This was a mixed up mess from the first. Several things were wrong or not what I wanted, then I paid almost $98 in fuel, after driving only 26 miles, as the gas gage malfunctioned. Yes, I would like a response.
Michael K.
Customer Reviews for Addictive Autoworks
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Their website said they open at 9,I showed up early waited until 9:05 for someone to show up. Then saw a sign on their door that they would open at 10. I called U-Haul was instructed to use the night drop off. I them received a$20 charge for dropping off the truck after hours.
Howard A.Did not have the size ofU haul i reserved, so had to make Multi trips with cost more in Mileage. Also reserved a Appliance Dolly and furniture dollys, did not have.Had to ho to ANOTHER LOCATION to pick up. Then tried to Charge me for then 26' i reserved when i was Given a 20'. Hello had made the reservation 45days prior to move. Plenty of time to get me the size i needed. Overall a bad experience and coast me extra money.
Jeff B.We reserved as truck in Albany but I'm showed do up to find it in it there. It is was in Dallas. Frustrating and extra driving. The people at both locations best of were very kind!
Brad B.Great service!
Scott B.The latch on the trailer took little time to get it lock on the ball. Everything else was very good
Zachary S.Overcharged by 1 day
John S.U-Haul location was so awesome and the owner was very helpful, friendly also very knowledgeable with all my questions
Alana B.Service was great and very professional. Just was not much said since I ordered online and got quotes. Otherwise was great experience
Seena G.The only problem was that with a load on the motorcycle trailer if you went above 40 mph the trailer shook pretty bad. Let them know when I dropped it off they said they would take a look. Besides that great service and really fast service. Super nice ladies there!
michael P.I highly recommend renting from this location. Good people
Nathan B.Nothing. It was flawless
joni L.I all ready explained.
Jerry J.The app is still terrible
Christopher F.My overall experience was excellent and I'm happy to say that I can't see any shortcoming in any way. Staff and equipment were spot on ! Steve
steve J.They were very pleasing and did all they could to help us with a changed schedule. We would use them again if necessary.
DAVID C.They were spot on! It was quick and easy….
Daniel A.Ger your personal to do there job better, , have a better attitude
ROBERT S.Set the drop off location to the wrong place. We didn't know. Went to the correct location and had to go somewhere different to return. No notification of the mistake
Mckenzie O.You can ensure when you put in the info on car haulers that they actually will fit the vehicle I just rented a trailer for for nothing and I can't even get a refund or discount
THOMAS DEWAINE S.Great service!
Christopher M.We had a great experience.
STANLEY WEST B.Rear of truck was not swept out
Stephen E.The app just needs the bugs worked out. But that is a reflection on u haul in general this location was very friendly and helpful.
Madison W.The location was perfect. Friendly, quick, got the job done. Uhaul.com to return was a pain in the butt. The site couldn't confirm my location despite all my settings allowing it and I couldn't get anyone on the phone to help. Irritated with the service on their end was an understatement. It incredibly frustrating to deal with after moving all weekend. The last thing I wanted to do was wait on hold for over an hour to return the truck. We ended up dropping the keys and leaving. Hoping we don't get extra charges for the struggle on uhaul's end.
Elizabeth H.The only problem I had is with the app. Couldn't figure out to turn on my location to make the app work. Finally got it after 20 minutes. That's on me I guess.
Ernie H.The virtual check in was very cool/useful but took almost 30 minutes. Still though 10/10.
David I.The people were friendly and on top of the rental. Got the trailer setup for me and I was on my way. Was awin win. Thanks Robert Ward
Robert W.free food
BRET H.I asked where my one day credit on rental of 12' cargo trailer was i only needed it fir 2 days ! When i rented trailer in u haul Red Bluff Ca, we estimated , rental @ 3 days. I brought back trailer one day early! The print out receipt @ Dallas location, said†zero dollars owed, it did give me a one day credit on rental. Tit charged me for the whole three days. I want my credit!
David Y.The app was not working This was absolutely a horrible experience Customer service was even worse
Luis S.the first trailer had one tail light out and so we switched to the other one at the store. When I got to load up the car 6 miles away, that trailer had a very low tire so i aired it up to keep a tire from not getting ruined. so It happens but maybe keep a closer eye on those simple things
Dale G.Friendly customer service
NEMESIA J.Office staff super nice and helpful!
Melissa S.Super friendly location and great rental experience.
DONALD HOWARD W.The problems weren't with the dealer. It was the horrible online experience with U-Haul's online service!!!!
Darrel W.The people were very nice and helped hookup my trailer. Will use again.
JOHN MICHAEL G.we rented a pick up truck from another location the day before and they gave it to us all day for $19.99. When I picked up the truck at this location the lady asked me if I would return it by 4:00PM. I asked her if I could have it all day and she said sure and didn't say anything else to me. It was only when we did the self check in that evening that we realized we were going to be charged $19,99 twice for one day. I called them today to see if anything could be done about the charge and a man said it was all in the contract that was emailed to us.
ANTHONY EARL N.The key was not in the box I waited 45 minutes to pick up a truck that should have been ready to go at 7:00. Partially the locations fault and partially U-Haul for not approving the pickup until I was already there to pick it up.
Ernie W.just a drop off
Travis M.The Uhaul app is least to be desired. I sat there for 20 minutes trying to check in and another half hour to check the equipment back in. I kept taking pics of the mileage and gas level. It never uploaded Addictive motors checked me back in.
CHARLIE M.The self return is cumbersome.
CHRISTOPHER MICH D.Appli
Joseph C.