Customer Reviews for Action Towing
(Concessionnaire U-Haul dans le voisinage)

504 évaluations

9 Douglas Rd   Trenton, ON K8V5R6
(First right heading South past Leon's on Glen Miller Rd)

(613) 392-5656

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 4h30 pm
  • Sam : 8h30 am à 11h30 am
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(613) 392-5656

9 Douglas Rd
Trenton, ON K8V5R6
(First right heading South past Leon's on Glen Miller Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 4h30 pm
  • Sam : 8h30 am à 11h30 am
  • Dim : fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

Le client n'a pas laissé de commentaire.

Jake O. 
Évaluation :
5

The gentlemen were respectful, efficient and friendly. Merci.

Jennifer M. 
Évaluation :
5

The van was clean with the exception of dog hair on passenger seat. The vehicle was ready for me to pick up on time. The staff was friendly courteous and very helpful. I would definitely rent again from Action towing. Well done!!

Debbie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cidy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virginia H. 
Évaluation :
4

The website allowed us to book an appliance cart but when we booked the truck. When we went to pick up the truck and cart, the location had no carts. The attendent then had to call around to try to locate one for us. One was found, but on the other side of town. In total, it took an hour to complete the transaction. The website needs to have accurate accounts of equipment available.

Carrie W. 
Évaluation :
5

Excellente expérience

moira L. 
Évaluation :
1

Let us leave without properly securing our car

Nicole D. 
Évaluation :
5

I dropped the trailer in the parking lot, plenty of room to do so. Nothing deemed to mention here.

Jeffrey B. 
Évaluation :
5

Was flawless for pick up and return

FREDERICK H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD N. 
Évaluation :
1

When we arrived the truck was covered in snow (hadn't snowed for a few days) the bed of the truck was filled to the rim with snow. When we turned on the truck it had low tire pressure and no windshield washer fluid. When asked to have this rectified and taken care of , we received a lot of attitude. Also, they are not following Covid protocols and are not wearing masks .

Jennifer G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emmanuel J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrick B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marco A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gail C. 
Évaluation :
4

Wanted a truck in Belleville but had to drive 20 minutes to Belleville. They gave me extra miles but nothing for my time Easy in and out location. Personnel were knowledgeable.

David G. 
Évaluation :
5

very personable employees

DOLORES D. 
Évaluation :
3

Trailer dropoff was confusing, rep at the dropoff location could not find my account until he was assisted by another person behind the counter. This individual commented, "This system isn't ours and it doesn't work very well. We have this problem all the time". I had to ask several people where to park the trailer because they were paving the parking lot and no one knew where to put anything. I understand that things beyond our control happen from time to time, but two bad experiences, hundreds of miles apart, by the same company have robbed me of my confidence in UHaul.

TAMMOV P. 
Évaluation :
5

Staff were prompt, courteous, polite and knowledgable. Vehicle was clean and ran great. I'll be using this location to rent again should I need a vehicle in the future. Straight to the point answers and help, couldn't ask for more. Merci.

Tyler B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rob M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B. 
Évaluation :
5

The guys were great and very helpful. I had no issues. They hooked it all up for me and was ready to go. Perhaps they could assist in making sure the light work properly lol. But overall everything went smoothly and I have no complaints

Marc P. 
Évaluation :
5

Clearly notice the customer that the distance is calculated with mile, not kilometer.

Jianquan L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emily E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roderick B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor C. 
Évaluation :
5

I only wish you had more trucks to rent

Todd G. 
Évaluation :
5

Overall a great experience, no suggestions!

Irene F. 
Évaluation :
3

I was charged triple the price I was quoted!! No explanation, just charged to my card. I was only one hour late returning the truck, I realize there is a late fee of $20 which I was willing to pay… but it looks like I was charged a week not 24 hours!! Not happy!!!

Garnet D. 
Évaluation :
5

Not able to adjust mirrors, I believe it needs something like an Allen key to make the adjustment. Extremely difficult to see any vehicles coming up on either side. It was fortunate I had a second person with me to check in order to change lanes.

Gloria J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
3

Cost was very high

Cheryl F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josh S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen B. 
Évaluation :
4

Good service already

Tony A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff W. 
Évaluation :
5

pay your franchises more money , its not just about your name, its about the location i went to , they go beyond the amount i would expect from a dealer. its just that uhaul does not . uhaul needs to wake up , or maybe its time for them to leave canada , greed does not befit you

bruce B. 
Évaluation :
5

Your web-site wouldn't accept my driver's license - - said it was invalid for Ontario - I had to change it to "Canada" for it to let me pass onto the next screen. This messed up the system when I went to pick up the truck . . Everything else was 100 % - - nice to deal with you guys (it's been awhile . .) Tim

Tim O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

howard T. 
Évaluation :
5

Very happy with everything

Laurie P. 
Évaluation :
1

Since you can't even enter a customers email correctly, obviously you need to pay more attention to your work. THIS IS THE WRONG EMAIL ADDRESS !!! For the last time!!!!!

Mark G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet S. 
Évaluation :
4

Problem your website gave the dimensions of the cargo van which wpuld have allowed us to move the one item. It was too small, and I had to take it back and get the small cube van. So we paid $40 more than we had to.

James K. 
Évaluation :
5

My first experience renting a vehicle and was great! Thank you so much!

Laurie P. 
Évaluation :
5

I have used this location before. Always a great experience! Chris was very friendly and helpful! Cheers M

Kathy W. 
Évaluation :
4

Thanks to all for finding the product on short notice!

CHRISTOPHER G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward B. 
Évaluation :
5

Its a great place to rent. easy access to 401. friendly staff.

