Le client n'a pas laissé de commentaire.JAVAN S.
Customer Reviews for Affordable Mini Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Norfolk, VA 23509
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - mer : 10h am à 4h30 pm
- Jeu : 9h am à 4h30 pm
- Ven : 10h am à 4h30 pm
- Sam : 9h am à 2h pm
- Dim : fermé
Heures d'ouverture spéciales
- 11/12/2021 - 11/15/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The lady at the desk had a major attitude and made sure I knew she was doing me a favor by coming in an hour early so I could pick up my reservation. She asked if I knew how to hook up the trailer, I dont, so she had a guy that lives in the store hook it up. Except he didn't hook it up properly. We drove a hundred miles before we realized the light power cord was tore up from dragging on the road and one the chains not secured. Luckily, there was a Uhaul location at the next exit that got us right. The screw up added an hour and a half to our 12 hour drive. I would 100 % recommend NOT picking up from this location. Absolutely unprofessional!!!Britney S.
Le client n'a pas laissé de commentaire.Kathryn B.
Wonderful experience!LINDA F.
Location was closed but was easily to figure out were i was supposed to drop off the keysDONOVAN G.
Easier to reserve by telephone.ANTONIO B.
She was outstanding!THOMAS F.
Everything was great.julie M.
Le client n'a pas laissé de commentaire.Anne D.
Le client n'a pas laissé de commentaire.hans-georg R.
Le client n'a pas laissé de commentaire.Dane M.
Unable to use the smartphone checkout, or checkin because it would not recognize my location. I had to have the uhaul representative at the site check me in and out. The site was great.JOHNHARVEY R.
Le client n'a pas laissé de commentaire.KATELIN MARIE D.
Online pickup app was very frustrating. No matter what phone number I entered for the 'additional contact' it showed an error and said the phone number was already listed on the account (which it was not). Ended up having to go in to the office. Their computer system was down so it took a very long time to get checked out. We rented furniture blankets as well, but they didnt have any so we had to find an additional U-Haul location to rent blankets. Not very convenientJAMES H.
It was tucked away behind the bridge. Glad I rented I'm the daylight. Lock box was helpful but I had to move the numbers down one to open. No issues with Internet ck in.Nadine B.
Le client n'a pas laissé de commentaire.Cynthia K.
absolutely helpful and amazing crew!Farley R.
Le client n'a pas laissé de commentaire.Matthew S.
Very good service, had what I needed when I needed it. Very friendly and organized.RICHARDDALE L.
Le client n'a pas laissé de commentaire.TATIANA O.
Le client n'a pas laissé de commentaire.DELROY G.
Le client n'a pas laissé de commentaire.DERICJOSEPH T.
Le client n'a pas laissé de commentaire.George R.
Nothing. Great Customervservice!DAVID G.
The lady was extremely rude and had no manners was not helpful I was very disrespectfulANTHONYTAWANA R.
Le client n'a pas laissé de commentaire.Tanisha R.
Le client n'a pas laissé de commentaire.pacrina P.
Le client n'a pas laissé de commentaire.Alyssa J.
Tiffany was very friendly and helpful. She made the rental process easy.TIFFANYLYNN B.
People would not help me attach the trailer to my truck. After getting the trailer attached to my truck I informed them that the lights on the right hand of the trailer didn't work there response was don't worry about it half of our trailers don't work. They never even offyto change out and try new light bulbs. When I returned the trailer the workers just stood in the street and watched me disconnect the trailer myself and never even bothered to ask if I needed help. As a retired service member i've rented mini mini mini pieces of equipment from your company I don't think after this experience I will ever do it againRANDALSCOT N.
Le client n'a pas laissé de commentaire.Richard W.
Tiffany is friendly and professional. She's very accommodating and works with the customer's needs., thanks Tiffany!MICHAELEMERSON V.
Le client n'a pas laissé de commentaire.scott B.
The staff had an attitude about returning moving furniture blankets back there. She messed up on not notating the paperwork from the other facility on military highway where I had to get the blankets (but they said I could return them to her store) and tried to blame me for her mistake!!! She called me on the phone and said if I didn't call her back by 5 PM with the number she needed she was going to charge me extra fee. She dropped the ball not me. She needs some re-training on customer service! I will never go back there or recommend it.SHANNONSLOAN W.
Always a pleasure... Great Customer Service...james A.
Le client n'a pas laissé de commentaire.ROBERT A.
Service rapide et convivial. Great location and Tiffany is awesome!TIFFANYLYNN B.
Very easy check out with text on miles and gas gage..Very good Customer service .JAMES A.
Tiffanie was awesome, very professional, friendly. She was also willing to answer any questions. It's a very clean and safe facility. I like that I could leave my car and it was safe. I also felt safe returning to truck.Daphne L.
Extremely nice people at this location and very helpful.Mitzi A.
Le client n'a pas laissé de commentaire.Edward C.
Directions to the location. It shows as being on Tidewater Drive but there is no access from Tidewater. I was also looking to rent a storage unit and asked if there was any specials and was just told "no". No information about units, availability etc.Scott M.
Have a sign by the main road to show which side road to take. Also, the website was not very good. Hard to use and glitches often.Dylan W.
Le client n'a pas laissé de commentaire.TIFFANE' M.
Friendly staff, helped me fixed my reservation. Apparently the uhaul scheduler decided to change my equipment reservation with an up charge without any mention. She was able to send me on my way with what I originally reserved at the price I was quoted.Jessica S.
