Évaluations des clients Action Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Action Storage

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Mari F.
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The staff members were very friendly and extremely helpful. They made sure that I was taken care of properly and ensured that the equipment I needed was clean, and working properly. This was the easiest truck rental I've ever done. Will definitely be renting trucks from them in the future.

James J.
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Very easy check-in. Staff was pleasant and efficient.

Gary J.
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A perfect rental experience,fantastic,helpful staff,will use again for sure.

JASON H.
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Great experience and helpful

DAVID M.
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Very friendly, efficient and professional

Phyllis D.
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Customer service was great. I would recommend this location.

Sohaib B.
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Le client n'a pas laissé de commentaire.

MAHMOOD K.
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I HAVE FIRST TIME CAME TO THIS LOCATION IS CLEAN AND EXULTANT CUSTOMER SERVICE.

SHEILA W.
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Le client n'a pas laissé de commentaire.

Morgan C.
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Le client n'a pas laissé de commentaire.

Benjamin M.
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Le client n'a pas laissé de commentaire.

Dave V.
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Le client n'a pas laissé de commentaire.

MONIQUE R.
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Le client n'a pas laissé de commentaire.

Deborah S.
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Nothing

Jimmy M.
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Le client n'a pas laissé de commentaire.

chris K.
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Le client n'a pas laissé de commentaire.

JACQUELINE O.
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The folks at the location were very friendly and helpful.

Joe S.
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They saw us “on their screen” so they were ready and waiting for us. They were extremely friendly and personable. A real Texas welcome!

Glyn M.
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These remarks are directed to UHaul NOT Action Storage. They are awesome. I chose remote pick up. My pick up time was 9. My movers were scheduled for 9:30. I reserved the truck a week ahead. I uploaded my driver's info the day before. It still took 40 minutes to be approved. My movers almost lueft for their next appointment. The truck also had steering issues which made the 4 hour drive very tedious and stressful.

Micheal L.
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Le client n'a pas laissé de commentaire.

Latonya M.
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Stop putting additional charges

leroy E.
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Le client n'a pas laissé de commentaire.

Lorenzo B.
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Le client n'a pas laissé de commentaire.

Lori C.
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I had to sanitize my truck. I almost ran out of gas before I got to the place I was packing up. The floor of the cab had stuff spilled on it and not cleaned up. The service really was unacceptable from this place. The attendant was rude to me from the start!

ALEXANDER W.
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check maintenance better. Trucks AC did not work well

Jeremy L.
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Le client n'a pas laissé de commentaire.

JACKY G.
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very good job

Roger B.
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Make the drive seat more comfortable so you can adjust back instead of sitting stright up. Its hard on your back and hips. I'm a diesel mechanic and seen a lot of seats and this is one of the worse one I've sit on only because back adjustment

Douglas R.
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Great customer service

Damon C.
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Great job!

Richard G.
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Le client n'a pas laissé de commentaire.

Kevin M.
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Le client n'a pas laissé de commentaire.

JOHN M.
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Have a small video on the operations of the truck or write-up? I had to initially clarify how to start the car, use of hand brake and use of the half gear which is not common. Otherwise my driving experience was good.

Akachukwu E.
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Advice the managers here to be polite and reasonable to their customers.

JAMES A.
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Le client n'a pas laissé de commentaire.

Kyle K.
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Keep on keeping on ?? Experience was great. Walked in and rented truck. Two days later dropped off keys and invoice was in email 10min later. Following Covid-19 protocols to the extreme. Almost felt like I was a walking virus they were trying to put out. ?? It was truly great to see they are taking the extra step in making a great, clean environment to do business in. Look forward in doing future business with them again. ??????????

Marion P.
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Le client n'a pas laissé de commentaire.

Michael H.
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Le client n'a pas laissé de commentaire.

Joshua M.
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Poor Customer Service

garrold P.
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Le client n'a pas laissé de commentaire.

Odarius T.
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Great customer service

Larry S.
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Vehicles need cleaning on a regular basis.

Chris D.
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Expecting us and it took 2 minutes

CAROL SUE C.
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The first truck I picked up a man and woman were at the desk and very friendly. The second truck I picked up a different lady was at the desk. Not very friendly or helpful. Totally different experiences.

Timothy S.
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Great rental experience. Truck was clean and ready. The smart phone pick up experience was easy to follow and quick. Had not done the “virtual” pick up experience previously. Very satisfied.

DEMOND C.
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N.a.

Bruce H.
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Fix the web service. The online experience was horrid. The people at this location saved us.

Will S.
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Le client n'a pas laissé de commentaire.

Brian W.
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Yes I am very disappointed in UHAUL. I made a purchase online on a Monday and did not get a reservation number as was tol UHAUL would call me Thursday night. I travelled to Houston Thursday and did not get call. When I went to the location I selected from online website for pick up they told me no reservation was put in sytem. I have screen shots and everything of rental on website. Then it took me two hours Friday May 29 to find a trailer I requested. 4 different stores I had to drive to because people with UHAUL contractors do not communicate well with one another. I am very pissed. Then the online cost was 77$ for the rental and the store charged me 100$. what is this crap I am seriously angry and frustrated with your services and your contractors. I will consider telling my friends and family to avoid UHAUL and find alternatives. I have been renting a UHAUL storage unit for the last 10 years. Also I have not received notification of my one month free rental as I paid up to September.

