Again, tour staff was so helpful in checking me in. I drove a 15' truck from Jacksonville, Florida to Springboro Ohio and dropped truck here. The truck was easy to drive and park for an overnight stay at a hotel. I'm 76 years old and had my 73 year old brother along. Trip went smoothly.
Jacqui S.
Customer Reviews for Adventure RV Service
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The connecting road is terrible. Nothing you can do
Darla L.Friendly. Helped us get the best deal for what we needed. Didn't upsell anything, just made sure we were taken care of.
blake C.Great customer service! The gentleman at the front desk was super nice and the whole experience was quick and easy. First time I've used this location and will definitely use them again.
Christine K.Balmer was very helpful and made sure we checked in and out easily. Highly recommend him and his staff!
Jill S.Service was so appreciated. Convenient. Thank You!
Beverly H.Great service
steven B.I needed trailer for a 1,5 hour trip from Springboro to Columbus Ohio. Planned to leave the trailer in Columbus. Was told I could not do that, had to drag it back to the starting store. Empty. Otherwise good.
jeff N.Everything was awesome. Thanks
rome S.The staff was very friendly and helpful. I would definitely rent from them again.
terry S.For starters we should have been clearly notified about drop off procedure and that we would be charge for dropping it at different locations!!! It was not in the contract where to to drop or that it had to be a specific place!!! Also you should always check on your customers that's why we left 3 different numbers they should have call at some point at least today when it was close to time and make sure they gonna make it on time and check on equipment!!! Pretty much a scam!!!
AMOS L.The app & the website do not work well. We were unable to return our rental using either because both were unresponsive. We thought it was cell service but tried once connected to Wi-Fi & continued to have the issue. We were told that if the facility had to return the rental, we would be charged an additional amount. Thankfully, the facility was gracious enough to not charge us. This was very frustrating at the time, as the issue was out of our control. We also attempted to call uhaul, with an hour hold time we decided to try the chat option. The first chat was ended by our host during the conversation. We successfully chatted with a rep at uhaul after TWO hours of trying to return online. In all, we spent TWO hours returning the rental because of the unresponsiveness of your online tools. We were very frustrated & unhappy with the process.
KEVIN N.