Dana T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

wade R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOB B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evelyn W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

cynthia L. 
Évaluation :
5

Aucun

yong kee K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryanna S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos A H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward B. 
Évaluation :
3

Guard dog was going crazy and was jumping on the fence immediately adjacent to the key dropbox. Consider moving the dropbox to the other side of the door to the building.

RYAN L. 
Évaluation :
4

This was not the location that I made my reservation for ,I had reserved a truck from a Belleville location and on arrival was told that they did not have a vehicle for me, I did not receive any email or phone call of the change of location. I had to travel for 30 minutes to the the location to pick up the vehicle,This location was very helpful but they did not have any furniture pads so I had to travel back to Belleville to pickup furniture pads. All this travel lead to delays in my move. I booked on line and prepaid for this vehicle and also checked in prior to arrival. I expected everything to be in place for my rental.

Danny T. 
Évaluation :
5

Excellent

Brian A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael M. 
Évaluation :
4

Allow small trailers to go one way

Steve H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom O. 
Évaluation :
4

The truck performed great, but it was not cleaned prior to my rental. There was also a dent in the door that was not marked, however, the original sales rep noted it was there prior to my rental.

JOSHUA A. 
Évaluation :
5

Smooth and steady. Nothing slowed me down after I got the vehicle booked, the vehicle was reday and good to go. No issues with the staff, it was all set up and nice and easy on the return. He checked the truck and took my munnie, No big deal.

George D. 
Évaluation :
1

I will never use uhaul again. Truck was not at place was told to pick up from and ha store call around. Place finally got from charges for gas when I filled it up

RAY M. 
Évaluation :
5

the van was very dusty and dirty and not up to Covid standards, it must have been sitting for some time as the dashboard and interior were very dusty and there was garbage left from a previous user. the location was very friendly and professional and we were very satisfied with our service. just the truck being so dirty was a disappointment.

Shawn B. 
Évaluation :
1

Chris was great.

Teresa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICK R. 
Évaluation :
5

Larry's Towing Trenton Ontario, is the perfect uhaul experience, no bs, no fn around. Great team! No-one tells Larry how to do his job, BTW!

DON B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan S. 
Évaluation :
5

Very quick confirmation and friendly service Will be back again for sure !

DUNCAN F. 
Évaluation :
4

what a useless survey....how about important questions...like how was the shitty reservation system...how was the incompetence of alternate return location...what a fucking useless survey

greg M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
5

You're doing a great job now. In and out in 10 minutes upon arrival and the same on return. Will use this location again when I need to.

MIKE M. 
Évaluation :
5

The gentlemen that served me was very nice and pleasant to deal with :)

Connie T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron S. 
Évaluation :
3

When we went to pick up our rental truck its was snow covered from the evening before it was not cleared off and ready for us to drive away in. We had to use our own scraper to remove the snow and ice as one is not provided in the truck. Further more the trucks cargo door was frozen shut and it took us another 45mins to thaw it enough to get it opened putting our move further behind. Considering we have to drive an hour and a half after packing to reach our destination time couldn't be wasted, not impressed.

Jodi M. 
Évaluation :
5

Excellent customer service. Quick and easy rental.

William S. 
Évaluation :
5

Quick and easy

Peter R. 
Évaluation :
3

Truck smelled like smoke and there was garbage on it.

Krista R. 
Évaluation :
3

First of all your Site didn't work and it took well over an hour for the lady to get it done, despite having all this reserved by phone ahead of time. The 1-800 is Ohio and doesn't have a clue what TRenton Ontario is, where and if they even have trailers..so poor communication for sure. Upon return and pick up, trailers are not locked with padlock or otherwise so if someone wanted to scoop the trailer when you returned it the customer would be on the hook for this, having cameras on the building is not enough... So good equipment but very poor set-up on the site, leaving the local business in an uncomfortable spot. And a Canadian 1-800 or at least an informed 1-800 employee is definitely needed.

Christiane W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laurie P. 
Évaluation :
3

Providing UHaul service is a side business for the garage. Perhaps extra staff ready to help at the service desk when backed up. I waited 15 minutes in line to return my vehicle. Perhaps an express or separate line for UHaul customers.

James P. 
Évaluation :
5

It would be nice to just rent a truck, use it, return it and not get all the hassles from UHAUL. I mean really 5 text messages numerous pictures. Just leave us park the truck when we are done and leave us alone.

Joseph C. 
Évaluation :
3

A tire blew a few Kms from the drop off. Had to get a buddy to bring a tire. Thought it was strange that there wasn't a spare located on the trailer.

Amy F. 
Évaluation :
5

I used a pick up truck for 4/5 hours and it cost me 150 basically! I will NEVER USE UHAUL AGAIN!!!!!!

CASSANDRA S. 
Évaluation :
5

Just keep up the good work, they were awesome

JAMES C. 
Évaluation :
4

The fellow at the desk didn't seem to be too computer literate, but it may have been the U-Haul system that was the problem. He kept talking about strange screens.

Charles H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DEAN D. 
Évaluation :
5

Lynn, on reception, was courteous, helpful and friendly. I think it was Gordon that helped me hook up my rental and park it again when I brought it back. I would use this location again, for sure!

Heather W. 
Évaluation :
3

The representative was great. The proprietary U-Haul computer system link to the hand terminal was slow and eventually didn't work. He needed to manually Input my payment info. He did a great job to overcome the system troubles.

John O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rick B. 
Évaluation :
5

This location went above and beyond after my original uhaul engine caught fire on the highway.

christian V. 
Évaluation :
4

your booking app is incomprehensible - Uhaul rents in countries other than the US remember! The trailer running lights did not work, I do not trust the rubber bands used to hold the safety chains in place

Alan G. 
Évaluation :
5

:)

Jason C. 
Non les évaluations ont été soumises pour cet établissement.

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