Everything is great
SCOTT WASHA
Customer Reviews for Advanced Property Maintenance
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Seats of the truck could have been cleaned
MICHAEL RAFTERThe person who assisted me was extremely nice, knowledgeable, and helpful. He did a great job. The van was somewhat dirty externally but that is totally unimportant to me. It drove fine and I got done what I needed to get done -- and you folks did refund me (or charge me correctly) for the overestimate on mileage, which I appreciated.
Stephen RichardsMaybe earlier open hours.
mark BRIGGSThe staff and service at this location really can’t be beat.
Christy CulkinNo one there to help you and using the app was absolutely ridiculous because it didn't work. We had to call in and then wait for someone to call us back and it took us nearly 50 minutes to be able to take the van out, so no you didn't do a good job.
Michael ThompsonVery easy and painless to rent from these guys. This was completely contactless and very convenient since I work nights. I always use this location for my moving needs!
Roni FleyotGreat experience. Got to the rental yard right after they opened, hooked up, and off I went. I can't think if anything as far as improving something for the next customer.
Doug SampsonThe U-Haul CALL CENTER IS THE WORST EVER RUDEST PEOPLE ON THE PLANET. NOT HELPFUL WHATSOEVER DONT EVEN CARE ABOUT CUSTOMER SERVICE. WOULDN'T EVEN DO A DISCOUNT WHEN THE GILBERT LOCATION CALLED THEM PERSONALLY. WHY BOTHER MAKING RESERVATIONS WHEN THE EQUIPMENT ISNT EVEN AVAILABLE!!! I WOULD NOT RECOMMEND U-HAUL TO ANYONE. PAY THE EXTRA MONEY AND USE PENSKE!
ELIZABETH MCCOYOvercharged. Never answers landline. Will be requesting a partial refund. Transmission light was on /shifting was terrible. DROVE TRUCK 60 MILES AND HAD IT FOR 2 DAYS AND PAY $222?!?!
Joseph EspositoThis was such a stress free experience. The rep at the Gilbert location was awesome. Explained everything and having the U-haul app made checking in and out a breeze. We will definitely use this location again.
Jody GrandPreGreat service from the on site staff was quick and very helpful.
Francois Van Rensburgno one there during business hours, i returned with 5/8 gas and they said 1/2 and charged me. Total bull crap
mike MaloneySam was very helpful and efficient. We got in and got out with the necessary equipment in short order.
dean lewisS.O.
Scott FergusonEasy drop off process, even though closed.
Randall Spiveythey never answered the telephone even during business hours.
Daniel McKelveyEverything went smoothly!
Theodore Fastertthe trailer we had been assigned had not been returned when we were scheduled to pick it up. The salesman (wish I could remember his name) handled the situation so well. We were on our way in just a few minutes with a similar unit and our move went on without a hitch.
Audrey BrownIt was a pleasure doing business with this company. Everyone was cordial and efficient. I recommend using this compamy for all my rentals.
willas buehrleVery oosotive experience, will use again
Bradley MichaelFriendly, helpful staff. Plenty of room to maneuver trailer. Easy to find location.
Charles BuschPlace is kind of a dump--but they are super friendly and it was easy in and out. Great experience!
Eric PaciaroniThe team at this U-Haul location are always very friendly and extremely professional.
jeff SpackmanGreat help with hooking up the electrics. Merci.
Mark PreciousSam was especially helpful, very friendly.
raymond mccreadieGreat experience.
Robert LindellFirst class service.
Phil JohnstonThe gentlemen at the desk was helpful…but the office was not inviting
Quentin AbramoMy experience was great. The young man that helped us was very knowledgeable and kind. I would recommend this location to any other parent needing to rent a truck or trailer to move their kids to college.
Laura HablutzelNo one there on a Friday at 330pm.
Walter FinkI tried to see who helped us with our rental, but couldn't find his name anywhere. Young kid, so, so polite, friendly and helpful. I appreciated that so much!
