Le client n'a pas laissé de commentaire.Todd F.
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Cassandra S.
Le client n'a pas laissé de commentaire.Klye S.
Dace is always a pleasure to work withStephen I.
Le client n'a pas laissé de commentaire.William H.
Le client n'a pas laissé de commentaire.Tenzin Y.
Le client n'a pas laissé de commentaire.David J.
Le client n'a pas laissé de commentaire.Jacob R.
The truck leaked during a rain storm....wrecked my bureau and daughters bed...I had them coveredJocelyn M.
It was a last minute decision and I'm sorry that I didn't do it earlier. I'll never make that mistake again. Thank you very much.Paul S.
Le client n'a pas laissé de commentaire.Martha T.
Le client n'a pas laissé de commentaire.Peter M.
First time with the automated pick-up, drop off. Super convenient and was a great experience.Andre R.
Le client n'a pas laissé de commentaire.Lisa O.
Le client n'a pas laissé de commentaire.christopher L.
Le client n'a pas laissé de commentaire.christopher G.
No issues. Nice people. CurtiousClark R.
Don't change a thing . Excellent service and very clean place.CAROLLILLIAN R.
Le client n'a pas laissé de commentaire.Amen M.
Le client n'a pas laissé de commentaire.Judith N.
the owner/operator of this location is excellentRaul W.
Le client n'a pas laissé de commentaire.James M.
Keep up the great job!GIZELLE T.
Le client n'a pas laissé de commentaire.Adrienne A.
The level of service and accommodations was a high standard that is much appreciated. leeLee V.
The employees were very helpful. They quickly changed my reservation when I needed to rent a bigger truck. Great customer service!Melissa M.
Le client n'a pas laissé de commentaire.Randall S.
Keeps up the good workGizelle T.
I had such a wonderful experience renting my truck. I am so stressed out with moving, and everyone at U-Haul was so kind and laid-back. I wish all customer service was like you guys!Rachel J.
I returned my vehicle after hours. The lot was clean and safe. No concerns.Joseph S.
Le client n'a pas laissé de commentaire.Beverly S.
We could have used a larger truck as we were moving from a house to a house.. we just had to make several trips but ALL was good! MerciAaron M.
Everything was handled professionally and quickly.Mark C.
Le client n'a pas laissé de commentaire.Emily H.
Le client n'a pas laissé de commentaire.Cydonie F.
This location could benefit from a little diversity training when it comes to the customer base. We wouldn't want to lose profits because of the lack understanding of customers from various ethnic backgrounds do's and don't's.Joseph J.
Make the internet process of picking up keys from the lock box easier for people to get !Donica J.
Other than a glitch in being able to pick and drop off on my phone, it was great!Bradley C.
Le client n'a pas laissé de commentaire.Valerie P.
Le client n'a pas laissé de commentaire.Daniel D.
Le client n'a pas laissé de commentaire.Thomas C.
Le client n'a pas laissé de commentaire.William B.
Le client n'a pas laissé de commentaire.William A.
Le client n'a pas laissé de commentaire.Shanda E.
Le client n'a pas laissé de commentaire.David E.
Le client n'a pas laissé de commentaire.David E.
The main guy behind the desk was friendly and quickly got through the paperwork. They were all very helpful and I was very satisfied.Erick C.
Le client n'a pas laissé de commentaire.Joseph B.
Le client n'a pas laissé de commentaire.Jackie T.
Le client n'a pas laissé de commentaire.David C.
Le client n'a pas laissé de commentaire.Todd G.
Keep up the good work, don't change a thing.Heather B.
Perfect all around. I was inconvenienced from a change in my pickup location and Dave was very accommodating to my dilemma and went out of his way to offer me solutions to make it right. Very professional and efficient. I only come here from now onJoseph L.
Le client n'a pas laissé de commentaire.ROLAND L.
Le client n'a pas laissé de commentaire.James M.
That great serviceJon H.
The Staff was very polite and had good customer service.Emily M.
This place is great. U Haul needs to stop using northeast towing for pick up rude and god forbid you actually get a truck thereAlex K.
Very friendly customer serviceMadison F.
Le client n'a pas laissé de commentaire.Relliance H.
I was obsessing over the mobile app check-in experience. I picked-up my uhaul truck all on my own. The app guided me on how to do that. I inspected the vehicle, took pictures of any previous damages and uploaded them into the app. I didn't know a customer service representative was going call my contact person (although they did state it). So that was a hassle. Your contact person cannot be one of the drivers (that was not stated). But this has nothing to do with U-Haul in Norwich, therefore I did not remove a star. I can agree, however, this is a very impressive way to verify renters! What an AMAZING group of staff here; extremely helpful and friendly. I couldn't believe my eyes when a staff member came outside to take my keys after I was all set. He didn't have to do that. Thank you for being a part of my moving experience. I will never forget it!!Reyni S.
Le client n'a pas laissé de commentaire.Raina S.
Le client n'a pas laissé de commentaire.Kevin G.
Customer service was very good, nice person at pick up and drop off. The truck smelled clean , very disinfected smell which was awesome! The rubber lining on passenger door fell loose and laid on the floor and was in our way throughout our trip. The transmission was delayed when putting in reverse each time, causing a huge noise and abrupt feeling before backing up. The truck served its purpose and U-Haul will be used again due to the conviennance of service. Thanks guys.Matthew M.
