Customer Reviews for Acworth Lake Storage
(Concessionnaire U-Haul dans le voisinage)

467 évaluations

4892 Lake Acworth Dr   Acworth, GA 30101

(770) 974-2880

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 12h30 pm
  • Sam : 9h am à 1h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(770) 974-2880

4892 Lake Acworth Dr
Acworth, GA 30101

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 12h30 pm
  • Sam : 9h am à 1h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

STEVEN G. 
Évaluation :
1

Was never given a gate code, there happened to be a random person dropping off another uhaul that let us in to drop ours off!! There are no uhaul signs to even indicate that it's a drop off location, Noone was there at 3:45 in the afternoon. It was a very frustrating place to find,navigate, and return equipment to.

Domenique F. 
Évaluation :
5

Stop cancelling reservations for this location and trying to get people to go elsewhere. Very annoying

Becky S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEREMY W. 
Évaluation :
4

No improvement needed

Joyce E. 
Évaluation :
5

Stephanie did a great job. Very easy to work with.

Robert K. 
Évaluation :
5

There's road repair at this time around the place so GPS was having problems on how to find it. Once there the personal was very accommodating and extremely apologetic on the condition on the area. Other wise it would be very easy to get to and find. I will use them in the future.

JANETTE MARY J. 
Évaluation :
5

Very easy pickup and return. The girl in the office was super friendly and helpful.

NOELLE M. 
Évaluation :
5

Excellent service!!

Carol H. 
Évaluation :
5

Stephanie was super helpful, courteous and friendly. Great experience, thanks.

ROBIN H. 
Évaluation :
4

I only needed for 2 days . They reserved for 3 days and I had no idea till time to pay .

PAUL S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CATHERINE R. 
Évaluation :
5

The Lady at the place was super helpful and very nice

Joe R. 
Évaluation :
2

Rude employee. Not professional. Brought her small daughter to work. Kid distracted her.

KARIN H. 
Évaluation :
5

All was great ..

Joseph A. 
Évaluation :
5

Great manager. She went out of her way to be helpful. I would go to her location again and again.

Heidi M K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph I. 
Évaluation :
5

I did not catch her name as I was in and out so fast, but she was very friendly and organized.

Gerald G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dwayne J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph S. 
Évaluation :
5

Steph @ Lake Acworth storage was great Very efficient We will def use that location again!!

SUSAN C. 
Évaluation :
3

Overall experience was great! Small complaint - Let customers know up front that if you want to drop off the U-Haul after hours and use the mobile app. This location does not want you to drop off outside of the locked gate (sign posted on gate) and wants you to take to a different location. Had I know, I would have done so from the start. Luckily after about 25 min. someone pulled in and we were able to pull in behind them. Merci!

MICHAEL J. 
Évaluation :
5

Stephanie went out of her way to make sure we got everything we needed for a smooth trip back to Ohio. Most people now a days, do the bare minimum to skim by, but Stephanie was pleasant to work with. She went over and beyond. I seriously believe if we have a need for a Uhaul in the future, that we'd go back to her.

DAVID B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sue D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Billie H. 
Évaluation :
3

directed to go there. No one there. Had to park outside gate. Roadwork makes it hard to locate.

BILL S. 
Évaluation :
1

The wood slats should be securely attached and the low tread tires should be replaced prior to renting out. After we loaded the truck we noticed a flat tire!!! It took 6 hours to get it resolved. The movers were lost. Basically that sucked with a truckful of cabinets and granite. We are fit buy I'm 67 this year and female so you tell me if this was a good rental.

Richard C. 
Évaluation :
5

I wish I knew what the lady's name was that assisted me she was awesome. I haven't received such awesome customer service in a while. Thank you! You really helped me have a great week.

Jalisa W. 
Évaluation :
5

Very good customer service and friendly.

Walter H. 
Évaluation :
5

Stephanie did an excellent and professional job and took great care of me both times I rented a trailer.

Stephen E T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen E T. 
Évaluation :
5

Associate was awesome and it was quick and easy.

Richard L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jay N. 
Évaluation :
5

C/S person was awesome, give her a raise!!! She was very polite, nice and professional

ROBERT D. 
Évaluation :
5

Remove the rusty rims from your tires they are a hazard!

Jones W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

catherine C. 
Évaluation :
4

Excellent service à la clientèle

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick D. 
Évaluation :
5

The lady at the facility was wonderful. Best customer service experience. Forgot her name, but I hope she can know how much I appreciated her.

Jim R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUADANIEL R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
2

The process to do the 24/7 pick up did not go smoothly and I waited over 30 minutes on hold calling in to get help. The Truck was dirty both front & back and had cigarette ash in the tray.

Thomas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL H. 
Évaluation :
5

Nothing they were great!

BLAKE D. 
Évaluation :
5

The lady at the return center off lake acworth drive was amazing and very helpful with what she could do but can't do much since she doesn't know where to even call.

Whtini D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ken Y. 
Évaluation :
5

Excellent customer service at the location.

Allen G. 
Évaluation :
4

Drop off location got changed without my knowledge, and I spent 45 minutes on the phone, mostly on hold, trying To get that fixed.

