Évaluations des clients Additional Self Storage LLC

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Additional Self Storage LLC

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ADEL A.
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Le client n'a pas laissé de commentaire.

Andrea S.
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Very friendly. Easy check out!

BIFF B.
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Le client n'a pas laissé de commentaire.

CHRISTOPHER P.
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They were amazing and I would so recommend this location because of how awesome they were!!

Brian R.
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Le client n'a pas laissé de commentaire.

DARREN B.
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Awesome staff and so helpful!

Celeste J.
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Very friendly staff!

Tristen A.
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The mobile check in did not work at all. Very glichy and completely unable to upload pictures. Thankfully someone at the the location was able to manually check me in otherwise I would have been completely out of luck.

shea H.
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Aside from the blatant disregard for customers time and money from actual uhaul over the phone this location was amazing the manager there is amazing and she did everything she could to rectify everything uhaul did wrong

Lisa S.
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Everything was easy peasy, if I can do it anybody can.

Michael B.
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This location should be suggested for the area above all others. The customer service was outstanding and I will not go anywhere else from now on.

Katelyn T.
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The lady that helped us was very nice and helpful she was great I will from now on only use her.

Joan H.
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I reserved a 26 ft truck one-way for a 66 mile move. The reservation was made with your NE 117th, Vancouver, WA location. I've rented through them several times & was pleased with my experiences. This time, they had to refer me to another location close by because they didn't have the truck at their site. We went to your location near NE Padden Parkway at NE 78th Street & NE 52nd Ct., Vancouver, WA. We were unable to locate anyone to help us. Numerous phone calls later, Jordan at the 117th site, located another 26 footer at 11300 NE 28th Street. In the end, we spent at least one and a half hours before we got able our truck. A very frustrating & time-consuming experience.

Jeffrey L.
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Le client n'a pas laissé de commentaire.

Krystal M.
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Super quick and easy. Staff was great!

Isaac P.
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Great service very nice people appreciated the convenience of the location being so close by as well

Crystal W.
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Le client n'a pas laissé de commentaire.

Angela J.
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The manager at this location (I forget her name) exhibited exceptional customer service. She explained my contract in detail very quickly. She informed me of current rental specials. I was very pleased with my experience here. I will highly recommend this location to others

Daniel N.
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Le client n'a pas laissé de commentaire.

Chuck C.
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They said we damaged the side when we didn't. We dropped it off just how we left it. Nothing happened to it while in our possession. We have used rental trucks many times but never had this happen. Never again. I heard not to use this location. Never again

Marshall P.
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On line experience doesn't work. Cost my company hundreds of dollars. Looking at filing a small claims court claim against u-haul and publicising it.

Theresa M.
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Le client n'a pas laissé de commentaire.

Joseph C.
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The staff at this location are great. Very helpful and efficient.

John E.
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Le client n'a pas laissé de commentaire.

Joseph S.
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Le client n'a pas laissé de commentaire.

Benjamin W.
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Everything worked out great!! Thank you for have a convenient location.

Jonathan W.
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Nothing to improve on

Jennifer D.
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Team member was not prepared for pickup. However, she did waive any and all additional cost after some convincing that we were in fact supposed to drop off there.

Edward K.
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I can't think of a thing; very friendly and efficient process!

Kelly R.
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Loved the staff! So hard-working and friendly. Always seemed to greet me with a smile and answer even my dumbest questions with grace.

gary W.
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Very accommodating when the original size truck was miscommunicated. Appreciated the service we received!

LAMONT D.
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Keep up the good work

THERESA M.
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Le client n'a pas laissé de commentaire.

Douglas E.
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Le client n'a pas laissé de commentaire.

Lola B.
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The service was friendly. The van I requested was easy for me to drive. And the return process was easy. Thank you!!

Christie J.
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the photo of ID did not work well. Had to reenter all via computer. rep was super nice tho

Nour E.
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Friendly employee... made my rent process easy and smooth

Lauren V.
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I did the self service process of picking up and returning and it was very easy and fast. This location had the truck parked and ready to go.

Mike P.
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The office manager was so amazing, we appreciate the attention and assistance with our rental. Excellent location to rent a uhaul. Thank you so much, The Perry's

Robert M.
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Le client n'a pas laissé de commentaire.

Detrik B.
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Le client n'a pas laissé de commentaire.

Phal C.
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Okay just the way it is

Pamela W.
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The sales clerk was exceptionally nice. Very professional and very helpful, a pleasure to work with.

Sheri D.
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Le client n'a pas laissé de commentaire.

theodore H.
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Le client n'a pas laissé de commentaire.

Samantha H.
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Le client n'a pas laissé de commentaire.

Gary B.
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Le client n'a pas laissé de commentaire.

Aimee B.
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My experience was awesome. Can't improve on awesome

Marcus H.
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The van needed an alignment badly and it did not seem like a concern to the location. The office had a Scentsy unit going and the smell was unbearable. I had to stand outside to complete the transaction. This location is only a mile from my house but any future rentals will be from a different location.

