Employees were kind, friendly, and respectful as well! She is a good down to earth woman!
Myron R
Customer Reviews for Advantage Maytag
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The one comment that I have is that U-Haul never made it clear to me that the pick-up time, 10:00 a.m., was also the end of the day for me - I understood that if I got the trailer back to U-Haul on Monday, as contracted, before quitting, that this was the agreement for the day. I was surprised that there was an additional charge for another day because the trailer was not dropped off before 10:00 a.m. Again, I WAS NOT TOLD THIS AND SO THIS WAS A COMPLETE SURPRISE. The equipment and the personnel did a good job, JUST NOT MAKING ME AWARE OF THIS POINT.
Richard HBeautiful family business. Exceptional customer service. Thank you!!
Ashley MBesides the truck being a gas guzzler, my main frustration was the pickup process. The app is horrible, the explanation on how to reserve and for an easy pickup is unclear. Wont be doing it online again
Cipriano PVery helpful and friendly. Would highly recommend to anyone needing a truck or trailer.
Charles BTruck had a lock falling out the door & unfunctionable
Bonita BN/C
Jim Ba great mom and pops location, very friendly and service was quick!
Travis EEveryone was polite . And went above and beyond in my time of need while I went through a minor set back !
rosa dCustomer service at the uhaul store was great to work with.
Chris HI had to come here because my original drop-off location was full. I am thankful that Advantage Maytag was so helpful and friendly. I enjoyed my experience with them. The orginal drop-off location was not surprised by the quantity of vehicles that they had (It was full for days before we tried to return the truck) - they just did not care enough to communicate that they had no room.
Kevin RVehicle full of salt and dirt. Windshield wipers broken
John PRien
billy BVery nice and professional. The vehicle was reliable and recommendable!
Tamika DThe parking lot was a cluster.
Madison CThe location was good. The customer service was great!
Mary SGreat service at this location
Andrew HYou guys were on point!
james jEverything went perfect from checkout, to hooking up the trailer to the return. Great Service.
Elaine RMeasurements on trailers maybe better. I paid 40 bucks to pull a 6x12 trailer 20 miles to realize at ramp the measurements are not 6 foot. There are 10 inch wings on each side inward at ramp. Rear opening not 6 foot. Like the old saying. Measure twice cut once.
LARRY KVery good customer service, really friendly and knowledgeable staff. Highly recommend
WILLIAM HI didn't really like how I was told I was being charged $26 but they took $61 without informing me. Otherwise I would have waited because that $33 was my gas money. I'm guessing $33 is the deposit which I find a little pricey as it was more than the rental it's self.
Jerri AVery helpful and courteous service
KEVIN SThe lady that runs this place is awesome! I could have sat and chit chatted with her all day, but I had moving to do :)
Trisha Meverything was fine until I got a sliver of metal in a finger. it looked like from drilling holes for the dolly retaining clamp. looked aluminum. I swept them to the side's so maybe they could be vacuumed up.
DAVID MDon't have a clue, truck ran very well and the a/c was fantastic in this heat. Merci!
DAVID MOnly issue was it is a 6' bed, but can load only 4,5' due to metal support on each side of ramp. We couldn't use it to load a side by side, which is why we had rented it. UHaul should make a note on its description of this type of trailer
DAVID LThey took notes of the uhaul and what the issue was.
TYLER RI turned my rental in on time and clean other than a cup in the cab of the truck. I dropped the truck off and put the keys in the drop box because no body was there. I was then charged and late return fee because they checked my truck in a day late because they weren't there when I returned it and I was charged a cleaning fee and was told it was very dirty but yet the pictures they had taken weren't from the truck I dropped off. They didn't take any pictures of my truck being dirty w the numbers on my truck or the license plate to prove it was truck. The area manager has pictures on his phone from other trucks and charges people when he can so he can make extra money. Very unprofessional and told me he made the final call and that I couldn't do anything about it and to have a good day. His name was mike
BENJERMIN DGPS is something that needs work
Darell Athe 12 x 6 enclosed trailer was old, but in good working condition and worked as expected. i was pleased that everything went as planned. no surprises is a good thing. i rated this location above average because of the location, which was 13 minutes from my home and the employees supporting this location.
john bThe gentleman who waited on me didn't know how to produce documentation showing the trailer had been returned. He had to call two people before getting thdd Ed help he needed. I appreciate that he did what was needed to satisfy the customer, me.
KATHERINE BVery nice and helpful person that helped me. I would highly recommend them again
MATTHEW KThe lady at the desk was very polite and very helpful!
MATTHEW Kwhy mileage cost has to be so much
Rosie Tallocated trailer had defective lighting wiring and no other like trailers available. This was unusual - have rented several different u-haul trailers recently and this is the first issue encountered.
Randy CEverything went so smooth, the rental staff was very polite friendly and professional I really can’t find any fault so sorry I have no idea how you could improve.
Mark CThe customer service is excellent. I would not go anywhere else.
Adriana MCustomer service was very good. She worked quickly and we had no problems.
DWAYNE JOk
Sergio SGood customer service
JOSE GA better Uhaul pick up process in general. Poor girl was clearly overwhelmed trying to help everyone. To her credit, she did her best. Just needed some help.
Kyle H