The lady there was really nice very helpfulJoseph P.
Customer Reviews for Acorn Secure Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Massillon, OH 44646
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 3h pm
- Sam : 9h am à 12h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Christopher A.
Le client n'a pas laissé de commentaire.neala S.
Le client n'a pas laissé de commentaire.Daniel S.
Le client n'a pas laissé de commentaire.LAURA W.
Le client n'a pas laissé de commentaire.william S.
Le client n'a pas laissé de commentaire.Roger M.
Leslee, The customer service representative was very helpful!!Gerald W.
Le client n'a pas laissé de commentaire.Peter K.
Le client n'a pas laissé de commentaire.Jeff D.
Le client n'a pas laissé de commentaire.JAMES R.
Easy accessMarci P. | Expérience générale
Great customer service. Easy pick upKathryn E.
Le client n'a pas laissé de commentaire.Dominic P.
Great place to store whatever you need. Convenient, easy access, and helpful staff. Would definitely recommend this place.Kirby H. | Expérience générale
Customer service was great!!!!CONNIE M.
Great staff, excellent service, affordable which is amazing. I love UhaulChristopher J.
Drop the deposit if paid in full up front with insurance. Didn't make sense. Other than that, it was great! Very easy and smooth transaction at pickup and drop. Employees were on point and professional. Thank y'all very much!Michael W.
Le client n'a pas laissé de commentaire.Rose Ann D. | Expérience générale
Le client n'a pas laissé de commentaire.Jason E.
Le client n'a pas laissé de commentaire.Charles M.
Le client n'a pas laissé de commentaire.JAYNE M.
Rented our unit for almost 2 years and we never had any problems. I highly recommend this company!Heather M. | Expérience générale
Le client n'a pas laissé de commentaire.William M. | Expérience générale
The owner and staff had my back from beginning to end! They really understood what I was up against!James P. | Expérience générale
Improve the prices.Ashley G.
The people that run that store went above and beyond the duty required. I will recommend them to anyone. The were very polite and helpfull.KATHY H.
I didn't receive the dolly and blankets I paid for. Customer service had to help me get into myteuck.Amy M.
Le client n'a pas laissé de commentaire.Andrew H. | Expérience générale
Le client n'a pas laissé de commentaire.KIRK H. | Expérience générale
Staff simply Outstanding!Tim C.
Everything was great, couldn't ask for more.CARY B.
Le client n'a pas laissé de commentaire.Craig W.
Very friendly and helpfulâ€¦ explained everything since we also got a storage unitDannis G.
The van was in great condition and the staff was very helpful/friendly!MICHAEL C.
I had to hook up the trailer myself. The wiring is bad on the trailer and I had to mess with it to get both lights to work.Patrick W.
Le client n'a pas laissé de commentaire.John A.
Le client n'a pas laissé de commentaire.KEVIN W.
Le client n'a pas laissé de commentaire.LESLIE W.
Customer service was greatJAMES S.
Thank you for the customer service you get from a LOCAL BUSINESS! Helpful staff, great location, good price and very understanding when things do not go at planned. I would HIGHLY RECOMMEND.Laura E. | Expérience générale
Le client n'a pas laissé de commentaire.Aaron W.
Le client n'a pas laissé de commentaire.wayne C.
Le client n'a pas laissé de commentaire.DONALD C.
Le client n'a pas laissé de commentaire.JEFFREY B.
Le client n'a pas laissé de commentaire.ROBERT E.
The location and truck were fine, however when I wanted to add a driver, the front desk person couldn't get it accomplished and had to call for assistance. I declined insurance both when I reserved the truck and when I was asked in person, however after the front desk person called for assistance, insurance was added without my knowledge. When I returned the truck back I noticed the the bill was higher than I expected and at that time the insurance addition was discovered. Again, the front desk person had to call for assistance, but they refused to remove the insurance charge.GREGORY H.
I rented this unit for several years. I just cancelled my unit a few weeks before my rent was due but was told I couldn't get any refund. I don't. I don't think that is fairDavid D. | Expérience générale
The staff is the best part of acorn! So friendly and just great people. I never returned to my unit until the day I moved out of it. No signs of mice or bed bugs. A few spiders and stink bugs but that is to be expected. Great value and very nice secure facilities.Jacob S. | Expérience générale
Le client n'a pas laissé de commentaire.Erika D.
Le client n'a pas laissé de commentaire.Eric L.
I would say my experience was spot on thank you I think I left a pair of gloves in the truck if you find them can you let me knowRick P.
Le client n'a pas laissé de commentaire.Randal S.
I feel your customer service was on point.Brent C.
Le client n'a pas laissé de commentaire.MATTHEW R. | Expérience générale
Great customer service! Friendly, knowledgeable and professional. Would definitely rent from them again and refer friends.Donna O.
This is my first choice in self storage I have recommended Acorn to friends and familyNathan C. | Expérience générale
Le client n'a pas laissé de commentaire.Rachel R. | Expérience générale
Excellent location and staff!Christina S.
Acorn was great. Uhual was great. The Uhual after hours return App was cumberaomeJoe H.
Excellent customer service thank you!Matthew D.
Le client n'a pas laissé de commentaire.Timothy P.
Le client n'a pas laissé de commentaire.David C.
Leave a little more room to get truck out of the parking spot. Not that bad but would be more convenientJustin G.
Le client n'a pas laissé de commentaire.Zach M. | Expérience générale
Le client n'a pas laissé de commentaire.Patricia M.
Le client n'a pas laissé de commentaire.James M.
