Customer Reviews for Advanced Property Maintenance
(Concessionnaire U-Haul dans le voisinage)

3079 évaluations

543 S Gilbert St   Castle Rock, CO 80104

(720) 439-2431

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h pm
  • Sam : 8h am à 1h pm
  • Dim : 8h am à 12h pm
Heures d'ouverture spéciales
  • 5/9/2021: 8h00 am - 10h00 am
  • 5/16/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(720) 439-2431

543 S Gilbert St
Castle Rock, CO 80104

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h pm
  • Sam : 8h am à 1h pm
  • Dim : 8h am à 12h pm
Heures d'ouverture spéciales
  • 5/9/2021: 8h00 am - 10h00 am
  • 5/16/2021: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric B. 
Évaluation :
5

Cassidy was very knowledgeable and helpful. She made the experience feel like I was working with a friend!

Debra L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy B. 
Évaluation :
5

The staff was great!

Michael V. 
Évaluation :
3

Have the people working the check-ins be a little more thorough with making sure you have all the additional rentals requested (pads, Dollys, etc.). I would say this is a very average experience with any U-Haul location.

Myles M. 
Évaluation :
4

The person who completed the rental was fast, friendly and courteous. She also hitched the trailer up for me. I have rented from Uhaul multiple times and this was by far the fasted experience beginning to end. Trailer worked great too. Merci.

JOEY M. 
Évaluation :
4

Whoever helped me on the phone to book my uhaul, sent me the wrong location for pickup, which caused me a lot of stress, and delayed my pickup time, so I was unable to move when I needed to, as the rain moved in. Therefore, I rented a trailer and never actually got to use it.

Lindsay B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROL S. 
Évaluation :
1

For consumers with no data, it becomes impossible to do a no-contact pick up. I think a great way to improve this would be to provide a WiFi access invite through text so that consumers can connect and pick up their truck more efficiently. I encountered no other issues with the vehicle.

Lindsay W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONRAD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent B. 
Évaluation :
5

No improvements. The guy that helped us out was INCREDIBLE. So professional and sweet and knowledgeable. I think his name was Jake or James? That guy deserves a raise

milissa H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonya R. 
Évaluation :
5

Jacob and Clayton were friendly and very helpful!

Jodi M. 
Évaluation :
1

No one was at the desk nor answering the phone when I arrived. I was shouting "Hello" and searching for someone for over 10 minutes before someone finally appeared.

Sydney R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan L. 
Évaluation :
5

Nothing, everything was very good, the young lady who helped us was very kind. The equipment we was going to use was not quite wide enough and the young lady was able to switch us to the correct equipment with no problem.

Gerald M. 
Évaluation :
3

We didn't drop the trailer off at this location because the tire fell off the trailer. Thank God that we were not going fast and we or my vehicle were not hurt. I appreciate the full refund that I received but I will never use UHaul again or will not recommend anyone to use your trailers in the future. The wheel drum was rusted off and had no brakes. This is negligence, we are blessed that we or anyone else were not hurt.

Cheryl B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobby B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jody F. 
Évaluation :
5

The girls @ the pick up were awesome! Very helpful, knowledgeable and professional!

Shannon K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joseph F. 
Évaluation :
5

Very friendly!!

HEATHER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karl S. 
Évaluation :
5

Very efficient and accomodating

Clark H. 
Évaluation :
5

They were great, fast, helpful and kind.

Jackson R. 
Évaluation :
5

Today, we got through a host of problems that kept popping up: power outage, prices loading incorrectly, calls on the helpline that were taking a long time to connect! No matter what, these guys kept slugging away, and made it all work! I really appreciated their help to get me on the road with my trailer. I just had shoulder surgery, and these guys went the extra mile to hook me up and get me safely on the way. They are my "Go-To" place for U-Haul!! Love them!

Mitchell B. 
Évaluation :
5

Very good personnel and operation

Allen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brigette H. 
Évaluation :
5

Friendly service and exactly what I needed. Hard to top that!

Luke L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GABRIEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cathleen M. 
Évaluation :
5

The phone number of the facility was not in the follow up information so I has to google the business name to get the local number, not the 1-800 general number.

Allan K. 
Évaluation :
1

I was there at 3:30 to drop off my truck and dolly and they had a sign up that said they would be back at 8 am. And now they want to charge for after hour drop off. Really? Is this how customer service at uhaul works? They were not open for their posted hours and I get charged 40 $and I even returned the truck with a full tank of gas and was only supposed to return it at 3/4 of a tank. Not too customer service

Tonya G. 
Évaluation :
5

Customer service is always great

JOYCE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen C. 
Évaluation :
1

We had a guaranteed reservation for a larger truck, which they did not have. This was a large inconvenience. I was not notified before arriving that the truck size we reserved was not available.

GINO P. 
Évaluation :
3

I got in my rental it had garbage from the previous person. I found a subway wrapper several toothpicks and some fast food forks.

ronald G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph B. 
Évaluation :
1

The low beam headlights didn't work and the wiper blades streaked which made it very dangerous when it started to snow and get dark on my way back to the facility. It put myself and my brother in danger during our move.

Gregory D. 
Évaluation :
4

I did not choose the location. I had to drive 30+ miles to get the equipment I needed.

