Only concern is there is no safe place to leave your personal car.
John B
Customer Reviews for Additional Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excellent customer service and value!
Kelly BAllow the on-line application questions to shorten the in person experience inside the office.
Jeffrey GI picked up my truck and it had only 1/4 tank of gas, I took photos. When I returned my truck it had the same amount as when I picked it up, I also took photos. Yet I am being charged for gas to get it to a higher amount than what I picked it up at. I am not happy about this. I will not be using uhaul anymore as you charge to put gas in the truck beyond the amount it was picked up at! Poor customer service.
Amber VThank you for helping us out.
Rhonda HIt went very smoothly. Even open on Sunday which for me was when I had to turn it in.
david lGuys customer service was great. Helpful cheerful and very family oriented feeling. And drop off was great fast and simple.
Miles DAwesome!
Benjamin PMerci!
joseph wcustomer service was exceptional!! professional, courteous and very fast! Van was perfect size, comfortable to drive, east to load/unload Thank you!!
Will NVery good service. Thank you.
Svetlana BTyler was a bro, gang gang
Taran BThe staff at this location was excellent. The only complaint I have is your milage charge. I believe it is a bit much.
Maggie JHave parking spots for your customer's personal vehicle.
JOSHUA JThe location I was originally renting from called an hour before my pick up to tell me the truck had a flat tire and I would have to go to a new location further out. I understand finding a flat at the last minute is not the best and I was fine with going to a new location, but I still had to pay for the extra miles that I wasn't originally planning to drive even though it wasn't the location I selected. I feel those miles should have been waived. Also the dolly and bag of pads that were zip tied in the back of the truck that I didn't even pay to use constantly got in the way and prevented the loading of other larger items.
Tyler STyler was amazing, and so was the lady whose name I didn't get. Would highly recommend!
Lisa CThe tires on the trailer where in very bad shape, the inside of one was totally bald and the other one didn't have much tread and the tire had a few lumps in it when you ran your hand around it.
Tammy MYou charged me for a dolly that i did not receive, so I did my entire move by hand because I was not able to drive all the way back to your location. The laziness of your employees cost me alot of time and effort.
Taylor kThe lady at the counter was very friendly and explained everything and charges. She was very knowledgeable and made sure the process was a great one.
Sarah HMostly everything about my experience with this location was excellent. Tyler was awesome! The only problem I encountered was when filling the truck back up with gas, the gauge had some kind of issue. I only put 8 miles on the truck and the needle barely went down. However, when filling, the needle would not go any higher. I did not want to be accused of not putting gas back in the truck, so I put about 5 gallons, which even Tyler admitted was way more than it should have needed. However, the gauge never went up. At $5/gal, it sucks to overspend. I'm not claiming a conspiracy here with their equipment, but it does kind of make you not trust their trucks. Other than that, everything was great.
Jessie Byour delivery site for return was terrible. we have a site a quarter mile up the street. to use it your quote was $3000+. instead you told us Chelan 60 miles away. had to hire someone to follow & drive me back. home. i think a refund of the $300 is proper
PAUL BRien
Mike HDon’t put signs in truck saying save 25 by returning truck swept out
Celeste PTyler was amazing, so quick and friendly!!
Megan MAt the last minute, I received a call that I had to select another location since my requested truck was not available. At first, I was not happy with the inconvenience. However, I was extremely impressed with the gentleman that helped me out when I went in to pick up my rental at the new location. I was actually an hour early and arrived just as they opened. He said that it was no problem and began helping me before he even made himself a cup of coffee. He was extremely polite, pleasant, and patient with me. He made my whole experience worth recommending his location to friends and family. I will use him again even though there is a closer U-Haul location to my house. Excellent customer service!!! Mark
Mark PEasiest process ever. Getting details via text was nice, too.
Rebecca Emake online pick up easier. you wasted 4 precious hours this weekend by keeping me on hold when I had an issue.
Keith PBe more prepared and informed and quicker.
