Évaluations des clients Advantage North LLC

Great communication and hands on assistance

I made a non-contact reservation that allowed 50 miles and paid on my phone as I checked in. I was forced to go inside the building as there were no further instructions after check in. The man at the desk said that since I had driven to a further location I was allowed 20 more miles to make up for the drive. He then told me I owed more money. I told him I had just paid and showed that it was in fact taken from my bank. He stated that he did not know what the charge was for and I had a balance of $40. Turns out he forced me to have insurance on the truck and trailer which I had said NO to on my online reservation. He also changed my 50 miles to 30. I went over by 18 miles and was charged an extra day because the drop off location is a dead zone for my cell phone! No one answered the 1800 number to help with my return either. Now I've been charged almost $300!! It was supposed to only be 150. Absolutely ridiculous

I made a non-contact reservation that allowed 50 miles and paid on my phone as I checked in. I was forced to go inside the building as there were no further instructions after check in. The man at the desk said that since I had driven to a further location I was allowed 20 more miles to make up for the drive. He then told me I owed more money. I told him I had just paid and showed that it was in fact taken from my bank. He stated that he did not know what the charge was for and I had a balance of $40. Turns out he forced me to have insurance on the truck and trailer which I had said NO to on my online reservation. He also changed my 50 miles to 30. I went over by 18 miles and was charged an extra day because the drop off location is a dead zone for my cell phone! No one answered the 1800 number to help with my return either. Now I've been charged almost $300!! It was supposed to only be 150. Absolutely ridiculous.

We had to call the Uhaul spport number and it was a nightmare. the individual told us we would have to drive the truck around or come back another day because we couldnt get internet service to drop it off right then, we finally found a store close enough by to get internet service to allow us the opportunity to login to return the vehicle, this location really should have internet access for their customers to return the vehicles.

This location needs no improvement! The lady working the front desk was awesome and it all went smooth. The only issues I had was the couple days leading up to my Uhaul pick up. My location kept getting moved and rearranged, that got stressful, because we needed the uhaul truck.

Found a battery charger in the rental truck, and they called to inform us they had it. They could have just thrown it away. Really appreciated them telling us.

I was sent to a sin contractor of UHaul who did not have the equipment I needed. I ended up renting from a completely different company. This was the worst experience I have ever had renting anything. Tiffany Davis at your 4400 University location is awful personality and was very rude and disrespectful.

Truck was new but was not swept out. Spent 1 hour on the the phone to get this truck at this location.

See previous comment. Would love to rate them as great but unfortunately they decided to close their business at least 4 hours early on Friday.

Clerk was very helpful. I was seeking a smaller truck, but she explained that most of the smaller trucks were being used by college students moving into dorms. Upgraded to a larger truck at no charge. Explained benefits of Safe Move Plus, which I took. Clean facility with chairs and lounge for those waiting for service.

I just dropped off the vehicle at that location, didn't get chance to enter the building as it was really late in the night, overall it was looking nice and clean.

They watched from their office as I tried to climb out my car window from the car transport. The transport does work for my brand of car and it took off the front bumper. I'm really hurting from the experience.

Not happy! We did not pick up the auto transport at the same location as the truck. We had received two other locations. One was closed and had to go to a 3rd location. it was very confusing plus it delayed our trip by 2 hours causing us to have stay on the road an extra night.

I had to drive past at least 10 u haul locations to return the trailer which did not make any sense to me and was very inconvenient when you could of sent me to a location closer to the address yo had as our arrival address

Customer service was excellent and the agent knowledgeable.

Staff was great. Needed a truck in a hurry and I got what I needed, when I needed it.

Was not asked to sign anything. Did not recieve a reciept. Associate was new and didnt know procedures and was there by himself.

Rented a car dolly for several hours to tow a vehicle 75 miles away and returned dolly to origin. Staff was very congenial, knowledgeable, and helpful. I wish the dolly had shock absorbers on it. The vibration/ oscillations when unloaded are very noticeable. These oscillations transmit directly to the truck. Other than that; very good event. The main venue was a modern and very nice storage facility with advanced security features. Recommend those in need visit for a better idea of their offerings.

