The lady there was really nice very helpful
Joseph P.
Customer Reviews for Acorn Secure Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Leslee, The customer service representative was very helpful!!
Gerald W.Easy access
Marci P. | Expérience généraleGreat customer service. Easy pick up
Kathryn E.N/a
JEFFREY B.Great place to store whatever you need. Convenient, easy access, and helpful staff. Would definitely recommend this place.
Kirby H. | Expérience généraleCustomer service was great!!!!
CONNIE M.Great staff, excellent service, affordable which is amazing. I love Uhaul
Christopher J.Drop the deposit if paid in full up front with insurance. Didn't make sense. Other than that, it was great! Very easy and smooth transaction at pickup and drop. Employees were on point and professional. Thank y'all very much!
Michael W.Rented our unit for almost 2 years and we never had any problems. I highly recommend this company!
Heather M. | Expérience généraleThe owner and staff had my back from beginning to end! They really understood what I was up against!
James P. | Expérience généraleImprove the prices.
Ashley G.The people that run that store went above and beyond the duty required. I will recommend them to anyone. The were very polite and helpfull.
KATHY H.I didn't receive the dolly and blankets I paid for. Customer service had to help me get into myteuck.
Amy M.Staff simply Outstanding!
Tim C.Everything was great, couldn't ask for more.
CARY B.Very friendly and helpful… explained everything since we also got a storage unit
Dannis G.The van was in great condition and the staff was very helpful/friendly!
MICHAEL C.I had to hook up the trailer myself. The wiring is bad on the trailer and I had to mess with it to get both lights to work.
Patrick W.Customer service was great
JAMES S.Thank you for the customer service you get from a LOCAL BUSINESS! Helpful staff, great location, good price and very understanding when things do not go at planned. I would HIGHLY RECOMMEND.
Laura E. | Expérience généraleThe location and truck were fine, however when I wanted to add a driver, the front desk person couldn't get it accomplished and had to call for assistance. I declined insurance both when I reserved the truck and when I was asked in person, however after the front desk person called for assistance, insurance was added without my knowledge. When I returned the truck back I noticed the the bill was higher than I expected and at that time the insurance addition was discovered. Again, the front desk person had to call for assistance, but they refused to remove the insurance charge.
GREGORY H.I rented this unit for several years. I just cancelled my unit a few weeks before my rent was due but was told I couldn't get any refund. I don't. I don't think that is fair
David D. | Expérience généraleThe staff is the best part of acorn! So friendly and just great people. I never returned to my unit until the day I moved out of it. No signs of mice or bed bugs. A few spiders and stink bugs but that is to be expected. Great value and very nice secure facilities.
Jacob S. | Expérience généraleI would say my experience was spot on thank you I think I left a pair of gloves in the truck if you find them can you let me know
Rick P.I feel your customer service was on point.
Brent C.Great customer service! Friendly, knowledgeable and professional. Would definitely rent from them again and refer friends.
Donna O.This is my first choice in self storage I have recommended Acorn to friends and family
Nathan C. | Expérience généraleExcellent location and staff!
Christina S.Acorn was great. Uhual was great. The Uhual after hours return App was cumberaome
Joe H.Excellent customer service thank you!
Matthew D.Leave a little more room to get truck out of the parking spot. Not that bad but would be more convenient
Justin G.Friendly, helpful,staff. Easy to work with. Easy access to unit.
Kay K. | Expérience généraleInternet connection is too slow for good Customer Service. Customers are required to wait too long for processing.
Robert T.It was really easy picking up and dropping off. The app to return the van was very convenient and worked well.
Tom T.Location had rep that said her phone was too old and didn't have good service and she couldn't figure out how to check me out. Asked if I could do it in app myself so I downloaded the app and completed to checkout process myself. She came back out and said the system didn't complete the check out because she had to verify I did not want insurance. I verified to her after reserving without insurance and checking out in the app without insurance that I did not want the insurance. She said I was good to go and went inside and then apparently signed me up for the insurance. Not sure if the locations get kickbacks for insurance but if I reserved myself without insurance and then checked in without it, why is a location able to add it without my written consent or verification in app given everything else was done by me on my device?
Stephen W.Several Rentals from this location. Always exactly as promised and no surprises. Excellent Customer Service and Communication.
Shawn B.Attendant at this drop off location was also outstanding. Very friendly and accommodating. Didn't know it was so close to my house. Would certainly recommend and use again.
Walter S.Checking out, no long time to. System was down after 15 working with agent. App need to improve to check out ,for better timing. Not the location problem, it uhaul concern to solve this problem n make it better n faster
Scott K.Make sure your tags are up to date I should not have had to check the tags when I did notice that it wasn't up to date on the plate all they did was tell me it is current but someone forgot to put the sticker on which is still a ticketable offense I'm pissed
Jordan B.The app used for the rental seems slow and outdated. It took a while for the rental agent to load the required info from their phone to the app.
Dave D.Speed up the process.....there were some digital "shortcomings" but nothing extreme.
Richard P.The attendant was welcoming and understanding.
Antonio S.Very accommodating and helpful - Friendly and pleasant gal at the location! Merci!
Dawna K.I was initially upset that I couldn't pick up my rental at the local UHaul location (Bowman Street, Wooster, OH) where I had called to make the reservation. I had to drive about 40 minutes to get it and return it. However, the person I dealt with at the first location was a little rude and the young women I dealt with at the pick up location (Acorn Secure Self-Storage, Massillon, OH) was very nice and accommodating. Still, I wasn't happy about the surprise when I got the reservation confirmation and had to travel a longer distance than anticipated. It would have been nice to know that was a possibility up front.
maghen W.NO PROBLEMS... NO ISSUES...
Pete W.This was a mess from day one. Your staff tried to make better. Then pick-up turned into a 25 minute mess.
sara B.They were prepared, helpful and completely knowledgeable about the product and services. I would definitely use them again.
Stephanie B.property closed on Sunday when equipment was returned, however it was quite obvious the property was wrll kept and free of debris
RS Doc T.No need for improvement, this location was fantastic!
Barb N.We first reserved a truck from Manchester Storage in New Franklin. When we arrived to pick up the truck the next day, we found that the worker, Michael Walker has reserved a truck that they didn't even have. The fellow who was working there the next day was only a temporary worker, as the owner is on vacation. This guy had no idea what exactly to do, so he called the 800 number and found that Acorn Secure Storage on Erie St. might have what we needed. The lady at Acorn, named Jennifer, was very helpful, even though she didn't have the size truck we need at that facility either. But she worked it out for us, and we were very satisfied with her service. She saved the day for us! If I owned UHaul I certainly would be questioning the folks at Manchester Storage to find out why they don't seem to know what is going on with their services. Extremely poor service.
linda P.nothing, Melanie was great. She explained everything thoroughly and got me all set up in no time. I had issues with moving and I called to make sure I could keep the uhaul for as long as I needed and they worked with me. Definitely going back to Acorn for my Uhaul rentals!!!
Kara H.Very easy to access! Great customer service!
Privacy R. | Premières impressionsVery easy to find and very well maintained.
Privacy R. | Premières impressions