One of the straps for the tire was hard to use, and they charged me an extra fee that they did not tell me about. I reached out to have it refunded and they did not respond. They also called me to say that I returned the trailer late, when in fact i returned it on time. There was poor communication from the owner to me, and from the owner to his employee.Richard H.
Customer Reviews for Addictive Autoworks
(U-Haul Neighborhood Dealer)
Pour nous contacter
Dallas, OR 97338
Services dans cet établissement :
- Mon–FriDe 10 h am à 6 h pm
- Sat–SunDe 10 h am à 5 h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
This location was wonderful and great to work with. Merci.Lori J.
Le client n'a pas laissé de commentaire.DARRELL N.
Le client n'a pas laissé de commentaire.Tim G.
Le client n'a pas laissé de commentaire.APRIL M.
The location was easy to find thanks to several signs. The lady in the office was helpful and processed the paperwork quickly. I will certainly rent from this location again.Dominic L.
Le client n'a pas laissé de commentaire.Arthur R.
Not getting a call saying I am late and the trailer is considered stolen and being changed an extra 20 dollars for being 3 hrs late if I would of know that I would of just keep it until the next day and not been in a hurry to get it back that night i though I had until the end of the daybecky K.
The app idea cause even if I'm at the locations to submit The return of the uHaul it never works due to my phone does not work or it's just my phone and I have done a lot of uhauls lately due to my mother's death and cleaning out house also storage units SO that would be my biggest suggestion to figure out a better way when the places are closed on SundaysTina W.
Super glad this location is contracted with U-haul! I didn't want to drive far to return the equipment after driving alone for 3 days towing that behemoth!Kim W.
Le client n'a pas laissé de commentaire.Douglas G.
Le client n'a pas laissé de commentaire.Michael M.
I was charged for equipment that wasn't in my U-HaulMorcey E.
Le client n'a pas laissé de commentaire.Bernard W.
Prompt and great service!Alan J.
Nothing different. Everyone was very helpful and the truck performed very well. Will definitely use this business again!Dennis M.
Awesome location and service!Donna B.
Le client n'a pas laissé de commentaire.Kellie W.
Continue your great customer service! Thank you.Dennis M.
Le client n'a pas laissé de commentaire.stuart W.
Communication, better directions, customer service,John B.
Had to rent a truck 3 times: the first 2 times (within a few weeks) I was told, "10 a.m. pickup and 4 p.m. drop-off. Unfortunately I locked the keys in the cab, which cost me $95 for a locksmith, and lost one hour of usage. When I asked for some additional time, "no, and will be charged for any hour after 4:00". The first time, when I was having gas put in, to return the truck, the gauge was stuck, and I paid over $98, when all it needed was 3 gallons.Michael K.
Everything goodWilliam H.
Le client n'a pas laissé de commentaire.Michael K.
Made me pay for gas when I put the same amount as I usedGreg B.
She was very kind and thorough super glad there was a drop off in town !Danielle D.
This is the second time we have used this U Haul and both times they were excellent thanksPETER W.
Le client n'a pas laissé de commentaire.Joseph B.
This was a mixed up mess from the first. Several things were wrong or not what I wanted, then I paid almost $98 in fuel, after driving only 26 miles, as the gas gage malfunctioned. Yes, I would like a response.Michael K.
Le client n'a pas laissé de commentaire.James K.
Le client n'a pas laissé de commentaire.Matt H.
Their website said they open at 9,I showed up early waited until 9:05 for someone to show up. Then saw a sign on their door that they would open at 10. I called U-Haul was instructed to use the night drop off. I them received a$20 charge for dropping off the truck after hours.Howard A.
Did not have the size ofU haul i reserved, so had to make Multi trips with cost more in Mileage. Also reserved a Appliance Dolly and furniture dollys, did not have.Had to ho to ANOTHER LOCATION to pick up. Then tried to Charge me for then 26' i reserved when i was Given a 20'. Hello had made the reservation 45days prior to move. Plenty of time to get me the size i needed. Overall a bad experience and coast me extra money.Jeff B.
Le client n'a pas laissé de commentaire.stuart W.
Le client n'a pas laissé de commentaire.Patricia S.
Le client n'a pas laissé de commentaire.joanne R.
We reserved as truck in Albany but I'm showed do up to find it in it there. It is was in Dallas. Frustrating and extra driving. The people at both locations best of were very kind!Brad B.
Great service!Scott B.
Le client n'a pas laissé de commentaire.Lauren R.
Le client n'a pas laissé de commentaire.Sandy O.
Le client n'a pas laissé de commentaire.Christine M.
Le client n'a pas laissé de commentaire.Judy T.
