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lori T.
Customer Reviews for Addictive Autoworks
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The customer service was very good. The truck was clean and well maintained, the air conditioning was in top order (which was a necessity, moving on a hot day) the location was a little obscure, but that was the only, less than ideal "problem" there was. I loved the experience, and would absolutely recommend this location to anyone in need of a moving vehicle.
SARAH R.Open earlier than 10am
PHILIP C.When I arrived to get my uhaul I had to track someone down because nobody was in the office...waited 5 minutes for someone...returned my truck later the same day and the following day started getting calls and emails that truck had not been returned...called the office and the lady was like...oh, I'll try and enter the tracking, or something to that effect, really made me feel like they don't care about the customer
Brandy S.The inside of the cab was dirty. The back of vehicle had dirt all over. I had to clean it out before I used it. Other than that everything was fine.
CHARLIE M.Super helpful and efficient staff.
JOHN A.I had read some horror stories about some uhaul locations but they DO NOT pertain to Addictive automotive! The truck I ordered was ready, clean and full of gas! Easy pickup and return! I would highly recommend them!
Colleen O.Big fiasco reserved a trailer after driving 200 miles to get it didnt have a trailer so after they charged me 300$ for a truck I didnt want they sent me 20miles away to Dallas Oregon for a truck supposedly for the 100$ the trailer cost charged me 115$ plus I had to put 50$ in gas in it then when I checked it in they charged me another 58,48 time to go dispute the charges. Do yourself a favor and use Penske.
Timothy M.good for Dallas
John C.Easy drop off
Carlee B.Nothing! The uHaul self return android app on my Smartphone is excellent for No social contact for return of said equipment!
Ines V.I made a reservation to pick up the trailer at the Hazel Dell location in Vancouver WA. The night before I was to pick it up U-Haul called to inform me that there was no trails available at that location. My reservation was changer to Lombard St in Portland OR where I showed up to find no trailer there as well. They changed my reservation to Newberg OR. As I was driving there I called to hear again no trailer available. I then called the Traffic supervisor to find a trailer and change my reservation to Dallas OR. I drove there to pick up the trailer. I returned the trailer to the original Hazel Dell location in Vancouver WA. This was very frustrating causing me an extra tank of gas and 5 hours extra of my time. U-Haul then charged me extra for my troubles by charging me one way rates instead of in town rates. This was an awful experience and I'm very disappointed in the U-Haul costumer service of being lied to 4 times in less than 12 hours. Shame on you! Please fix it.
Sanford W.They were great.
Karla K.Smooth rental experience. Convenient location and truck was ready and in perfect order when I arrived. Thanks Addictive Autoworks!
CHRISTOPHER REGI W.In and out. The guy meet me at the door. Asked what I needed to do, he said “don't worry I got this for youâ€.
John L.I reserved a 26 foot truck weeks in advance. After I arrived to the facility to pick up the truck they said we don't have the truck you reserved available. The closest truck size available was a 15 foot truck. This was not even close to the size I needed and was going to fulfill my needs. I then had to drive 28 miles away there and then back just to get a 20 foot truck and make more trips for my move. I would have appreciated a call in advance before driving to the facility to pick up the truck so they could have at least told me the truck wasn't available. Instead I wasted time and gas making all these extra trips.
Zachary L.It was fine
Dominick T.Had a big tent in the front that was not marked and they tried to say we did it. Dallas said it is not there job to mark the dent or any other problems. Ok then who's jod is it? We lost sleep over this and still don't know if they are going to charge us. I read the reviews and tried not to rent from there jokes but it was the only close truck available. Reviews don't lie and there is a good reason this place changes owners so often because they just don't care. Maybe u haul should do there research on there franchise owners. Please stay away from this place. You were wanred.
Jeffrey M.Besides the caked on snot/spit in the drivers door handle, the syrup type spray on the passenger side door, the bed with the dirt and broken glass, and the ramp full of dirt- I would need to rate this a one out of 5 stars. I did not even look at the moving blankets when we got home after the appearance of the rig. After our family disinfected and cleaned the entire rig it was helpful in moving. The condition of the rig was gross pre-covid and especially now. When I returned the rig and mentioned the problems, the response was sorry.
ERIK H.Addictive Autoworks was amazing. Great atmosphere, kind and efficient service. No waiting at all. Very pleased and will use their services again!
