Le client n'a pas laissé de commentaire.Ryan C.
Customer Reviews for Additional Self Storage LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Vancouver, WA 98682
(Burton Rd WEST of 112th Ave)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 10h am à 5h pm
- Dim : 10h am à 4h pm
Heures d'ouverture spéciales
- 7/4/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
make online pick up easier. you wasted 4 precious hours this weekend by keeping me on hold when I had an issue.Keith P.
Le client n'a pas laissé de commentaire.Tim C.
Le client n'a pas laissé de commentaire.Michelle E.
Le client n'a pas laissé de commentaire.Ann A.
Le client n'a pas laissé de commentaire.Matthew S.
Le client n'a pas laissé de commentaire.Michael N.
Le client n'a pas laissé de commentaire.Denora M.
Le client n'a pas laissé de commentaire.Sheena B.
Be more prepared and informed and quicker.Amber P.
Le client n'a pas laissé de commentaire.Carrie T.
I can't think of 1 thing that would have improved the online website, which was very easy to use, with everything clearly laid out & explained. Additionally, being able to rent a truck at the storage facility was a HUGE plus, as I didn't need to run around to 2 different places & run up my mileage costs! When I arrived at the storage facility to pay for my storage unit & pick up my truck, the customer service representative, Tyler, was excellent! Got me set up with my truck & storage unit, emailed me documents & receipts for my digital records, as well as printed copies, & was very friendly & personable, while still being professional. Halfway thru my move, I realized I'd need a larger storage unit, so I called the facility, & Tyler explained the price changes, & then completely rearranged my reservation so I got the larger unit, which I really, really ended up needing! Just an excellent experience, all around! And, no, I'm not related to anyone at this facility! Honestly, they were just truly exceptional! :-DChristina F.
Le client n'a pas laissé de commentaire.Jessica M.
All is well, good day.Michael M.
I am not happy for two reasons. I have rented 5 U-Haul in the last month. All vehicles I have followed guidelines and filled the fuel to expectation. This last truck, would not show gas line when filling and I ended up paying for over 20 gallons instead of 5.6. I will post and share how inconsiderate and uncaring you are when you owe someone instead of being focused on someone owing you. Not happy. Also, where I purchased, I called and advised I was running 30 min late for pickup, she told me she was changing my pickup time. When I delivered, he said I was late! So not cool, because the girl did not do what she said, I could have been over charged. I signed, but I could t see! I trusted her. Not good!Teresa C.
Friendly service and helpful as wellJEREMY M.
Le client n'a pas laissé de commentaire.TIMOTHY W.
Le client n'a pas laissé de commentaire.LELAND I.
Le client n'a pas laissé de commentaire.LELAND I.
The location was OK, however the access to nearby gas stations for re-fueling was limited due road design. The person managing the rental was very friendly and pleasant to work with.WILLIAM S.
Le client n'a pas laissé de commentaire.Joshua J.
Le client n'a pas laissé de commentaire.VAN H.
Customer service: not explaining well on charges , should have outline handing about charges. Not have parking spot for customer.Thoa L.
Worst experience I have ever had with U haul, or any rental location in my entire life. I booked a 10ft moving truck online, one way from Vancouver to Astoria, OR and was unable to confirm the rental so I called U hauls customer service hot line and spoke to a representative who confirmed my rental truck. She tolde it was at a specific location, confirmed the price would be $19,99 plus $1,08 permile. I asked her twice to confirm the total and the drop off location which she did. I went to pick up the truck and was told I would have to drive it back to Vancouver WA or it would be an additional charge. I then called U haul customer service again to state how disappointed I was and stressed that I needed a 10ft truck, one way to Astoria OR and was told I could go to 1100 ne Burton Rd, Vancouver WA to pick it up. She ended up giving me the wrong freaking address and I almost missed my cut off time of 5pm. When I arrived at the correct location, 11000 Burton Rd Vancouver WA, I was forced to pick up a truck at a ridiculous price of $268 because they didn't do one way trucks. So I had no choice but to take the rental. And to make matters worse, I called to Lodge a complaint which took over 35 minutes. After I explained my situation to two different people they couldn't even confirm that I was given a rental truck!!!! They had no idea I had already booked a rental and couldn't confirm that I paid. This is unacceptable and I am seeking reimbursement for what I was ORIGINALLY quoted by two different representatives. I will never rent from U haul again and I have been continuing to spread the word on Social Media and at work. This was the most dysfunctional experience I've ever had.NICHOLAS B.
Le client n'a pas laissé de commentaire.SCOTT G.
No 9ne to take the return. The number to call for a return posted on the business door went to a voicemail. Return app would not work.LAURA B.
Le client n'a pas laissé de commentaire.BRANDY M.
The customer service was great and friendly.REBEKAH C.
Le client n'a pas laissé de commentaire.Jessica S.
Le client n'a pas laissé de commentaire.Michael H.
Friendly, knowledgeable and easy transaction!Amy W.
Le client n'a pas laissé de commentaire.RICHARD KIRK S.
Fast friendly service, will use again.GERALD F.
Le client n'a pas laissé de commentaire.Gerald S.
Easy transaction with helpful agent.LU-ANN M.
Everything was very good. Not renting to many times didn't really know how to use system. Person who was at office helpful with what to do.BERNARD T.