Linda H.
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It was a very pleasant experience. Thanks!

Greg M.
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Nothing.

jacob A.
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Le client n'a pas laissé de commentaire.

Gregory J.
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Shawna was absolutely wonderful to work with. She is very personable, polite and eager to help. We will definitely use this location when we need to rent a UHaul truck or van again. Thank you Shawna!

Ann C.
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They were great and very helpful to all the customers.

Ken L.
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Le client n'a pas laissé de commentaire.

James C.
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Vehicle was fine and the customer service was excellent!

Sam H.
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Le client n'a pas laissé de commentaire.

Brenda R.
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Le client n'a pas laissé de commentaire.

Bruce C.
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They charged me twice on two different credit cards because they were incompetent and didn't know what they were doing...now I have to go through the process of disputing a charge while U-hail ha's almost $200 of mine!!!!

Chandra H.
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Le client n'a pas laissé de commentaire.

Brenda R.
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Le client n'a pas laissé de commentaire.

Vanessa H.
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We returned the uhaul while this location was closed. There was a parking space for our return and a drop box for the keys.

Wayne S.
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The manager puts customer service first! This will be my “go to” truck rental place from now on.

Karen F.
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Le client n'a pas laissé de commentaire.

Jennifer T.
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Improve tone of the customer service associate. Rude.

Timothy B.
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Very happy with the service at this location.

Veronica D.
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My complaint is for the original location my reservation was set with. West Coast Storage in East Vancouver. I am extremely dissatisfied with the level of customer service and communication reharding my resrvation. My reservation time was moved back without notification, my reservation had to be moved to a different location less than an hour before pick up. I had to call Uhaul directly to find this out and had less thqn 15 minutes to pick the vehicle by the tume I verified jew th new location via your 800 number. I have rented from uhaul many times before and have never had such a poor experience. The vehicle I had reserved had been MIA for 2 days, this location should have never shown availability for the van if they had no idea when it would be back. You have a $50 guarantee and as far as Im concerned this reservation was more trouble than what it was worth. I wont be renting again from Uhaul for my next move.

carl H.
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Le client n'a pas laissé de commentaire.

Brizaida M.
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Le client n'a pas laissé de commentaire.

Thomas S.
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The gal at the center was great to deal with and the young gentleman working there also.

Kaitlyn J.
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Le client n'a pas laissé de commentaire.

gene H.
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Le client n'a pas laissé de commentaire.

Justin C.
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The guy working the counter was very nice and helpful. There was a bunch of sticky stuff on the inside passenger window from the last user. Not a big deal, but I needed to windex it quickly to ensure it didn't get on anything else in the cabin.

Christi J.
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Faster service

BILLIE T.
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Le client n'a pas laissé de commentaire.

JOHN G.
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Great staff!

Mark P.
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Exceptional

Alex R.
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Le client n'a pas laissé de commentaire.

Marlene T.
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Everything was great. The only issue is getting in and out of the facility driveway. Nothing they can control, but extremely frustrating. Otherwise 100%

Rebecca M.
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Tyler was helpful and accmodating. Thanks

Mike P.
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Le client n'a pas laissé de commentaire.

Vanessa M.
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The staff was helpful and polite. Overall great experience!

Stephen C.
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Le client n'a pas laissé de commentaire.

diana S.
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READ MY COMMENTS ABOVE. I HAD TO BE ON MY TOES AND PHONE TOO MANY TIMES.

Karen F.
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Le client n'a pas laissé de commentaire.

Kyle R.
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Le client n'a pas laissé de commentaire.

FRED S.
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No a complaint about the drop location itself, just the system overall. No flexibility in drop location, possible additional charges for changes, no online/electronic way to modify the drop site. Very customer unfriendly, and will probably use Penske in the future...

brianna C.
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Don't get rid of the young man working there today August 15th he absolutely made everything perfect

Jill M.
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Le client n'a pas laissé de commentaire.

Gordon H.
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Location did a great job.

Sara E.
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Gentleman whom rented me the truck was great. Friendly, knowledgeable, and helpful. A nice experience.

tami R.
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Le client n'a pas laissé de commentaire.

Bridget C.
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Person wad great to work with. Knowledgeable kind polite

Jim F.
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Doors squeaked really bad when opening them

Bradley D.
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Very friendly front desk staff. Tell him to keep doing what he is doing.

Michael C.
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On this particular day there was only one person to man both the counter and the storage area so there was some wait. The person there was both polite and professional.

jared S.
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Le client n'a pas laissé de commentaire.

susan S.
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Excellent

Ethan S.
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We tried to get a 26 foot truck but they were just too far away. We settled for the 20foot truck. Sadly we ended up having to rent a trailer and had to pay more. Other than that experience was great and positive. Definitely recommend uhaul.

GARY G.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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