Évaluations des clients Advanced Self Stg Of Wexford

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Advanced Self Stg Of Wexford

Cote générale :

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Emilia K.
Évaluation :

Great as is.

Mark G. | Expérience générale |
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While the facility was generally clean and storage unit was as well. They could stand sweep the common floor between the units. Outside of facility could be maintained better with weeds and moss along the exterior. I would rate the facility as a B-. It was fine store my things just not excellent.

Kenneth J.
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Excellent Uhaul rental location - friendly and helpful staff, clean vehicles, easy checkin and checkout.

David Z.
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Le client n'a pas laissé de commentaire.

Anthony P.
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I don't know

Justine M.
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Le client n'a pas laissé de commentaire.

DAVID P.
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Tracy was willing to work with me on a timing situation.

Barbara T.
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Le client n'a pas laissé de commentaire.

Patrick C.
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Le client n'a pas laissé de commentaire.

Eric S.
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Very helpful, friendly and professional. Will use again and again.

Kurt R.
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The representative, Tracy Hunt, was true to her word with the agreement between customer and UHaul. The contract was fulfilled by both parties. The rental van was top notch equipment, the storage unit convenient, and the customer experience could not have been better.

Autumn D.
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Be open when you say you're open

gene F.
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Le client n'a pas laissé de commentaire.

Gail B.
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Just average because this time because blankets we requested were not in the truck when we picked it up- we noticed before we went where we were going to pick up furniture, so I was able to gather some of mine because we live close by, but had we not looked would have been a problem.

ERIC R.
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Tracy was exceptional; friendly, efficient, and helpful.

Ann B.
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Le client n'a pas laissé de commentaire.

DANIEL I.
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Le client n'a pas laissé de commentaire.

Dijon H.
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Le client n'a pas laissé de commentaire.

Thomas L.
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Organized, knowledgeable, and kind.

Daniel H.
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Le client n'a pas laissé de commentaire.

Ramona F.
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Excellent customer service!

Michael W.
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Tracey was very helpful and polite....

Douglas G.
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Le client n'a pas laissé de commentaire.

Gregory H.
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Le client n'a pas laissé de commentaire.

Ronald K.
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I've used this location more than once and they are always very welcoming and have everything ready to go. Checkin and checkout takes less than 3 minutes. The vans are clean and well maintained. Friendly staff - highly recommend!

Stephen M.
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Le client n'a pas laissé de commentaire.

Clinton M.
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Friendly staff. Easy process.

Ronald D.
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Excellent service and equipment

Jaime L.
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Le client n'a pas laissé de commentaire.

Justin L.
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Location was very convenient. Business was closed at drop off. I put keys in the drop box before using app.; these steps were not explained to me in advance, so it was too late to retrieve keys to take mileage / gas photo. The app works very well for checking truck back in; key drop boxes should have big signs telling people to stop and check app before putting in keys.

Brenden C.
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Le client n'a pas laissé de commentaire.

Gail M.
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Appreciated Tracy's patience in answering my questions over several phone calls.

CHRISTIAN F.
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Le client n'a pas laissé de commentaire.

Christopher D.
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Le client n'a pas laissé de commentaire.

hOLLY K.
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Le client n'a pas laissé de commentaire.

Erv W.
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Easy process.

Peter S.
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Agent was super friendly and helpful. The pre registering was fantastic! Glad U-Haul did this!

George K.
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Le client n'a pas laissé de commentaire.

Walter R.
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Very easy process. We could not check the car in after hours on my phone as the site or app did not seem to be working. No issue the next day when the van was checked in

NIRU C.
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Nothing! Tracy was wonderful to work with. Give her a raise!!

Steven W.
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Tracy was very friendly, professional, and efficient with managing the U-Haul experience. I would recommend this rental location to others. Thank you!

Bob W.
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Le client n'a pas laissé de commentaire.

Edward S.
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Le client n'a pas laissé de commentaire.

David J.
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Le client n'a pas laissé de commentaire.

MICHELLE E.
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Le client n'a pas laissé de commentaire.

Lori P.
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Le client n'a pas laissé de commentaire.

