Employees tried to charge me additional funds for gas mileage, even after we both saw the rental was returned at the correct amount. Stated it was nothing he could do even after we both checked the gas mileage..Akeyla C.
Customer Reviews for Acton Road Encore Shell
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Shardeia S.
Misleading with the 19,99 $ advertised price ended up paying nearly 100 $dollars.Brandy G.
Le client n'a pas laissé de commentaire.Josette R.
I paid for this rental online ahead of time to save time at the location. However, the truck was not at all ready for us when we showed up and we spent over a half hour waiting to receive the truck. On top of this, the lady helping us refused to wear her mask--she kept it on her chin. Did not feel safe at all.Timothy F.
Le client n'a pas laissé de commentaire.Charles L.
The manager who was called to receive the return was very rude. I had trouble understanding his very heavy accent, but more than that, he never said thank you, just snapped out commands for the keys, â€œwait hereâ€ (this is during COVID with people wandering all over the store with no masks), etc. I'm moving out there and I will never use that store again.Ronald B.
Le client n'a pas laissé de commentaire.Angela P.
Le client n'a pas laissé de commentaire.JAMES M.
Even though I reserved on my phone, pick up took 30 min. The cab has old French fries and other trash from a previous renter.Beth S.
Incompetent personnel. Had to re-enter info, which I had done when reserved the truck and again before pick-up on line. She did not speak fluent English, difficult to understand, and it being a service station, she waited on other customers before completing my transaction. The truck was nasty dirty, seats were smeared with dirt, ashes & sticky food in cup holders, floors dirty & trash left in truck. She did not have the dolly I requested, but charged more for the appliance dolly. Would never use that location again!paula D.
Le client n'a pas laissé de commentaire.KAREN L.
Le client n'a pas laissé de commentaire.John J.
Le client n'a pas laissé de commentaire.Glendale S.
The prep work that was completed during the on-line reservation was a complete waste of time. I went through the trouble of submitting my driver's license, only to have to do it again at check-in. The location for pick up was moved. and the drop off location was lost. I am not sure why I have to input so much information to only have to do it again. The lady did not even have the size truck that I ordered. I had to pick from what was on their lot. The experience was horrible and I will refrain for renting from UHaul in the future. It was a circus.Brent B.
there was a hole in the bed of the truck and it rained and our stuff got wetLisa L.
Le client n'a pas laissé de commentaire.Matthew P.
It took a long time to check out. They didn't have the size dolly I requested and they charged me 2 $more for a larger one. However, they were polite and helpful.Robert C.
The location I picked up at was great. It was clean, very convenient, friendly staff, and had great hours for pick up/drop off. However, U-haul as a company was a huge disappointment, and I will do my best not to rent again from them.chelsi W.
Le client n'a pas laissé de commentaire.Rhonda C.
Le client n'a pas laissé de commentaire.Bernadette S.
May or not be specific to the drop off location, however, it took some hours before I received electronic notice that I returned the vehicle.George C.
Le client n'a pas laissé de commentaire.John L.
Le client n'a pas laissé de commentaire.Leslie S.
Le client n'a pas laissé de commentaire.DAVID K.
Online check in took longJalisa W.
It was inside a convenient store and even though we had checked in online we still had to do a lot inside the store. The employee and most of the customers were not wearing masks and it was a vulnerable time due to the virus.Lance H.
Le client n'a pas laissé de commentaire.Jennifer J.
Couldn't check in vehicle, app experience is horribleERIC B.
Don't steal their Uhaul then overcharge them.Lyndsey S.
Nothing! Carlos was nice when I returned the truck!Corey L.
Le client n'a pas laissé de commentaire.JOSHUA W.
Le client n'a pas laissé de commentaire.Ricardo A.
Great attitude and service. Processed in and out in seconds.Dan D.
Le client n'a pas laissé de commentaire.MARK S.
Le client n'a pas laissé de commentaire.Kacie A.
Just perfect. Easy in, easy out. Fast service.Wayne E.
The person working at this location did not help me at all. I was also charged more than I should have been charged and they didn't even check in the rental when I arrived.Alex T.
Le client n'a pas laissé de commentaire.Keiriona G.
Le client n'a pas laissé de commentaire.Patrick C.
Le client n'a pas laissé de commentaire.Jefferson L.
Le client n'a pas laissé de commentaire.brad H.
Le client n'a pas laissé de commentaire.debra A.
This is a very small station with no marked areas to return the vehicle. After parking it near other vehicles and walking through the rain to the counter, I was told I couldn't park it there and to please move it to another (specified) location. Back out through the rain, move the truck and walk back in. Didn't make for a pleasant experience.Michael M.
Le client n'a pas laissé de commentaire.Darrell J.
The representative on Acton Rd was wonderful-very thorough and answered all my questions.Jennifer L.
Le client n'a pas laissé de commentaire.Michael B.
Was sent to the wrong address by uhaul TWICE. I also requested blankets and a dollie and the pickup location had neither.mckenzie H.
The young man who checked me in was very helpful.Madelyn D.
The drop off location could not find my rental info even after I showed them the information. They would not take my truck and told me to take it to another location. The other location refused to take the truck citing an expense to take the truck back to the original location. I took the truck back to the original location the next morning. They still did not want to receive it. I left it there.Dan M.