Friendly, helpful,staff. Easy to work with. Easy access to unit.Kay K. | Expérience générale
Le client n'a pas laissé de commentaire.Michael W.
Internet connection is too slow for good Customer Service. Customers are required to wait too long for processing.Robert T.
Le client n'a pas laissé de commentaire.Joseph A. | Expérience générale
Le client n'a pas laissé de commentaire.boyd D.
It was really easy picking up and dropping off. The app to return the van was very convenient and worked well.Tom T.
Location had rep that said her phone was too old and didn't have good service and she couldn't figure out how to check me out. Asked if I could do it in app myself so I downloaded the app and completed to checkout process myself. She came back out and said the system didn't complete the check out because she had to verify I did not want insurance. I verified to her after reserving without insurance and checking out in the app without insurance that I did not want the insurance. She said I was good to go and went inside and then apparently signed me up for the insurance. Not sure if the locations get kickbacks for insurance but if I reserved myself without insurance and then checked in without it, why is a location able to add it without my written consent or verification in app given everything else was done by me on my device?Stephen W.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.THOMAS P.
Le client n'a pas laissé de commentaire.Raymond S.
Le client n'a pas laissé de commentaire.james B.
Le client n'a pas laissé de commentaire.Michael H.
Le client n'a pas laissé de commentaire.Tim B.
Several Rentals from this location. Always exactly as promised and no surprises. Excellent Customer Service and Communication.Shawn B.
Le client n'a pas laissé de commentaire.Maylon C.
Le client n'a pas laissé de commentaire.John L.
Attendant at this drop off location was also outstanding. Very friendly and accommodating. Didn't know it was so close to my house. Would certainly recommend and use again.Walter S.
Checking out, no long time to. System was down after 15 working with agent. App need to improve to check out ,for better timing. Not the location problem, it uhaul concern to solve this problem n make it better n fasterScott K.
Make sure your tags are up to date I should not have had to check the tags when I did notice that it wasn't up to date on the plate all they did was tell me it is current but someone forgot to put the sticker on which is still a ticketable offense I'm pissedJordan B.
Le client n'a pas laissé de commentaire.Deborah M.
The app used for the rental seems slow and outdated. It took a while for the rental agent to load the required info from their phone to the app.Dave D.
Speed up the process.....there were some digital "shortcomings" but nothing extreme.Richard P.
The attendant was welcoming and understanding.Antonio S.
Le client n'a pas laissé de commentaire.Ronald G.
Very accommodating and helpful - Friendly and pleasant gal at the location! Merci!Dawna K.
Le client n'a pas laissé de commentaire.Steven W.
Le client n'a pas laissé de commentaire.Diana C.
Le client n'a pas laissé de commentaire.Alyssa W.
Le client n'a pas laissé de commentaire.Harry H.
I was initially upset that I couldn't pick up my rental at the local UHaul location (Bowman Street, Wooster, OH) where I had called to make the reservation. I had to drive about 40 minutes to get it and return it. However, the person I dealt with at the first location was a little rude and the young women I dealt with at the pick up location (Acorn Secure Self-Storage, Massillon, OH) was very nice and accommodating. Still, I wasn't happy about the surprise when I got the reservation confirmation and had to travel a longer distance than anticipated. It would have been nice to know that was a possibility up front.maghen W.
NO PROBLEMS... NO ISSUES...Pete W.
This was a mess from day one. Your staff tried to make better. Then pick-up turned into a 25 minute mess.sara B.
Le client n'a pas laissé de commentaire.Beth W.
Le client n'a pas laissé de commentaire.BRET D.
Le client n'a pas laissé de commentaire.Albert T.
They were prepared, helpful and completely knowledgeable about the product and services. I would definitely use them again.Stephanie B.
property closed on Sunday when equipment was returned, however it was quite obvious the property was wrll kept and free of debrisRS Doc T.
No need for improvement, this location was fantastic!Barb N.
Le client n'a pas laissé de commentaire.Dan T.
We first reserved a truck from Manchester Storage in New Franklin. When we arrived to pick up the truck the next day, we found that the worker, Michael Walker has reserved a truck that they didn't even have. The fellow who was working there the next day was only a temporary worker, as the owner is on vacation. This guy had no idea what exactly to do, so he called the 800 number and found that Acorn Secure Storage on Erie St. might have what we needed. The lady at Acorn, named Jennifer, was very helpful, even though she didn't have the size truck we need at that facility either. But she worked it out for us, and we were very satisfied with her service. She saved the day for us! If I owned UHaul I certainly would be questioning the folks at Manchester Storage to find out why they don't seem to know what is going on with their services. Extremely poor service.linda P.
Le client n'a pas laissé de commentaire.Joy H.
Le client n'a pas laissé de commentaire.Sharon J.
Le client n'a pas laissé de commentaire.TROY H.
Le client n'a pas laissé de commentaire.ann S.
Le client n'a pas laissé de commentaire.Edward S.
Le client n'a pas laissé de commentaire.Richard Y.
nothing, Melanie was great. She explained everything thoroughly and got me all set up in no time. I had issues with moving and I called to make sure I could keep the uhaul for as long as I needed and they worked with me. Definitely going back to Acorn for my Uhaul rentals!!!Kara H.
Le client n'a pas laissé de commentaire.Karen K.
Le client n'a pas laissé de commentaire.Chris A.
Very easy to access! Great customer service!Privacy R. | Premières impressions
Very easy to find and very well maintained.Privacy R. | Premières impressions