Always a great experience!!
Nick F.
Customer Reviews for ADI Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I was irritated because there was a lock attached to the back of the truck with a key on the keychain, but it did not work. I could not get the lock to open with the key. Therefore I had to make a special trip to go get a lock. I do wish I could have received some kind of discount since I have been doing a lot of moving lately. I was thankful that I wasn't charged a fifth day Since there were health emergencies and incompetent help(not uhaul help). I wish I would have had the money to hire someone to help because I struggled to get helpers.
Terri G.It was well come up and the people there are very very nice
Jacqueline S.My reservation was wrong when I went to check in and even after talking with 3 uhaul support staff... I still didnt get the needed reservation and now Ive been over charged for a 4hr in town 10' truck. please help
Wendy S.check in process not user friendly on phone probably will not rent another u haul product again because of it
David M.Pleased in every way! Thank you so much!
SHERRY H.Great staff and equipment.
Mark S.Improve the website It was horrible and time consuming
Daphane J.Nicky was outstanding
KAREN M.I have rented a truck from this location 5 times in 1 year because that's how I make part of my living, I rent their because it is close to my home. My associate has rented their also. Never again will me or my associate rent u h-haul from their again, not just once but every time we have the lady was rude, had a very filthy mouth, used the word fuck in front of my 9 year old daughter & 12 year old son. We are a Christian family and we never use that kind of dirty especially in front of our children. Myself and others are done using this place again. Check you're records on the amount of money u-haul has made from my business. No more, never again and its business lost because of one lady at one location. O, she also tried to pad the milage to cheat people. Myself and my associate will be taking our business elsewhere
JUSTIN B.Web site needs some work would not let me up load pictures to the website so I hade yo bring the trailer back the next day.
Walter M.Definitely recommend
Andrea C. | Expérience généraleEasy and fast just right.
KARL B.Update online process. Was a pain to pick up and drop off due to not being able to sign in multiple times and when trying to get confirmation emails they were never sent.
Brice L.I was expecting a good experience, but was blindsided when my final bill came in, it was four times what was quoted. I have made a formal complaint online and how it can be resolved. This is the first time i have used U-Haul in many years and I am very upset be the situation.
STEPHEN N.Very helpful and very nice
JACOB C.Have more trucks available. Otherwise, great. Kind personnel.
DORA B.Friendly employees and explained everything
DUSTIN V.It's just an average okay play Snow Bells with no whistles no very small two businesses in 1 Timothy you thing it could be better people need to take pride in their places and this could have been different for just say everidge here Joe Place average love you know I will I would go to a different place personally
Ivy T.Only do check it and out in person call center hasn't a clue
KENNETH D.More lighting in parking lot at night
CAROLINA G.I was charged a extra 20 dollars for being late and it was well before the drop off time almost 2hrs before drop off time I will be calling tomorrow and complaining and will not be using this service again
ROBERT M.No comments
JESSICA M.put newer low mileage trucks in the local rental fleet, it was nice to get a truck with under 100 000 miles on it for a change
Joel B.Some confusion on puck up location. Email related to pick up at 7am, but store didn't open until 8am, so 2 trips to get the truck.
MARK H.Everything was great!
JEFFERY H.Nikki was very helpful and went out of her way to help us in any way we needed. We would definitely recommend this facility.
thomas f. | Expérience généraleDon't leave customers to mend for themselves.. especially I. Returning the rented vehicle!
ANDREW A.they went above and beyond to make the transaction painless
KENNETH B.Nice service
BHARAT P.rental was pretty much stress free. Surprised to find thaat my information from a rental in 2014 was still in system.
KENNETH B.I just dropped off at this place. It was close
DORIS D.Got charged 20 dollars 4 returning u haul eary and under milage alloted just because I didn't call r call and say I was dropping it off
Steve C.dropped off trailer on saturday night before it had to be back on sunday. called return dealer first thing monday morning. tried doing return online but my account website had no link for returns. charged me $20 return fee. uhaul website sucks would not recommend uhaul
john B.Outstanding Dealer fast friendly service.
JAMES P.The owner needs to purchase a lift to make lifting trailer tongues easier. The customer and the employee both have to lift the ones on 6X12 trailers because they are so heavy. The employee she was very helpful, and made my visit easy.
JEFFREY C.Absolutely nothing. They were great!
Shawna N.Very good service. Would recommend to anyone!
Tracy H.Very good customer service
TINA S.Staff was very professional and quick to offer helpful suggestions. The office and truck was clean and inviting. Well maintained equipment and a pleasant experience. Thank you!!!
JAMES R.He was very nice and helpful and friendly.. would love to get uhaul as a sponsor for our race car next season
JASON H.Great job from reservation through drop off.
BETH B.The employee made the drop off fast and simple and was very polite
Michalea C.Just continue to provide great customer service!
Sherri A.Not one single item in the back of the truck I rented, not even the dolly I paid to rent. Once I had driven all the way to my house to find this out,I called the store. I was basically questioned as if they thought I was either blind or a liar. I had to send my wife back to the store for just the dolly. I didn't put gas in the truck because I figured the mileage she drove back there to get the dolly should have offsets your gasoline. Nope, instead you charge my card another 31 dollars the next morning. I wouldn't recommend at all and wish I could just get a refund.
Joshua W.Nice and friendly staff
JAMES R.Went really slick. Fair price on time convenient. No problems no losses or breakages. Couldn't be happier
lyle P.Clean, neat, and well organized office and yard. Friendly and helpful staff.
John A.Excellent people and great service!
Charles L.