Évaluations des clients Acorn Secure Self Storage
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Acorn Secure Self Storage
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maghen W. le
I was initially upset that I couldn't pick up my rental at the local UHaul location (Bowman Street, Wooster, OH) where I had called to make the reservation. I had to drive about 40 minutes to get it and return it. However, the person I dealt with at the first location was a little rude and the young women I dealt with at the pick up location (Acorn Secure Self-Storage, Massillon, OH) was very nice and accommodating. Still, I wasn't happy about the surprise when I got the reservation confirmation and had to travel a longer distance than anticipated. It would have been nice to know that was a possibility up front.
Pete W. le
NO PROBLEMS... NO ISSUES...
sara B. le
This was a mess from day one. Your staff tried to make better. Then pick-up turned into a 25 minute mess.
Stephanie B. le
They were prepared, helpful and completely knowledgeable about the product and services. I would definitely use them again.
RS Doc T. le
property closed on Sunday when equipment was returned, however it was quite obvious the property was wrll kept and free of debris
Barb N. le
No need for improvement, this location was fantastic!
linda P. le
We first reserved a truck from Manchester Storage in New Franklin. When we arrived to pick up the truck the next day, we found that the worker, Michael Walker has reserved a truck that they didn't even have. The fellow who was working there the next day was only a temporary worker, as the owner is on vacation. This guy had no idea what exactly to do, so he called the 800 number and found that Acorn Secure Storage on Erie St. might have what we needed. The lady at Acorn, named Jennifer, was very helpful, even though she didn't have the size truck we need at that facility either. But she worked it out for us, and we were very satisfied with her service. She saved the day for us! If I owned UHaul I certainly would be questioning the folks at Manchester Storage to find out why they don't seem to know what is going on with their services. Extremely poor service.
Kara H. le
nothing, Melanie was great. She explained everything thoroughly and got me all set up in no time. I had issues with moving and I called to make sure I could keep the uhaul for as long as I needed and they worked with me. Definitely going back to Acorn for my Uhaul rentals!!!
Robert B. le
Very happy with the 15ft truck for the cost of a 10fT one because what I wanted wasn't available so U-Haul gave me an upgrade at a nearby dealer at no additional cost and even gave me some free covers to use although I ended up not needing them all for having to use another location. The ladies at Acorn Secure Storage and U-Haul on Erie Ave. NW, Massillon were wonderful and very glad and able to meet all my needs. Will use them again and recommend them to anyone needing a rental.
Mario C. le
The ladies at the location were very pleasant and explained the rental contract. Although we know how and did the hook up of the trailer, they didn't offer help or advice, I have not experienced that at a Uhaul rental place. This was a storage place that rented Uhaul trailers, not a Uhaul center.
vince H. le
This location was much better than my pick up location. The people were efficient and friendly. Answered all my questions, very helpful.