Amber PI can't think of 1 thing that would have improved the online website, which was very easy to use, with everything clearly laid out & explained. Additionally, being able to rent a truck at the storage facility was a HUGE plus, as I didn't need to run around to 2 different places & run up my mileage costs! When I arrived at the storage facility to pay for my storage unit & pick up my truck, the customer service representative, Tyler, was excellent! Got me set up with my truck & storage unit, emailed me documents & receipts for my digital records, as well as printed copies, & was very friendly & personable, while still being professional. Halfway thru my move, I realized I'd need a larger storage unit, so I called the facility, & Tyler explained the price changes, & then completely rearranged my reservation so I got the larger unit, which I really, really ended up needing! Just an excellent experience, all around! And, no, I'm not related to anyone at this facility! Honestly, they were just truly exceptional! :-D
Christina FAll is well, good day.
Michael MI am not happy for two reasons. I have rented 5 U-Haul in the last month. All vehicles I have followed guidelines and filled the fuel to expectation. This last truck, would not show gas line when filling and I ended up paying for over 20 gallons instead of 5.6. I will post and share how inconsiderate and uncaring you are when you owe someone instead of being focused on someone owing you. Not happy. Also, where I purchased, I called and advised I was running 30 min late for pickup, she told me she was changing my pickup time. When I delivered, he said I was late! So not cool, because the girl did not do what she said, I could have been over charged. I signed, but I could t see! I trusted her. Not good!
Teresa CFriendly service and helpful as well
JEREMY MThe location was OK, however the access to nearby gas stations for re-fueling was limited due road design. The person managing the rental was very friendly and pleasant to work with.
WILLIAM SCustomer service: not explaining well on charges , should have outline handing about charges. Not have parking spot for customer.
Thoa LWorst experience I have ever had with U haul, or any rental location in my entire life. I booked a 10ft moving truck online, one way from Vancouver to Astoria, OR and was unable to confirm the rental so I called U hauls customer service hot line and spoke to a representative who confirmed my rental truck. She tolde it was at a specific location, confirmed the price would be $19,99 plus $1,08 permile. I asked her twice to confirm the total and the drop off location which she did. I went to pick up the truck and was told I would have to drive it back to Vancouver WA or it would be an additional charge. I then called U haul customer service again to state how disappointed I was and stressed that I needed a 10ft truck, one way to Astoria OR and was told I could go to 1100 ne Burton Rd, Vancouver WA to pick it up. She ended up giving me the wrong freaking address and I almost missed my cut off time of 5pm. When I arrived at the correct location, 11000 Burton Rd Vancouver WA, I was forced to pick up a truck at a ridiculous price of $268 because they didn't do one way trucks. So I had no choice but to take the rental. And to make matters worse, I called to Lodge a complaint which took over 35 minutes. After I explained my situation to two different people they couldn't even confirm that I was given a rental truck!!!! They had no idea I had already booked a rental and couldn't confirm that I paid. This is unacceptable and I am seeking reimbursement for what I was ORIGINALLY quoted by two different representatives. I will never rent from U haul again and I have been continuing to spread the word on Social Media and at work. This was the most dysfunctional experience I've ever had.
NICHOLAS BNo 9ne to take the return. The number to call for a return posted on the business door went to a voicemail. Return app would not work.
LAURA BThe customer service was great and friendly.
REBEKAH CFriendly, knowledgeable and easy transaction!
Amy WFast friendly service, will use again.
GERALD FEasy transaction with helpful agent.
LU-ANN MEverything was very good. Not renting to many times didn't really know how to use system. Person who was at office helpful with what to do.
BERNARD TLady at the front desk was awesome and the process was very easy. Merci.
NICHOLAS ANothing negative to comment about this location. Very well maintained, clean and had clear directions which were easy to follow. Only issue I had was with myself and thinking I knew the next step and proceeded away from the directions when I was performing the mobile check in/check out processes. Brittany was very polite and communicated well with friendliness and great customer service quality. Very relaxed and easy rental. Location is Geeat and would gladly rent from this location again in the future.
Chad LRented for two days; dropped off at the end of day one. Would have like a refund/credit for the day we didn't need it.
BRADY RThe person who assisted me was very helpful and super friendly. The truck was clean and in good running order. However, the "low wiper fluid" warning was on and the cab of the truck had an overwhelming smell of marijuana. I had to keep the windows down the whole time due to the smell. I did not report this to the location since the office was closed and I left the keys in the drop box.
MARK R