Le client n'a pas laissé de commentaire.Herbert C.
Customer Reviews for Advanced Storage LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Spring Grove, IL 60081
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 3h pm
- Sam : 9h am à 12h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The lady at the counter that helped us get the truck was great! She made things quick and simple so we could get on our way.Connor H.
Deanna went out of her way to help us solve a thorny problem. It entailed a trip to the Uhaul center in McHenry where the agents on duty were also extremely helpful, though they couldn't solve our problem. They arranged for the Uhaul agent in Wonder Lake to fix our problem. Then Deanna stayed a little later than her normal hours to help us get on the road. But for Deanna, we would have canceled our reservation.PAUL T.
Le client n'a pas laissé de commentaire.Andrew T. | Expérience générale
Great customer service !Scott S.
Very user friendlyGARY C.
Le client n'a pas laissé de commentaire.AGNES D.
Absolutely nothing!! Deanna is wonderful!! She was kind and professional, but also really so incredibly sweet and helpful! Deanna was awesome the whole way through my moving process. She worked so hard to make sure that everything was in order. Coordinating a truck and transport trailer to be dropped off in another state isn't always the easiest thing and she made the process go so smoothly! I will forever be grateful for her incredible amount of care and concern, and making this new chapter of my life start out perfectly!! Thanks again, for all of your help, Deanna!! You are a true friend to all women who need help in starting their lives over!!Laura S.
Le client n'a pas laissé de commentaire.BRAD S.
The staff were very friendly and helpful! I will definitely rent from them again.Shannon P.
Le client n'a pas laissé de commentaire.DAVID D.
Entire process from start to finish was very good.JOHN V.
Le client n'a pas laissé de commentaire.JOHN W.
The location was ok, my issue is with your greedy fee to drop at a different location. The trailer had a tail light out and a bald tire. What I wouldn't recommend again is uhaul.DONALD W.
Picking up was very difficult given the security gates. You need a better system for identifying gas levels. I returned it at the EXACTsame level and got charged 9,75 $. TERRIBLE!Gary V.
Le client n'a pas laissé de commentaire.Helga O.
Le client n'a pas laissé de commentaire.PHILLIP G.
Great customer service. Trailer was quality.Chris D.
Le client n'a pas laissé de commentaire.Joseph Z.
It was a nightmare picking up the truck.Anne C.
Le client n'a pas laissé de commentaire.William H.
Le client n'a pas laissé de commentaire.Bobbie E.
Le client n'a pas laissé de commentaire.Kevin L.
Advanced Storage is awesome. We have rented trailers there multiple times and have always had excellent service. I feel like we are treated like family.Don W.
Not a thing - My experience was AAA Five Star !!!Joe B.
Le client n'a pas laissé de commentaire.Monica H.
Le client n'a pas laissé de commentaire.Kathleen M.
Sarah was very friendly and went out of her way to help us ! Please tell Jeri she was missed ! When I need to book again I won't hesitate to call ! ( be nice to have smaller vehicles available) ... I needed a van but had to rent a 17' truck ... but it was worth it ! Got the job done ! Thank you!!! I rented one time before !!! Glad it was available ... this time !Brenda S.
Nothing Gina was fantastic and really helpful.Donna S.
Floor of trailer could have been cleanerPat B.
Le client n'a pas laissé de commentaire.John C.
Le client n'a pas laissé de commentaire.John M.
The lady helping me was wonderful!! I will for sure use her location again!!Julie B.
Great Experience !Gregory L.
Le client n'a pas laissé de commentaire.Tomas F.
Excellent experience with staff at Spring Grove Illinois location.Michelle W.
Le client n'a pas laissé de commentaire.Mick M.
Le client n'a pas laissé de commentaire.Steve R.
Le client n'a pas laissé de commentaire.ken W.
Le client n'a pas laissé de commentaire.nadine R.
I did not like the internet experience. The need for the alternate phone number delayed us field a half hour making us late. Luckily the owner of the business stopped by early before the posted opening hour and assisted us. The owner went ABOVE AND BEYOND before normal business hours.Chris W.
The Spring location was great!! Truck was already ready and warming up. Excellent service à la clientèle.Robert N.
Le client n'a pas laissé de commentaire.WILLIAM R.
Appreciated the customer service that was provided thru the entire interaction.Mike S.
It's insane to me that you guys are considering shutting down your local affiliates to build your own locations. The folks at this location are very pleasant and helpful; it's a pity that you're cutting them out of the business they helped you build.Jeff F.
Le client n'a pas laissé de commentaire.Kristina W.
Staff is excellent, efficient, and helpful! That's why I picked this location. Super easy to work with, too!Amy E.
Le client n'a pas laissé de commentaire.John K.
Very friendly here, and a quick transaction. I highly recommend this place for your rentals. Plus they have a really nice storage facility.Richard H.