Le client n'a pas laissé de commentaire.Marilynne W.
I was pleased at the way, the person I dealt with took the time to inspect the truck in my presence. He was courteous and complimented me on how clean the vehicle was. No damages and I left it with more fuel than I started. The previous time I dropped off a vehicle at this location they just told me to park it in back and then bring them the key. This time was better.Edgar D.
Le client n'a pas laissé de commentaire.Terry D.
No recommendations!! Staff was efficient and courteous at both pick up and drop off!!david R.
The men running the gas station barely knew anything about the system and it took them 2 hours to even rent me the truck after I made a reservation. They also did not explain the return process at all, and just kinda shoved the keys at me and sent me on my way. I will not be using uhaul again.Zachary G.
In combination with the UHaul App this was super easy!Greg G.
Le client n'a pas laissé de commentaire.Penny K.
Even though communication was great, I feel like there should be more there to let customers know that it's more than just a gas station.Cheynna R.
I went 6 miles over. I had to drive 20 miles back to where I was loading the truck because I couldn't get a truck near even though the reservation person on the phone said I could. I returned the truck on full when all I had to do was return it on half a tank. But still got charged for going 6,5 miles over. That is crazy. I explained this to the guy I dropped it off with and he was no help. Poor, poor customer service.Randall C.
Le client n'a pas laissé de commentaire.Mason D.
Le client n'a pas laissé de commentaire.CAROL K.
Le client n'a pas laissé de commentaire.James S.
Very professional and fast, clean and great running truck. If I ever need another one, I'm coming back.DANIEL L.
Le client n'a pas laissé de commentaire.Precious R.
Le client n'a pas laissé de commentaire.Steven U.
Le client n'a pas laissé de commentaire.Kimberly T.
There was trash in the uhaul when I picked it out. I heard something moving while I was driving. Once I got home, I opened the back and saw water bottles and cups.Kieran E.
It was a terrible experience. Our pickup time was 10pm and we didn't get the truck until 1am. The convience store worker refused to give us the keys. The Area Field Manager for uhaul (Kevin) had to call the store manager. We were on the phone with uhaul for hours and were never helped. My wife had to DM someone on Facebook just to get it solved.Steven S.
Acton Rd Shell were very friendly and fast!Cindy W.
Le client n'a pas laissé de commentaire.William B.
Le client n'a pas laissé de commentaire.Cynthia L.
Easy drop off. Vehicle was logged in with final bill by email in less than one hour.Jeffrey S.
Le client n'a pas laissé de commentaire.Zackery N.
Le client n'a pas laissé de commentaire.Dennis G.
The person at the Shell station where the drop off was located was difficult to understand and very curt. I asked her what I needed to do and she said park it behind the building then give her the key. I did so after taking several photos to show its location, fuel gauge, mileage and condition. I turned in the key and expected some sort of checklist to be gone over but it was not forthcoming. Perhaps this is how a lot of places do the rental. I may rent again but will expect better next time. I will say the vehicle performed as hoped so no problem with that and it resulted in a successful move. Thanks for that U-Haul.Edgar D.
Le client n'a pas laissé de commentaire.Katy B.
Le client n'a pas laissé de commentaire.mark M.
Le client n'a pas laissé de commentaire.Kevin G.
Le client n'a pas laissé de commentaire.Denese E.
Le client n'a pas laissé de commentaire.Taylor J.
Our experience was great! The people were friendly and helpful. I would definitely recommend using this U-Haul facility.Joy H.
Limited service and upplies at this locationAlain G.
Clerk was not willing to give me a copy of ALL of the pages of my rental agreement without me INSISTING that I would not be leaving without them??Michelle R.
Check out and check in process could be faster.David E.
Le client n'a pas laissé de commentaire.perry L.
I rented a 15 foot tuck, only went 16 miles, and had the truck for 10 hours and was charged for 2 days! Completely ridiculous!Glen M.
When turning in the vehicle using the app, it needs to tell you what to do with the keys. I was dropping off at a shell station with no signage or uhaul personnel present.Mark P.
Le client n'a pas laissé de commentaire.Betty M.
Le client n'a pas laissé de commentaire.Byron M.
Le client n'a pas laissé de commentaire.Kathryn M.
Have the employees go out to the vehicle and perform the return checks with them there if they request it. I would have preferred it.Tristin T.
Le client n'a pas laissé de commentaire.CORY F.
Le client n'a pas laissé de commentaire.sylivia G.
just handed key to attendant and walked out; final charges were emailed to me within an hour; excellent experienceGreg E.
I was supposed to pick up the truck at a place in Westover, y'all called my wife the day before and let us know we had to come all the way in to Birmingham to get the truck. This was an hour delay on the day of our move.David M.
Make sure that the truck is really reserved st the location that was selected to pickup not at some far away placeJim H.
Windshield wiper reservoir was emptySuzanne H.
Truck was filthy and full of debris. Windshield wipers worthless. Less than half full tank when picked up. Old equipment 80 000 miles. Very sluggish. Originally told had 910 miles but was charged for extra miles. Ordered 24 blankets and was directed to second location to pick up blankets which was out of way and made me late for movers. Very unsatisfactory. Would like follow up.mike W.