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James Witte
Customer Reviews for Additional Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great customer service! Super nice and easy to talk to! Will only go there going forward!!
Andrew HorvathThe manager was very kind, she came out to assist me when she wasn't even open! Lovely and very professional.
Lisa ContaldoI had such an amazing experience! Our need for a uHaul was so last minute but this location was so kind and accommodating. The staff working at the desk (I forget her name) was so kind and happy to answer all our questions. Highly recommend to everyone!
Tina LuongExcellent service. I would rent from here again.
Jason BleizefferNo gas cap
Jimmie Gragg jrNothing wrong, just no inventory of trucks. On line reservation was flawless.
Terry CrooksI wish I wrote down the name of the woman that helped me. She was awesome. She said she was the manager there. She was so friendly and helpful. I would 1 000 % rent a truck there again because of her customer service.
Jessica ArlichOutstanding front office team! So helpful, knowledgeable, cheerful, and efficient.
Judith BrueschThe manager here was so sweet and helpful :) We had an amazing experience. She took the time to explain everything in great detail and was just super pleasant to be helped by.
Madison LivelyKeep up a great job 👏
ABDI DIBISAThere was a broken drivers side visor and the associate was very prompt in fixing it so we could get underway.
Kareah NicosonIt would have been helpful to have a hard copy or text of details like how many miles came with the truck. The number kept changing. I was not pleased that our pick up time moved from our request of 9 AM to 10:30. 8
Hank HarrisI returned the vehicle after washing out the container and was still charged a $25 cleaning fee. Very disappointed.
Peter O'ConnorThe person that helped us was very friendly and efficient
Jessica WrightAdditional storage and their compatriots are fantastic folk and im glad to do business with them any day of the week
NICHOLAS JENSEN HAYShe was very friendly and helpful!
Jessica WrightThe cab of the truck was not very clean but I said it was because I wanted to get going. However, the lady who helped me was most friendly and wonderful:) Also I have never had to use an app for drop off and I only realized I didn't do it right after.
CHRISTINA JENDROThe app did not work for after hours drop off. The 1800 number never called me back. I got ahold of the site when they opened, 5 hours after drop off and the lady kindly waved the convince fee. But she said the back looked like there was a Animal feces in the back?? It was clean when returned. But then she didn't charge me. Wrong truck??
Gabriel SluisAssociate was exceptionally friendly and helpful.
Michael ONealTruck was out of alignment. The steering wheel vibrates a lot.
KEVIN SCHENKEverything was very smooth and professional as always there can be an leading incentive like rent 4 times get the 5th half off. Or rent three storage units at the same location get the truck free. Just a thought
Jason MollettNone: GREAT JOB
EUGENE MELLONEStaff was helpful.
richard jundtThe customer service and friendly attitude was refreshing
Jacqueline TullySuperb customer service. Thanks for allowing me to extend my rental overnight. It proved to be very beneficial and I would not thought to have asked if not for your suggestion.
CHRISTOPHER LANTAGNEAwesome customer service
PETER RODRIGUEZSpoke to the female manager, Josh*s wife, very nice lady. Forgive me,, I*m still tired and can*t remember her name which is on my paperwork. She assured me that Tyler would be checking me out for the pick up and would do a great job. I started the online check in...NO place to click " your online check in is completed...see you at this location , date and time." When I got to Tyler, I would not sign the contract till I verified the mileage and gas level reported on the contract white paper. The 15* truck had dead bugs all over the cab., the current trees dried leaves coated on the window shield wipers. The two equipment pieces were NOT on the truck yet. Time waster. So we went to retrieve the two rented equipment items and a BROOM. Tyler did a great job at clearing the leaves. Asked him if the tires air level and oil was checked? Tyler assured me it was done. When he started the engine it sounded awful/rough. And they had two days to get it ready. I have rented from your corporation at least 8 times. Worrisome, but nice people. Tyler was fun.
Angela EndemanoThis place is awesome and super friendly!
MARIA NEVAREZNothing. It was exemplary all the way.
Jennifer PerryAbsolutely fantastic costumer service. Highly recommend these people running that place.
MONTEGOMERY WALLMANUsed 24/7, uhaul couldn't find my phone. I had to download the app. It was a little stressful
Wendy WhiteGreat service, very helpful. Would definitely recommend
TODD ERICKSONPerfect efficient service.
SCOTT STROUPCustomer service is terrible.
Charlotte DunnPeople were very helpful with the hitch hookup and setup.
Reiner WelzelAfter the way this entire transaction was treated, from start to finish, I would NEVER recommend Uhaul services. I was disgusted by the lack of customer service.
Gordon HolmquistAdditional Self Storage was amazing! They were helpful, friendly and absolutely great to deal with. Would recommended them to everyone who needs to rent a U-haul.
Josef ZimmermannNo one was available in the office initially and when I called the phone number listed on the rental contract I was answered by someone who gave me run around and attitude and did not seem to want to come check in the trailer. Eventually someone else saw us parked there and waiting for assistance and took care of quickly and in a professional manner.
Garrett PitsenbargerVery helpful and a quick process
Cameron KidmanJosh did a great job getting me set up and heading out quickly. Uhaul trailer handled great and it fit the full size bed, sofa and other furniture easily.
John PuryearContinue your great attude and friendly atmosphere. Best place ever that we rented from.
Larry BinghamJosh did a great job. I never even had to unhook. I drove my car on and then off in Marina Cove. The low deck made this possible too. We never used the ramp!
Stephen BrownI was great working with Additional Self Storage LLC for my U-Haul truck rental drop off. Very professional and friendly!
Larry Rehmadvise your customers to load your uhaul app on yor phone to start with
Duane DouglassSuper friendly and efficient staff.
Teresa StephensonJayne and Josh are extremely helpful and super-nice.
Marshall SchafferSuch a contrast in customer service. They went out of their way to accommodate my needs. Check out was very easy..a live face is sometimes better than technology
Ron PickettVery nice couple.
Anthony MilesVery nice girl excellent service
Balwinder Dhillonexcellent customer service.
Nestor DiazThe gentleman that handled our pick-up was very nice, did an excellent job hooking up the trailer and explaining everything to us about the trailer. Highly recommended
Bruce FjarliThe manager was extremely nice and helpful! Was not expecting to get as good of service as I received. She went above and beyond to make my move easy!
Taryn LlorenteNothing!
Amy MullinsGood business to work with.
Terry MetzCustomer service awesome!! Can’t remember the lady’s name, but she was one if he nicest people ever.
Carol Eckman