The latch on the trailer took little time to get it lock on the ball. Everything else was very goodZachary S.
Overcharged by 1 dayJohn S.
U-Haul location was so awesome and the owner was very helpful, friendly also very knowledgeable with all my questionsAlana B.
Service was great and very professional. Just was not much said since I ordered online and got quotes. Otherwise was great experienceSeena G.
The only problem was that with a load on the motorcycle trailer if you went above 40 mph the trailer shook pretty bad. Let them know when I dropped it off they said they would take a look. Besides that great service and really fast service. Super nice ladies there!michael P.
Le client n'a pas laissé de commentaire.Daryl J.
Le client n'a pas laissé de commentaire.Shawn M.
I highly recommend renting from this location. Good peopleNathan B.
Le client n'a pas laissé de commentaire.Christopher S.
Le client n'a pas laissé de commentaire.Miles W.
Le client n'a pas laissé de commentaire.dean B.
Le client n'a pas laissé de commentaire.William J.
Le client n'a pas laissé de commentaire.Kathy H.
Nothing. It was flawlessjoni L.
Le client n'a pas laissé de commentaire.SHELLY S.
Le client n'a pas laissé de commentaire.Karin L.
Le client n'a pas laissé de commentaire.PHILLIP B.
Le client n'a pas laissé de commentaire.Misty F.
Le client n'a pas laissé de commentaire.Charles B.
Le client n'a pas laissé de commentaire.Kay K.
I all ready explained.Jerry J.
The app is still terribleChristopher F.
Le client n'a pas laissé de commentaire.Anthony B.
Le client n'a pas laissé de commentaire.Tawnie B.
My overall experience was excellent and I'm happy to say that I can't see any shortcoming in any way. Staff and equipment were spot on ! Stevesteve J.
They were very pleasing and did all they could to help us with a changed schedule. We would use them again if necessary.DAVID C.
They were spot on! It was quick and easyâ€¦.Daniel A.
Le client n'a pas laissé de commentaire.Simon G.
Ger your personal to do there job better, , have a better attitudeROBERT S.
Le client n'a pas laissé de commentaire.TINA R.
Set the drop off location to the wrong place. We didn't know. Went to the correct location and had to go somewhere different to return. No notification of the mistakeMckenzie O.
Le client n'a pas laissé de commentaire.BENNETT ERIC B.
Le client n'a pas laissé de commentaire.DANIEL D.
Le client n'a pas laissé de commentaire.JUSTIN MICHAEL S.
Le client n'a pas laissé de commentaire.leon F.
You can ensure when you put in the info on car haulers that they actually will fit the vehicle I just rented a trailer for for nothing and I can't even get a refund or discountTHOMAS DEWAINE S.
Le client n'a pas laissé de commentaire.Dennis L.
Great service!Christopher M.
Le client n'a pas laissé de commentaire.Huff M.
We had a great experience.STANLEY WEST B.
Le client n'a pas laissé de commentaire.jason D.
Rear of truck was not swept outStephen E.
Le client n'a pas laissé de commentaire.STEPHANIE ROSE H.
The app just needs the bugs worked out. But that is a reflection on u haul in general this location was very friendly and helpful.Madison W.
The location was perfect. Friendly, quick, got the job done. Uhaul.com to return was a pain in the butt. The site couldn't confirm my location despite all my settings allowing it and I couldn't get anyone on the phone to help. Irritated with the service on their end was an understatement. It incredibly frustrating to deal with after moving all weekend. The last thing I wanted to do was wait on hold for over an hour to return the truck. We ended up dropping the keys and leaving. Hoping we don't get extra charges for the struggle on uhaul's end.Elizabeth H.
The only problem I had is with the app. Couldn't figure out to turn on my location to make the app work. Finally got it after 20 minutes. That's on me I guess.Ernie H.
Le client n'a pas laissé de commentaire.JOSHUA T.
Le client n'a pas laissé de commentaire.BRUCE ANDREW C.
Le client n'a pas laissé de commentaire.William C.
Le client n'a pas laissé de commentaire.MARY B.
Le client n'a pas laissé de commentaire.MARISSA V.
The virtual check in was very cool/useful but took almost 30 minutes. Still though 10/10.David I.
The people were friendly and on top of the rental. Got the trailer setup for me and I was on my way. Was awin win. Thanks Robert WardRobert W.
Le client n'a pas laissé de commentaire.dean B.
free foodBRET H.
Le client n'a pas laissé de commentaire.Ryan N.
Le client n'a pas laissé de commentaire.KENNETH LLOYD H.
Le client n'a pas laissé de commentaire.Callie A.