Customer Reviews for AE Solutions LLC
(U-Haul Neighborhood Dealer)

233 évaluations

419 E Arvada St   Colorado Springs, CO 80905

(719) 266-3680

Heures

  • Mon–Sun
    De 8 h am à 4 h pm
Heures d'ouverture spéciales
  • 12/10/2022: 8h00 am à 1h00 pm
  • 12/11/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(719) 266-3680

419 E Arvada St
Colorado Springs, CO 80905

Services dans cet établissement :

Heures

  • Mon–Sun
    De 8 h am à 4 h pm
Heures d'ouverture spéciales
  • 12/10/2022: 8h00 am à 1h00 pm
  • 12/11/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

The truck it's self had several issues during my drive. It had issues getting up to speed when speed limits were 70 mph. There were issues with breaking where I almost had an accident because the brakes were not working properly.

Cameron S. 
Évaluation :
5

Art provided excellent customer service. A good experience.

JoN E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kenneth F. 
Évaluation :
5

FANTASTIC CUSTOMER SERVICE AND PRICES!

Arlond E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy V. 
Évaluation :
5

I had an overwhelming positive experience with UBox and would definitely use the it again! Affordable, on time, great customer service!

Colleen M. 
Évaluation :
5

Awese customer service and excellent equipment

Steffen V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose A. 
Évaluation :
5

Good Evening! Art made my pick up and drop off so easy! It was a true pleasure dealing with him!1

Jackson W. 
Évaluation :
5

Best service ever

CHARLES S. 
Évaluation :
5

We didn't reserve the van at this location but they were wonderful. Unfortunately, the location was farther away and since uhaul charges for mileage, it added to our cost (since it was farther in each direction). This wasn't planned and should not be part of the cost. It sounds like this happens fairly regularly and customers' mileage cost should be adjusted for having to go to a different location on the fly. The workers at this site were fantastic but don't have the authority to adjust for that. I will rethink reserving with uhaul in the future because of this practice.

Karen A. 
Évaluation :
2

I really hated that I had to go to Two different Uhauls in town because the one closest to me where I was supposed to be picking up my reserved uhaul didn't have it…. And then the truck lock was very stubborn and kept getting stuck

Brendan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brandon E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheri M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose F. 
Évaluation :
5

Great staff, great equipment, clean facility. Very helpful.

Stephen B. 
Évaluation :
5

It was a great experience with Good People! Thank you for being so awesome! Great customer service, friendly & nice, Id recommend using this location!

Jeffery L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pedro A. 
Évaluation :
3

Overall the move went well. However the emails and text were confusing and over complicated resulting in two different groups trying to do the work. The U boxes were dropped off then one company unloaded them another company notified me that they would unload and deliver the U boxes after they had already been emptied. One group notified me that there would be extra cost to deliver a piano. We don't have a piano. The number of boxes was confused between 4 and 5. Somehow two companies were given the same job. We probably received over twenty notification emails or text that contradicted themselves. Overall your system is poorly administered. Your people that did the work were great.

Wendell H. 
Évaluation :
5

Great Customer Service!!!

Gina H. 
Évaluation :
4

Nice people. Good service and they provided what they said they would.

JoN E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donna S. 
Évaluation :
5

Great customer service, very friendly and personable, and would 10/10 recommend this location to anyone who needs a U-Haul rental.

Shane G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jerry K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steven D. 
Évaluation :
5

Super nice gentleman (Art I think his name was) and incredibly quick pickup and return! Saved us in a pinch! Thank you so much!!

Brooke E. 
Évaluation :
2

Need to open on Sunday a little later during the day. Because if you as a customer need something, or need to talk to someone is super hard to get someone by phone.

Carlos S. 
Évaluation :
5

Nothing, the experience was outstanding!

Willard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

All employees made the experience very pleasant. I'm extremely pleased U-Haul.

Michael S. 
Évaluation :
5

Not satisfied with U-Haul who switched my reservation 30 minutes before reservation time. I paid for moving blankets and none were in the truck.

Josh C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH K. 
Évaluation :
5

Chase and Ronnie where great to work with.

COREY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
5

Every employee there was very pleasant, friendly and helpful.

Michael S. 
Évaluation :
3

It's so frustrating renting the truck at the north end of town and having to drive 20 minutes south to pick it up. It would not be too much to ask for UHaul to have the truck ready at the rental location. This practice is pretty annoying.

Bruce B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry R. 
Évaluation :
5

I apologize, my role was only to pay for it. In talking to my daughter and her colleague, they were very pleased. They had nothing negative to say, and at this point, that is the extent of my knowledge. They rented the auto transport in Colorado Springs. Drove to Fresno, CA. Loaded up, and drove back, without any problems.