Le client n'a pas laissé de commentaire.Dylan F.
Le client n'a pas laissé de commentaire.michelle D.
Le client n'a pas laissé de commentaire.april H.
It was EXTREMELY difficult to DRIVE to this location as ALL maps, GPS services, and this businesses advertising FAILED to mention tat there is NO ACCESS TO THE BUSINESS based upon the address provided. We wasted a half hour before we found a street that would allow us to go to this business.J TRENT H.
Le client n'a pas laissé de commentaire.Cristy S.
Le client n'a pas laissé de commentaire.angela S.
Tiffany is great!!!DARRENANTIONE J.
The staff that checked me in and the staff that hooked everything up were great!Brandy W.
The gentleman that unhooked the trailer was professional.Greg K.
There was a Gatorade bottle and some paper but other than that it was easy-seamless process.Yennetta T.
This location was next door to a whse that cabinets we ordered from IKEA were delivered. Tiffany was very helpful.DAVID R.
When returning the uhaul. You have specific instructions to follow in which case I did. However, you should mention to add a zero at the end of reporting the milage number. I had to contact customer service because it didn't specify that. It said to enter the amount of mileage displayed from the odometer. Secondly, when inputting the amount of fuel that has been added to the truck. The lines do not match the same as they do in the truck. Especially since you are requesting to be specific on what the gages are showing you. I went ahead and took a photo to make sure the measurement matched what was displayed from the app. It was my 1st time using the mobile pick up and drop off. It would have been a great experience had there been better directions. Having to wait for a customer for about 20 to 25 mins didn't help either when trying to return the truck.Desiree V.
Be at a better location and change the policyelias S.
Le client n'a pas laissé de commentaire.Lisa M.
Le client n'a pas laissé de commentaire.romeo S.
U-Haul trucks always good in my experience. Location & personnel also good. On the other hand, the mobile app is a disaster and worse. Use only if interested in delays & frustration. Stick to the counter.David D.
Le client n'a pas laissé de commentaire.Teresa O.
Great transaction. Great location. Safe, kind, friendly service. Merci.Kurt W.
Efficient rental process. Fair pricing and good customer service.James E.
Le client n'a pas laissé de commentaire.Lurena H.
Le client n'a pas laissé de commentaire.James C.
Le client n'a pas laissé de commentaire.Gavin K.
Quick and easy dropoff after hours.Matthew S.
Tiffany does a great job, very helpful...Michael V.
Le client n'a pas laissé de commentaire.Andterria H.
Tiffany is friendly and professional. Nice working with her.Michael V.
Le client n'a pas laissé de commentaire.Brandon G.
Le client n'a pas laissé de commentaire.Mark K.
Le client n'a pas laissé de commentaire.Heather S.
I had reserved a week in advance at the military location pickup day they called to let me know the truck 26" had to pick up at different location. What was the purpose of reserving and not putting it in the system.?Luis O.
The side mirrors wouldn't stay where I needed them and would only lock in one position, my only complaint, but it causes a hazard for those who are diving alone and can't see out the side mirrorsscotty A.
I don't think you all could have done anything better awesome customer service and easy to get the size I needed.Quintez R.
Le client n'a pas laissé de commentaire.STEPHEN G.
Wonderful service by Tiffany!!Peter B.
The cab was dirty. I'm allergic to dogs and it had a bunch of dog hair on the dash, floor and cup holders. The cab light didn't work and the seat belt had a lot of slack in it.Noel T.
The trailer had a left taillight with rivets that came loose during the drive.Cole M.
She was very respectful helpful and kind. Merci.john W.
Le client n'a pas laissé de commentaire.nathan C.
Le client n'a pas laissé de commentaire.ROBERT C.
The young lady running this location went out of her way to accomodate special needs we had. My Naval officer son and I are thankful she was willing to work with our needs.Peter R.
Le client n'a pas laissé de commentaire.Walter J.
Le client n'a pas laissé de commentaire.Ronald M.
Everything I needed was available. Did not have to wait, whole process was quick both pickup and return.RYAN W.
BUT, not the easiest place to get to. Do yourself a favor, don't rely on the internet directions alone. Call them and get the gouge on how to get there - not intuitive.Robert H.
Le client n'a pas laissé de commentaire.JUAN C.
Le client n'a pas laissé de commentaire.Jacob B.
Le client n'a pas laissé de commentaire.Nashia M.
Better signage at the cross street.Ricardo W.
Keep as is. Only used a Motorcycle trailer but the price and checkin and return was a breeze.wes O.
My only complaint is the location is a little difficult to find/ understand, gps does not take you to the correct location, other than that everything else was great. Very politely, informative, and friendly staff.christina L.
Make it a better pick up and drop off experienceSteve K.
Very professional and helpful.cindy S.
Le client n'a pas laissé de commentaire.MALIKA T.
IF I CALL AND ASK CAN I DROP OFF A VEHICLE AT A DIFFERENT LOCATION THEN WHERE I PICKED IT UP AND YOU SAY YES, THEN COUPLE DAYS LATER IM GETTING CHARGED 600 DOLLARS FOR FEES AND BILL CLAIMING EQUIMENT IS MISSING, I will be calling my bank, no way I paying because y'all employees give out incorrect information or don't provide info that is neededGary S.
Le client n'a pas laissé de commentaire.Julia C.