Customer Reviews for Adams Family Services
(U-Haul Neighborhood Dealer)

46 évaluations

2656 S Loop W Fwy   Houston, TX 77054

(832) 730-3838

Heures

  • Mon–Fri
    De 11 h am à 8 h pm
  • Sat–Sun
    Fermé

Services dans cet établissement :

Pour nous contacter

(832) 730-3838

2656 S Loop W Fwy
Houston, TX 77054

Services dans cet établissement :

Heures

  • Mon–Fri
    De 11 h am à 8 h pm
  • Sat–Sun
    Fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

The truck needs to be replaced. I didn't have the equipment that I requested, the light panel in the car fell out, check engine light was on constantly, the seats were ripped, and there was trash all though out the vehicle. This was the worse uhaul experience I have ever had.

Joel L. 
Évaluation :
5

AWESOME PEOPLE!

coreshia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles A. 
Évaluation :
5

Awesome Staff!

Charles A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harshalkumar P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES A. 
Évaluation :
5

Good people, and clean.

Charles A. 
Évaluation :
3

Was over charged for gas and it took forever for me to do the self pick up, since no one was in the office at the time to give me the keys. Overall nice people and friendly service. Easy return.

Cameron W. 
Évaluation :
5

Paid for a dolly to be added in the truck and it wasn't there. Called customer service and they said they wasn't going to charge me for it but still did….

Jalen J. 
Évaluation :
5

I love picking up remotely not having to wait in line or standing among others. Thank you for great services.

Fiona W. 
Évaluation :
4

They did not provide the dolly I paid for.

Sandra A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELODY J. 
Évaluation :
3

It was an inconvenience to preorder equipment & not have it available the day of move. & I've tried to call during the week but nobody answers

Erick S. 
Évaluation :
5

Great people skills.

CHARLES A. 
Évaluation :
4

Place, service and trucks were all awesome. Fast and friendly service would definitely continue to do business with the Adams Family Services!

Donte L. 
Évaluation :
1

There was no gas in the vehicle even though the employee said there was 1/4 of a tank. I took pictures of the gas gauge with the mileage included. The vehicle also did not have working air conditioning. I did not get what I paid for.

Randall A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elizabeth R. 
Évaluation :
3

I dropped the car dolly at the specified location. I was not familiar with the online return process. I made several calls to the agent, but kept going to voicemail. I was worried that the transfer of responsibility had not taken place. Anyone could go and back-up to that tow dolly, drive off and I would be responsible. Eventually I contacted customer service. They said that notes would be made on my agreement that the item was returned.

Gary G. 
Évaluation :
5

Awesome staff, friendly, and resourceful.

CHARLES A. 
Évaluation :
5

Great people, friendly and resourceful

CHARLES A. 
Évaluation :
4

I ordered and paid for a Dolly, but it was not there.

rasoul H. 
Évaluation :
1

Very bad very bad very bad very bad

HUSSAIN A. 
Évaluation :
5

I do not know the name of the person we worked with, but they were incredibly friendly and helpful! Give them a raise!

CODY M. 
Évaluation :
5

Fast and good customer service 😃

CHARLES A. 
Évaluation :
5

Nothing the Staff was very courteous

Arthur D. 
Évaluation :
3

The system is trash

Brandon G. 
Évaluation :
5

AWESOME STAFF!

DESNI T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keshia R. 
Évaluation :
5

Personnel amical

Alexander D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chi A. 
Évaluation :
5

Mr. Adams was kind, helpful and fast. Good energy at this location.

Lashay H. 
Évaluation :
5

Charles provided excellent customer service

Charmaine S. 
Évaluation :
1

The workers within the office were not wearing a mask although we were in close quarters. I was given the keys well past the time of my pick up because the rep was out on a personal call. Upon returning he informed me on how he would usually be "off of work" around the time of my appointment. 2 out of 5 stars and that's only because of the rep I spoke with over the phone who assisted me in obtaining a vehicle.

Cordarrius W. 
Évaluation :
3

The website for pre-booking online needs to indicate if the place is capable of picking up rentals before it is open via the app or website on your mobile phone. When I went in there at my 8am time slot to get the rental the website told me to come back at 11am when the location opens. The person at the location working there did a great job with what he was able to do so it's not a fault of his location it is a fault of the online service. One note for the location is that it needs a drop box for the keys to go in when you drop off the vehicle.

Brian B. 
Évaluation :
5

FAST, CLEAN, AND PROFESIONAL SERVICE.

CHARLES A. 
Évaluation :
3

There was a large crack in the side of the truck which caused water to get in and on my belongings.

natalie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOANA C. 
Évaluation :
3

If I reserve a dolly I hope there will be a dolly so please you can do it better

Jose Maria H. 
Évaluation :
1

Adams Family Services was very disorganized. No answering of the phone, no details on office location (inside an office building). Trailer locked and had difficulties getting it unlocked. Could not hook up the trailer. Had to hook it up myself. Had difficulties with lights. They were no help. Sent me to another location to get assistance.

Steven B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lashanda M. 
Non les évaluations ont été soumises pour cet établissement.

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