Matthew T.
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Le client n'a pas laissé de commentaire.

John D.
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Very friendly and efficient staff! In and out quickly.

Shemar S.
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Ms.B provided excellent service she was very respectful The other lady I don't know her name she was very respectful too. All of the staff took care of my paper work very fast and in a timely matter this location is a 10 out of 10 I would recommend. I've used this location many times.

Cameron S.
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Nothing, excellent service.

Raven F.
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Le client n'a pas laissé de commentaire.

Albert D.
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Perfect..

Christopher D.
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Great customer service. Thanks

Amy D.
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The Haul website and the app are terrible! Also, there were no pick up or drop off instructions making it cumbersome for us. It was UHAUL that was the issue.

jason T.
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Great people at the counter

Allison H.
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I was happy with everything

arthur Q.
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Le client n'a pas laissé de commentaire.

Soila L.
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The person was rude and when I returned the equipment she came out and told us that we need to park it back where we got it and make sure we get her the mileage

John L.
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Very friendly and helpful staff made the entire process a breeze!

Reynaldo T.
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Le client n'a pas laissé de commentaire.

John J.
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Nothing. Good service. Good vehicle. Overall good experience.

Xavier W.
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Not really this location, but the over all experience was unpleasant when it came to actually picking up the vehicle. I had to switch locations after confirming my pick up online and the locations were noticeably far apart. The lady at this location was sweet and helpful and the truck worked fine, it just didn't match the pictures for the inspection

Victor T.
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Free snacks and drinks water would be fine

Mark L.
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They didn't want to take the return and told me to go somewhere else. I showed my receipt with their location and was told to drop my rental off in the back near the retention area. I dropped it and returned to the office. The woman said the system was down and she would put it in tomorrow. I asked her to sign my papers that I returned it and took photos of where I left it (not the first time I was told I didn't return a unit and photos saved me) anyway, today I received a call from another facility telling me that I didn't drop .org my rental and I would be charged late fees. I called you main number and they said they would look into it. A few hours later the place I dropped it off called and said they forgot to put the return in the system and that I would get a credit for the extra charge. I called Discover card and told them to flag it. This whole process is very poor and I will look for alternatives in the future. The least you could do is give me a full refund.

George S.
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Good people, good experience.

Shanelle W.
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Le client n'a pas laissé de commentaire.

James H.
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Le client n'a pas laissé de commentaire.

myrna R.
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Le client n'a pas laissé de commentaire.

joshua F.
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Nothing, the customer service was amazing!!!!!!!

Lawrence F.
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Le client n'a pas laissé de commentaire.

Kevin K.
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The process of checking in was not customer friendly. The process took allot longer than expected to pick up the truck and to return it

Robert P.
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Le client n'a pas laissé de commentaire.

Steven B.
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The location and equipment was fine. Using the app to pick up and return off hours was an awful experience though. It took me at least 10 times longer than going to the counter. I will NOT use the app to book a truck in the future.

Larry H.
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The managers were very friendly and helpful.

Rita C.
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Le client n'a pas laissé de commentaire.

Chris K.
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Easy experience. Had a small connectivity issue but other than that it was a smooth experience. I would request all vehicles and trailers be parked within the parking lot lines. The trailer next to my truck was 6-8 inches over the line which made parking more of a challenge than it should be.

Sandra W.
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Le client n'a pas laissé de commentaire.

Ralph C.
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No improvements needed. Everything was fine...

Andrea W.
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Le client n'a pas laissé de commentaire.

Celina L.
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Terri was the friendliest person ever. She was super helpful and she had great customer service experience! I will be using them again when I move in a couple of months!

Billy B.
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n/a

Kyle H.
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Fantastic customer service

Cecil A.
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The lady at the service counter was great. She gave detailed instructions and walked me through connecting and disconnecting thr trailer I rented

Brenda F.
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Dont expect any help. These people freak out about lawsuits. They should be more worried about if the trailer is not connected correctly.. Because that will cause them more problems.

James H.
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Paperwork related to check-in was confusing and annoying, since the rental agent was out and I had to leave the paperwork and key in a drop box. But the agent quickly straightened that out when she returned.

Alicia B.
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Le client n'a pas laissé de commentaire.

Scott L.
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Le client n'a pas laissé de commentaire.

Adolphus D.
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N/A

Douglas F.
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Le client n'a pas laissé de commentaire.

Douglas F.
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Really friendly and helpful staff.

Brittany C.
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Front desk lady was wonderful. Prepared, efficient, and organized. Best U-Haul experience ever.

Ethan S.
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Had a very pleasant experience. The process was very painless and quick. Thanks for the employee who had great communication.

Michael M.
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The lady working the office was nice and helpful with our rental. The one thing that would be nice is if the trailer tongue had a jack or was off the ground as it is fairly heavy for those of us with a bad back

Dale J.
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Le client n'a pas laissé de commentaire.

Terry P.
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Le client n'a pas laissé de commentaire.

Ernest C.
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Le client n'a pas laissé de commentaire.

Thomas D.
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Nothing. Top Notch. Manager extremely professional in every aspect. Text book on how complete a rental transaction from greeting to waving good-bye.

Non reviews have been submitted for this location.

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