Holly B.I ordered a 15' van but this location only had 10 or 20' vans, so cost a little more. Attendant was friendly and helpful. Van I picked up was not ready, had to be swept out.
Jack J.I only have family in this area and they have used this location before.
RAY S.The back of the Uhaul was absolutely filthy. It had a bunch of dried dirt and actual clogs of dirt. I had to clean it before I could put my things in it.
Rhonda B.Super nice man helped us. He was helpful and accommodating. Explained things to me clearly and with talking down to me. I appreciate him!
Teri A.The guy who helped me with the check in, for a trailer I didn't officially have, was very nice and helpful.
tim I.I should have inspected the truck prior to getting home. There was marijuana, dirt and dried poop on the floor.
Trista G.Addictive Auto is always kind and willing to serve me when I get a truck. Great individuals.
Jeffrey W.These people were wonderful!!! They picked me up at my home because I was having car trouble. We then went back to the office and completed paper work and then I was off! It was easy and quick. I would definitely recommend this company
VICTORIA B.A bill for 162 $for a truck rental advertised as 19,95 $ per day is absolutely unfair. I will not be using U-Haul again and will communicate to friends my dissatisfaction.
Arthur K.Because it was dropped of after hours.
joy S.No!!
deena T.The Uhaul was not clean when I came to pickup. The owner of addictive auto works did sweep out the Uhaul before I took it. The Uhaul had a pretty aggressive vibration while driving at certain speeds as well. The driver door didn't seal properly so I had to listen to wind coming through the seal of the door my whole trip.
Justin S.The smart phone drop off procedures are a travesty! "Take a pic... Take another pic... And yet another..." I don't remember being warned that I need a smart phone WITH reception and a whole lotta patience...
David S.Really nice folks. Everything was ready and on time. Picking up the truck was a breeze with the express check-in.
Sam B.Take away the vendors license he and his large unfriendly dogs at least the dogs acknowledged my friend and I were on the property alerting the vendor who never greeted us or attempted to help us pick up the vehicle or where to go to do so. I was in fear to return the vehicle because of the service and location after picking it up.
Karla D....while your location is fine, u-haul needs to significantly improve COMPAY customer service! ...Service provider needs to CLEARLY notify customers of irregular business hours, not only verbally but also posted notifications on closed entries. Further, I was charged for 3 gallons of gas, having driven only 9,5 mi. I returned the vehicle on time and with gas at approximate level at which I rented. I will be contacting u-haul customer service, direct, as I have issues with this and a previous experience of not clearly advertising fees.
dennis T.Thank you. We were very pleased!
Daniel K.inspection needs to improve. the car transport I rented had a damaged 4 wire tail light assembly, two tires with low tire pressure, and the one rubber safety link was missing and the other was damaged beyond use. I ended up using zip ties to keep the u- hooks from slipping out of the tie down chains.
JIM P.Very friendly and helpful
Kenneth H.Horrible service made a res for pickup at a different location. Got a call hours later when I was minutes from the original pickup location saying there was no trailer and I needed to drive an extra 55+ miles out of my way to get a trailer!
Christopher F.Easy drop off and very quick invoice. Thank you very much.
Anthony N.The truck was filthy on the outside. Bugs all over the windshield. I received no help loading my car onto the auto transport. I ordered 3 dozen blankets, they only had 1 dozen!
Kim H.We dropped the truck off on a Sunday, when this location was closed, so we did not have any experience with them, personally.
gianna M.I didn't go inside but the man helped me out. Thanks....we will definitely use U-Haul again if we need it.
Michael P.Dirty floor of cargo area. Exhaust leak on engine.
larry K.He was very helpful and accommodating for our needs on short notice. Merci
Larry C.Chad went above and beyond on service to meet the rental request, appliance dolly was not in truck rental as requested and he hand delivered one for us. Easy to reach and understanding of the mishap of locking keys in truck at return on the weekend off hours. Will rent U-Haul from here again and recommend this rental site to friends and family.
Brad F.great customer service!
Melanie M.Reservations sent me to a location that is CLOSED ON SATURDAYS
Craig S.I was given a trailer with an inoperative left turn signal. I returned the trailer at 1:30 pm, 30 minutes prior to my end of rental period. I was charged twice because they did not check my return in until 6:50 pm. The office closes at 5pm.
Richard G.