Jody McFaulThe one complaint I have is the trailer I wanted to rent for $14 showed as unavailable for this location, however when I showed up to get the trailer I rented for $28 the other one was present both when I picked up and dropped off my trailer. A bit disappointed I had to pay double for a trailer I didn't need.
Adam SmithTruck had a bumpy ride but customer service was great.
Nelson MooreCustomer interaction with customers is key
JACOB MILLERGreatest customer service ever!
TAMARA WILLIAMSI have previously submitted a review regarding this trailer rental. Briefly: I rented a 6'x12' pull trailer. I needed the trailer to be 6'. I asked the Uhaul staff to confirm the width, since the trailer had a ramp with plates in the back the held the ramp up. I asked for a measurement and the staffer said their measuring tape was stolen, but he is pretty sure the width of the opening is 6'. After driving 40 miles to my loading location, I quickly realized it was not 6'. So I drove (80 miles round trip) to Uhaul and requested a discount since the trailer was not useable. The staff said once the trailer leaves the lot, no refunds or discounts. This $46 rental not only cost me the 6 hour rate, but gas for 80 miles and inability to get my needed load. I now have to find another trailer doubling the cost because of a "lost tape measure"??? Not happy. Not a good experience. I hope whoever reads this at Uhaul contacts me with at LEAST an apology for my inconvenience, lost time, and lost money!!!
Martin StolmackLocation was great, service was great. Truck? Not so much. It had 190k miles, but I won't hold that against it. Rather, the driver side windshield wiper popped off 4 times and I could not use it continuously, even while driving in a pounding rain. The steering was more of a guess than anything, and neither door shut completely so the noise in the cab was so loud we couldn't talk. Also, there was something that was hanging by the brake, so it interfered with braking unless you were very careful. That said, the truck was clean, and the engine was strong. Still, those other issues, particularly the wiper, are significant.
Todd WarnkeThe air condition on the truck was very poor. The truck drove fine the the store did a great job.
Daron PhayThe young lady that helped us was quiet knowledgeable and helpful.
Don HoldenWhen I picked up the uhaul I was told I was being charge one thing, and ended being charged a lot more. I put 7 gallons worth of gas in the tank and I was still charged a fuel cost. I'm extremely upset, and will never rent from you guys again
Amanda CarrThe gentleman who checked me in and helped me get the trailer set up was very friendly and did an excellent job.
David WardSam provides excellent customer service. Much appreciated. Dave
David LeblancCustomer service was , GREAT
Mike EnglehartOver charged me after telling me the rate as well mixed up what days I told them I needed to keep truck and didn't remember what we talked about the scolded me when they called back asking why I didn't call them when I explained it clearly the first time.
BRANDON GAILEYPretty confusing where to go to return. The entrance is a bit hidden. The people were fantastic though.
Hunter ArcherAbsolutely nothing. This location and the staff were super to deal with.
Darius LooperAwesome customer service!
Kim SteiningerFriendly and helpful staff.
Eric PlummerCustomer service here is second to none. If you are looking for great treatment and service this is the place to go
Vincent CruzNothing … great customer service !
Forest KnudsonFriendly and efficient.
Tracy WhiteheadOvercharged, discussed with attendant and was told adjustment would be made.....just checked statements and it was not. I will address again!!
rick willamsEverything was Fantastic, Easy, Simple, and well calculated. Thank you:)
alyssa dunnYou charged me damage for a different customer that blew out a tire. They even had the vehicle at a different date/time than I did and the reciepts show that. Someone needs to fix this because it is absolutely unacceptable.
CAMERON SMITHExcellence customer service!
Isiah RelfordEverything is wonderful
charles cosletThis is the second time i have had problems with your trucks. The weather stripping /seal came off and i had the worst drive ever it made me sick from all the wind noise. No one at Uhaul gives a crap about there patrons. It is so disturbing. I will not rent from you all again. I got nothing but a migraine and it took me an extra day to get home because of it.
Stephanie Collinson-CooperThe young gentleman was very nice and helpful! I appreciate that so very much!
Brenda Whelan