It would be most helpful it the Truck started with a full tank of gas, and then return with a full tank of gas. Starting with only 3/8 tank of gas, it becomes more of a 'guessing' game how much gas is needed and I ended up estimating too much gas.

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Someone came out of the office and met me at my truck upon my arrival. While I parked the trailer they went inside and completed paperwork, then came back out to provide my copy. Very convenient.

All good

i made a VERY short notice reservation to rent a car hauler from the new uhaul location on Jordan Ln besides jacks. I believe the lady who assisted me the first day in picking up the trailer was Brenda? I'm not sure if that was her name but she was most excellent. she was very friendly and knew how to do her job well. she walked me through what all I needed to know in hauling my vehicle in a very knowledgeable manner. when we ran through the light check we found that the drivers side turn signal and brake light were out (both illuminate on the same LED light assembly on the drivers side). But the brake light did work on the passenger side so that told me that there was an issue with the wiring on the trailer since the power for the brake light comes out of the truck on only 1 wire and splits into 2 somewhere on the trailer. after a quick look over while we were out there I found there to be a ratnest of butt connectors and frayed wires under the trailer right behind the drivers side LED assembly. due to the fact that I was not moving the vehicle on any city roads and was only hauling it maybe 10 miles on the highway we decided that it would not be a problem. please do not let this get Brenda in trouble. I am a certified technician at Nissan and I was in full uniform when I picked the trailer up and I think I may have influenced her to let me go in it even though the light was out. if i was somebody who did not appear to know what they were doing I don't believe she would have let me go in it but I showed her where the problem most likely is (the wire ratnest) and I reassured her it would not be a problem. the trailer did just fine and was very simple to load up the vehicle and restrain it down. when returning the trailer I had another gentleman that knew of the situation with the trailer before I had even arrived which is very appreciated due to the fact that I would have had to explain all of this to someone who would probably just think that I was trying to get out of paying for the repairs. anyways, he was very professional and got me out of there very quickly. my experience was great! thank you Brenda and the other gentleman I worked with. I am only marking no on the well maintained equipment question due to the light issue. it was the only available trailer in the area and if I had been anyone else off the street I would have been out of luck after already arranging everything. and the wiring issue is not something that had been accidently overlooked. if it had been looked over even the slightest it would have been found. it was a very unprofessional repair that looks to be done with the expertise of a 14 year old kid installing audio systems in Honda civics.. if you would like a picture of the wiring you may contact me.

The drop off location was 20-30 away from destination, passed 2-3 other uhaul locations on the way, then was charged for the 11 mile overage. Waited on hold for almost 30 min to talk to someone before hanging up to return to work. Key drop box was not marked.

Brenda and Justin were very helpful in correcting the original location's errors, at least in as much as they could. I could not provide proof of the original reservation since the email did not include the price shown or mileage allotted on the last page of my reservation on the website. They did remove all extra mileage charges due to the original location's errors, but could not also remove the dolly cost that was not provided, not the up-charge on the basic truck rental. So, I was still overcharged by about $40, but that was the best that could be done given the documentation I had on hand. Brenda was quite nice, provided me with a cold bottle of water on a hot day, and had me on my way in just a few minutes. Excellent service.

My experience was great! Just keep doing what you're doing. Thanks for all your help.

Nice and clean location with a welcoming feel. Personnel were friendly and helpful.

My customer experience with U-Haul was some of the worst I've ever experienced. The local people were ok but when I called the 1-800 number, I was on hold 30 minutes and then 20 minutes on another call before anyone even answered. Once it was answered, I was told they couldn't tell me the pick-up location 4 days in advance but that I'd received a call closer to time, but I never received a call or email about it. I will do everything in my power to never rent from U-Haul again.

Customer service was excellent and explaining equipment instructions outstanding. Explaining insurance policy was great. If any improvement overall pricing total was a little steep and there wasn't any military discount offered. again everything else was great.

Everyone was really nice and helpful. Very clean location.

The in office was very friendly and able to help me taker of everything I need we appreciate y'all business ...