Charles V. 
Évaluation :
5

Fix the wobble. Otherwise was amazing

Jeri C. 
Évaluation :
5

Art was so awesome! Such a great help. I would definitely rent from them again.

ALEXIS S. 
Évaluation :
5

Professional and supportive.

NORA M. 
Évaluation :
5

Renting a Uhaul truck for a vacation vehicle is the best kept secret. See you next year!

Sherrie D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George S. 
Évaluation :
5

These guys know how to treat the customer. I highly recommend them to everyone. Excellent service à la clientèle. I'll be back

Kevin H. 
Évaluation :
5

They were great to work with, very friendly and helpful, and the vehicle was ready to go and clean.

Karen F. 
Évaluation :
5

Everything about this place was awesome. The equipment was in great shape and ready to go without a hassle. The rep there was friendly, explained everything, and even helped out with returning after hours. To top it off, this location was open on Sunday!

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KADEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott P. 
Évaluation :
5

AE folks were terrific. I needed to rent in a pinch for a couple of hours before close. The whole experience was smooth.

Nate K. 
Évaluation :
5

I really appreciate the amazing customer service.

Silynthia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caitlin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elise R. 
Évaluation :
5

Helped me load and show the little details of the trailer.

Lourdes M. 
Évaluation :
5

Make getting a copy of the receipt after using the 24/7 process easier to find/print with the breakout details (miles/rate/etc).

Timothy L. 
Évaluation :
5

Excellent service - highly recommend

Heather C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Connor W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HENRY N. 
Évaluation :
5

Customer service was excellent. They called me the day before to confirm my appointment and the truck was ready when i get there the next day.

Amoy C. 
Évaluation :
4

Art was great. Friendly and personable. Made my day better. No joke.

RICHARD F. 
Évaluation :
5

Exceptional customer service from Art. Above and beyond helpful and friendly. Very happy and satisfied with my experience. Will 100 % be back and recommend to all my friends and family.

Jacqueline D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

Amazing service

BRANDON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenna S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR C. 
Évaluation :
5

Excellent and helpful service

Ferney P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ted J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MaryAnn R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorris G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike S. 
Évaluation :
3

Before renting another truck, van, or trailer I will try all other competitors of U haul first. This location changed also from what I had picked for my return. I was given a little credit for the ac not working and change in pick up and return location. Seems to me to be a poor way to run a business. Confirm your pick up and return locations from U haul before you rent. Buyer beware !

UpRgMEd H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Salvador M. 
Évaluation :
5

This was my first time renting from AE Solutions and I must say I was impressed with their service. Great company, location and staff.

Kurt O. 
Évaluation :
5

Very efficient - and courteous.

Pat B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas A. 
Évaluation :
5

The employee that helped us here was excellent.

Michelle J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph B. 
Évaluation :
3

Rear drivers inside tire was bald (unseen upon initial inspection) and outside tire was very worn. Had a blowout in the middle of I-70 in Kansas and the service for replacing tires was not handled well and we were sent out of the way for repairs.

Steven T. 
Évaluation :
5

I could not finish the online registration because the site froze.

Janette R. 
Évaluation :
4

Let me know how to use the equipment.

George M. 
Évaluation :
5

Ask for Zip Code so I'm not driving to the other side of town to pick up!

Torey W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard G. 
Évaluation :
5

This location was great. I will put all of my complaints in the next box.

Henry G. 
Évaluation :
5

My scheduled drop off was changed, by text from UHaul, from UHaul Moving and Storage on Academy St, Colorado Springs, CO to AE Solutions LLC on Arvada St, Colorado Springs, CO. After returning the trailer, I was charged $32,32 by UHaul Moving and Storage, likely a late return fee. UHaul's new drop off location on Arvada St was at least 15 miles away from my preferred location and then I get charged a late fee. Communication needs to be better between these centers and before charging unauthorized fees, look in the system and see that UHaul changed the drop off location!

joshua S. 
Évaluation :
5

Excellent customer service. The owner/staff were very helpful and got us on the road in a timely manner and accommodated our need for additional time. The location provides for easy Easy access to pick up and drop off vehicle.

Arlene R. 
Évaluation :
5

Extremely long hold times when calling with questions, The recommended moving help was quick but very careless. Ukiah facility hard to reach directly.

Faye G. 
Évaluation :
5

The staff was exceptionally helpful, setting up equipment and providing support.

Jim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAKE S. 
Évaluation :
5

The owner was FANTASTIC. This shop is a really good customer first example.

Mathieu U. 
Évaluation :
5

No advice for improvement great customer service

BLAKE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherri C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

The proprietor is always friendly and accommodating. We plan to use this location henceforth.

Tyler N. 
Évaluation :
5

The gentleman who assisted me was very friendly and professional. Office and rental van were both very clean. Will definitely use this location again!

robin A. 
Non les évaluations ont été soumises pour cet établissement.

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