Scott A.
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Le client n'a pas laissé de commentaire.

Ronald H.
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Le client n'a pas laissé de commentaire.

John M.
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Le client n'a pas laissé de commentaire.

Daniel F.
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Everything was great

David H.
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Nice customer service and easy check in.

Marsha K.
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Le client n'a pas laissé de commentaire.

Keith U.
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Le client n'a pas laissé de commentaire.

Alexis M.
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This truck was returned to the location after the location closed. This means that they were unable to put the keys into the 24/7 lock box because they were closed the following day as well. We got to the location and couldn't get our truck. Uhaul customer service didn't know what was happening. When it was finally figured out that this location never put the keys in the box, they suggested we go pick up a truck 2 hours away instead of contacting the owner of the original store we rented from. We asked that the manager be called, and see if something could be done. Eventually she arrived, no mask (masks are required in PA), and suggested that I don't need to wear one either (her personal beliefs). She then didn't have the quantity of packing blankets we requested. Said she would credit us the money back but only gave us 50% off that price. She said she was including a dolly without charge because of the inconvenience. We were later charged for those as well. The woman on customer service line suggested that we would be getting a clean truck, possibly a little smaller than we ordered. She ended up just saying “just take this” and gave us the dirty box truck that was returned the night before. I was under the impression that due to covid we were going to be receiving a cleaned disinfected truck. This was a terrible experience for us particularly because of uhauls reservation guarantee. We were guaranteed a truck would be clean and ready to go when we got there. That was absolutely not the care. We were an hour late with movers waiting for us at our house. I find it very hard to believe that she had no idea that the truck would be returned when she wouldn't be there, and therefor she wouldn't be able to put the keys in. The length of time of rental is one of the pieces of information gathered when you request a truck. Additionally I would have been significantly less upset if someone had called me the night before to say “hey, we can't get the keys for your truck, can we switch your reservation to another location?”. It was just overall terrible customer service from uhaul and Wexford self storage, which is why I would never recommend either company to anyone moving. Moving is stressful enough, let alone being told the morning of your move “hey you don't have a truck”. There is a zero percent chance I'll work Wexford self store again. I might consider working with uhaul again if I would know this would never happen again.

PATRICK L.
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Tracy is the lady that I dealt with. She knew how much I was moving and driving to and she cut me such a great deal! She was very friendly and very kind during the whole experience. I will definitely send anyone moving that I know to her.

Timothy B.
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The staff were very friendly, healthy and professional from scheduling to pick up of the vehicle.

Charles C.
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Le client n'a pas laissé de commentaire.

TIMOTHY O.
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Office staff was very polite and courteous.

Patricia R.
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Le client n'a pas laissé de commentaire.

KEITH N.
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Great service

RANDY R.
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Le client n'a pas laissé de commentaire.

Kurt K.
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I had a VERY narrow window to pick up a chair and ottoman from a friend. I went to a location on McKnight Rd, and UGH...a van wasn't available. Facing defeat, I sat in my friend's driveway, and looked up local U-Hauls. Low and behold, Tracy in Wexford came up, 6 miles away from my friend. She was wonderful. She had a van, I went right over, the van was new, clean, awesome. I got my chair and life is good. Thank you U-Haul, thank you Tracy. Great experience. I will DEFINITLY use you folks again.

Perry R.
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Great service and clean new vehicles

Paul R.
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Le client n'a pas laissé de commentaire.

Garrett B.
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Le client n'a pas laissé de commentaire.

SHARON C.
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Clerk was very friendly and helpful!!

JOSEPH M.
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The people who run this location are super friendly and helpful. The young woman I worked with stayed late on a holiday weekend so I could do my unexpected last-minute rental and then cheerfully helped me with adjustments to the final charges. A terrific overall experience.

Eric D.
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Great service and very handy

Richard H.
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Le client n'a pas laissé de commentaire.

Gregory H.
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Service was great! Thanks Tracy. Also, truck was easy to drive.