Gary A. 
Évaluation :
5

The person at the front she was very nice and friendly. She was awesome.

Paula T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brittany B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dwayne J. 
Évaluation :
5

you app kicked me out when I was almost done. The retailer had told me when i picked up the truck not to worry about it

Kevin L. 
Évaluation :
5

Stephanie is an excellent representative of Uhaul.. This is our 3rd rental with her and we have already booked another one. She has been so very kind and understanding as we have had to change our dates and sizes while c tying to get our son moved.

Belinda R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eston B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan M. 
Évaluation :
5

Friendly, professional, nice experience

Delroy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kylie D. 
Évaluation :
3

There was no one available during posted business hours

James C. 
Évaluation :
5

Absolutely Nothing

John S. 
Évaluation :
5

Love this place! Great customer service and wonderful owners!

MICHELE A. 
Évaluation :
5

This location is conveniently located and excellent customer service by the agent

Tina M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elisa R. 
Évaluation :
5

For the distance I had to travel with this trailer I would have felt more comfortable if it would have had a spare tire just in case. Overall it was a good trailer. The lady who got us hooked up was very nice, and friendly.

LOUANNA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fran D. 
Évaluation :
5

Stephanie was great to work with. She made the whole process smooth as silk.

Steve P. 
Évaluation :
5

Location manager (Shannon?) was super helpful and went out of her way. Excellent customer service. thx.

MICHAEL M. 
Évaluation :
5

Excellent , professional and friendly customer service. When I need another truck or trailer this will be my go to location. Thank You.

Mike E. 
Évaluation :
5

The truck was horrible, it drove like it was going to cut off and it sounded like something was wrong with the brakes.

Vermica J. 
Évaluation :
5

Don't do any painting on the trucks unless it has time to dry before the next customer rents it.

Darryl P. 
Évaluation :
5

The young lady who checked us in was fantastic.

David V. 
Évaluation :
5

So far the Manager is very experienced and offers the best customer service

robert K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chayanne C. 
Évaluation :
5

Nothing. The representative at this location was very helpful and very nice.

JOSEPH H. 
Évaluation :
5

Great service and close to home!

Steven R. 
Évaluation :
5

Great service

Mark C. 
Évaluation :
5

Stephanie was very helpful and accommodating

Mark P. 
Évaluation :
5

Well, The 15' truck isnt 15' It is more like 13,5 from from to back. What I needed to move was 14' and heavy. We had to lean it and angle it to make it fit. Be more honest on the exact dimensions of your trucks.

Mike J. 
Évaluation :
5

Drop cloth

Halleem S. 
Évaluation :
3

The mobile application for pickup was very frustrating. I supplied all my information prior and had to repeatedly enter the same information again. The process would darken my phone screen where it was unreadable but a response was required. It took 30 minutes to get through the pickup process. I'll use a check in with a person next time.

Melanie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean G. 
Évaluation :
5

The drop off location was clean and pleasant.

Clint L. 
Évaluation :
4

Yall price is too much

Rosario D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelley M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R. 
Évaluation :
1

Ordered rental on line. Went to pick up and there was no key in the lock box. We lost 12+ hours on our move causing us to be late in leaving the residence at the time of sale. We were told that we would be given a discount for the mistake (employee put key in wrong lock box) but not only did we not receive a discount, we were billed for more than the initial quote. TERRIBLE SERVICE!

Adam C. 
Évaluation :
3

The only thing I would say is when I picked up truck she had to check in truck from prior client and it took her longer so she was going to give me a 10 $credit but do not see it on my receipt.

Kris S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shirley M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth W. 
Évaluation :
5

The girl that helped me was awesome! She was so nice!! The facility inside does need to be updated/remodeled because it was not very inviting to customers.

Calvin M. 
Évaluation :
5

This is not the fault of this location. This was the second location I went to because the original location I was sent to was not even in business yet!

Jim M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ronald S. 
Évaluation :
2

I was charged for a utility dolly that I did not rent. It also took nearly 20 days for my card to be charged and for me to receive my receipt.

Daniel C. 
Évaluation :
5

The person in charge of the front office is very professional and courteous. I will definitely use this pick up station again.

Miguel A. 
Évaluation :
1

I have been a Uhaul customer for 10+ years now and within several states. I have never had an experience like I received at this location. I had to go to two Uhaul locations since the first location truck was not available since store was being shut down. Second location I had to wait about 45 mins for Truck arrival. Then to top it off overcharge me for rental. I am waiting to hear back from Corporate regarding this Service contract ASAP. I Will never purchase anything from this location for sure and hopefully this will not be the cause of Uhaul losing a valuable customer over a unprofessional staffed location.

Pshatoia L. 
Évaluation :
4

I did not ride with the driver to drop the truck off. Sorry I cannot rate this location.

Patricia H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott S. 
Évaluation :
1

The truck was behind a locked gate. Since I used the app to get the truck outside of normal hours, nobody was there to unlock the gate. I had to spend 30 minutes on the phone with Uhaul to get the gate combination key to open the gate and get to the vehicle.

Jonathan S. 
Évaluation :
5

The girl that checked us in was soooo nice. She was great to work with! Je les recommande fortement. 

Calvin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark K. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
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    Accessoires de déménagement

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