I wish you would keep the fuel tank full. Then when I'm done all I have to do is fill it up to replace the gas I've used. But I guess you do it with partial tanks so you can charge people more for gas since they have to guess when they've put in the right amount.BRUCE B.
Le client n'a pas laissé de commentaire.CHRISTINEMARY T.
Le client n'a pas laissé de commentaire.GRETCHEN N.
Your original availability information was suspect but this place was able to get me an alternate unit to do the job.Gary A.
No improvement needed. The customer service person present when I picked up the truck was very pleasant and helpful.Susan S.
Booking online sure save a lot of time. It would probably help NOT advertising 19,99 a day when in fact between taxes etc it comes to over 3 times more. I mean I understand how advertisement works, but it sure raises question when I pick up a rental at 4pm I return it the next day at 10 so is not even 24 hours and my bill is 71 dollars. Still cheap ok but sure the 19,99 a day is misleadingAlessandro M.
Only problems is that they are very expensive There other than that customer service Was great ??Jorge H.
Le client n'a pas laissé de commentaire.ALBA G.
Le client n'a pas laissé de commentaire.Cathleen D.
Le client n'a pas laissé de commentaire.ASHLEY H.
Made reservation and received confirmation call day before pickup. On the confirmation call, the caller didn't tell me or even ask if it's ok to change the pick up location. Luckily I noticed the change when looking up directions the morning of pickup. Next I get to the location and they are closed. I had to call the Uhaul corporate number and they couldn't reach the regional manager. After on hold for 30 minutes, the lady at the corporate number said to just take it if comfortable hooking up myself.Marcel C.
Le client n'a pas laissé de commentaire.Richard L.
I was charged 6 times waiting now for it to clear now I have 300 $not available to me but everything else was okOtilio T.
The online checkin process was a little difficult. I arrived early to log in to get the truck and I ended up being late getting the truck. The online process was not easy to use for someone who is advanced in technology. I will never rent a uhaul on a day someone is there to help.Jacob R.
By allowing people to walk in off the street and rent a truck on the spot instead of FORCING "everyone" to do a reserve in advance some people don't have computers and phone needing a truck!!! they had about 6; ten sized trucks in parking lot the size I wanted. They ask if you got a reserve I said no THEY TURNED ME AWAY saying all trucks were RESERVED. I drive all the way back home and do a reserve go back those same trucks there he said it will be about 330 pm before a truck avail UNLESS I pay 10 $more for a bigger truck. TO ME THEY ARE SCAMMING CUSTOMERS using that same line to customers. Yes I took it because I had made plans to pick up a bed. I came back in like 2,5 hours NOW all of a sudden they couldn't access UHAUL saying yall system is down "Which I didn't believe" telling me to just go without closing it out at the actual time I brought it back but probably closed it out for 5pm . Being new i this town I witness this same type scam to customers at this furniture place the furniture you want seem to not be in STOCK and you have to wait 2 or 3 weeks to come in and be delivered but the higher priced stuff THEY HAVE IN STOCK and can be delivered QUICKLY it's all a hustle and I don't like it one bit!!!! Uhaul had all those trucks 10" sitting out there and they gave me this raggerty driving truck the size I didn't want and having to pay more. Plus I told them I gotten lost putting additional mile I didn't attended to do while in this new area. So I had a unpleasant experience with this particular locationClyde G.
Thank you for all your help????Rica R.
Customer representative was rude, and appeared to be culturally insensitive. I would not recommend to my diverse friends.Reischia G.
Employees were very friendly, helpful and knowledgeable.Christopher R.
Le client n'a pas laissé de commentaire.Janice T.
Le client n'a pas laissé de commentaire.Preston E.
Nothing they are great to me and others I knowstephen M.
Your website needs to improve I can't do online check in and I did some it never sent to the action equipment. They did everything right you u haul messed upPhilip R.
The customer service very friendly I can wait To tell my friend about it.Patrick A.
Le client n'a pas laissé de commentaire.Destiny P.
They were very polite and pleasant. Easy check in.Diane F.
Le client n'a pas laissé de commentaire.Jacqueline D.
Drop off was the other bookend to pickup. Friendly person, informative and quick.Joan K.
Very easy, in and out, return was quick. Very nice group of guys!!Lisa O.
Absolutely nothing. The experience was really easy, the gentleman inside where I rented it was helpful and professional, and the van was spotless. I used it to help a co-worker move, and it was great. I only wish I had reserved a larger one, but that was all my doing. Merci.Lisa S.
Le client n'a pas laissé de commentaire.Shawn M.
Always friendly and convenientCrystal V.
Fast and friendly. Will definitely use again in the futureLarry D.
Le client n'a pas laissé de commentaire.Aaron T.
I was going to do a one way trip to Manchester, but the guy convinced me that getting the truck and dropping it off back in Norwich would be cheaper. Instead it was 50 $no ore expensive than the latter, and 70 $more than what he quoted me at. QJaelen S.
Le client n'a pas laissé de commentaire.Kerri T.
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