Gene W.
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Very unprofessional location. There was a mix-up at another location and the official U-Haul dispatch people sent me to this location to pick up the trailer. However, when I arrived, the place was already closed, with a tiny hand-written note saying “we close at noon today.” The official U-Haul people did not even know this because no one from the location had informed them of the early closing that day. Luckily the trailer was not behind any locked gates, because I was forced to hook the trailer up myself and risk property damage to both my car and the trailer. This location did NOTHING to help with this process, it was all thanks to U-Haul dispatch that I was even able to get the trailer at all. This is just some crappy independent self storage place, not even a full-on U-Haul location, and it probably doesn't even deserve to operate as a U-Haul location. I would not recommend this location to anyone and it would be so much better worth your time and money to go to a real U-Haul location.

AMAR KAMATH K.
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Le client n'a pas laissé de commentaire.

Sherry Jo M.
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Tracy has been amazing to work with. As a home stager, I rent trucks on a regular basis. She has always been kind, efficient, professional and funny. She is a delight to work with. I go out of my way to order my trucks through her.

Kenneth J.
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Excellent move. Well maintained facility staffed by helpful and friendly representative. Truck was ready when I arrived and was very clean. There were no operational issues. Pickup and return fast and easy.

Sotiris A.
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Le client n'a pas laissé de commentaire.

Thomas M.
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We were unable to drop off after hours using the app because it wasn't able to locate us, despite the fact that my location services were on. Frustrating, but we returned it anyway and it was fine. We also were not the only people there who couldnt use the app for the same reason. Fix the app (the location services on our phones was working perfectly)

Jon P.
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App was giving me trouble, but once in it- very user friendly

DAVID K.
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Le client n'a pas laissé de commentaire.

Nicholas M.
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Le client n'a pas laissé de commentaire.

MICHAEL G.
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Le client n'a pas laissé de commentaire.

Sotiris A.
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You guys are great, nothing to improve.

Matthew R.
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Excellent experience!! A+++++++++

Vincent M.
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Le client n'a pas laissé de commentaire.

Robert T.
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I believe that you may have a turn signal light out in the rear passenger side. Tracy was very professional I will be back again!

Ryan H.
Évaluation :

This was my boyfriends and i first move out of the parents house and everything went wonderful! we worked with karly and she was amazing. helped us get everything we needed!!! the next time i need a truck or anything u guys provide i will definitely be calling to work with karly again!

Philip P.
Évaluation :

Nice 24 hr drop off.

Mark D.
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Customer service is excellent ,prices are great always have available trucks for us,thank you

Timothy P.
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Rental agent was very helpful and friendly. I will definitely use U-Haul again when I need a rental.

William H.
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Le client n'a pas laissé de commentaire.

Jennifer F.
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Le client n'a pas laissé de commentaire.

Axel C.
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My trailer had a leak in the top. A few of my things got slightly damaged. Please make sure you fx the trailer.

Richard D.
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Le client n'a pas laissé de commentaire.

Stefany S.
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Le client n'a pas laissé de commentaire.

Cristian V.
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Le client n'a pas laissé de commentaire.

thomas S.
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I requested furniture pads with my truck rental and there were none. Because I did mobile pickup and the shop was closed at the time, there was nothing I could do which caused a huge I convenience when trying to transport my furniture.

Lynn D.
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I used the Uhaul 24/7 truck share for the first time. The uhaul company didn't give me the right combination to get my key out to use the truck. Uhaul on the phone wasn't responding to my problem. Luckily the staff member in the Uhaul storage store that was closed was still inside and was able to help me and get a key for me to use. Next time I will just find a business that is still open before getting a uhaul instead of doing it on my phone.

Cheryl A K.
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Le client n'a pas laissé de commentaire.

Thomas B.
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Tracy was amazing to work with. Very kind, professional and accommodating.

Mary Beth R.
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Very professional and helpful!

Jennifer B.
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Le client n'a pas laissé de commentaire.

Sharon C.
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Le client n'a pas laissé de commentaire.

JOE N. | Expérience générale |
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We were extremely pleased with our experience

JULIE M. | Expérience générale |
Évaluation :

The team was so easy to work with and the facility is always well taken care of.

Non reviews have been submitted for this location.

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