Le client n'a pas laissé de commentaire.jim T.
Thank you, for your help !Louis L.
Nothing , Your trailer did the job for us and very well priced ! thank youmary S.
Le client n'a pas laissé de commentaire.Kim F.
Le client n'a pas laissé de commentaire.Vahe T.
Le client n'a pas laissé de commentaire.Steven R.
Power steering seemed off. It was hard to drive. Maybe check that out. Other than that everything was great.Dominic W.
Le client n'a pas laissé de commentaire.William G.
The service of the representative at the location was great! Though her ability to server us in a timely manner was greatly hindered by a poor network. Checking us out took close to an hour due to being unable to connect with the online services of Uhaul. Quite disappointing that you don't provide good enough tools so the people serving your customers can actually experience "express checkout". I put no blame on her, she worked as fast as she could with the tools she was given.Nathan F.
Everything was superb.Kristen W.
Nice jobDAVID P S.
Le client n'a pas laissé de commentaire.william H.
Le client n'a pas laissé de commentaire.Steve B.
NOTHING NEEDS TO BE IMPROVED. SHE EVEN LOOKED UP MY RENTAL TO PRINT THE RENTAL CONTRACT. RETURN WAS VERY SMOOTH AND PLEASANT. THIS LOCATION WAS VERY CLEAN.richard L.
Le client n'a pas laissé de commentaire.paul S.
Great experience, friendly staff, much appreciated.Robert B.
Great customer service! We reserved a trailer weeks in advance and wasn't sure if we would have to go to another location for pick up. Advanced Storage made sure one was at their location when we needed it! HIGHLY RECOMMEND Advanced Storage! We will use their services again, if we need trailer rental! Thank you!!Jenny N.
Nothing. I had a great experience. Very friendly.Marlo F.
Le client n'a pas laissé de commentaire.mike N.
Le client n'a pas laissé de commentaire.Jacob R.
Le client n'a pas laissé de commentaire.Cheri P.
Le client n'a pas laissé de commentaire.James V.
Le client n'a pas laissé de commentaire.Robert B.
Le client n'a pas laissé de commentaire.KELLY C.
Le client n'a pas laissé de commentaire.George M.
Le client n'a pas laissé de commentaire.Jennifer C.
Le client n'a pas laissé de commentaire.aaron C.
Le client n'a pas laissé de commentaire.Jeff F.
I am not sure,the location was sort of convenient as we wanted to pick up in Rockford and initially we were told Oregon Il was closest location.I believe there are several locations in Rockford.The truck was fine,we had to ask about blankets though I had asked for then at time of initial call.joan C.
When you are charging by the mile maybe find a Uhaul facility a little closer to the customer.Amy E.
Le client n'a pas laissé de commentaire.Tom L.
Le client n'a pas laissé de commentaire.Tom L.
Really nothing. The service was great, the people at the front desk were very pleasant and the accommodations were perfect. It's close to home for me so this is my go-to place.sean S.
Le client n'a pas laissé de commentaire.Brent M.
Thank you for your experience and all your help w/our move. We will be back in the future....Laureen S.
Le client n'a pas laissé de commentaire.Scott J.
This is not an issue for this location, but Uhaul in general. We were not sure of our return location. A location was assigned that was quite a distance. I called to advise we would be retuning to a superb of Columbus and was told I would be charged a â€œwrong destinationâ€ charge. That is insane. The agent was able to provide a location that was 3 miles from where we were but still had a Columbus address. You should have more flexibility when people are unfamiliar with a location and are returning to a superb ona major city.Patricia R.
Very friendly staff. Goes above and beyond.Ray N.
Le client n'a pas laissé de commentaire.Thomas K.
Le client n'a pas laissé de commentaire.stanley M.
Le client n'a pas laissé de commentaire.Robert P.
Keep Gerri there! She was FANTASTIC and so pleasant. Couldn't be happier! Best location I've been to by far!Justin E.
Le client n'a pas laissé de commentaire.Raymond M.
The only problem was the tight fit getting out of the storage facility.Lucie H.
Le client n'a pas laissé de commentaire.ROGER V.
Le client n'a pas laissé de commentaire.Curt A.
Le client n'a pas laissé de commentaire.C Todd B.
Le client n'a pas laissé de commentaire.Joshua C.
Best u-haul I've ever rented. Thank you BillBILL B.
Le client n'a pas laissé de commentaire.Susan C.
Le client n'a pas laissé de commentaire.richard M.
Friendly knowledgeable employee, fast serviceKeith M.
Super easy transaction.. I set it up online and walked in signed got my unit.. Clean and employees nice helpful.. Would rent again.. ThanksGAYLE D. | Premières impressions
Services supplémentaires à cet emplacement
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