Le client n'a pas laissé de commentaire.Rick R.
Le client n'a pas laissé de commentaire.Samuel M.
Lady at the front desk was awesome and the process was very easy. Merci.NICHOLAS ADAM C.
Nothing negative to comment about this location. Very well maintained, clean and had clear directions which were easy to follow. Only issue I had was with myself and thinking I knew the next step and proceeded away from the directions when I was performing the mobile check in/check out processes. Brittany was very polite and communicated well with friendliness and great customer service quality. Very relaxed and easy rental. Location is Geeat and would gladly rent from this location again in the future.Chad L.
Le client n'a pas laissé de commentaire.CYNTHIA S.
Le client n'a pas laissé de commentaire.WENDY C.
Rented for two days; dropped off at the end of day one. Would have like a refund/credit for the day we didn't need it.BRADY R.
The person who assisted me was very helpful and super friendly. The truck was clean and in good running order. However, the "low wiper fluid" warning was on and the cab of the truck had an overwhelming smell of marijuana. I had to keep the windows down the whole time due to the smell. I did not report this to the location since the office was closed and I left the keys in the drop box.MARK R.
Le client n'a pas laissé de commentaire.DAVID P.
Le client n'a pas laissé de commentaire.CLAUDIA B.
Le client n'a pas laissé de commentaire.SAMMY R.
Le client n'a pas laissé de commentaire.ROBERT F.
Super easy process!RYAN W.
She was so friendly and helpful. she gave great infoNicki C.
Vehicle was new and very nice and I was taken care of by all I talked with. Strong cigarette smell was the only negative.Grant L.
No. Brittany is an excellent representative for U-Haul.ROBERT B.
Tori was a joy, she had answers to all my questions, furthermore the truck was very nice and has Android and I phone support.JERRY C.
Le client n'a pas laissé de commentaire.RUTH R.
Le client n'a pas laissé de commentaire.RON H.
Le client n'a pas laissé de commentaire.Thomas D.
Le client n'a pas laissé de commentaire.Erin M.
Le client n'a pas laissé de commentaire.Amber D.
Clean the inside of the windshield and make sure the heater is working properly so the windshield doesn't severely fog.Beverly W.
The truck smelled like wet dog.Ryan C.
Le client n'a pas laissé de commentaire.Lynn H.
Le client n'a pas laissé de commentaire.SUZANNE B.
Le client n'a pas laissé de commentaire.Gabrielle S.
Le client n'a pas laissé de commentaire.REBECCA W.
Le client n'a pas laissé de commentaire.Curtis L.
My only complaint is tha the truck leaks!! It was raining heaveyly an my mattresses got wet. I rented a uhaul to keep things dry, but that didn't â€˜work.Betty R.
Le client n'a pas laissé de commentaire.Nathan G.
Le client n'a pas laissé de commentaire.Eric M.
Le client n'a pas laissé de commentaire.Desjawn W.
Excellent customer service.Colin S.
Thanks for all the help.Jennifer H.
Le client n'a pas laissé de commentaire.Tracy S.
I had to go retreave my uhaul vs it being brought out front......there was pine needles inside the cab.........overall.... the reservation at the other uhaul place for this place was quickLisa C.
Le client n'a pas laissé de commentaire.Anthony S.
Very friendly. Thoroughly went over truck, tow dolly and how to properly set it up. I would use this location again!John M.
Le client n'a pas laissé de commentaire.Daniel C.
Le client n'a pas laissé de commentaire.Cecilia A.
Le client n'a pas laissé de commentaire.Joseph P.
Le client n'a pas laissé de commentaire.Jeffery T.
Le client n'a pas laissé de commentaire.David T.
Le client n'a pas laissé de commentaire.Jessica Z.
Le client n'a pas laissé de commentaire.Ralph H.
Le client n'a pas laissé de commentaire.Allori V.
Le client n'a pas laissé de commentaire.Larry H.
Le client n'a pas laissé de commentaire.John G.
Service was excellent as always!!! Best u-haul - - how can excellence be improved. Brittney â€˜s customer service skills are top notch!! She is such an asset to the companyâ€" please give her an acknowledgment for her value to the organization. She is the BEST.........Thank youLarry H.
Le client n'a pas laissé de commentaire.Laurie K.
The entryway has a strong â€œTOMâ€ cat oder and it was very nasty ??. Smelled like dozens of cats sprayed.. had it not been for the strong oder I'd off given 5 stars.Ginger T.
Le client n'a pas laissé de commentaire.Gillian S.
Nothing, The customer service here was fantastic.Caden S.
Keep up the good work!Luis S.
Le client n'a pas laissé de commentaire.Chelsey P.
Brittney (the manager) is probably the best asset at the location. Always courteous, very professional and I will always be returning to this location for my moving needs. She deserves an A+ in my book. Thanks Brittney and U-haul !!!!Larry H.
The workers were extra nice. It was a pleasure!Pamela D.
Gas tank wasn't full but I was told it was. I like doing the rent/return process on my phone but the clerk didn't explain the process very well.Kevin G.
Le client n'a pas laissé de commentaire.Larry H.
Le client n'a pas laissé de commentaire.Patricia B.
Great peps ..... Awesome servicechris B.
Great check out :) very nice and fastSusan S.
Le client n'a pas laissé de commentaire.James C.