straightforward. Smooth transaction

Greg was helpful. The Ford worked. I don't think the gmc would've to haul two queen mattresses and box springs.

It took at least a half hour to check out only because the guy couldnt figure out how to do it on the computer. Online checkout specifically said that I would just grab the key and go. When I returned I had to wait for the guy to finish his call and when he was done he said I could just leave the key. Why didn't he just briefly pause his 10 minute call to tell me that?!

Excellent experience in every respect, thank you very much.

The Manager, Greg, is a jerk. Firstly, we had to wait 10 minutes to get in. It wasn't until a storage client came out, and let us in. Greg then ran my business credit card, and told me it was declined. I said that is impossible because it has a zero balance. He tried again, and said the same thing. I ended up using my private card. Once we left, I called the credit card company and it turned out that Greg had entered the CBC number wrong, twice, and the bank shut my card down. I had to drive to my bank (90 minutes away) to get it fixed. It took 2 hours before it was up and running again. It cost my business about 1200$ because of his carelessness. He should not be allowed to represent U-haul. I will warn all my fellow businesses about Greg and his unprofessionalism.

Make available as an option for pickup truck rentals at this location.

Professional and attentive service. Answered all questions thoroughly and promptly. Exceptional service.

Explain what type of fuel to put into the vehicle

I would say this was about the best any of your stores could do. I have not had a bad experience with any of your stores. All achieve a basic good level of service even if the situation is difficult at that moment in time. When patience is displayed on both sides the outcome is almost always good.

Greg was polite and helpful.

The wait time was insane when I came to pick up the truck, especially given that I had already done pre-rental confirmation.

Lyle and Greg are absolutely top notch! The location is perfect, clean and well priced. A very very fine operation. Thanks! Adam

This location has no outside parking and was very difficult to pickup or return. Had to block traffic while waiting for an attendant who never showed up. Phone calls for help did not help. Had to leave the U-Haul van with keys locked inside at 11:30 in the morning. Horrible experience!

the dome lights were broken (or we couldnt figure out how to turn them on) and I couldnt drop the truck off same day, I had to return the next day, which was a pain. Very friendly employees tho.

Greg did a great job!!

The whole process went smooth. Everything was taken care of quickly and effectively

Had to wait outside for a while until the person let me in when I returned the truck. He was busy with cleaning another vehicle and didn't know I was outside buzzing to get in. They could use a buzzer that can be heard in the vehicle parking area.

The location was a bit difficult to find but I appreciate the great service and flexibility

Signage on the exterior of the building was not immediately clear to me. Agent said that an additional sign is in process. But, now that I know where this office is, I will be more familiar with my next rental experience.

The gentleman was extremely helpful and patient.

It would be nice to have the option of a pick-up truck at this location. Many people who live in the area park in ramps and the cargo van is too tall for entry. Overall, excellent experience and customer service.