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dropped off trailer on saturday night before it had to be back on sunday. called return dealer first thing monday morning. tried doing return online but my account website had no link for returns. charged me $20 return fee. uhaul website sucks would not recommend uhaul
Outstanding Dealer fast friendly service.
The owner needs to purchase a lift to make lifting trailer tongues easier. The customer and the employee both have to lift the ones on 6X12 trailers because they are so heavy. The employee she was very helpful, and made my visit easy.
Absolutely nothing. They were great!
Very good service. Would recommend to anyone!
Very good customer service
Staff was very professional and quick to offer helpful suggestions. The office and truck was clean and inviting. Well maintained equipment and a pleasant experience. Thank you!!!
He was very nice and helpful and friendly.. would love to get uhaul as a sponsor for our race car next season
Great job from reservation through drop off.
The employee made the drop off fast and simple and was very polite
Just continue to provide great customer service!
Not one single item in the back of the truck I rented, not even the dolly I paid to rent. Once I had driven all the way to my house to find this out,I called the store. I was basically questioned as if they thought I was either blind or a liar. I had to send my wife back to the store for just the dolly. I didn't put gas in the truck because I figured the mileage she drove back there to get the dolly should have offsets your gasoline. Nope, instead you charge my card another 31 dollars the next morning. I wouldn't recommend at all and wish I could just get a refund.
Nice and friendly staff
Went really slick. Fair price on time convenient. No problems no losses or breakages. Couldn't be happier
Clean, neat, and well organized office and yard. Friendly and helpful staff.
Excellent people and great service!
We were well satisfied
The mobile online ordering was a little confusing but the representative. Was very patient and helpful as he wal kg ed us through it
Nothing, great people
Great people to work with!
Everything was awesome and even though we had an issue on drop off he was very helpful and helped figure it out in the end..
None service was excellent
Make sure that customers like myself can return the equipment without incident. I had problems with truck return due to the server not being able to find my location when I was right there on the lot. Customer service was no help either.
Tires should be checked. I had low pressure warning and the vehicle didn't indicate which tire so I had to guess, also had to purchase a gauge. Would have been nice to have one in the vehicle
The online self-check in website needs some work as I had an issue trying to check the uhaul & trailer back in once I arrived at the drop-off location.
Nothing I had a great experience
I did NOT rent a U-haul! I've told you already! This iS my e-mail address but the other info is not mine!
Everything was great.
Nothing. Great experience.
Not a person who has to have my cell phone glued to my hand. If you are not computer/ smart phone savvy. Would not recommend this location
Very friendly staff very professional and a nice and clean location
I called to get u haul on Sunday an everything went fine til it was pickup time then all the sudden I was denied last min an had to wait til next day to start over reserving a uhaul which then went right threw they say they give u $50 if not approved an they still havent gotten bac with me an I was day behind on moving
Told to leave the truck in the parking spot and they'd take care of it later. That's was the only interaction
It was too much of a hassle for the mobile. Get QR code To make the process easier
Why did they charge me for gas? Now I have to contact U-Haul again to get that straightened out? And I was charged mileage? No one told me anything about mileage. U-haul is a racket and I am contacting the BBB and filing a complaint. I will never rent again!
Very Friendly and professional staff.
Excellent customer service. They were able to get a truck for me on very short notice. I am so appreciative of them for that.
Nothing I can think of.
Jim was fast at getting me checked in and out the door!
You guys were AWESOME....thank you so much.
Very friendly young lady made the rental fast and easy
I wanted to thank Anna at your Centralia location she went above and beyond to help me with everything! She was friendly, kind and professional all at the same time! What a great employee you have! Thank you again, Anna!