Ronald R. 
Évaluation :
5

Good service check in and out very fast

Thomas K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEVEN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald R. 
Évaluation :
5

I've tried returning a truck twice after hours using the online feature without success. Both times I wasn't able to. When I'd get to the part of uploading a picture it would never accept the picture. I'd select take a picture and OK once it was taken but nothing would happen preventing me from returning it. I had to call the rental location and leave a message both times. No other issues. Friendly and helpful staff.

ARON W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

carlos H. 
Évaluation :
4

The service was great the staff very helpful and stayed late to help us with the rental over all great service.

MICHAEL W. 
Évaluation :
4

I reserved the trailer in Aurora CO 3 miles from my home and had to pick up the same trailer in Castle Rock CO 21 miles from my home. Pretty inconvenient.

TIMOTHY M. 
Évaluation :
5

Very pleasant quick and easy return.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

BRIDGET F. 
Évaluation :
5

After my experience at both Buckley locations in Aurora, Colorado. Absolutely awful for both locations! Autoworks Service and Repair on Buckley & Iliff and ESPECIALLY Robert at the 750 S Buckley Rd, Aurora, CO 80017 store!! He was absolutely awful and should be FIRED for his incompetence and utter lack of any interest in helping customers. In contrast, the young lady at the 543 S Gilbert St, Castle Rock, CO 80104 location was as good as Robert was bad. She was absolutely wonderful! She was VERY knowledgeable, helpful, quick and efficient! If I still lived in Colorado I would drive the 45 minutes any time I had U-Haul needs. I cannot emphasize enough how good she was, especially considering my experience with both of the locations in Aurora. I HIGHLY recommend the Castle Rock location!

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN R. 
Évaluation :
3

This was our "original " pick up location. However, they didn't answer the phone 2 days in a row. Therefore we were sent to Elizabeth Co. What a nightmare. Sent back to castle rock the next morning and finally got a trailer a day later. The young gal at CR location was fantastic!! U haul should NOT allow rentals to be in locations that are not set up, ie: equipment, training and knowledge of products. This experience was a total nightmare. The scheduler was even stressed!!!

Jeff L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

norman S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malachi M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
2

Although the reservation was completed online to include the check-in, the time required to complete the process was excessive. I felt I was redoing the entire process. The blankets I ordered were also not available. The entire staff did not wear protective masks, a Colorado requirement. The staff, after I questioned the delay, told me that they were not U-haul, but ran a landscaping company.

Jesse Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley J. 
Évaluation :
5

back door on the truck stuck a little

DAVID M. 
Évaluation :
2

Friendly staff - I appreciated they were open day after x-mas None wearing face masks which would have been appreciated. Gas tank being only half full on pick up was annoying.

Alex L. 
Évaluation :
3

The lot was pure mud and trashed the trailer and my vehicle after I just washed it for the trip

Allison D. 
Évaluation :
5

The young lady knew what she was doing.

Edwin Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky S. 
Évaluation :
1

No one in the offices were wearing masks. I did all my information on line and still waited for 15-20 minutes before I was helped.

Angela C. 
Évaluation :
2

Have more individuals available to help when people are needing to get their rental vehicle. Check the back of the truck and make sure it is clean! Had a friend rent from this location last week and there was a whole desk in back! I had to sweep out dirt and glitter that was all over the floor in the back of my rental Saturday. I did not bring it up to the people at this location because they were already overrun with other people needing their rentals and they had no staff to do it. They need to do a better job checking in vehicles and making them ready for the next customer.

Jordan L. 
Évaluation :
5

She was very inviting and pleasant to talk to and checked me out very quickly! Such a nice person. Thank you.

Marcy J. 
Évaluation :
3

On the website please explain the total amount of what you are paying for the Uhaul including mileage. My husband paid way to much for the miles

Khalene T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brianne P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kara W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
4

It was Sunday morning and very busy with only one young man working. He was very pleasant, polite, professional, and working as fast as he could.

METHA H. 
Évaluation :
5

Excellent customer service!

Karl W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SOL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles B. 
Évaluation :
1

Ripped us off with 20 $after hour service fee ... didn't even warned us about it !

Gennifer M. 
Évaluation :
3

The first location I went to on 11 Kellogg Court in Castle Rock, CO was absolutely terrible. I had an Order Confirmation # but no truck. So Uhaul call center had me go to another location in Castle Rock. It was average, no frills.

Daniel S. 
Évaluation :
5

nothing every thing was perfect

MICHAEL T. 
Évaluation :
5

The mileage charge is a little high/

PATRICK C. 
Évaluation :
2

The truck we rented was filthy and definitely not sanitized. Seats, doors, windows, floor were all covered in dirt. Ash tray was full of cigarettes. It took us well over an hour to clean the truck to a satisfactory and sanitized condition. Our expectations were not met, especially during Covid-19.

STEVEN M. 
Évaluation :
1

Terrible experience went to pick up our truck and they didn't have the truck send us to a location on our way then they still didn't have the truck there gave us a smaller truck so we had to end up renting another truck I'll never use U-Haul again

Chelsea D. 
Évaluation :
5

Staff was awesome!

Christien B. 
Évaluation :
5

Provide customers with a clean truck

CARLOS L. 
Évaluation :
5

Friendly and helpful staff

John S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Anastasia F. 
Non reviews have been submitted for this location.

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