Great management, no hassles at all, easy access. I would rent from that location
Charles Chretien
Customer Reviews for Adams Surplus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great friendly and helpful service
William LooftMerci
Richard HernandezNa
Sherill CrossEverything was great. Easy to rent after getting on line.
Robert VieFast service, easy access for pick up and drop off. Loved the U-Haul app.
HENRY SIBLEYBest location In athens tx to get a uhaul rental hands down
Dustin MormanPassengers side window would not adjust. This made seeing difficult.
LARRY PARKERAwesome customer service. My all time favorite place
Bo VadenFull tank of gas
Andrea WilsonTop knotch service! Got me right in and unhooked!
Michael LawsonArea to park trailers was on an incline. Hard to disconnect the trailer without a jack. AND DANGEROUS Was raining, so can't fault the dealer for not having trailer clean outside. Inside was dirty too though. Had to blow out before using.
Michael HartVery professional !!!
Lelia A ParkerGreat set up!
Scott HinesIt would be nice if they connected and disconnected the trailer for you. One tire only had 12 lbs in it.
Ben FullerFirst Tried to rent the truck from: Hp Car Accessories & Atv Sales 414 E Tyler St Athens, TX 75751 The guy was rude, combative, and insulting. Thought he was going to come around the corner to fight at one point. He is a very poor representative of your company. The other locations I dealt with were fantastic.
Anthony MoblyExcellent customer Services.
KIEWANDA HENRYvery good experience
Henry KassabVery satisfied with experience!
LARRY HOWARDThis agent was rude and didn't take responsibility for the issues.
Curtis BeamanVery helpful an friendly
cliff winghamThe address on file is incorrect and you have to drop off way on the other side of town.
Alexzandria VaughnThere was dog hair in the U-Haul. The AC went out on the trip to my destination. The mileage I picked up at was not reported correctly and neither was the fuel. I was charged a $15 fuel charge, I brought the U-Haul back with the same amount of fuel I picked it up with. I took a photo of the mileage and fuel gage when I picked up. I was supposed to receive a call about the charge and never did.
Amanda BrashearThey need to make sure the truck is full of fuel and tell the customer to do a walk around.
karl gentryVery nice customer service and made this an easy process.
Karla HutchinsonIt was very easy!
Cindy OliverSo quick and easy to drop off!
Barbara FosterNothing, trailer was conveniently and it was easy to hook up and go! 10/10 would recommend going here for a trailer.
Bryce PaslayWhen I filled out everything online to reserve a truck and added insurance my total showed $858..later on when I checked my email Adams had charged me $933.. this I do not understand
Mike SatterfieldBetter customer service.
Edgar GodoyAsk people, "how may I help you" when they enter the building instead of staring at them. Weird to have to speak first at a place of business.
Kyle BauerWe delivered the trailer 3-days early and was not allowed/given a deduct for the un-used days. Calling U-Haul was useless who stated no refund would be given. But, if we used the trailer longer then planned we would have had to pay extra. This appeared to us to be nothing short of extortion.
Billy FieldsThe experience was bad from Sep. 3rd all the way until we took it back on Sept.4,2022. They gave 2 of our U-Haul's away everytime we would call the 1-800 Uhaul the lady was helpful until we told her another customer drove off in our U-Haul. She left me on hold for over 20 min I had to hang up and call back. When calling back the lady that answered said I have your customer on the phone very unprofessional. We had to drive 30 mins away just to get another U-Haul. We were suppose to have a dolly with the U-Haul and we didn't get that. By the time we noticed that everything was closed. My wife parents had to drive a hour in a half to bring us a dolly and drive back home. This experience with a U-Haul has been terrible.
Queenesther YoungPut Road safe equipment out not bad tires
tom lambertLess hassle renting! Having to use your own phone to take pictures of drivers license and all the unnecessary hoops you have to jump through! Get scanners or card readers for the locations. Not like you can't afford it. Even the location manager said "There's big money in moving people" I mean hell your have a truck rental fee, a mileage fee, renters tax, regular sales tax and have to replace all the gas… should be a lot smoother rental procedure after being price gouged for something that is a necessary part of having to move in the first place!
James mcgowenSo when we went to hook up the trailer one tire had zero tread I've never seen a tire this bald my whole life. I said man this tire is bald he responded we can't change tire you have to call the road side assistance if it blows out given my wife and 3 young kids are pulling this 4x8 but we were out of time and had to drive from TX to KY the next morning. It was ok till we hit the rain and the trailer was going all over the place so it added about 3-4 hours on our trip witch was supposed to be 13 hours. When I turned it in I told the lady and she was very concerned and schedule maintenance for the tire. But the location and personnel were horrible and so was the trailer i have pictures if you want to see but literally it could have risked someone's life plus the tags on the trailer expired on march of 2022 5 months ago. Give me a shout i would love to discuss your business practices my phone is 5802840813
Victoria HolmanDrop location was clean and organized.
Michael TowersThere is no uhaul office here. Just drop the truck , lock it up and put key in orange box. Twice a guy has come out of Adams Surplus and said " you bringing us a truck, we'll I will check it in for you" He doesn't ask my name or if everything was okay with the truck or anything. So their service leaves a little to be desired.
Kimberly CokerVery friendly and helpful. Were able to tell me how to Handel the malfunction of the trailer.
Estrella PerezWould like to see the 4 items, two trucks and two auto transports in one email and one receipt, because all the emails and all the texts being individual makes it very hard to find what you are needing to reference when looking at it on a phone. Most people moving would be down to a phone size screen to reference things since no house internet to get on a computer or iPad. Also the whole process for pickup was very confusing. The locations changed last minute on two of the items for pickups. And the address for Adams Surplus with in the Uhaul confirmation email when you touch the address it takes you to the wrong location in the phone maps. The phone needs 6360 SH 19 N. To be how it is programmed for maps any other way takes you the wrong place. Took a phone call to confirm and get directions. Not able to find this out until the location was closed and so late turn in of the one truck and auto transport, causing a day late charge
Julie MorrisWould like to see the 4 items, two trucks and two auto transports in one email and one receipt, because all the emails and all the texts being individual makes it very hard to find what you are needing to reference when looking at it on a phone. Most people moving would be down to a phone size screen to reference things since no house internet to get on a computer or iPad.
Chris MorrisTalking with the representative who received the trailer was a great way to start the day!
BRUCE GUESTThere was a bearing problem with a wheel. Truck wasn't clean. Furniture pads were not clean or in plastic bags. Had to wait for computer to find order. Didn't have car transport paperwork in computer.
Patricia FairclothTrès bien
billy burnettWasn't explained anything ,told the man I needed it for 24 hours and he put 6 house so I had to call and get that fixed. Wasn't given any paperwork. Wasn't told what my card would be charged ,had to pull it up on my bank statement. Or wait on email to tell me anything. Then was handed keys and told to find the truck, by number on key. Took me a good 5 minutes to find the number on the truck to match it up. Had the attitude of someone who is just having to deal with another uhaul customer, and the lady sitting next to him never once looked up from her computer.
CYMANTHA LENORMAND-HUDSONyard people were quick to help
JAMES DuggerRien
charles cantrellFlawless
Cory McCartyThe 36 ft truck I rented was not there, so I had to use a smaller truck. Making sure the proper equipment is available would probably be the most important thing.
John LivelyWhen everything is great it i hard to find a way to improve!
lward loftinGreat customer service! Awesome hospitality!
ROY SANDERS