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Matt N
Customer Reviews for Advantage Mini Stg
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very helpful and courteous attendant.
Martin HNice lady. Quick--in and out in 5 minutes.
David WIt would be helpful if, when asking make/ model of towing vehicle, that more info was given and/ or known. For instance, newer vehicles with backup cameras WILL NOT allow you to backup when a trailer is attached to the vehicle. The camera "sees the trailer" as a pending collision & the automatic brakes take over & lick up. We had to disconnect the + #850 lb trailer...and move it ..to get out of the driveway. I won't go into what this did to shoulders and back. If U-Haul needs to know what a person is driving, they should know a bit more than towing capacity ...disabling vehicle functions isn't something minor. .and certainly should've been known by a trailer rental place.
Karen RGreat job - fast, efficient & friendly service!!
Henry SThe clerk was very helpful, honestly the best we have seen in Victoria.
Veronica CThe front tire air was visibly low. You didn't have the truck I reserved (26 ft), so I had to get the 20 ft, which resulted in having to make 2 trips, doubling my mileage! Charged me for all that mileage! Crooks!
Charlotte MThe location needs to be updated in Google maps.. GPS leads you through the Wal-Mart parking lot, but the business is further down the road :)
Kevin RThe 4ft wide does not have a 4ft opening. You advertise it 4x4x8. I'd like to see you put a sheet of plywood in it.
Daniel BGood location, easy access very nice lady that helped us
TIM AGood location. Clean environment and friendly service.
TIMMY Aawesome great place to do business :) Thank U & God bless. Happy Holidays!
LINDA SThe representative at this location went above and beyond to assure that our needs were not only met, but exceeded our expectations. Kindest and most well organized U-Haul rental ever.
Mary MLaura was great. She was ver helpful and professional. She is a great representative for U-Haul.
Charles SExcellent service, quick service and knowledgable of equipment rental.
Chris KThe auto transport ratchet straps for the front wheels were rusted and I needed to get a different location to get them released and secured for me. Then the straps would be loose and have to be tightened about every 30 minutes on a 4 hour drive, that seemed excessive. This is a note about the equipment, not the location where it was located.
William GThank you so much
saad aN\a
Gerard BThe ratchet straps on the auto transport trailer were rusted and wouldnt loosen. I had to liberally lubricate them in order to safely strap down my car.
Jeremy RGreat people
Trevor RI can't think of anything to improve
Jeff SFor some reason the cab of the truck was dirty and muddy. The fuel gauge said it was full, but driving the truck less than 10 miles. I refueled it before returning it and put 6,5 gallons of fuel in it so it wasn't full when I picked it up. Would have been ice if it has a hand truck like last time I rented one.
Jerry BI tried checking in on the app and then tried returning it on the app later that night. My location was not being recognized and I followed your steps to make sure my phone settings were correct but it still would not pick up my location. That was kind of frustrating especially turning it in after hours.
Jeff SUhaul needs an alignment. Steering wheel had to be held at an angle the entire trip and you guys were closed so no exchange could be made. Windshield wipers also in very poor condition. Very upsetting when you pay for quality equipment and receive very poor equipment.
HAILIE MAwesome service Great experience Highly recommend
THOMAS DThe parking was inadequate for the large trucks. It was hard to figure out the best place to park as most of the other trucks were just parked on the side of the road in the grass. There was nobody in the office when I got there but the online drop off was simple enough. I made sure to clean out and wipe down the inside of the cab and swept out the back of the cab to leave it cleaner then when I picked it up. I also made sure it was full when I dropped it off as a was weary of dropping it off at the fuel level I picked it up at. This cost me an extra $45 but I was afraid of getting charged more for dropping it off below full.
KASSIDY CGood experience
GREGORY HWe dropped off two UHauls and were glad to see a smiling face greeting us after a long journey. Friendly staff!
AMY HGreat friendly service. Ez in Ez out thanks very much!
JERRY HReturned truck on a Sunday location was closed didn’t interact with anyone
james aI took it upon myself to hook the unit up to my Jeep since the individual wasn't able to assist getting the trailer hooked up which was no biggie. The main issue is when I hooked the unit up the left turn signal and some of the clearance lights were not working . Unit should be checked out thoroughly according to DOT. Next time I will refuse the unit and request replacement or go to a different location.
Kirk LThe best part of this trip
richard bNO AFTER HOURS SERVICE FEE!!
Theresa Ggreat Service
OSCAR GPicked up trailer it had a bent rim and damaged fenders. we were told to take it to house and call roadside assistance to fix. Did that and roadside assistance couldn't get there for 4 hrs. Could not wait that long so was told to take to second location and trade it out they would call ahead... then showed up there and no one knew anything about me coming. So ended up waiting an additional 2 hrs at that location for replacement of tire and rim... then when we dropped off 2 hrs late was charged for being late. Very disappointed in service and conditions of trailer. The trailer should have never been rented in that condition not to mention the wait and aggravation of still loading and traveling. I would like a refund!!!!
Marvin NNothing, in fact it was a very pleasant experience.
Manuel Jthis office was close to my place of employment and was a great experience, she was very nice
Brad KI actually went to the wrong location in Victoria to turn in. The lady at the desk told me I was at the wrong place, but did not bother to tell me where the other location on the same street was. Told me to check my contract. At the right location, the rep could not have been nicer. Did not understand why the other location did not accept truck.
Jerry NKeep it real!
Steven BLaura is a great employee. She is always smiling when I go in. Ways to improve...the auto transport needed grease on the winch system/straps in the front.
Jeremy RWas not informed ahead of time about having difficulty on the trailer. Wanted to pick up the trailer early but it was late by the time trailer was available.
Annette GOffice was very helpful through the whole process of renting storage unit to returning truck. They are great to work with!
Janine SLaura, was really helpful. She is a people person, which made me feel comfortable.
Carolyn LHad to go to 3 locations to get blankets
Randall WThe people at this site are the very best ambassadors you could hope for. Everything went perfectly well and the trailer was perfect for the job. Thank you so much for the service.
SILVESTRE ORequested a 6x12 and blankets and a dolly Was confirmed. Upon arrival all they had was 5x8. This made us have to take additional trips. No blankets were available. No dolly was on order and Laura provided one. Very disorganized. Laura did not keep standard business hours - however, she was amenable and helpful.
nadine pthey went out of their way to make everything right!!!
Paul JSuper nice and quick to take care of my drop off!
Kerri MAwesome customer care by this location. This will definitely be our go to UHaul, location in the future. Congrats for taking such good care of us and keeping us informed on all details. Thank you!!!
Vivian GGet a better location.
Hector MLaura was such a pleasure to deal with. Fast, friendly, and very accommodating. A+
James HThere wasn't a person to help connect the trailer to our truck for the entirety of the day. My husband had to do the work. They didn't have any type of supplies (ball mounts or adapters). The trailer was parked in the mud.
Brandie J